Candidate

------------------------------
First Name: HUSAIN KATWARAWALA
E-Mail Address: katwarawala.husain1991@gmail.com
Country: India
Phone: +918484911572
Current Job Designation: Manager - Customer Service
Job Designation Applying For: Manager - Customer Service
Total Years of Experience: 15
Copy your Resume / CV in this box: HUSAIN KATWARAWALA
Mobile: +91-8484911572
Email: katwarawala.husain1991@gmail.com
LinkedIn: linkedin.com/in/husain-katwarawala-a229a71a2
Gender: Male | Date of Birth: 30.12.1991
Passport: W1266804 | Nationality: Indian
Address: Pune, India
________________________________________
CUSTOMER SERVICE & LOGISTICS LEADER | EXPERT IN PROCESS OPTIMIZATION & GLOBAL ACCOUNT MANAGEMENT

PROFILE & VALUE
A dynamic and results-oriented Customer Service and Logistics Leader with 15+ years of experience driving operational excellence and customer satisfaction across global supply chain ecosystems. Proven expertise in managing high-impact international accounts, optimizing logistics processes, and delivering exceptional service through continuous improvement initiatives. Skilled in leading cross-functional teams, managing complex customer issues, and driving business transformation through data-driven decision-making. Adept at reducing operational inefficiencies, enhancing customer retention, and fostering collaborative partnerships. Known for strategic thinking, leadership, and a relentless focus on improving service delivery and client relationships. Seeking to leverage my extensive background in logistics, customer service, and process optimization to contribute to a progressive organization in the UAE. KEY SKILLS
Customer Support:
• Salesforce & FreshDesk Case Management, Escalation Management, Incident Management
• CRM, Customer Retention, Customer Satisfaction
Logistics Management:
• International Shipping, Freight Forwarding, Supply Chain Management, Inventory Control, Warehouse Operations
Managerial Skills:
• Team Management, Project Management, KPI Management, Leadership, Performance Management, Staff Development
Process Improvement:
• Continuous Improvement, Lean Management, Six Sigma (Yellow Belt), Operations Management, Quality Assurance
Technical Proficiency:
• Microsoft Office, MySQL, JIRA, Aha, QlikSense, Kibana, Tableau
WORK EXPERIENCE
Manager - Customer Service
E2open (WiseTech Global)
Dec 2022 - Present | Pune, India
• Managed multi-channel customer communications, ensuring seamless service delivery and rapid case resolution.
• Led onboarding and relationship management, collaborating with Product, Development, and Infrastructure teams to drive customer satisfaction, retention, and loyalty.
• Served as Incident Manager for SEV 1 issues, resolving high-priority incidents efficiently.
• Monitored over 400 monthly calls, addressing critical client issues and improving satisfaction.
• Optimized team scheduling and performance, leveraging mentoring, training, and recognition programs.
• Established and monitored SLAs/KPIs, identifying areas for growth and developing targeted initiatives.
• Analyzed customer insights, providing strategic feedback to Product, Development, and Infrastructure teams to drive service and product improvements.
• Delivered performance reports and actionable insights to senior leadership to improve customer service delivery.
Team Lead - Customer Service
E2open (WiseTech Global)
May 2019 - Dec 2022 | Pune, India
• Led teams to exceed performance targets and resolve customer issues, especially during peak times.
