Candidate

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First Name: Mohamed Hesham
E-Mail Address: mohamed.heshaam93@gmail.com
Country: United Arab Emirates
Phone: +971542172206
Current Job Designation: Project Leader
Job Designation Applying For: Operations Coordinator / Leader
Total Years of Experience: 6
Copy your Resume / CV in this box:

Mohamed Hesham
Location: Abu Dhabi, UAE | Phone Number: +971542172206
E-mail: mohamed.heshaam93@gmail.com | Visa Status: Visitor | Marital Status: Single

Professional Summary

Accomplished Project and Operations Specialist with over 5 years of experience in logistics, project management, and system optimization. Skilled in managing technical projects across core business systems, including Warehouse Management Systems (WMS), Delivery Management Systems (DMS), and Enterprise Resource Planning (ERP). Proven track record of optimizing workflows, enhancing cross-functional collaboration, and supporting strategic business goals. Expertise in system integration, data analysis, and stakeholder engagement. Multilingual professional committed to operational excellence and continuous improvement.

Work Experience

Junior Project Leader
Egyptian Society for Integrated Development (ES4ID)
April 2022 – August 2024

Led projects involving WMS, DMS, and ERP, optimizing logistics processes and enhancing system performance.
Managed system integrations and technical projects, driving operational improvements and cost savings of 20%.
Oversee and manage operations for a fleet of 350 Couriers.
Expanded service coverage by 40% while complying with project timelines and budgets.
Supervised cross-functional teams to achieve a 30% reduction in customer complaints through improved workflows.
Developed training materials and conducted system training sessions for staff, improving proficiency in new system features.

Operations Coordinator
URBAN STATION EGYPT / Three Percent Company
Dec 2020 – Jan 2022

Coordinated daily operations and system-related tasks, managing integrations for various platforms, including WMS and DMS.
Supported system onboarding for new clients, including catalog mapping, SKU creation, and configuration.
Monitored data integrity across systems, ensuring accurate billing, resource allocation, and service delivery.
Drafted and updated project documentation to track changes, risks, and milestones.
Enhanced client retention through improved customer service strategies and streamlined operational procedures.

Operation Team Leader
OPEX EGYPT
March 2019 – Nov 2020

Managed logistics operations for VIP clients, maintaining a 95% on-time delivery rate and optimizing inter-branch coordination.
Conducted performance analysis and workflow optimization, increasing courier efficiency by 20%.
Documented workflows and system enhancements, ensuring alignment with operational standards and customer requirements.
Led initiatives to reduce complaint resolution times, resulting in higher customer satisfaction scores.

Logistics Specialist
Phoenix MENA Technology & Investments
July 2018 – Feb 2019

Managed logistics costs and inventory accuracy, implementing system improvements for better resource tracking.
Collaborated with teams to optimize logistics workflows and ensure data accuracy in the ERP system.
Call Center Representative
Teleperformance - Emaar Properties Account
January 2018 – July 2018
Handled customer inquiries and resolved issues efficiently, contributing to a high customer satisfaction rating.
Assisted in sales coordination, supporting service updates and new product offerings.
Safety and Occupational Health Specialist
EIPG Engineering Industrial Project Group
August 2016 – July 2017
Implemented safety protocols and conducted regular training to reduce workplace incidents.
Developed new compliance measures, improving safety standards across the organization.

Call Center Representative
Teleperformance - Emaar Properties Account
January 2018 – July 2018

Handled customer inquiries and resolved issues efficiently, contributing to a high customer satisfaction rating.
Assisted in sales coordination, supporting service updates and new product offerings.


Skills & Tools

Project Management Tools: Notion, Trello, Microsoft Teams
Core Systems Expertise: WMS, ERP, Fleet Management, Data Systems
Technical Skills: Advanced Microsoft Excel, Oracle, SAP, CRM Systems, Data Analysis
Methodologies: Workflow Optimization
Soft Skills: Cross-Functional Team Collaboration, Training & Development, Process Improvement


Languages Skills

Arabic: Native
English: Fluent
French: Intermediate

Education

Diploma in Economics and Political Sciences
Aswan University

Bachelor of Trade Logistics & Supply Chain Management
Arab Academy for Science, Technology and Maritime Transport, Alexandria

Certifications & Courses

Project Management Life Cycle, Rochester Institute of Technology (2023)
Data Analysis & Forecasting / Advanced Excel, EFE Organization (2019)
Business Skills and Digital Marketing Diploma, EFE Organization (2019)

Volunteering & Activities

Participant, UN Workshop on "Moving Towards Independent Living," Lebanon (2024)
Volunteer, Peace Protector Association, Egypt (2014-2019)
Participant, USAID & AAST Export Ideation, Aswan, Egypt (2016)
Participant, Cultural Exchange Program, Egypt and France (2009)






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