Candidate

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First Name: Nihal Prashuram
E-Mail Address: nielk429410@gmail.com
Country: India
Phone: +91 8198964533
Current Job Designation: Network Security Engineer
Job Designation Applying For: IT
Total Years of Experience: 5
Copy your Resume / CV in this box: Nihal Prashuram
Gurgaon, Haryana, India
+91 81989 64533
nielk429410@gmail.com
Professional Summary
Network and Security Engineer with 5+ years of experience supporting enterprise WAN, SD-WAN, firewall, and
Zscaler ZIA and ZPA environments. Strong hands-on experience in SASE operations, secure internet access,
private application access, VPN troubleshooting, routing, and incident management. Proven ability to resolve
production issues within SLA timelines while coordinating with ISPs, internal security teams, and application
stakeholders.
Technical Skills
SASE and Cloud Security: Zscaler ZIA, Zscaler ZPA, ZDX, Secure Internet Access, Private Application
Access
Network Security: Palo Alto, Cisco ASA, FortiGate, Firewall Policies, NAT, ACLs, Application-based Con
trols, IPsec VPN, IKEv1, IKEv2
WAN and SD-WAN: MPLS Layer 2 and Layer 3, SD-WAN Monitoring, Link Failover, ISP Coordination
Routing and Switching: OSPF, BGP Basic, VLANs, STP, RSTP, HSRP, VRRP
Monitoring and Tools: Wireshark, NetFlow, Syslog, SolarWinds, PRTG
ITSM and Processes: Incident Management, Change Management, Problem Management, ServiceNow
Professional Experience
LEK Consulting Pvt Ltd– Network Security Engineer
Present
• Operate and support enterprise Zscaler ZIA and ZPA environments providing secure internet and private
application access for global users.
• Troubleshoot authentication failures, PAC file behavior, DNS resolution, SSL inspection, and access policy
enforcement issues.
• Analyze traffic forwarding paths, tunnel health, and security policies to restore production access within
defined SLA timelines.
• MonitorWANandSD-WANlinks,identifyinglatency, packet loss, and routing degradation across multiple
locations.
• Coordinate with ISPs, security operations, and application teams to resolve network and access-related
incidents.
• Prepare RCA documentation, execute approved change records, and maintain SLA and MTTR compli
ance.
DCS Plus Technologies– Senior Network Engineer
2023– 2024
• Managednetworksecurity operations including firewall policy administration, NAT rules, and application
based access controls.
• Configured and supported site-to-site and remote access IPsec VPN connectivity across enterprise envi
ronments.
• Delivered WAN and SD-WAN operational support including link monitoring, failover validation, and
performance optimization.
• Investigated network outages and security incidents using monitoring tools and packet capture analysis.
IGT Solutions– Network Engineer
2022– 2023
• Provided L2 and L3 network operations support across routing, switching, VLAN, and OSPF-based
environments.
• Diagnosed firewall, VPN, and secure web access issues impacting business-critical applications.
• Supported proxy-based internet access and user authentication workflows aligned with Zscaler security
models.
• Performed packet-level analysis using Wireshark and NetFlow to identify latency, packet drops, and traffic
anomalies.
• Collaborated with application, security, and infrastructure teams to restore services within SLA timelines.
Teleperformance– Technical Support Executive
2020– 2022
• Provided end-user support for secure internet access, VPN connectivity, and network-related issues.
• Assisted users with web access and authentication problems via cloud security platforms.
• Supported private application access issues aligned with ZPA access models.
• Resolved Windows OS, Active Directory account, and endpoint connectivity issues.
• Worked in SLA-driven support environments with proper incident escalation and resolution.
Education
Bachelor of Science (B.Sc)– Kurukshetra University
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