• Reduced resolution time by 40% through streamlined processes and feedback-driven improvements.
• Promoted innovation and efficiency, implementing high standards for customer interactions and upselling opportunities.
• Directed cross-functional collaborations to improve overall service quality.
Reseller Success Manager
Cogo Freight Pvt Ltd
Jul 2018 – May 2019 | Mumbai, India
• Managed key client relationships in international shipping, focusing on the promotion and sales of ocean freight services.
• Developed and delivered marketing materials to demonstrate service benefits and competitive advantages.
• Built strong relationships with high-value clients, driving growth and increasing revenue through strategic sales efforts.
• Led efforts to expand market reach, consistently surpassing sales objectives in collaboration with senior management.
Customer Service Representative to Key Account Executive
INTTRA
Dec 2018 – Apr 2019 | Mumbai, India
Oct 2016 – Nov 2018 | Mumbai, India
• Managed customer queries and case resolution related to shipping products and services.
• Proficiently handled various communication protocols (EDI, XML, ANSI, API) for seamless integration.
• Delivered product training, ensuring clients understood system functionalities and were equipped to use services efficiently.
• Consistently exceeded performance expectations, reducing call closure time by 90% compared to company averages.
Senior Executive – Export Shipping
Axis Shipping Agency Pvt Ltd
Jun 2016 – Sep 2016 | Mumbai, India
• Coordinated shipment logistics, including container movement and cost estimations for ocean freight across various freight terms.
• Managed hazardous cargo approvals, liaising with shipping lines, feeder operators, and NVOCCs.
• Delivered shipment progress reports and collaborated with overseas agents to ensure timely, accurate documentation.
• Enhanced efficiency in shipment management through the use of ERS systems.
Senior Executive – Shipping
Frigorifico Allansons Pvt Ltd
Oct 2015 – May 2016 | Mumbai, India
• Oversaw the movement of shipments, ensuring delivery to consignees within stipulated time frames.
• Managed the complete shipping documentation process for both air and sea shipments, coordinating with global partners.
• Implemented cost-saving strategies, particularly in transportation and logistics processes.
Earlier Career Summary (2010 - 2015)
Held progressive customer service and logistics roles at Gateway Maritime, Frigorifico Allanasons, and Axis Shipping. Managed end-to-end export operations, including DG approvals, shipment tracking, customs documentation, and Bill of Lading preparation for global clients. Delivered on-time shipments, maintained compliance, and resolved high-priority issues across APAC, EMEA, and the Americas.
EDUCATION
Post Graduate Diploma in Supply Chain Management | Welingkar Institute of Management, Mumbai | 2017
B.COM in Accounting | KPB Hinduja College of Commerce, Mumbai | 2012
CERTIFICATIONS
• Oracle Database 10g: Introduction to SQL
• Oracle Database 10g: PL/SQL Fundamentals
• Team Leadership & Team Management 2022 Master Class
• Six Sigma Yellow Belt
• Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate
LANGUAGES
• English: Proficient | Hindi: Proficient | Arabic: Read & Write | Gujarati: Speak | Marathi: Basic
ACOMPLISHMENTS
• Received Spot Bonus for Carrier Account Management
• Awarded Spot Bonus for exceptional customer service
• Team Lead Excellence Award


