Candidate

------------------------------
First Name: Miranda Chepkorir
E-Mail Address: saintmiranda52@gmail.com
Country: Kenya
Phone: +254769908377
Current Job Designation: Kenya
Job Designation Applying For: UAE
Total Years of Experience: 15
Copy your Resume / CV in this box: MIRANDA CHEPKORIR Contacts: (254)769908377
saintmiranda52@gmail.com

Nairobi,Kenya


CAREER OBJECTIVE ……………………………………………………………………………………………………………………………………….
Seeking an opportunity to work in a reputable organization where I can maximize and expand my skills and knowledge so as to make a significant contribution to the success of the company that focuses on customer satisfaction and customer experience. Highly motivated individual who is able to improve workflow with my organizational skills and proven communication skills ensuring the company reaches their desired objectives. Dedicated team player with strong attention to detail who works effectively under pressure.

SKILLS ………………………………………………………………………………………………………………………………………………………………………
. Interpersonal skills . Communication and Teamwork skills
. Customer service skills . Problem solving and Decision making skills
. Organizational skills . Creative thinking

REFERENCES ………………………………………………………………………………………………………………………………………………………
References available upon request

WORK HISTORY ……………………………………………………………………………………………………………………………………………

02/2004 to 04/2005 Telemarketer
ADT Telemarketing Company- Cape Town, South Africa
Cold calling clients and handled sales and marketing for ADT Security and
handled clients queries.

07/2005 to 09/2007 Guest Relations Officer
The Table Bay Hotel- Cape Town, South Africa
Started out as a Room Attendant. Responsibilities included changing
towels, bed linen and making the beds. Perform cleaning duties such as
cleaning bathrooms, removing trash from the room, vacuuming,
ensuring safety of the room, restocking beverages and food items
as well as restocking bath products. Was also assigned as a
Personal Attendant for VIP guests severally.
6 months in as a Room Attendant, I was promoted to Guest
Relations because of my exceptional communication skills and excellent
interpersonal skills. I welcomed guests, escorted them to their rooms,
resolved guest concerns and queries, ensuring smooth check-in and
check-out process for guests and handled reservations. I provided
detailed information regarding local attractions and explained
all facility amenities to guests, and offered any assistance to guests. My
job also included ensuring a positive customer experience.


10/2007 to 2019 Data Capturer/ Space & Traffic Controller
Dynamiq Terminal Operations- Cape Town Habour FPT, South Africa
Weighbridge Operations where my duties included data entry of
products/stock on the Ops ware system, ensuring that all
documentation corresponds, reconciliation of documents as well as
dealing with client queries and ensuring there are no discrepancies.
Performing general office duties within the HR Department, handling
all incoming phone calls of clients also and Confidential information for
the company.

EDUCATION …………………………………………………………………………………………………………………………………………………………
2002 High School Diploma
Apostolic Carmel Girls High School- Nairobi, Kenya
2014 Generic Management Course (NQF LEVEL 3) : Business Management
Dynamic Staffing Solutions- Cape Town, South Africa
. Recipient of NQF LEVEL 3 Certificate for Management.

------------------------------