Candidate

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First Name: Prakash
E-Mail Address: prakash.shukla91@yahoo.com
Country: Saudi Arabia
Phone: +91 720863616
Current Job Designation: Assistant manager IT
Job Designation Applying For: IT infrastructure
Total Years of Experience: 12
Copy your Resume / CV in this box: Prakash Shukla +91 7208363616 ∙ Dubai, UAE ∙ prakash.shukla91@yahoo.com ∙ Prakash-Linkedin IT Infrastructure & Operations Leader Trading Floor Infrastructure | Enterprise System Administration | Team Leadership & Stakeholder Management | ITIL Service Management | IT Security & Governance | Digital & Technology Manager IT Infrastructure Leader with 12.6 years of progressive experience driving operational excellence and leading complex infrastructure projects in enterprise banking environments. Currently serving as Assistant Manager at BNP Paribas, managing end-to-end IT Infrastructure & Production operations with responsibility for a 30+ member engineering team, ensuring adherence to SLAs and delivering superior support for mission-critical business systems. Led 7+ major infrastructure projects including enterprise-wide Windows migrations, BKC Data Center Relocation for Voice/Win/AnyConnect/Campus Infrastructure, Smartcard Migration, and printer fleet transitions. Reduced average incident resolution time by 35% through process optimization and implementation of automated diagnostic solutions, while achieving 100% business continuity preparedness through quarterly disaster recovery drills. Core competencies include System/Server Administration (Windows/Linux), Storage Administration, Incident & Problem Management (ITIL Framework), Hardware Deployment & Asset Management, Network Administration, and VoIP Systems. Technical certifications include AWS Certified Solutions Architect – Associate, Redhat System Administrator RHEL 8, and ITIL Foundation. Available with 2 months' notice for Dubai / Abu Dhabi and broader GCC locations. Notable Achievement Highlights (Last 5 Years): ● Led enterprise-wide Windows 11 migration project across 1,250 devices (2024-2025), overseeing compatibility assessments, system imaging, user data backup, and post-upgrade support with minimal downtime through planning and stakeholder engagement. ● Achieved 99.9% uptime for mission-critical trading systems while reducing average incident resolution time by 35% (2022-2023) through implementation of automated diagnostic tools, standardized runbooks, and monitoring across equity, fixed income, FX, and derivatives trading desks. ● Managed hardware lifecycle for 500+ trading workstations annually (2022-Present), including procurement, deployment, and decommissioning while leading a team of 15-30 desktop support engineers providing 24/7 coverage across time zones. ● Delivered 100% business continuity preparedness (2022-Present) through coordination of quarterly disaster recovery drills, ensuring zero tolerance for downtime in high-pressure financial trading environment supporting 20+ traders and senior executives WORK EXPERIENCE BNP Paribas India Solution Pvt. Ltd. - India & Dubai, UAE Assistant Manager – IT Infrastructure & Production 10/2023 - Present Led IT Infrastructure & Production operations for BNP Paribas, managing a 30+ member engineering team with direct oversight of desktop support operations across trading floor and enterprise environments, ensuring mission-critical system availability for front-office trading desks supporting equity, fixed income, FX, and derivatives operations. ● Trading Floor Infrastructure: Orchestrated end-to-end desktop infrastructure management for high-frequency trading operations utilizing Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms on multi-monitor workstation configurations across equity, fixed income, FX, and derivatives desks, delivering 99.9% uptime for zero-tolerance trading systems while coordinating vendor escalations (Bloomberg, Reuters, IPC/BT turret providers) to resolve technical issues within strict SLA requirements. ● Enterprise System Administration: Directed enterprise-wide Windows 11 migration initiative leveraging system imaging, automated deployment tools, and compatibility assessment frameworks across 1,250 endpoints organization-wide, ensuring seamless transition with minimal business disruption through planning, comprehensive user training programs, and synchronized rollout with network, security, and application teams. ● Team Leadership & Stakeholder Management: Guided cross-functional team of 30 desktop support engineers providing 24/7 coverage during market hours across time zones while implementing automated diagnostic solutions and standardized troubleshooting runbooks, resulting in 35% reduction in average incident resolution time and superior White Glove support delivery for C-level executives and international stakeholders. ● ITIL Service Management: Established comprehensive incident, problem, and change management processes through ServiceNow ticketing system aligned with ITIL framework best practices, ensuring adherence to SLAs across all operations while coordinating quarterly disaster recovery drills that achieved 100% business continuity preparedness for critical banking infrastructure and trading floor systems. ● IT Security & Governance: Enforced comprehensive security and compliance framework implementing system controls, monthly patch deployment cycles, and vulnerability management protocols across 100+ critical banking systems, ensuring zero security breaches while conducting annual VAPT (Vulnerability Assessment & Penetration Testing) audits.