------------------------------

Candidate

------------------------------
First Name: Lancevasanth V
E-Mail Address: lancevasanth06@gmail.com
Country: India
Phone: 9791239491
Current Job Designation: Credit Manager
Job Designation Applying For: Credit Analyst/ Credit Manager
Total Years of Experience: 4 years
Copy your Resume / CV in this box: LANCE VASANTH V
lancevasanth06@gmail.com — +91-9791239491 — Coimbatore, Tamil Nadu
Professional Summary
Detail-oriented and analytical Credit Manager with 3+ years of progressive experience in banking and
NBFC sectors. Proficient in credit analysis, risk management, documentation verification, and loan
processing (PL, BL, LAP, UBL). Proven ability to assess creditworthiness, manage disbursements, and
follow through on end-to-end credit operations. Strong interpersonal and communication skills with a
track record of maintaining financial compliance and accuracy.
Key Skills
• Credit Risk Assessment
• Financial Analysis
• Personal Loan & Business Loan Processing
• LAP (Loan Against Property)
• Document Verification & CIBIL Analysis
• Personal Discussion (PD)
• CAM Preparation & Loan Eligibility
• Disbursement & Post-Sanction Processing
• MS Office (Excel, Word, PPT)
• Customer Interaction & Tele-Verification
Professional Experience
Ambit Finvest Pvt Ltd ( Credit Manager ) Sep 2024 – Present
• Conducted PDs for unsecured business loan applicants to assess intent and repayment capacity.
• Evaluated financials, bank statements, and CIBIL reports to determine loan eligibility.
• Prepared detailed CAMs in line with company policies and credit guidelines.
• Approved or rejected credit files based on comprehensive creditworthiness analysis.
• Collaborated with internal teams to ensure efficient loan processing and disbursal.
IndusInd Bank Ltd ( Credit Officer – LAP ) Jan 2024 – Aug 2024
• Handled credit assessment for Loan Against Property (LAP) applications.
• Verified CIBIL, financial documents, and legal property documents.
• Coordinated FI, PD, and technical/legal evaluations with third-party vendors.
• Ensured loan file compliance before sanction and disbursement stages.
• Escalated risk or policy deviations to senior credit authorities.
Kotak Mahindra Bank Ltd ( Credit Process Associate – PL ) Aug 2022 – Jan 2024
• Verified personal loan applications and conducted document checks.
• Prepared and submitted CAMs for final credit approval.
• Ensured customer eligibility aligned with bank norms and policy.
• Coordinated with sales and credit managers for file movement.
• Supported disbursal processing and agreement execution.
Yes Bank Ltd ( Credit Process Associate ) Apr 2022 – Aug 2022
• Performed tele-verification of customers' personal and employment details.
• Reviewed CIBIL reports and repayment track records for risk analysis.
• Validated application documents before credit assessment.
• Supported field verification and credit decision coordination.
Achievements
• Achieved 95%+ file approval rate in UBL credit underwriting at Ambit Finvest.
• Reduced average turnaround time (TAT) for credit decisions by 20% at IndusInd Bank.
• Consistently met monthly disbursal targets with 100% compliance at Kotak Mahindra Bank.
• Recognized as "Top Performer of the Month" twice for loan processing accuracy.
• Played key role in resolving complex LAP files with legal/technical challenges.
• Trained new joiners in credit process flow and documentation verification.
Tools and Technologies
• MS Excel
• MS Word
• MS PowerPoint
• Loan Origination Systems
• CIBIL & Credit Bureau Tools
• Type writing ( Certified )
Soft Skills
• Analytical Thinking
• Risk Management
• Communication & Interpersonal Skills
• Attention to Detail
• Decision Making
Personal Details
• Father's Name: Vijayakumar I
• Date of Birth: 06.03.2000
• Passport Number: U6003846
• Languages Known: Tamil, English
Declaration
I hereby declare that the information provided above is true to the best of my knowledge and belief. I am
committed to bringing value and growth to your organization through my experience in credit processing
and risk analysis.

