------------------------------
First Name: Ramasamy C
E-Mail Address: newjeevan.c@gmail.com
Country: India
Phone: 9360389005
Current Job Designation: Account manager
Job Designation Applying For: Manager
Total Years of Experience: 14
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Mohammed Faizan Khan
E-Mail Address: mohdfaizan.khan@gmail.com
Country: United Arab Emirates
Phone: 9715604034
Current Job Designation: Sales Manager
Job Designation Applying For: Managerial Position
Total Years of Experience: 18
Copy your Resume / CV in this box:
Contact
Phone
+971 54 560 4034
Email
mohdfaizan.khan@gmail.com
Address
Mirdif, United Arab Emirates
Education
2000 – 2002
Bachelor's in Computer Applications
Barkatullah University, Bhopal
2003 - 2004
Diploma in Computer Applications
Maulana Azad National Institute of
Technology
Expertise
Strong Communication Skills
Product knowledge
Active Listener
Customer Relationship
Management
Sales Plan & Processing
Retail Counter Sales
Outdoor Sales
Team Leadership
Sales Process Development
Client Prospecting
Customer Service Training
Business Process Improvement
Stocking & Organizing
Inventory
Mohammad Faizan Khan
S a l e s M a n a g e r
Accomplished Sales Manager offering 15 year of experience developing and
maximizing Auto Parts Sales. Diligent in building and retaining accounts by
providing support and attentive service. Expertise in marketing strategies,
product promotion and merchandising to achieve market penetration.
Successful record of expending network connections through persuasive
brand imaging. Goal-oriented manager with distinguished experience in
Automotive industries and proven leadership abilities. Expert in increasing
productivity and customer satisfaction while driving revenue and sales.
Committed to streamlining procedures while optimizing employee talent.
Experiences
Sales Manager | 2019 – Present
ProMax Auto Parts Middle East, FZCO | Dubai
Coordinate with sales team to develop and implement parts sales plan.
Oversee parts marketing activities to achieve revenue goals.
Manage daily activities of sales team to meet sales objectives.
Perform inventory management to avoid surplus and obsolete stocks.
Identify new business opportunities to improve sales.
Ensure that customer orders are processed in a timely manner.
Analyze expenses and revenues and make adjustments in sales plan to
achieve profitability.
Provide outstanding services and ensure customer satisfaction.
Evaluate the performance of sales team and develop performance
improvement plans.
Maintain sales documentation for reference purposes.
Work with sales team to develop promotional activities.
Identify and contact new clients.
Perform price and contract negotiations with clients as needed.
Address customer concerns promptly according to company guidelines.
Process customer payments in a timely manner.
Stay current in market trends and techniques.
Handled customer relations issues, enabling quick resolution and client
satisfaction.
Grow sales and boosted profits, applying proactive management strategies
and enhancing sales training.
Meet with clients, delivering presentations and educating on product and
service features and offerings.
Sales Manager | 2015 – 2019
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Overseeing and directing performance of the sales team.
Build and maintaining client relations.
Meet and exceed KPIs and sales targets.
Possess deep knowledge of business product offering.
Proactively pursue new business and sales opportunities.
Handle and resolve customer complaints regarding a product or service.
Be a brand ambassador and reflect company values at all times.
Sales Supervisor | 2011 – 2015
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Building a sales funnel generating leads via cold calling, emailing, and
other lead-generation activities.
Handling incoming queries and building good client relationships.
Ensuring all leads are well qualified by identifying the correct decision
makers and understanding their requirements.
Handing over qualified leads to the sales team with the objective of closing
the sale.
Maintaining and updating the lead generation database.
Achieving weekly/monthly targets as set out by the company.
Personal Info Experiences
Senior Sales Executive | 2008 – 2010
Nationality: Indian
Gender: Male
Date of Birth: 11-01-1980
Visa status: Residence visa
Driving license: UAE Driving License
Language
English
Urdu
Arabic
Reference
Available upon request.
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Communicating with customers.
Making outbound calls to potential customers.
Developing new leads, Inside and outside country.
Creating and maintaining customer database.
Understanding customer needs.
Explaining product features and benefits.
Closing sales and achieving targets.
Indoor Sales Executive | 2005 – 2008
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Greet customers.
Help customers find parts in the store.
Check for parts stock at other branches and order requested stock for
customers.
Provide customers with information about items.
Cold calling, Emailing & follow-ups.
Elevate complaints to management.
Keep track of inventory.
Declaration
I hereby certify that the above information is true and correct to the best
of my ability and knowledge.