Quantum Leap Consulting Pvt. Ltd. - India Technical Manager – IT (Client: BNP Paribas India Solution Pvt. Ltd) Managed mission-critical IT infrastructure operations for BNP Paribas trading floor environment, leading team of 15 desktop support engineers across 24/7 shifts and time zones, with accountability for 500+ trading workstations, hardware lifecycle management, and vendor coordination ensuring zero-tolerance uptime for front-office trading operations. ● Trading Floor Infrastructure: Engineered standardized trading workstation infrastructure implementing multi-monitor configurations, specialized hardware deployments, and Bloomberg Terminal/Reuters Eikon integrations for equity, fixed income, FX, and derivatives trading desks, achieving 99.9% uptime through monitoring and rapid incident response protocols while maintaining zero failed systems during critical market hours. ● Enterprise System Administration: Executed complete hardware lifecycle management encompassing procurement, deployment, configuration, and decommissioning leveraging Active Directory, Group Policy, and automated provisioning frameworks for 500+ trading workstations annually, ensuring seamless technology refreshes while maintaining compatibility with proprietary trading applications and market data platforms. ● ITIL Service Management: Coordinated quarterly disaster recovery exercises and business continuity planning utilizing ITIL incident, problem, and change management frameworks in collaboration with Network, Security, and Application teams, delivering 100% preparedness ratings while resolving complex trading system issues and maintaining comprehensive technical documentation for missioncritical infrastructure. Team Computers Pvt. Ltd. - India Sr. System Administrator (Client: BNP Paribas India Solution Pvt. Ltd) 01/2021 - 02/2022 Delivered Tier 2/3 technical support for high-pressure trading floor environment at BNP Paribas, providing specialized expertise for 20+ traders, sales personnel, and research analysts while maintaining Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms with zerotolerance for downtime during critical market operations. ● Trading Floor Infrastructure: Maintained mission-critical trading systems and applications including Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms with multi-monitor workstation configurations and IPC/BT turret phone systems, achieving zero downtime during market hours through rapid hardware replacement protocols with average incident resolution under 15 minutes for frontoffice trading operations. ● Enterprise System Administration: Deployed automated patch management solution utilizing Windows Server Update Services (WSUS) and centralized configuration management tools across trading floor desktop estate, reducing manual deployment time by 60% while ensuring security compliance and system stability without disrupting critical trading activities during market sessions. EARLY CAREER Microland Ltd. | Sr. System Administrator | 04/2016 - 12/2020 | Delivered advanced system and desktop administration for BNP Paribas banking operations, managing Windows/Linux environments, Active Directory, and end-user infrastructure while maintaining high availability and security compliance for financial services technology systems. EDUCATION ● MBA (Information Technology) - Welingkar Institute of Management, Mumbai, India. ● Bachelor of Science: Information Technology - Kuvempu University, Karnataka, India. SKILLS System Administration | Server Administration | Storage Administration | Windows Administration | Linux Administration | Desktop Management | Trading Floor Support | Bloomberg Terminal | Reuters Eikon | Trading Platforms | Network Troubleshooting | VoIP Systems | Turret Phone Systems (IPC/BT) | Hardware Deployment | Asset Management | Incident Management | Problem Management | ITIL Framework | ServiceNow | Change Management | Disaster Recovery | Business Continuity | Multi-Monitor Setup | Project Management | Vendor Management | SLA Coordination | Team Management | Leadership | Technical Support | Troubleshooting | Active Directory | Group Policy | Strategic Planning | Stakeholder Management | Customer Service CERTIFICATIONS AWS Certified Solutions Architect – Associate - Amazon Web Services | Red Hat Certified System Administrator (RHCSA) - RHEL 8 - Red Hat | ITIL Foundation Certificate in IT Service Management - AXELOS | VMware vSphere: Install, Configure, Manage [V6.0] - VMware | Higher Diploma in Software Engineering - NIIT Ltd. | CISCO Network Device Administration - Cisco Systems
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