Candidate

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First Name: ABDUL AZIZ
E-Mail Address: azizbasheerabdul@gmail.com
Country: India
Phone: azizbasheerabdul@gmail.com
Current Job Designation: Deputy Cluster Manager
Job Designation Applying For: Store Manager
Total Years of Experience: 4
Copy your Resume / CV in this box: ABDUL AZIZ BASHEER
Logistics & Warehouse Operations Leader | Supply Chain Manager

Mobile : +91 81489 92920
E-Mail : azizbasheerabdul@gmail.com
LinkedIn : linkedin.com/in/abdul-dec95/

Personal Details
Gender: Male | Nationality: Indian | Date of Birth: 29-12-1995
Address: Chennai, Tamil Nadu, India

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SUMMARY
• Results-driven professional with 4+ years of experience in supply chain, logistics, and operations management across diverse industries, including e-commerce, telecom, and food delivery services
• Proven expertise in inventory management, logistics optimization, and process improvement, consistently achieving high customer satisfaction and operational efficiency
• Demonstrated track record in managing multi-location warehouse operations, driving profitability, and reducing costs while adhering to budget and SLA targets
• Skilled in team leadership, mentoring, and driving continuous improvement through data analysis, KPIs, and Six Sigma methodologies
• Adept at using MS Excel, Power BI, SAP, and other analytical tools to identify operational bottlenecks and implement effective solutions

KEY ACHIEVEMENTS
• Reduced damage, expired, and quality (DEQ) goods, ensuring resource optimization and a significant reduction in losses at Zepto Technologies
• Achieved a Net Promoter Score (NPS) of over 90%, highlighting strong customer satisfaction across multiple delivery hubs
• Brought putaway timelines down to under 6 hours, enhancing inventory accuracy and operational speed at Zepto Technologies
• Led multi-location warehouse operations for major clients, reducing SLA violations by 99% at SF Logistics, while boosting profit margins by 5%
• Launched 6 Distribution Points for Swiggy Instamart, meeting all project timelines and increasing distribution efficiency
• Reduced grading losses in perishable goods to under 2.5% at Ninjacart, optimizing P&L and reducing waste
• Earned promotion from Warehouse Manager to Cluster Manager – South India (SC Project Team, IBOB), and awarded Grade P1.2 for strong leadership and impactful performance at SF Logistics Pvt Ltd – IBOB SCS in 2022
• Promoted to Senior Executive – Relationship & Business Performance from Store Manager in recognition of exceptional performance and leadership at Swiggy – Instamart in 2021

SKILLS

MS Excel | SAP | Power BI | MS PowerPoint | Six Sigma | Supply Chain Management | Logistics Operations | Warehouse Management | Inventory Control | Process Improvement | Cost Optimization | Distribution Management | Vendor Management | Inbound & Outbound Logistics | Operational Excellence | Team Leadership | KPI Monitoring | Data Analysis | Forecasting & Planning | MIS Reporting | Quality Control | Customer Satisfaction Management | Problem Solving | Cross-Functional Coordination | P&L Understanding

PROFESSIONAL EXPERIENCE
Zepto Technologies Pvt Ltd, India Feb 2025 – Present
Deputy Cluster Manager
• Leading and optimizing operational processes to reduce damage, expired, and quality (DEQ) goods, ensuring maximum resource efficiency
• Achieving exceptional customer satisfaction with a Net Promoter Score (NPS) consistently above 90%
• Managing operations across 8 delivery hubs, driving order volume growth while maintaining profitability within budget targets
• Overseeing inbound logistics, including receiving, putaway, and inventory control, ensuring timely and accurate operations
• Reducing putaway time to under 6 hours, improving bin accuracy and operational efficiency
• Managing DEQ Cost Per Order (CPO), minimizing inventory shrinkage and losses through proactive reconciliation
• Preparing detailed MIS reports, utilizing data analysis to pinpoint and address areas for process improvement
• Elevating customer experience by ensuring the accuracy of orders, minimizing issues like missing, damaged, expired, or wrong items
• Spearheading team development through continuous training, mentoring, and performance management, ensuring operational excellence

SF Logistics Pvt Ltd – IBOB SCS, India Nov 2022 – Jan 2025
Cluster Manager | Warehouse Manager
• Managed end-to-end warehouse operations for multiple clients across Chennai, Bangalore, and Cochin, overseeing a diverse portfolio including Chemicals, Grocery, F&V, E-commerce, and Telecom sectors
• Reduced customer SLA violations by 99% through strategic process enhancements and robust operational frameworks
• Controlled P&L, developing pricing strategies that resulted in a 5% improvement in profit margins under the CPU model
• Drove operational efficiency by implementing clear KPIs and fostering a high-performance culture, leading to zero escalations
• Led cross-functional teams to ensure seamless supply chain execution, from procurement to distribution

Swiggy – Instamart, India Sep 2021 – Oct 2022
Senior Executive - Relationship & Business Performance | Store Manager
• Ensured 100% First Time Right (FTR) in packaging through meticulous process management and inventory audits
• Reduced customer complaints in the Instamart grocery segment by over 98%, improving customer retention and satisfaction
• Managed the successful launch of 6 Distribution Points in Chennai, delivering projects on time and within budget
• Expertly handled the logistics and management of perishable goods, ensuring strict adherence to quality standards for dairy, meat, and produce
• Directed store teams, conducting regular performance evaluations, staff scheduling, and meetings to maintain operational consistency

Ninjacart, India Jan 2021 – Aug 2021
Senior Executive
• Innovated and implemented a cost-effective distribution system, resulting in significant operational savings and increased profitability
• Reduced grading losses in perishable goods to less than 2.5%, enhancing city-level P&L and reducing waste
• Oversaw the daily processing of 300+ tons of goods, coordinating first-mile and last-mile logistics with a focus on operational efficiency
• Managed vendor payments and tracked key performance indicators to ensure seamless supply chain operations

EDUCATION
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• Bachelor of Business Administration (BBA), Mahatma Gandhi Vidyapeeth Institute of Management & Technology, India, 2021

CERTIFICATION
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• Tower Crane Erection, Maintenance, and Operation, Construction Industry Development Council, India, 2015

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