MOHAMMAD FAIZAN KHAN
------------------------------
First Name: Mohammed Faizan Khan
E-Mail Address: mohdfaizan.khan@gmail.com
Country: United Arab Emirates
Phone: 9715604034
Current Job Designation: Sales Manager
Job Designation Applying For: Managerial Position
Total Years of Experience: 18
Copy your Resume / CV in this box:
Contact
Phone
+971 54 560 4034
mohdfaizan.khan@gmail.com
Address
Mirdif, United Arab Emirates
Education
2000 – 2002
Bachelor's in Computer Applications
Barkatullah University, Bhopal
2003 - 2004
Diploma in Computer Applications
Maulana Azad National Institute of
Technology
Expertise
Strong Communication Skills
Product knowledge
Active Listener
Customer Relationship
Management
Sales Plan & Processing
Retail Counter Sales
Outdoor Sales
Team Leadership
Sales Process Development
Client Prospecting
Customer Service Training
Business Process Improvement
Stocking & Organizing
Inventory
Mohammad Faizan Khan
S a l e s M a n a g e r
Accomplished Sales Manager offering 15 year of experience developing and
maximizing Auto Parts Sales. Diligent in building and retaining accounts by
providing support and attentive service. Expertise in marketing strategies,
product promotion and merchandising to achieve market penetration.
Successful record of expending network connections through persuasive
brand imaging. Goal-oriented manager with distinguished experience in
Automotive industries and proven leadership abilities. Expert in increasing
productivity and customer satisfaction while driving revenue and sales.
Committed to streamlining procedures while optimizing employee talent.
Experiences
Sales Manager | 2019 – Present
ProMax Auto Parts Middle East, FZCO | Dubai
Coordinate with sales team to develop and implement parts sales plan.
Oversee parts marketing activities to achieve revenue goals.
Manage daily activities of sales team to meet sales objectives.
Perform inventory management to avoid surplus and obsolete stocks.
Identify new business opportunities to improve sales.
Ensure that customer orders are processed in a timely manner.
Analyze expenses and revenues and make adjustments in sales plan to
achieve profitability.
Provide outstanding services and ensure customer satisfaction.
Evaluate the performance of sales team and develop performance
improvement plans.
Maintain sales documentation for reference purposes.
Work with sales team to develop promotional activities.
Identify and contact new clients.
Perform price and contract negotiations with clients as needed.
Address customer concerns promptly according to company guidelines.
Process customer payments in a timely manner.
Stay current in market trends and techniques.
Handled customer relations issues, enabling quick resolution and client
satisfaction.
Grow sales and boosted profits, applying proactive management strategies
and enhancing sales training.
Meet with clients, delivering presentations and educating on product and
service features and offerings.
Sales Manager | 2015 – 2019
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Overseeing and directing performance of the sales team.
Build and maintaining client relations.
Meet and exceed KPIs and sales targets.
Possess deep knowledge of business product offering.
Proactively pursue new business and sales opportunities.
Handle and resolve customer complaints regarding a product or service.
Be a brand ambassador and reflect company values at all times.
Sales Supervisor | 2011 – 2015
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Building a sales funnel generating leads via cold calling, emailing, and
other lead-generation activities.
Handling incoming queries and building good client relationships.
Ensuring all leads are well qualified by identifying the correct decision
makers and understanding their requirements.
Handing over qualified leads to the sales team with the objective of closing
the sale.
Maintaining and updating the lead generation database.
Achieving weekly/monthly targets as set out by the company.
Personal Info Experiences
Senior Sales Executive | 2008 – 2010
Nationality: Indian
Gender: Male
Date of Birth: 11-01-1980
Visa status: Residence visa
Driving license: UAE Driving License
Language
English
Urdu
Arabic
Reference
Available upon request.
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Communicating with customers.
Making outbound calls to potential customers.
Developing new leads, Inside and outside country.
Creating and maintaining customer database.
Understanding customer needs.
Explaining product features and benefits.
Closing sales and achieving targets.
Indoor Sales Executive | 2005 – 2008
Al Taraf Trading Co. LLC (ATTCO) | Dubai
Greet customers.
Help customers find parts in the store.
Check for parts stock at other branches and order requested stock for
customers.
Provide customers with information about items.
Cold calling, Emailing & follow-ups.
Elevate complaints to management.
Keep track of inventory.
Declaration
I hereby certify that the above information is true and correct to the best
of my ability and knowledge.