------------------------------

Candidate

------------------------------
First Name: Jana Brandt
E-Mail Address: brandt.janita@gmail.com
Country: Australia
Phone: +61452228770
Current Job Designation: Event / Conference Manager
Job Designation Applying For: Event / Conference Manager
Total Years of Experience: 11
Copy your Resume / CV in this box: PROFILE
Dynamic, results-driven Conference / Event and Venue Manager with
over 10 years' experience delivering high-profile events across Australia,
Germany, and internationally. Proven expertise in driving operational
excellence, boosting brand visibility, and cultivating strong client and
stakeholder relationships. Skilled at leading cross-functional teams,
managing multi-million-dollar budgets, and overseeing financial
operations including payroll and bookkeeping across multiple venues.
Entrepreneurial mindset demonstrated by launching and running a
successful Virtual assistant business "askjana", supporting clients in
contract management, bill payments, and comprehensive
administrative services. Recognised for combining strategic vision with
meticulous execution to exceed business goals and deliver premium
guest experience.
CORE COMPETENCIES
• Event & Conference Management (Corporate | Weddings | Luxury)
• CRM Tools: Cvent, Eventbrite, HubSpot, Monday.com
• Payroll administration and multi-venue bookkeeping: Sevenrooms,
Deputy, NowBookIt, Xero, NetSuite, Lightyear
• B2B and B2C sales and negotiations
• Marketing strategy and brand building
• Vendor and stakeholder management
• Client relationship management
• Leadership & team development
• Fluent in German & English
• PowerPoint - extremely proficient
• Excel - extremely proficient
PROFESSIONAL EXPERIENCE
Venue Manager / Senior Conference and Event Organiser –
Micola Management Group Pty Ltd. | Sydney, NSW
Oct 2023 – Nov 2025
• Direct all operational aspects of a high-end venue, ensuring seamless
service delivery and premium brand alignment.
• Lead marketing campaigns to increase brand visibility, attracting high-
value clientele and repeat business.
• Manage payroll for over 30 employees, ensuring compliance and
timely payments.
• Oversee full-cycle bookkeeping and financial reporting for two
venues – Bobbys Cronulla and Bangor Tavern.
• Plan and deliver high-profile events in collaboration with brands such
as Moët Hennessy and 1800 Tequila.
• Negotiate vendor contracts to achieve cost efficiencies without
compromising quality.
• Implement systems to monitor budgets, control expenses, and
enhance profitability.
• On-site coordination: Oversee on-site event logistics, manage staff
and vendors, troubleshoot any issues that may arise, and ensure the
overall success of the event/conference.
Founder & Virtual Assistant – askjana | Remote
Jan 2025 – Present
• Provide tailored administrative support to clients, ensuring bills are
paid on time, contracts are signed, and records are meticulously
managed.
• Assist businesses and individuals in streamlining workflows, boosting
productivity, and maintaining compliance.
• Deliver client-focused solutions with an emphasis on organisation,
discretion, and efficiency.
Senior Lead Cruise Consultant – Australian Cruise Group |
Sydney, NSW
Dec 2021 – Oct 2023
• Generated over $1M in revenue within first 12 months through
strategic sales initiatives and client engagement.
• Developed new business via networking, targeted outreach, and
follow-up on qualified leads.
• Leveraged CRM tools to track sales performance and optimise
conversion rates.
• Led site inspections and coordinated pre-sale meetings to align event
logistics with client expectations.
Founder and Co-Owner / Van Caringbah | Sydney, NSW |
Aug 2019 – Nov 2021
• Built the business from the ground up, establishing brand identity and
operational systems.
• Hired and managed staff and vendors, negotiating contracts for
optimal quality and cost.
• Implemented menu strategies balancing profitability with customer
value.
• Adapted operations to meet evolving COVID-19 regulations and
health code standards.
Senior Event & Restaurant Manager – Zimzala | Sydney, NSW
Feb 2014 – Jul 2019
• Planned and executed diverse events, from corporate functions to
weddings, tailoring services to unique client needs.
• Managed vendor negotiations to achieve best-value agreements
while meeting budget constraints..
• Leveraged CRM tools to track sales performance and optimise
conversion rates.
• Oversaw event marketing, F&B; selection, entertainment, and staff
coordination.
• Designed venue layouts and floor plans to optimise guest flow and
service efficiency.
Event Manager & Project Assistant – Ray Events E.K. | Hannover,
Germany
Mar 2014 – Sep 2017
• Directed project planning, marketing, and advertising for diverse
client events.
• Maintained strict adherence to client specifications through proactive
coordination and oversight.
• Attended conferences to enhance industry expertise and develop
professional networks.
------------------------------

Candidate

------------------------------
First Name: Guettafi sid ali
E-Mail Address: Yassinguettafi3@gmail.com
Country: Algeria
Phone: +213663607898
Current Job Designation: Team leader in the BMR cutting workshop and Keda Ceramics Company
Job Designation Applying For: employee of a company
Total Years of Experience: 5 yours
Copy your Resume / CV in this box: Hello, I'm from Algeria, 25 years old. I'm in charge of the BMR cutting workshop, which is part of the Italian company SACMI and the Chinese company KEDA. I have extensive experience in workshop management and troubleshooting, with five years of experience. My workshop produces over 10,000 square meters in 24 hours, consistently delivering high-quality work. I'm open to any position. Thank you for your consideration.
------------------------------

Candidate

------------------------------
First Name: Pratik Naik
E-Mail Address: naipratik@gmail.com
Country: India
Phone: +919975922940
Current Job Designation: Sales Manager
Job Designation Applying For: Sales Manager
Total Years of Experience: 11
Copy your Resume / CV in this box: Pratik Nandkishor Naik
+91 9975922940 | naipratik@gmail.com

Summary
Sales Professional with 11 years of experience in Waste Management and Cement industries, handling both B2B and B2C segments. Skilled in client relationship management, communication, and delivering customized solutions. Seeking opportunities in Sales and Marketing to drive business growth.
Work Experience

July 2017 – Present (8.6 years) Manager – Marketing and Sales (Domestic and International Business) at (Excel Industries Ltd and MobiTrash Recycle Ventures Private Limited)

