Candidate

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First Name: Renato Silva Portilla
E-Mail Address: rmsilvap@bu.edu
Country: United Arab Emirates
Phone: 0585065918
Current Job Designation: Operations & Administrative Coordinator
Job Designation Applying For: Operations Coordinator
Total Years of Experience: +4 Years
Copy your Resume / CV in this box: **PROFESSIONAL SUMMARY**

Operations & Logistics Coordinator with 4+ years of experience managing multi-department workflows, vendor relationships, and procurement processes in fast-paced environments. Proven ability to streamline operational reporting, coordinate cross-functional teams, and maintain 100% data accuracy across ERP and CRM systems. Trilingual communicator (English, Spanish, Arabic) with a strong foundation in SAP, Power BI, and process automation.

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**PROFESSIONAL EXPERIENCE**

**Operations & Administrative Coordinator – COMUNIKGRAF SA**
Jun 2024 – Present | Remote | Dubai, UAE

- Reduced client turnaround time by 20% by coordinating 15+ daily operational tasks and streamlining communication workflows between management and 5 production departments.
- Cut report preparation time by 30% by developing executive-ready dashboards in Power BI and HubSpot, consolidating cross-functional KPIs for senior leadership.
- Reduced production delays by 25% by leading 7+ weekly production orders across departments, optimizing scheduling workflows, and proactively resolving bottlenecks.

**Administrative & HR Support Officer – COMUNIKGRAF SA**
Feb 2023 – May 2024 | On-Site | Quito, Ecuador

- Ensured 100% data integrity in P&L reporting by resolving purchase order and invoice mismatches through an automated validation script, eliminating recurring 10% budget discrepancies.
- Maintained 99% data accuracy across HR records, confidential documentation, and ERP systems using Excel and Google Workspace, supporting a 40-person operation.
- Improved cross-team response time by 25% by managing all internal and external communications through HubSpot CRM, email, and phone, ensuring timely and accurate follow-ups.

**Operations Support Assistant – BELCORP**
Aug 2022 – Feb 2023 | On-Site | Quito, Ecuador

- Reduced resolution times by 25% by managing 15+ biweekly insurance claims for damaged inventory, coordinating accurate documentation,n and proactive communication with 5+ supplier types.
- Ensured 100% on-time operational readiness by coordinating logistics for a 70+ person sales team, managing 20+ vehicle maintenance requests per campaign.
- Processed purchase orders and payment documentation in SAP, coordinating with finance teams to improve payment accuracy and reduce supplier disputes by 20%.

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**EDUCATION**

**MSc. Data Science** — University of Europe for Applied Sciences, Dubai | Jan 2027

**Bachelor's in Business Administration** — University of San Francisco de Quito, Ecuador | Dec 2022

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**SKILLS**

Hard Skills: SAP | HubSpot CRM | ERP Systems | Microsoft Excel | Power BI | Google Workspace | Trello | Python | MySQL | Purchase Order Processing | Vendor Management | Data Entry

Soft Skills: Stakeholder Communication | Time Management | Multitasking | Attention to Detail | Problem Solving | Follow-Up Management | Conflict Resolution

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**LANGUAGES**

Spanish (Native) | English (Professional) | Arabic (Conversational)
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