MOHAMMAD FAIZAN KHAN
------------------------------
Candidate
------------------------------
First Name: Rajesh
E-Mail Address: rajesh0570@gmail.com
Country: Oman
Phone: 96594403
Current Job Designation: Head IT
Job Designation Applying For: same CIO , CTO
Total Years of Experience: 26
Copy your Resume / CV in this box:
------------------------------
First Name: Rajesh
E-Mail Address: rajesh0570@gmail.com
Country: Oman
Phone: 96594403
Current Job Designation: Head IT
Job Designation Applying For: same CIO , CTO
Total Years of Experience: 26
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Jawaad
E-Mail Address: jawadiftikhar097@gmail.com
Country: Pakistan
Phone: 03458772093
Current Job Designation: Teaching
Job Designation Applying For: Teaching
Total Years of Experience: 7
Copy your Resume / CV in this box: I have m.phill degree in Agriculture entomology I have 7 year experience asa agriculture Science teacher
------------------------------
First Name: Jawaad
E-Mail Address: jawadiftikhar097@gmail.com
Country: Pakistan
Phone: 03458772093
Current Job Designation: Teaching
Job Designation Applying For: Teaching
Total Years of Experience: 7
Copy your Resume / CV in this box: I have m.phill degree in Agriculture entomology I have 7 year experience asa agriculture Science teacher
------------------------------
Candidate
------------------------------
First Name: Joel john babu
E-Mail Address: joeljohnbabu@gmail.com
Country: India
Phone: +918861639109
Current Job Designation: Front office team leader
Job Designation Applying For: Front office team leader
Total Years of Experience: 5
Copy your Resume / CV in this box: J O E L J O H N B A B U
FRONT OFFICE TEAM LEADER
Bloom Hotel Group
E D U C A T I O N
Degree in Hospitality Management
International Institute of Hotel
Management (IIHM), Bengaluru | BSc
Catering Science & Hotel
Management, Bharathiar University,
Coimbatore, and Diploma in
Hospitality Management, University of
West London | 2013 – 2016
Vocational Training (1 month) at
Grand Mercure, Bengaluru (3 Star
property)
Industrial Training (6 months) at Hotel
Ibis, Bangalore (4 Star property) &
Hotel Novotel, Bengaluru (5 Star
property)
Pre – University
Jawahar Higher Secondary School,
Neyveli, Tamil Nadu | 2011 – 2013
S K I L L S
•
Expert in Property Management
Systems
•
Microsoft Office skills
•
Operations management skills
•
Customer service skills
•
Organizational and time
management skills
•
Adaptive
•
Excellent communicator
•
Team player
•
Research-oriented
•
Quick decision-making
•
Problem-solving abilities
•
Fast learner
•
Multi-tasking abilities
L A N G U A G E S
•
English - Fluent
•
Hindi – Fluent
•
Tamil – Fluent
•
Malayalam - Native
•
Kannada – Basics
P E R S O N A L D E T A I L S
•
Data of Birth – 14 August 1995
•
Nationality – Indian
•
Gender – Male
P R O F E S S I O N A L E X P E R I E N C E
TEAM LEADER | Bloom Hotel Group
Properties at Indiranagar, HSR Layout, Cunningham Road, and Richmond
Road, Bengaluru | Jul 2023 – Jul 2024
• Managing front office and cross-departmental activities
• Guest Escalation and Guest Satisfaction
• Skilled in proprietary software packages
BUSINESS DEVELOPMENT MANAGER | WEA Designs Pvt Ltd
JP Nagar, Bengaluru | Jul 2022 – Dec 2022
• Managing Design Centre, customer handling, and designer allocation
EXPERIENCE CENTRE MANAGER | Livspace
Experience Centres at HSR Layout and Marathahalli | Nov 2021 – Jun 2022
• Independently managing the Experience Centres
• Customer handling and designer allocation
EXECUTIVE FRONT OFFICE & ROOM DIVISIONAL OFFICER/GUEST DELIGHT
OFFICER | The Urban Hotel Bangalore, FabHotels (2 years and 7 months)
(The Urban Hotel Bangalore, Lotus Park Bangalore, Mayuri Residency
Bangalore) | Feb 2017 – Sep 2018, Apr 2019 – Mar 2020
• Worked in the Front Office Department of all the above 3-star properties
• System: WINHMS
• Managerial work
• Room Auditing
GUEST SERVICE ASSOCIATE (2.5 MONTHS) & RESERVATION EXECUTIVE
(3MONTHS) | The Paul, Bangalore and The Uday Samudra Leisure Beach Hotel
& Spa, Trivandrum
• For 5-star property exposure and experience
• Front Office System: OPERA, FIDELIO
• Reservation System: CRS
+91- 8861639109, 6361967303
joeljohnbabu@gmail.com
Bengaluru, India
Permanent Address - Plavila House, Viswambaran Road, Pappanamcode P.O., Thiruvananthapuram, Kerala - 695018