Sales Activities
• Spearheaded the sales of Waste Management Solutions worth more than 30 Cr over 7 years.
• Achieved the best sales-person for 2 years running with a sale of 4.3Cr.
• Handling a team of 4 people (2 Domestic and 2 International) and 20 dealers across the territory.
• Established and strengthened the presence of Excel in GOA, A.P, Karnataka, and Maharashtra by adding many new Dealers to generate over 2Cr.
• Managed the Key Accounts of Kalpataru Developers, Runwal Developers, Kotak Mahindra Bank, Sheth Developers, JSW etc in addition to prestigious PSUs like HPCL, BPCL and SBI, for all their Waste Management needs.
• Oversaw the International Business Development with sale in Nepal, Philippines, Malaysia, Botswana, Kenya, Saudi Arabia, Qatar, Oman, Chile, UAE and Maldives.
• Travelled internationally to Maldives, UAE, Saudi Arabia and Oman for Business Development.
• Headed cross-functional teams on projects like MSRDC and JIO World mall worth Rs. 75 Lakhs and Rs. 60 lac respectively
• Formulated the KPIs with measurable sales metrics for the sales team.
Marketing Activities
• Formulated multiple sales scheme for the dealers and customers resulting in 30% additional sales.
• Supported the dealers to develop and implement their strategy thus boosting their sales.
• Coordinated with Agency for development of Marketing Collateral (Brochures, Videos and Banners) during Exhibitions.
• Supervised the product shoot of newly launched products targeting specific customer segments
Leadership Initiatives
• Piloted the initiative to adopt Digital Marketing for lead generation through various channels.
• Implemented a CRM Software ensuring efficient tracking of Lead Generation & Sales Orders.
• Regular coordination with the sales team to identify the pain points, required add-on features in CRM software, analysis of sales against multiple marketing metrics and generation of critical business reports for monthly review.
• Coordinated with the agency for development of new software of EPR Services for smoother operations.
• Led the Logistics Team and Service Team








March 2015 – June 2017 (2.4years) - District Marketing Officer (DMO) for Raigad District JK
Cement Ltd

Sales Activities
• Market development for Grey cement through Channel Management.
• Handling 12 dealer and 28 retailers in Raigad District
• Visiting minimum 14 clients in a day to increase the business.
• Managing the existing Trade and Non-trade parties
• Organizing events for dealers and retailers to promote JK Cements brand.

Aug 2010 – Sept 2013 (3yr 1months) System Engineer for Standard Chartered
Bank project ATOS INDIA

• Client servicing.
• Information Technology Infrastructure Library(ITIL) work description (Incident Management, Problem Management, Change Management and Query Management)
• Root Cause Analysis for problems.
• Managing projects for setting up of IT infrastructure and providing Support.

Internship:

GUN FOR GLORY (3 Months)
• Planning marketing strategies and market research for nonprofit Organization

Description:
• Create leads and generate them into deals.
• Promotion of "summer camps" and creating awareness among targeted people.
• Market research and survey to determine the likelihood of our product.

COLGATE (12 days)
Description:
• Identify the distribution gaps in the city.
• Identify new set of stores that keep oral care category but not covered directly through Colgate Stockiest. Also, understand the source through which these stores have been purchasing.
Education
• MBA-PGPM, IBS, Pune 2013-2015
• BCOM, MMCC College, Pune University | 2007 – 2010
Certifications
• Internal Auditor Training (ISO 9001 & 22000)
• NIIT (Software Engineering)
Hobbies
• Playing Cricket
• Playing Football
• Travelling

Personal details
• Date of Birth - 04 November 1989
• Languages known - English, Hindi, Marathi

------------------------------

Candidate

------------------------------
First Name: JAKEER ALI
E-Mail Address: mdz3ali123@gmail.com
Country: India
Phone: +917899621885
Current Job Designation: Business Manager
Job Designation Applying For: Sales manager/regional manager/opration manager/Business development manager/Marketing manager
Total Years of Experience: 10 years
Copy your Resume / CV in this box: Exploring New Leadership Opportunities | Sales & Business Growth

Dear connections,
I hope you're doing well. I'm currently exploring new leadership opportunities in the areas of Sales Management, Operations Management, Area Sales Management, Business Development, or Regional Management. Or ADMIN MANAGER..

With over 10 years of experience driving B2B/B2C growth, leading high-performing teams, and delivering strong business results, I'm ready to contribute to a forward-thinking organization.

