Candidate

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First Name: Jins
E-Mail Address: jinsaugustine005@gmail.com
Country: India
Phone: +971529838320
Current Job Designation: Executive
Job Designation Applying For: Executive
Total Years of Experience: 4 years
Copy your Resume / CV in this box: JINS AUGUSTINE
HR, Marketing & Business Associate
jinsaugustine005@gmail.com Deira,Dubai Phone:+971529838320
PROFILE SUMMARY
HR, Marketing, and Business Association professional with 4 years of comprehensive experience in
telecalling, sales, and client retention roles. Proven ability to build and maintain strong client
relationships, enhance customer satisfaction, and drive revenue growth through effective communication
and strategic marketing initiatives. Skilled in employee coordination, lead generation, and business
development with a strong focus on achieving organizational goals. Recognized for adaptability, smart
working, and a consistent record of exceeding performance benchmarks. Eager to contribute to a
progressive organization with a blend of analytical thinking, people management, and marketing insight.
Academic Qualifications
MBA in HR and Marketing- SJES College,Bangalore University,Bengaluru
BBA in Aviation Management- Annai Fathima College,Madurai Kamaraj University,Madurai
Work Experience
Senior Executive
Concentrix (Retention Department for Adobe),Bengaluru,India
Client Management - Handled international Adobe subscription issues with precision and
professionalism.
Retention Strategy - Implemented tailored communication to ensure long-term client satisfaction.
Problem Solving - Delivered quick and effective resolutions to complex client concerns.
Customer Relations - Built strong rapport with global clients, especially from the UK region.
Performance Recognition - Received multiple client and internal appreciations for exceptional
service.
2023
2020
2023-2025
Communication Skills - Ensured clarity and confidence in all client interactions.
Team Collaboration - Coordinated effectively with cross-functional teams for smooth service
delivery.
Service Excellence - Consistently maintained high service standards and customer loyalty.
Assistant Manager - Sales
Aditya Birla Capital,Bengaluru,India
Client Relationship - Maintained and expanded strong connections with key clients.
2022-2023
Sales Achievement - Consistently met and exceeded sales targets in competitive markets.
Negotiation - Applied effective negotiation strategies to close high-value deals.
Communication - Delivered persuasive and result-oriented sales presentations.
Customer Satisfaction - Ensured exceptional client experience and repeat business.
Market Awareness - Analyzed trends to identify new business opportunities.
Team Coordination - Supported team efforts to achieve collective sales goals.
Strategic Planning - Implemented action plans to drive business growth and retention.
Telecaller
2021-2022
Q Conneqt (Canara Bank Process),Bengaluru,India
Customer Assistance - Handled client queries and service requests professionally over calls.
T elecalling Skills - Maintained courteous communication and effective call handling.
Product Promotion - Promoted banking services and offers to potential customers.
CRM Management - Updated and tracked customer interactions using CRM tools.
Customer Retention - Ensured client satisfaction through timely support and follow-ups.
Communication - Demonstrated clarity, confidence, and empathy during calls.
T arget Achievement - Consistently met daily and monthly call and conversion goals.
T eam Support - Collaborated with peers to enhance overall service performance.
Technical Skills
MS Office Suite
Strengths
Recruitment - Assisted in sourcing, screening, and onboarding suitable candidates.
Employee Relations - Maintained positive workplace communication and team engagement.
Data Management - Maintained employee and customer records accurately in databases or CRM
tools.
Performance Support - Assisted in evaluating and improving employee or campaign outcomes.
Team Collaboration - Worked closely with cross-functional teams to achieve company goals.
Analytical Thinking - Interpreted feedback and market data to support informed decisions.
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