------------------------------
First Name: Joel john babu
E-Mail Address: joeljohnbabu@gmail.com
Country: India
Phone: +918861639109
Current Job Designation: Front office team leader
Job Designation Applying For: Front office team leader
Total Years of Experience: 5
Copy your Resume / CV in this box: J O E L J O H N B A B U
FRONT OFFICE TEAM LEADER
Bloom Hotel Group
E D U C A T I O N
Degree in Hospitality Management
International Institute of Hotel
Management (IIHM), Bengaluru | BSc
Catering Science & Hotel
Management, Bharathiar University,
Coimbatore, and Diploma in
Hospitality Management, University of
West London | 2013 – 2016
Vocational Training (1 month) at
Grand Mercure, Bengaluru (3 Star
property)
Industrial Training (6 months) at Hotel
Ibis, Bangalore (4 Star property) &
Hotel Novotel, Bengaluru (5 Star
property)
Pre – University
Jawahar Higher Secondary School,
Neyveli, Tamil Nadu | 2011 – 2013
S K I L L S
•
Expert in Property Management
Systems
•
Microsoft Office skills
•
Operations management skills
•
Customer service skills
•
Organizational and time
management skills
•
Adaptive
•
Excellent communicator
•
Team player
•
Research-oriented
•
Quick decision-making
•
Problem-solving abilities
•
Fast learner
•
Multi-tasking abilities
L A N G U A G E S
•
English - Fluent
•
Hindi – Fluent
•
Tamil – Fluent
•
Malayalam - Native
•
Kannada – Basics
P E R S O N A L D E T A I L S
•
Data of Birth – 14 August 1995
•
Nationality – Indian
•
Gender – Male
P R O F E S S I O N A L E X P E R I E N C E
TEAM LEADER | Bloom Hotel Group
Properties at Indiranagar, HSR Layout, Cunningham Road, and Richmond
Road, Bengaluru | Jul 2023 – Jul 2024
• Managing front office and cross-departmental activities
• Guest Escalation and Guest Satisfaction
• Skilled in proprietary software packages
BUSINESS DEVELOPMENT MANAGER | WEA Designs Pvt Ltd
JP Nagar, Bengaluru | Jul 2022 – Dec 2022
• Managing Design Centre, customer handling, and designer allocation
EXPERIENCE CENTRE MANAGER | Livspace
Experience Centres at HSR Layout and Marathahalli | Nov 2021 – Jun 2022
• Independently managing the Experience Centres
• Customer handling and designer allocation
EXECUTIVE FRONT OFFICE & ROOM DIVISIONAL OFFICER/GUEST DELIGHT
OFFICER | The Urban Hotel Bangalore, FabHotels (2 years and 7 months)
(The Urban Hotel Bangalore, Lotus Park Bangalore, Mayuri Residency
Bangalore) | Feb 2017 – Sep 2018, Apr 2019 – Mar 2020
• Worked in the Front Office Department of all the above 3-star properties
• System: WINHMS
• Managerial work
• Room Auditing
GUEST SERVICE ASSOCIATE (2.5 MONTHS) & RESERVATION EXECUTIVE
(3MONTHS) | The Paul, Bangalore and The Uday Samudra Leisure Beach Hotel
& Spa, Trivandrum
• For 5-star property exposure and experience
• Front Office System: OPERA, FIDELIO
• Reservation System: CRS
+91- 8861639109, 6361967303
joeljohnbabu@gmail.com
Bengaluru, India
Permanent Address - Plavila House, Viswambaran Road, Pappanamcode P.O., Thiruvananthapuram, Kerala - 695018
------------------------------
Candidate
------------------------------
First Name: basel
E-Mail Address: BASELUK1@HOTMAIL.CO.UK
Country: United Kingdom
Phone: 00447703819416
Current Job Designation: Business Development Manager
Job Designation Applying For: airlines or airport operation manager
Total Years of Experience: 17
Copy your Resume / CV in this box: BASELUK1@HOTMAIL.CO.UK +44 770 38 19 416 UK
Business Development Manager UK & Ireland, Click Aviation Network, 2014 - Present
Duty Manager, Wataniya Airways, Kuwait, 2008 – 2013
Ground Handling Officer, United Aviation Service, Dubai Airport Free Zone, 2003 – 2008
Shift Duty Officer & Airfield Marshal, Executive Flight Services Dubai Int'l Airport, CAA 2000 – 2003
A seasoned aviation professional with over 16 years of comprehensive experience in airport and airline management, specializing in business development, ground handling, and VIP relations. Proven expertise in leading operations, fostering strategic partnerships, and delivering exceptional customer service. Adept at managing complex situations with a focus on operational excellence, cost efficiency, and adherence to industry regulations. Skilled communicator and leader with strong commercial acumen and a history of exceeding KPIs.