If you are aware of any suitable opportunities or can connect me with relevant decision-makers, I would truly appreciate your support.

Thank you in advance!
– JAKEER ALI
------------------------------

Candidate

------------------------------
First Name: Khaja mohiuddin khan
E-Mail Address: Shoiebkhan0099@gmail.com
Country: United Arab Emirates
Phone: 0583014542
Current Job Designation: Sales
Job Designation Applying For: Sales executive
Total Years of Experience: 8
Copy your Resume / CV in this box: Place of birth
India, Hyderabad
Driving Licence:Valid Indian-
licence
Skills &Competencies
Car Showroom Sales&
Product Knowledge
RealEstate ClientHandling&
Sales
Travel &Visa Documentation
Proven ability tocontribute
Effectively in cross-
functional
Teams.
CRM & Lead Follow-up
ClientNegotiation&
Conversion
MSOffice,WhatsApp
Business, Email .
Languages
English
Hindi
Urdu
Arabic
Profile Summary
Motivated and customer-focused Sales Executive with over 8 years of diverse
experience in automobile showroom sales, real estate, and travel consultancy.
Proven ability to convert leads into sales, build long-term client relationships, and
deliver exceptionalservice. Strong track record of consistently achieving salestargets
while maintaining high levels of client satisfaction and contributing to business
growth
Employment History
🚗Automobile Showroom Sales Executive
Mercedes Benz – Hyderabad, India
Jan 2024 – Sep 2025
- Handled sales of sedans, SUVs, and commercial vehicles.
- Ranked among top performers after selling 10 cars in a month,
exceeding the 4-unit target.
-Provided expert guidance on vehicle features, EMI plans, insurance
options, and financing packages.
- Prepared detailed quotations and negotiated deals professionally.
- Managed inventory and ensured seamless coordination with service
teams for vehicle handover.
- Built and nurtured long-term customer relationships, driving repeat
business and high customer satisfaction.
✈️Travel Consultant / Visa Advisor Fly Berry
Consultancy –Hyderabad, India Jan 2020 –
Dec 2023
- Efficiently processed visa applicationsfor the UK, USA, Schengen, and Pacific
countries, ensuring 100% documentation accuracy and on-time submissions.
- Expertly guided clientsthrough embassy procedures, application forms, and
interview preparation, simplifying complex processes.
- Maintained and updated CRM systemsto track client interactions, ensuring
organized follow-ups and a seamless customer journey.
- Managed50+client cases per month, consistently delivering personalized service
and achieving a 90%+ customer satisfaction rate.
- Established a strong reputation for reliable service, fostering trust with clients and
maintaining excellent communication with embassy officials.
🏢 Real Estate Sales Executive & Site Incharge
J.K.Building –Hyderabad, India
Jan 2017 – Dec 2019
- Sold residential and commercial properties in key locations across Hyderabad.
- Actedas a bridge between clients,site engineers, and legal teamsto streamline
documentation and site visits.
- Closed multiple high-value property deals, exceeding sales goalsregularly.
- Boosted monthly lead-to-sale conversion rate through proactive client
communication and tailored property presentations.
- Conducted site inspections, managed paperwork, and resolved customer issues
efficiently.
🎓 Education
B.COM Computers, Osmania University, Hyderabad
Intermediate, Froebel's junior college , Hyderabad
SSC, Al-Safa Model High school, Hyderabad
- TargetRoles:
• Car Sales Executive / Showroom Consultant
• Real Estate Agent/ Property Sales Consultant
• Travel Consultant / Visa Advisor
• Customer Support/ Admin Coordinator
Khaja Mohiuddin khan
Dubai
0583014542 shoiebkhan0099@gmail.com
------------------------------

