Candidate

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First Name: Chandra Sekhar Jaggani
E-Mail Address: jaggani1chandu@gmail.com
Country: India
Phone: +919640411222
Current Job Designation: Team Lead (FCC) AML/KYC, Screening
Job Designation Applying For: Any role in FCC
Total Years of Experience: 13
Copy your Resume / CV in this box: COGNIZANT TECHNOLOGY SOLUTIONS
Hyderabad, Telangana, India
Team Leader
Team Lead at Cognizant Technology Solutions, Hyderabad, Telangana, India.
Sanctions payment screening, PEP screening (EDD reviews), negative news, adverse media, and raising suspicious
activity reports (SAR).
Led a team of 16 FTEs, driving project completion within strict deadlines and quality standards.
Lead staff meetings to delegate tasks, assign workloads, and communicate changing priorities.
Monitored team performance, providing suggestions for improvement and training programmes to increase
team efficiency
Managed conflict resolution within the team, promoting a positive and productive work environment.
Monitored team performance, identifying areas for improvement and implementing corrective actions.
Monitored operations to ensure employees followed relevant procedures and worked towards defined Key
Performance Indicator (KPI) targets.
Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
Developed open and professional relationships with team members to facilitate effective issue resolution.
Facilitated open communication within the team, encouraging feedback and collaborative problem-solving.
10/2020 to 04/2025
TATA CONSULTANCY SERVICES
Hyderabad, India
Business Process Lead (Team Leader)
Supervise a team of 15 FTE for the QC team (Transaction Monitoring).
Drive self and team to achieve and exceed required volumes and SLAs.
Actively provide floor support and cascading updates to the team.
Taking complete ownership on New Hire's for their application access
Manage team workload distribution and structure to ensure consistence good performance in one-to-one
discussion and providing ratings on yearly performance cycles
Maintaining daily attendance of the team and monitoring leave shrinkage.
Lead teams in identifying opportunities for increasing operational efficiencies.
Maintain a strong focus on streamlining inefficient processes, drive forward solutions to remediate
production issues, in order to improve both accuracy and timeliness.
Monthly one-to-one discussions on performance and overall strategy.
Attending calibration calls and RCA calls with the production team.
Responsible for preparing the team Scorecard, working closely with stakeholders, taking complete
ownership, and guiding them in the right direction while addressing their queries.
Sample Quality check internally for team and providing feedback to mitigate repeated errors
Research and analysis for client's data internally and externally source as KYC necessity
Collaborate with different teams to obtain the required information
Conducting team QC to identify any errors before the alerts moving to onshore QA and providing feedbacks
to the associates.
07/2016 to 08/2019
JPMORGAN CHASE & CO.
Hyderabad, India
Senior Analyst (Compliance) KYC/AML and Screening
Process end to end KYC/AML of all clients and assist the client-facing teams to ensure all client KYC
records are compliant with regulatory standards
Ensure high quality and timely completion of all client-level due diligence
SUMMARY
EXPERIENCE
Assist in end to end operational activities of new clients Remediation and periodic renewals process of all
clients
Assist with the drafting and gathering of client documents and verification of client data via publically
available and internal sources at a client level prior to final review by a KYC/AML Operations Reviewer and
the client-facing team
Compare and contrast differences within KYC records, highlight and escalate any discrepancies
Meet firm wide quality standards
Communicate/escalate issues to management when applicable
Monitor and review transactions based on the detection scenario in order to identify and investigate potential
suspicious activities
Conduct screening based on the client detail provided by the onboarding team and on an ongoing basis
Ensure thorough checks are conducted through lexis diligence and other alternate applications and tools on
outlined screening guidelines and KYC
Perform additional due diligence tasks such as classification of bearer shares ownership, obtaining customer
significant clients and business operations, analyzing annual reports, etc.
02/2015 to 07/2016
HSBC GLOBAL SERVICES CENTERS (GSC)
Hyderabad, India
Compliance Analyst (NNFS/KYC/AML PROCESS)
Experience in Customer Due Diligence (CDD) RBWM - UK Annual Review Process, where KYC of the
customers is reviewed, managed, and updated
Verification of KYC & IDVA documents of customers as per the regulations & regulatory requirements
Perform required KYC screenings on customers and document the information obtained on the client's as
required by global KYC procedures
Connect with the anti-money laundering compliance team concerning the determination of appropriate
escalation on research and negative media
Customer screening through application tools like world check to find out negative news & facts
Monitor customer's transactions against expected behavior and recorded profile
Perform AML controls and ongoing review of transactions flagged by the monitoring system
Investigate and close out alerts thoroughly in a timely manner
Perform QC analysis to ensure high-quality standards are maintained for all screened client profiles
Support KYCAs with producing timely, providing high-quality feedback
Conduct research and correspondence for clients and maintain documentation.
05/2010 to 12/2014
BANK OF AMERICA CONTINUUM SOLUTIONS PRIVATE LIMITED
Senior Customer Care Executive - Consumer Banking and Credit Card (E-mail Process)
Manage activities pertaining to credit card related services while responding to customers via email regarding
their accounts and transactions
Interact with clients regarding their email inquiries, handle customer queries through emails, calls, and
written correspondence, and resolve them on time
Deliver excellent customer satisfaction and achieve good results for representative satisfaction
Prepare and submit team MIS, resolve customer complaints, verify payment history, and mentor new
associates
Perform trend analysis on collected data, maintain turnaround time, establish healthy business relations with
clients, and exceed revenue objectives.
MS Office
Microsoft Windows
Banking Operations
Client Servicing
FATCA & CRS
Team Management
Recognized for achieving "BPR" for preparing QC Audit Check List.
Received regular documented appreciation letters from Customers because of excellent service delivery.
Nominated for the Silver award for providing excellent performance on all metrics.
Responsible for an internal role progression as a quality Analyst due to maintaining a good percentage.
Won the Bronze award for continuously 3 months
Excellent command on Banking Product like Credit Card Management
P.G. DIPLOMA IN TAXATION 01/2009
Osmania University


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