- Business Development and Strategic Partnerships
- Airport Operations Management
- Ground Handling and Passenger Services
- Crisis Management and Problem-Solving
- Regulatory Compliance and Safety Standards
- Budget Management and Cost Optimization
- Client Relationship Management
- Leadership, Training, and Team Supervision
CLICK AVIATION NETWORK
Business Development Manager UK & Ireland, Click Aviation Network (2013 – Present)
• Led the operation of an innovative platform, enhancing service quality and operational efficiency for operators, agents, and fuel suppliers across the UK and Ireland.
• Drive business growth by identifying and securing strategic partnerships, expanding market presence and enhancing business opportunities.
• Develop and implement negotiation strategies that align with company objectives, maximize potential opportunities, and meet partners' needs, significantly boosting profitability and partner satisfaction.
• Coordinate and negotiate contracts, ensuring seamless integration with business operations and adherence to corporate goals.
• Enhance client relationships through personalized account management, which has led to a marked increase in new sales opportunities and client retention.
• Manage budgeting and cost control for travel and operations, effectively reducing expenditures while maintaining high service standards.
• Maintain confidentiality and security of critical company information, safeguarding business interests and enhancing organizational integrity.
WATANIYA AIRWYS - Kuwait
Duty Manager, Wataniya Airways, Kuwait (2009 – 2011)
• Administered comprehensive flight operations, ensuring compliance with all regulatory requirements and maintaining high passport and visa verification standards.
• Managed crises, effectively handled lost baggage incidents and coordinated with international agencies to resolve issues promptly.
• Oversaw crew and passenger processing, ensuring swift clearance through customs and immigration, minimizing delays and enhancing passenger satisfaction.
• Developed and executed ground handling plans, coordinating necessary equipment and staff to ensure timely aircraft turnaround and adherence to flight schedules.
• Prepared and managed flight documentation, including load sheets and NOTAMs, ensuring all flight operations met local and international standards.
UNITED AVIATION SERVICE, DAFZA, DUBAI AIRPORT FREEZONE - UAE
Ground Handling Officer, United Aviation Service, DAFZA, Dubai Airport Free Zone (2004 – 2008)
• Coordinated international trip planning for charter, commercial, and cargo flights, including last-minute service requests, ensuring flawless execution of flight operations.
• Arranged credit-based fuel and handling services for airlines, enhancing operational efficiency and customer satisfaction.
• Managed regulatory compliance for overflight and landing clearances, slot and PPR arrangements, contributing to seamless international operations.
• Facilitated cross-departmental collaboration, ensuring alignment of ground, fuel, and flight operations, which optimized workflow and operational success.
DUBAI CIVIL AVIATION AUTHORITY, DUBAI INTERNATIONAL AIRPORT
Aircraft Duty shift Officer at Executive Flight Service FBO and Airfield Marshall,, Dubai Civil Aviation Authority, Dubai International Airport (2000 – 2004)
• Directed aircraft movements on the ground, operating the 'FOLLOW-ME' vehicle to ensure safe and efficient taxiing and parking of aircraft.
• Maintained high safety and customer service standards, managing traffic at congested apron intersections and during emergency situations.
• Coordinated with Air Traffic Control, enhancing communication and operational planning for aircraft parking and ground movements.
• Handling VIP and flight crew through all protocols and clearing them via customs and immigration
• Ensuring services are provided to VIP, crew and aircraft services supplied e.g. ground transportation, hotel reservations, ordering in-flight catering, arranging aircraft ground service requirements, providing local information
• Maintain handling quality for customer service on the high standard
• Ensuring ATC FPL filed with Dubai Local tower and updated WX, NOTAM handed over to crew
• Maintained high levels of health and safety,
WATANIYA AIRWYS - Kuwait
Duty Manager, Wataniya Airways, Kuwait (2009 – 2011)
• Administered comprehensive flight operations, ensuring compliance with all regulatory requirements and maintaining high passport and visa verification standards.
• Managed crisis situations, effectively handled lost baggage incidents and coordinated with international agencies to resolve issues promptly.
• Oversaw crew and passenger processing, ensuring swift clearance through customs and immigration, minimizing delays and enhancing passenger satisfaction.
