Candidate

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First Name: Joel john babu
E-Mail Address: joeljohnbabu@gmail.com
Country: India
Phone: +918861639109
Current Job Designation: Front office team leader
Job Designation Applying For: Front office team leader
Total Years of Experience: 5
Copy your Resume / CV in this box: J O E L J O H N B A B U
FRONT OFFICE TEAM LEADER
Bloom Hotel Group
E D U C A T I O N
Degree in Hospitality Management
International Institute of Hotel
Management (IIHM), Bengaluru | BSc
Catering Science & Hotel
Management, Bharathiar University,
Coimbatore, and Diploma in
Hospitality Management, University of
West London | 2013 – 2016
Vocational Training (1 month) at
Grand Mercure, Bengaluru (3 Star
property)
Industrial Training (6 months) at Hotel
Ibis, Bangalore (4 Star property) &
Hotel Novotel, Bengaluru (5 Star
property)
Pre – University
Jawahar Higher Secondary School,
Neyveli, Tamil Nadu | 2011 – 2013
S K I L L S
•
Expert in Property Management
Systems
•
Microsoft Office skills
•
Operations management skills
•
Customer service skills
•
Organizational and time
management skills
•
Adaptive
•
Excellent communicator
•
Team player
•
Research-oriented
•
Quick decision-making
•
Problem-solving abilities
•
Fast learner
•
Multi-tasking abilities
L A N G U A G E S
•
English - Fluent
•
Hindi – Fluent
•
Tamil – Fluent
•
Malayalam - Native
•
Kannada – Basics
P E R S O N A L D E T A I L S
•
Data of Birth – 14 August 1995
•
Nationality – Indian
•
Gender – Male
P R O F E S S I O N A L E X P E R I E N C E
TEAM LEADER | Bloom Hotel Group
Properties at Indiranagar, HSR Layout, Cunningham Road, and Richmond
Road, Bengaluru | Jul 2023 – Jul 2024
• Managing front office and cross-departmental activities
• Guest Escalation and Guest Satisfaction
• Skilled in proprietary software packages
BUSINESS DEVELOPMENT MANAGER | WEA Designs Pvt Ltd
JP Nagar, Bengaluru | Jul 2022 – Dec 2022
• Managing Design Centre, customer handling, and designer allocation
EXPERIENCE CENTRE MANAGER | Livspace
Experience Centres at HSR Layout and Marathahalli | Nov 2021 – Jun 2022
• Independently managing the Experience Centres
• Customer handling and designer allocation
EXECUTIVE FRONT OFFICE & ROOM DIVISIONAL OFFICER/GUEST DELIGHT
OFFICER | The Urban Hotel Bangalore, FabHotels (2 years and 7 months)
(The Urban Hotel Bangalore, Lotus Park Bangalore, Mayuri Residency
Bangalore) | Feb 2017 – Sep 2018, Apr 2019 – Mar 2020
• Worked in the Front Office Department of all the above 3-star properties
• System: WINHMS
• Managerial work
• Room Auditing
GUEST SERVICE ASSOCIATE (2.5 MONTHS) & RESERVATION EXECUTIVE
(3MONTHS) | The Paul, Bangalore and The Uday Samudra Leisure Beach Hotel
& Spa, Trivandrum
• For 5-star property exposure and experience
• Front Office System: OPERA, FIDELIO
• Reservation System: CRS
+91- 8861639109, 6361967303
joeljohnbabu@gmail.com
Bengaluru, India
Permanent Address - Plavila House, Viswambaran Road, Pappanamcode P.O., Thiruvananthapuram, Kerala - 695018
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