Candidate

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First Name: Mazen
E-Mail Address: mazenyasser71@gmail.com
Country: United Arab Emirates
Phone: 0509633720
Current Job Designation: Back Office Team Leader – Sales Operations
Job Designation Applying For: Sales Executive or Customer Service Representative
Total Years of Experience: 5
Copy your Resume / CV in this box: Mazen Yasser Abdelnabi
Mazenyasser71@gmail.com | LinkedIn|+971509633720 Dubai, UAE
Education
Arab Academy for Science and Technology . Bachelor of Engineering – Computer Engineering
Experience
Feb 2023 - Jan 2024
March 2024 – Dec 2025
Sep 2019 - Jul 2024 | Alexandria, Egypt
Led CRM-led pipeline management and outbound lead distribution, handling high-volume B2B data to support outbound prospecting and
sales development activities across teams.
Coordinated lead allocation and workflow optimization, improving lead response time by 30% and increasing conversion-ready opportunities
through structured reporting and process efficiency.
Provided real-time operational support, coaching, and relationship management, ensuring consistent performance in a fast-paced
environment.
Monitored data accuracy, task quality, and performance metrics, implementing corrective actions that improved data integrity by 25%.
Delivered business intelligence insights through End-of-Day, Weekly, and Monthly sales reports, leveraging Excel dashboards to support
management decision-making and scalable operations.
Sales Executive | NoAccentCallers, Alexandria, Egypt
Executed high-volume outbound prospecting and cold calling (150–200 calls/day) using auto-dialer systems to drive B2B lead generation and
business development for US-based sales campaigns.
Performed lead qualification and needs assessment, identifying budget, decision timelines, and business requirements to generate 18–25
conversion-ready opportunities per week.
Maintained CRM-led pipeline management, updating call notes, follow-ups, and deal stages with 98% data accuracy, supporting sales
forecasting and reporting.
Leveraged negotiation skills and relationship-building techniques to secure stakeholder interest, advance sales stages, and hand over qualified
opportunities to senior closers, improving deal acceptance rates by 15%.
Back Office Team Leader – Sales Operations | MindTrust Outsourcing, Alexandria, Egypt
Sales Executive – Claims & Client Qualification | Accident Claim Helpline – Alexandria, Egypt
Conducted outbound prospecting and cold calling to generate and qualify 100+ B2B leads weekly based on eligibility and business
requirements.
Maintained CRM-led pipeline management, tracking client status, follow-ups, and documentation to reduce lost leads by 20%.
Applied negotiation and relationship-building skills to handle objections and pricing concerns, increasing successful case transfers by 18%.
Sales Support & Back Office Executive | Global Process Outsourcing – Alexandria, Egypt
Supported B2B sales teams by managing CRM-led pipeline management, updating lead stages, and verifying client information for data
accuracy and compliance.
Processed and reviewed 300+ client records per week using CRM tools and Excel dashboards, ensuring high data integrity and workflow
efficiency.
Generated business intelligence and sales performance reports to support forecasting, pipeline reviews, and management decision-making.
Telesales Executive | MediaPulse UK – Alexandria, Egypt
Executed outbound prospecting and cold calling campaigns to sell mobile devices and service packages to B2B clients in the UK.
Consistently achieved sales targets, closing 8–12 deals per week using structured negotiation, and relationship-building skills.
Maintained CRM-led pipeline management, logging all activities, follow-ups, and outcomes to support accurate sales reporting and
forecasting.
Summary
Performance-driven B2B sales and partner operations professional with 5+ years of experience in outbound prospecting, CRM-led pipeline
management, and partner onboarding within enterprise software environments. Proven success in reseller recruitment, channel partner
management, and relationship building across the MENA region, improving data integrity by 25% and reducing lead response time by 30%
through business intelligence, workflow optimization, and structured reporting. Self-motivated communicator with strong negotiation skills,
focused on analyzing client businesses, delivering tailored solutions, and driving partner ecosystem growth.
Key Skills
Outbound Prospecting & B2B Sales Development
Partner Recruitment, Reseller Acquisition & Channel Partner Management
Cold Calling & Relationship Building
CRM-led Pipeline Management (Salesforce, HubSpot, Zoho CRM)
Negotiation Skills & Partnership Closing
Business Intelligence, Sales Reporting & Market Analysis
Tailored Solution Selling within Enterprise Software Environments
Languages
English – Fluent
Arabic – Native
June 2022 - Dec 2022
Feb 2020 – May 2022
May 2019 - Dec 2019
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