• Developed and executed ground handling plans, coordinating necessary equipment and staff to ensure timely aircraft turnaround and adherence to flight schedules.
• Prepared and managed flight documentation, including load sheets and NOTAMs, ensuring all flight operations met local and international standards.
UNITED AVIATION SERVICE, DAFZA, DUBAI AIRPORT FREEZONE - UAE
Ground Handling Officer, United Aviation Service, DAFZA, Dubai Airport Free Zone (2004 – 2008)
• Coordinated international trip planning for charter, commercial, and cargo flights, including last-minute service requests, ensuring flawless execution of flight operations.
• Arranged credit-based fuel and handling services for airlines, enhancing operational efficiency and customer satisfaction.
• Managed regulatory compliance for overflight and landing clearances, slot and PPR arrangements, contributing to seamless international operations.
• Facilitated cross-departmental collaboration, ensuring alignment of ground, fuel, and flight operations, which optimized workflow and operational success.
DUBAI CIVIL AVIATION AUTHORITY, DUBAI INTERNATIONAL AIRPORT
Aircraft Duty shift Officer at Executive Flight Service FBO and Airfield Marshall,, Dubai Civil Aviation Authority, Dubai International Airport (2000 – 2004)
• Directed aircraft movements on the ground, operating the 'FOLLOW-ME' vehicle to ensure safe and efficient taxiing and parking of aircraft.
• Maintained high safety and customer service standards, managing traffic at congested apron intersections and during emergencies.
• Coordinated with Air Traffic Control, enhancing communication and operational planning for aircraft parking and ground movements.
• Handling VIP and flight crew through all protocols and clearing them via customs and immigration
• Ensuring services are provided to VIP, crew and aircraft services supplied e.g. ground transportation, hotel reservations, ordering in-flight catering, arranging aircraft ground service requirements, providing local information
• Maintain handling quality for customer service to a high standard
• Ensuring ATC FPL filed with Dubai Local tower and updated WX, NOTAM handed over to crew
• Maintained high levels of health and safety,
• Flight Dispatcher License EASA (2016 BAA Lithuania)
• BA Hons, Bachelor Of Art Airport and Airline Management – Newcastle College,UK - 2nd of July 2018
• Certificate Of Aircraft Marshalling, CAA, Dubai Int'l Airport - 21st of Sep 2003
------------------------------
First Name: basel
E-Mail Address: BASELUK1@HOTMAIL.CO.UK
Country: United Kingdom
Phone: 00447703819416
Current Job Designation: Business Development Manager
Job Designation Applying For: airlines or airport operation manager
Total Years of Experience: 17
Copy your Resume / CV in this box: BASELUK1@HOTMAIL.CO.UK +44 770 38 19 416 UK
Business Development Manager UK & Ireland, Click Aviation Network, 2014 - Present
Duty Manager, Wataniya Airways, Kuwait, 2008 – 2013
Ground Handling Officer, United Aviation Service, Dubai Airport Free Zone, 2003 – 2008
Shift Duty Officer & Airfield Marshal, Executive Flight Services Dubai Int'l Airport, CAA 2000 – 2003
A seasoned aviation professional with over 16 years of comprehensive experience in airport and airline management, specializing in business development, ground handling, and VIP relations. Proven expertise in leading operations, fostering strategic partnerships, and delivering exceptional customer service. Adept at managing complex situations with a focus on operational excellence, cost efficiency, and adherence to industry regulations. Skilled communicator and leader with strong commercial acumen and a history of exceeding KPIs.
- Business Development and Strategic Partnerships
- Airport Operations Management
- Ground Handling and Passenger Services
- Crisis Management and Problem-Solving
- Regulatory Compliance and Safety Standards
- Budget Management and Cost Optimization
- Client Relationship Management
- Leadership, Training, and Team Supervision
CLICK AVIATION NETWORK
Business Development Manager UK & Ireland, Click Aviation Network (2013 – Present)
• Led the operation of an innovative platform, enhancing service quality and operational efficiency for operators, agents, and fuel suppliers across the UK and Ireland.
• Drive business growth by identifying and securing strategic partnerships, expanding market presence and enhancing business opportunities.
• Develop and implement negotiation strategies that align with company objectives, maximize potential opportunities, and meet partners' needs, significantly boosting profitability and partner satisfaction.
• Coordinate and negotiate contracts, ensuring seamless integration with business operations and adherence to corporate goals.
• Enhance client relationships through personalized account management, which has led to a marked increase in new sales opportunities and client retention.
• Manage budgeting and cost control for travel and operations, effectively reducing expenditures while maintaining high service standards.
