Candidate

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First Name: saranga kodikara
E-Mail Address: khu.saranga12@gmail.com
Country: Sri Lanka
Phone: 0775977616
Current Job Designation: Training & Development Manager
Job Designation Applying For: Training & Development | Operations Manager | Multi Unit Manager
Total Years of Experience: 26 + Years
Copy your Resume / CV in this box: SARANGA KODIKARA
Gonapala, Sri Lanka
+94 775 977 616
khu.saranga12@gmail.com
LinkedIn: linkedin.com/in/saranga-kodikara-165b13b2/
PROFESSIONAL SUMMARY
Senior Operations & Training Management Professional with 24+ years of experience in the Quick Service Restaurant (QSR) industry, working with
globally recognized brands including Domino's Pizza, Burger King, and McDonald's.
Proven expertise in multi-unit restaurant operations, training strategy, leadership development, operational excellence, and franchise support. Highly
experienced in implementing structured training systems, improving operational standards, enhancing employee performance, and driving profitability.
Certified ServSafe Food Safety Trainer & Exam Proctor with a strong background in SOP implementation, team leadership, and new market openings.
Demonstrated success in developing high-performing teams and delivering measurable improvements in service quality, operational efficiency, and customer
satisfaction.
Seeking international opportunities in Operations Management, Training & Development, Restaurant Leadership, or Multi-Unit Operations Management.
CORE COMPETENCIES
Restaurant Operations Management
Training & Development Strategy
Leadership Development Programs
Multi-Unit Operations Leadership
Standard Operating Procedures (SOP) Implementation
Franchise Training & Operational Support
New Store Opening & Staff Training
Operational Excellence & Quality Control
Customer Experience Management
Talent Development & Succession Planning
Team Leadership & Workforce Development
Cost Control & Profit Optimization
Performance Analytics & Training Dashboards
PROFESSIONAL EXPERIENCE
Training & Development Manager - Domino's Pizza – Sri Lanka
Oct 2024 – Present - Responsible for leading the training strategy and capability development across the Domino's restaurant network to support operational
excellence and business growth.
Key Achievements:
• Reduced Complaint per 10K Orders (CPTK) from target benchmark 40 to 25 through improved service monitoring and operational training.
• Reduced Product Complaint per 10K Orders (PCPTK) to 15–18, outperforming the target of under 20.
• Maintained Dine-In Customer Satisfaction (C-SAT) at 4.6+, exceeding the target of 4.4.
• Achieved Takeaway C-SAT score of 4.7+, surpassing operational targets.
• Sustained Overall C-SAT performance above 4.6 through service excellence initiatives and team engagement.
Key Responsibilities:
• Designed and implemented training programs for restaurant teams across multiple locations.
• Delivered new product launch training programs ensuring smooth operational rollout.
• Developed and implemented Standard Operating Procedures (SOPs) aligned with global brand standards. Operations Manager - Food Studio (Pvt) Ltd – Sri Lanka
Nov 2023 – Sep 2024 - Managed operations of a 14-brand food court, overseeing revenue performance, service quality, and operational efficiency.
Key Responsibilities:
• Managed daily operations including FOH and BOH teams, customer experience, and operational performance.
• Implemented process improvements to enhance service efficiency and productivity.
• Managed workforce planning, staff scheduling, and labor optimization.
• Conducted Quality Assurance audits to ensure food safety and hygiene standards.
• Delivered food safety and customer service training for restaurant teams.
Training Manager - Troufa Restaurant Franchise – Bahrain
Sep 2018 – Sep 2019
• Developed and delivered training programs for restaurant teams and management staff.
• Standardized training processes to improve service consistency and operational performance.
• Conducted performance assessments and training evaluations.
• Developed training manuals and structured development programs.
Training & Acting Operations Manager - Burger King – Bahrain
Feb 2016 – May 2018
• Led training initiatives ensuring 100% staff certification through SOC systems.
• Maintained REV international audit scores above 90%.
• Implemented leadership development programs for future restaurant managers.
• Managed training budgets and operational training programs.
• Certified restaurant managers in Foundation of Shift Management and ServSafe Food Safety.
Restaurant General Manager / Training Manager - Burger King – Sri Lanka
Sep 2013 – Jan 2016
• Managed full restaurant operations including financial performance, team management, and customer service.
• Reduced waste costs from over 2% to below 1% through improved inventory management systems.
• Delivered REV international audit scores above 90% consistently.
• Developed supervisors and future restaurant managers through leadership coaching.
International Market Launch Experience:
• Delivered pre-opening management training for Burger King India launch.
• Trained and certified 37 managers for the India market.
• Trained and certified 10 managers for the Mongolia market.
Restaurant Manager - McDonald's – Sri Lanka
Jun 2000 – Oct 2012
• Delivered 36% sales growth (2010–2012) compared to previous years.
• Managed high-volume operations serving over 1,900 transactions daily.
• Increased Drive-Thru sales contribution to 48% of total revenue.
• Won Best Large Meal Upselling Competition (Coca-Cola Award).
• Increased birthday party bookings by nearly 300%.
• Managed staffing, training, food safety, inventory control, and customer service operations.
PROFESSIONAL CERTIFICATIONS
ServSafe Food Safety Certified Trainer & Exam Proctor
National Restaurant Association – International
Foundation of Shift Management
Burger King International – APAC
Global ROIP (Restaurant Operations Improvement Process)
McDonald's Middle East & Africa Diploma – Restaurant Leadership Practice (RLP)
McDonald's Hamburger University – Dubai, UAE
Advanced Shift Management (ASM)
McDonald's International
Shift Management Course (SMC)
McDonald's International
Basic Shift Management (BSM)
McDonald's International
EDUCATION
General Certificate of Education – Ordinary Level (GCE O/L)
Sri Lanka
PROFESSIONAL SKILLS
Leadership Training
Employee Development
Team Leadership
Change Management
Public Speaking
Training Program Development
Workforce Development
Operational Performance Management
Talent Assessment
REFERENCES
Available upon request.
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