Candidate

------------------------------
First Name: MARCHIO FRANCIS
E-Mail Address: marchiokennedy@gmail.com
Country: United Arab Emirates
Phone: +971 563595043
Current Job Designation: Documentation Executive
Job Designation Applying For: Logistics coordinator / executive
Total Years of Experience: 8
Copy your Resume / CV in this box: MARCHIO FRANCIS
Mobile: +971 56359 5043
Location: Dubai, UAE
E-mail: marchiokennedy@gmail.com
LinkedIn: https://www.linkedin.com/in/marchio-kennedy-b544bb63/
Date of Birth: 10.05.1992 | Nationality: Indian | Gender: Male
________________________________________

SUMMARY
• Warehouse and logistics professional with 8+ years of experience in E-commerce, Supply Chain Management and Logistics operations.
• Skilled in overseeing end-to-end warehouse functions including receiving, storage, inventory management, and dispatch, ensuring accuracy and operational efficiency.
• Proficient in import/export operations, customs clearance, and compliance with regulatory requirements for smooth and timely cargo movement.
• Adept at process optimization, quality control, and performance improvement, consistently meeting KPIs and SLAs. Strong communication and stakeholder management abilities with expertise in team mentoring, escalation handling, and knowledge transfer.
• Experienced in maintaining accurate inventory records, conducting stock audits, and ensuring FIFO/LIFO compliance.
• Highly motivated and detail-oriented, with a commitment to delivering seamless order fulfilment, shipment accuracy, and operational excellence.
SKILL SET
Import & Export Documentation | Customer Support | Issue Resolution | Supply Chain & Logistics Management | Stakeholder Communication | SLA & Quality Management | Risk Assessment | Regulatory Compliance | End-to-End Freight Management | Customer Relationship Management (CRM) | Process Optimization | Continuous Improvement | Team Mentoring | Knowledge Transfer | Performance Analytics
TECHNICAL PROFICIENCY
• Logistics Software: ICEGATE, SAP (basic)
• CRM Tools: Zendesk, Salesforce (basic)
• Microsoft Office Suite: Word, Excel (VLOOKUP, Pivot Tables), PowerPoint
• Communication Platforms: Slack, Microsoft Teams, Outlook
EDUCATION
• Bachelor of Business Management in Shipping - AMET University, Chennai, India | 2013
WORK EXPERIENCE
Documentation Executive | Gayathri Logistics Services, India | Sep 2022 – May 2025


• Directed end-to-end import and export clearance processes, ensuring adherence to Indian Customs regulations and international compliance standards.
• Prepared and accurately filed Bills of Entry, Shipping Bills, and other statutory documentation using ICEGATE.
• Coordinated with Customs officials, shipping lines, freight forwarders, and transporters to ensure seamless cargo handling and on-time delivery.
• Monitored shipment status, resolved bottlenecks, and implemented process improvements to minimize delays and optimize efficiency.
• Maintained accurate documentation and records to support audit and compliance checks.
Senior Customer Support Representative | Groupon Shared Services, India | Oct 2016 – Sep 2021
• Responded to customer inquiries via email and chat, delivering prompt and accurate resolutions.
• Conducted root cause analysis (RCA) to identify recurring issues and recommended corrective actions.
• Managed daily performance metrics, focusing on quality, SLA compliance, and customer experience improvement.
• Handled escalated cases, outbound escalations, and provided knowledge transfer sessions for new employees.
• Collaborated cross-functionally to implement process changes for improved service delivery.
• Delivered exceptional customer service by prioritizing critical issues and developing workarounds for complex problems.
Documentation Executive | Vyaash Logistics, India | July 2013 – April 2015
• Planned and supervised export shipments while ensuring compliance with shipping regulations.
• Managed transportation arrangements, coordinating with suppliers, customers, and internal teams.
• Monitored shipment tracking and provided timely updates to customers.
• Oversaw documentation processes for import and export procedures, ensuring error-free compliance.
Intern (Trainee) | Bollore Logistics, India | Nov 2015 – Apr 2016
• Processed customer orders and coordinated freight documentation during import/export activities.
• Oversaw shipment transfers, ensuring accurate labeling, tracking, and inventory management.
• Maintained shipment records using computer systems to track status and verify quantities.
• Provided real-time updates to customers regarding delays, changes, or issues in shipment delivery.
KEY ACHIEVEMENTS
• Reduced documentation errors through enhanced accuracy checks and SOP implementation.
• Improved cargo clearance timelines, resulting in faster client deliveries and improved customer satisfaction.
• Consistently maintained a SLA compliance rate for response and resolution times.
• Increased customer satisfaction scores year-over-year through service improvements.
• Strengthened customer relationships through improved communication and timely updates.
CERTIFICATIONS
• CISCM/CISCP Certification - Blue Ocean Corporation IPSCMI | 2025
• Diploma in Logistics and Supply Chain Management - STEi Institute | 2016

------------------------------