• Maintain confidentiality and security of critical company information, safeguarding business interests and enhancing organizational integrity.
WATANIYA AIRWYS - Kuwait
Duty Manager, Wataniya Airways, Kuwait (2009 – 2011)
• Administered comprehensive flight operations, ensuring compliance with all regulatory requirements and maintaining high passport and visa verification standards.
• Managed crises, effectively handled lost baggage incidents and coordinated with international agencies to resolve issues promptly.
• Oversaw crew and passenger processing, ensuring swift clearance through customs and immigration, minimizing delays and enhancing passenger satisfaction.
• Developed and executed ground handling plans, coordinating necessary equipment and staff to ensure timely aircraft turnaround and adherence to flight schedules.
• Prepared and managed flight documentation, including load sheets and NOTAMs, ensuring all flight operations met local and international standards.
UNITED AVIATION SERVICE, DAFZA, DUBAI AIRPORT FREEZONE - UAE
Ground Handling Officer, United Aviation Service, DAFZA, Dubai Airport Free Zone (2004 – 2008)
• Coordinated international trip planning for charter, commercial, and cargo flights, including last-minute service requests, ensuring flawless execution of flight operations.
• Arranged credit-based fuel and handling services for airlines, enhancing operational efficiency and customer satisfaction.
• Managed regulatory compliance for overflight and landing clearances, slot and PPR arrangements, contributing to seamless international operations.
• Facilitated cross-departmental collaboration, ensuring alignment of ground, fuel, and flight operations, which optimized workflow and operational success.
DUBAI CIVIL AVIATION AUTHORITY, DUBAI INTERNATIONAL AIRPORT
Aircraft Duty shift Officer at Executive Flight Service FBO and Airfield Marshall,, Dubai Civil Aviation Authority, Dubai International Airport (2000 – 2004)
• Directed aircraft movements on the ground, operating the 'FOLLOW-ME' vehicle to ensure safe and efficient taxiing and parking of aircraft.
• Maintained high safety and customer service standards, managing traffic at congested apron intersections and during emergency situations.
• Coordinated with Air Traffic Control, enhancing communication and operational planning for aircraft parking and ground movements.
• Handling VIP and flight crew through all protocols and clearing them via customs and immigration
• Ensuring services are provided to VIP, crew and aircraft services supplied e.g. ground transportation, hotel reservations, ordering in-flight catering, arranging aircraft ground service requirements, providing local information
• Maintain handling quality for customer service on the high standard
• Ensuring ATC FPL filed with Dubai Local tower and updated WX, NOTAM handed over to crew
• Maintained high levels of health and safety,
WATANIYA AIRWYS - Kuwait
Duty Manager, Wataniya Airways, Kuwait (2009 – 2011)
• Administered comprehensive flight operations, ensuring compliance with all regulatory requirements and maintaining high passport and visa verification standards.
• Managed crisis situations, effectively handled lost baggage incidents and coordinated with international agencies to resolve issues promptly.
• Oversaw crew and passenger processing, ensuring swift clearance through customs and immigration, minimizing delays and enhancing passenger satisfaction.
• Developed and executed ground handling plans, coordinating necessary equipment and staff to ensure timely aircraft turnaround and adherence to flight schedules.
• Prepared and managed flight documentation, including load sheets and NOTAMs, ensuring all flight operations met local and international standards.
UNITED AVIATION SERVICE, DAFZA, DUBAI AIRPORT FREEZONE - UAE
Ground Handling Officer, United Aviation Service, DAFZA, Dubai Airport Free Zone (2004 – 2008)
• Coordinated international trip planning for charter, commercial, and cargo flights, including last-minute service requests, ensuring flawless execution of flight operations.
• Arranged credit-based fuel and handling services for airlines, enhancing operational efficiency and customer satisfaction.
• Managed regulatory compliance for overflight and landing clearances, slot and PPR arrangements, contributing to seamless international operations.
• Facilitated cross-departmental collaboration, ensuring alignment of ground, fuel, and flight operations, which optimized workflow and operational success.
DUBAI CIVIL AVIATION AUTHORITY, DUBAI INTERNATIONAL AIRPORT
Aircraft Duty shift Officer at Executive Flight Service FBO and Airfield Marshall,, Dubai Civil Aviation Authority, Dubai International Airport (2000 – 2004)
• Directed aircraft movements on the ground, operating the 'FOLLOW-ME' vehicle to ensure safe and efficient taxiing and parking of aircraft.
• Maintained high safety and customer service standards, managing traffic at congested apron intersections and during emergencies.
