Candidate

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First Name: Mirza Sarwar Baig
E-Mail Address: baiginc@gmail.com
Country: United Arab Emirates
Phone: 0506377218
Current Job Designation: HR Manager
Job Designation Applying For: HR Manager/Head HR/Sr.HR Manager
Total Years of Experience: 18
Copy your Resume / CV in this box: LinkedIn: https://www.linkedin.com/in/mirza-sarwar-baig-54923aa2
Key Professional Skills
Profile Summary
• Strategic Workforce & Manpower Planning
• Recruitment & Selection | Talent Acquisition
• Emiratization & Government Relations (Taw teen)
• Compensation, Benefits & Manpower Budgeting
• Performance Management | Talent Review
• Succession Planning & Leadership Development
• Organizational Development & Change Management
• Learning & Development | Training Delivery
• Employee Relations & Grievance Management
• HR Policies, Audit & Legal Compliance
• HR Analytics, Metrics & Reporting
• HR Transformation | HRMS & LMS Implementation
• Performance-driven HR leader with 20+ years of expertise in the Luxury Retail & Jewellery industry across GCC & Egypt. managing HR operations for 1,250+ employees.
• Skilled in strategic HR planning, talent acquisition, performance management, learning & development, employee engagement, and compensation & benefits.
• Successfully recruited 1,200+ employees and trained 3,000+ staff across 30 nationalities, enhancing workforce capability and engagement.
• Led Emiratization initiatives through partnerships with universities and government associations, ensuring compliance with UAE Labor Law and GCC employment practices.
• Designed and delivered interactive learning programs using Articulate Storyline, PowerPoint, role-plays, and other experiential methods.
• Implemented and managed HRMS and LMS platforms, assessment centers, and online assessments for recruitment, succession planning, and talent development.
• Achieved measurable results including reduced time-to-hire by 38%, improved retention to 80%, structured salary bands, and cost savings through training and process optimization.
• Partnered with senior leadership to drive HR strategy, workforce planning, and data-driven decisions supporting organizational growth and employee engagement.
Education:
• 2003: Master's in human resource management (MHRM) from Pondicherry Central University, India
• 1998: Post Graduate Diploma in Business Administration (PGDBA) from Campus, Vellore University, India
• 2016: Graduate Diamond from GIA, Dubai, UAE
• 2012: Accredited Jewellery Professional Diploma Program from GIA, Dubai
• 2009: Grading of Pearls from GIA, Dubai
• 1995: Diploma in Computer Application from NICE Institute, India Currently pursuing Ph.D in HR in Retail industry from Kakatiya University
MIRZA SARWAR BAIG
Human Resource Professional
Industry Preference: Retail/Any other sector
Location Preference: Dubai/GCC
baiginc@gmail.com, +971506377218
Work Experience Apr'2017 to present with Jawhara Jewellery Dubai, UAE, HR Manager Role: • Optimized workforce planning with department heads, ensuring timely staffing and improved efficiency. • Managed end-to-end recruitment, from sourcing to onboarding, reducing time-to-hire and securing quality talent. • Developed and executed talent acquisition strategies to attract and retain high-caliber industry professionals aligned with business objectives. • Led and monitored Emiratization strategy, achieving government-mandated targets and ensuring accurate Tawteen reporting in full regulatory compliance. • Developed and maintained comprehensive job descriptions, KPIs, and accurate personnel documentation. • Ensured compliance with UAE Labor Law, internal policies, and statutory regulations, minimizing legal and operational risks. • Maintained HRIS databases and generated workforce analytics reports to support strategic planning and decision-making. • Developed and delivered training programs, enhancing employee skills and performance. • Coordinated labor and immigration processes with PROs to ensure compliance. • Implemented structured performance management systems, improving productivity, accountability, and employee retention. • Established and managed a Promotion Assessment Center under the "Grow-In" policy to identify, assess, and develop high-potential talent. • Managed salary bands, annual increments, rewards, payroll approvals, and salary budgets accurately. • Strengthened employee engagement through effective grievance handling, recognition initiatives, and open communication forums, fostering a positive workplace culture. • Developed and maintained the Employee Handbook, aligning policies with organizational mission and values. • Implemented and optimized HRMS and LMS platforms to streamline HR operations, reporting, and learning management. • Managed restructuring and redundancy processes with proper risk assessment, ensuring legal compliance and smooth transitions. • Conducted structured exit management, including documentation, final settlements, and exit interviews to support retention insights. • Partnered with senior leadership to drive strategic HR initiatives, workforce planning, and data-driven decision-making through actionable HR insights. Jun'2008 to March 2017 with Damas International Jewellery & Watches, Dubai, UAE Learning and Development specialist Role:
• Identified training needs through collaboration with line managers, performance reports, surveys, and business analysis.
• Planned and implemented the annual training calendar across the Gulf region in coordination with business heads.
• Designed, delivered, and evaluated 18+ in-house programs covering professional selling, technical, soft skills, and procedural modules.
• Developed and rolled out culture onboarding for 1,200+ employees, embedding company vision and mission.
• Conducted monthly gemology, product, and soft skills training for 400+ trainees across Diamonds, Colored Stones, Pearls, Gold, Watches, Retail sales, Customer Service, and Accounting.
• Ensured engaging learning through role-plays, case studies, group exercises, store visits, quizzes, and interactive workshops.
• Collected and analyzed feedback to improve training effectiveness and support follow-ups.
• Coached high-potential employees and reported performance insights to management.
• Prepared training materials, budgets, documentation, and weekly reports for HR and Retail Management.
• Set KRAs, conducted appraisals, and supported talent management and succession planning via assessment centers.
• Monitored customer service performance through mystery shopper scores and collaborated with operations for improvement.
• Measured training ROI to demonstrate impact and business value.
• Developed jewellery fundamentals, manuals, and essential training content in collaboration with World Gold Council, Dubai Gold & Jewellery Group, KHDA, and Dubai Duty Free. Key Achievements
• Reduced time-to-hire by 38% (45 to 28 days) while hiring and onboarding 1,200+ employees with a 90% offer-acceptance rate.
• Improved quality of hire, achieving 80% retention beyond 2 years and reducing attrition from 16% to 10%.
• Delivered significant cost savings, including AED 90,000/month in overtime, AED 288,000/year in visa processing, and AED 240,000/year by reducing recruitment agency dependency.
• Played a key role in generating AED 3.5 million annual savings through technical training on gold purity and old jewellery purchases.
• Implemented pay benchmarking and structured salary bands, reducing pay disparities and improving internal equity.
• Launched internal "Grow-In" promotion policy, resulting in 30% of mid-level roles filled internally.
• Trained 3,000+ employees across multi-cultural workforces, improving productivity KPIs and customer service outcomes.
• Implemented ROI-based training measurement and assessment-center-driven talent development initiatives across GCC operations. Previous Work Experience
• Dec 2004 – Apr 2008 | ICFAI University, Hyderabad, India Soft Skills Trainer, Faculty of Management, & Head of MBA Department
• May 2002 – Dec 2004 | Mohammadiya PG College, Khammam, India Vice Principal & Faculty of Management
• Dec 1998 – Apr 2002 | Manair College of Management, Khammam, India Head of MBA Department Faculty of Management Seminars & Professional Development courses Attended
• Naukri Gulf Certified recruiter
• Natural Diamond Council training
• Retail Management & Visual Merchandising – World Gold Council
• ILM Assessor Workshop IT Skills
• Microsoft Office and HRIS Personal Details Date of Birth: 21 November 1974 Nationality: Indian Marital Status: Married Languages: Proficient in English, Hindi, and Telugu; basic conversational Arabic.
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