Candidate

------------------------------
First Name: Mohammed Thoufiq
E-Mail Address: Mohammed.thoifiq.005@gmail.com
Country: India
Phone: 9677536883
Current Job Designation: Java software Engineer
Job Designation Applying For: Java backend / full stack developer
Total Years of Experience: 3.5
Copy your Resume / CV in this box: Mohammed Thoufiq
Java Backend Engineer — Microservices • Cloud • Distributed Systems
mohammed.thoufiq.005@gmail.com | +91 9677536883 | linkedin.com/in/mohammed-thoufiq-s
| github.com/MohammedThoufiq
Professional Summary
Java Backend Engineer with 3+ years of experience building secure, scalable microservices and
distributed systems for enterprise platforms. Skilled in Spring Boot 3, Java 17, SQL Server, Kafka, and
Azure Service Bus, with strong abilities in API design, performance tuning, and resilient event-driven
architecture. Experienced in CI/CD pipelines, automated testing, production issue resolution, and
implementing logging and monitoring for high-availability systems. Hands-on exposure to HTML5,
CSS3, JavaScript, and ReactJS, with solid grounding in OOP, design patterns, and cloud-native
development on AWS and Azure.
Key Achievements
• Improved microservice data accuracy by 25% through validation workflows and API orchestration.
• Reduced CPU load by 30% via SQL indexing and execution plan optimizations.
• Cut authentication latency by 15% by caching tokens in Redis and reducing identity-provider calls.
• Architected Azure Service Bus DLQ + retry pipelines for fault-tolerant event-driven processing.
• Built automated health monitoring and alerting, shortening incident detection time by 40%.
Professional Experience
Software Engineer Apr 2023 – Present
Cognizant Technology Solutions, Chennai
Client: National Life Insurance — Enterprise Platform Modernization
• Designed, developed, and maintained Spring Boot 3 microservices to automate policy workflows,
improve data accuracy, and standardize communication across enterprise systems.
• Integrated Azure Service Bus with queues, topics, retries, and DLQ reprocessing to build a resilient,
fault-tolerant messaging layer for insurance operations.
• Improved API throughput and reduced CPU utilization by 30% through SQL Server query tuning,
schema indexing, batching strategies, and execution-plan optimization.
• Performed production-grade JVM tuning, heap dump analysis, and memory-leak remediation to
enhance system stability and reduce incident frequency.
• Implemented Redis-based token caching and reduced external identity-provider calls, lowering
authentication latency by 15%.
• Strengthened observability by embedding logging, monitoring, and alerting hooks across critical
services, reducing incident detection time by 40%.
• Collaborated with cross-functional teams in an Agile environment, participating in sprint planning,
code reviews, and production support to ensure robust feature delivery.
Junior Software Engineer Aug 2022 – Mar 2023
Cognizant Technology Solutions, Chennai
Client: 3M USA — Global Chemical Compliance Platform
• Developed and enhanced RESTful APIs using Java 17 and Spring Boot for enterprise-wide chemical
compliance workflows.
• Improved reliability and data consistency for the Safety Data Sheet (SDS) distribution dashboard and
the Chemical Data Management System (CDMS), supporting regulatory operations across multiple
regions.
• Integrated AWS S3 for secure file storage and automated SDS document delivery; implemented
AWS Lambda for scheduled processing and workflow execution.
• Managed Jenkins CI/CD pipelines across QA, UAT, and Production, ensuring stable and predictable
deployments.
• Containerized microservices using Docker to standardize environments and improve scalability.
• Built UI components using HTML5, CSS3, JavaScript (ES6), and ReactJS to enhance SDS/CDMS
user interfaces and improve dashboard usability.
Technical Skills
Languages &
Frameworks:
Java 8–17, Spring Boot 3, Spring Security, JPA/Hibernate
Frontend: HTML5, CSS3, JavaScript (ES6), ReactJS
Cloud / DevOps: AWS (EC2, S3, Lambda, IAM), Azure Service Bus, Docker,
Jenkins, GitHub Actions
Messaging: Apache Kafka, Azure Service Bus Queues/Topics/DLQ
Databases: SQL Server, Redis
Testing / Quality: JUnit, Mockito, SonarQube, 100% Unit Test Coverage
Architecture &
Performance:
Query Optimization, Indexing, JVM Profiling, Caching,
Refactoring, OOP, Design Patterns
Observability: Logging, Metrics, Monitoring Hooks, Tracing
Education
B.E. Computer Science & Engineering
Sethu Institute of Technology, 2018–2022
Personal Details
Nationality: Indian
Date of Birth: 25 November 2000
Current Location: Chennai, India
Passport: Valid (Expiry: 2032)
Driving License: Indian License
Relocation: Open to UAE / GCC
Visa Status: Requires Sponsorship
Languages: English, Tamil, Hindi, Urdu
------------------------------