• Coordinated with Air Traffic Control, enhancing communication and operational planning for aircraft parking and ground movements.
• Handling VIP and flight crew through all protocols and clearing them via customs and immigration
• Ensuring services are provided to VIP, crew and aircraft services supplied e.g. ground transportation, hotel reservations, ordering in-flight catering, arranging aircraft ground service requirements, providing local information
• Maintain handling quality for customer service to a high standard
• Ensuring ATC FPL filed with Dubai Local tower and updated WX, NOTAM handed over to crew
• Maintained high levels of health and safety,
• Flight Dispatcher License EASA (2016 BAA Lithuania)
• BA Hons, Bachelor Of Art Airport and Airline Management – Newcastle College,UK - 2nd of July 2018
• Certificate Of Aircraft Marshalling, CAA, Dubai Int'l Airport - 21st of Sep 2003
------------------------------
Candidate
------------------------------
First Name: Mohammed Asif
E-Mail Address: masif123615@gmail.com
Country: United Arab Emirates
Phone: 971527510201
Current Job Designation: Safety supervisor and quality incharge
Job Designation Applying For: Safety supervisor
Total Years of Experience: 3 years
Copy your Resume / CV in this box: https://sg.docworkspace.com/d/sILCc7KX2AeKHr7wG
------------------------------
First Name: Mohammed Asif
E-Mail Address: masif123615@gmail.com
Country: United Arab Emirates
Phone: 971527510201
Current Job Designation: Safety supervisor and quality incharge
Job Designation Applying For: Safety supervisor
Total Years of Experience: 3 years
Copy your Resume / CV in this box: https://sg.docworkspace.com/d/sILCc7KX2AeKHr7wG
------------------------------
Candidate
------------------------------
First Name: Beatrice Obagunlu
E-Mail Address: beatriceobagunlu@gmail.com
Country: Nigeria
Phone: +2348189215428
Current Job Designation: Business Manager
Job Designation Applying For: Business Manager or Loan Manager
Total Years of Experience: 12 years
Copy your Resume / CV in this box: OBAGUNLU BEATRICE OLUFUNKE
12/15,OLUFUNSHO ADEYEYE STREET, IJU-ISHAGA, LAGOS.
TEL: +2348189215428 Email: beatriceobagunlu@gmail.com
LinkedIn: https://www.linkedln.com/beatrice-obagunlu
PROFILE
GENDER: Female
DATE OF BIRTH: 11-08-1978
NATIONALITY: Nigerian
MARITAL STATUS: Single
STATE OF ORIGIN: Ondo
OBJECTIVE
My objective is to conceptualize the set goals and mission of any organization in which I find
myself, my personal vision is to make an identifiable contribution(s) towards the growth and
realization of the goals of that organization / environment.
QUALIFICATION
MSC.Data Science Management 2024
B.Tech agricultural Economic & Extension
(Second class lower, 2:2)
Certificate in desktop publishing
G.C.E(O' Level)
2004
2003
1995 & 2002
INSTITUTIONS
Valencia International University, Spain
Rome Business School
2023 - 2024
2023 - 2024
Ladoke Akintola University Of Technology, Ogbomoso, Oyo State 1999 - 2004
Living Stone Computer Training Centre, Ogba Ijaiye, Lagos 2003 (2months)
Keke High School, Agege, Lagos 1991 - 1996
PERSONAL QUALITIES
Good communication skills
Good analytical and numeric skills
Good organizational skills
Good negotiating skills and business
skills
Good inter-personal skills
A team player.
LGA: Akoko North West
RELIGION: Christian
------------------------------
First Name: Beatrice Obagunlu
E-Mail Address: beatriceobagunlu@gmail.com
Country: Nigeria
Phone: +2348189215428
Current Job Designation: Business Manager
Job Designation Applying For: Business Manager or Loan Manager
Total Years of Experience: 12 years
Copy your Resume / CV in this box: OBAGUNLU BEATRICE OLUFUNKE
12/15,OLUFUNSHO ADEYEYE STREET, IJU-ISHAGA, LAGOS.
TEL: +2348189215428 Email: beatriceobagunlu@gmail.com
LinkedIn: https://www.linkedln.com/beatrice-obagunlu
PROFILE
GENDER: Female
DATE OF BIRTH: 11-08-1978
NATIONALITY: Nigerian
MARITAL STATUS: Single
STATE OF ORIGIN: Ondo
OBJECTIVE
My objective is to conceptualize the set goals and mission of any organization in which I find
myself, my personal vision is to make an identifiable contribution(s) towards the growth and
realization of the goals of that organization / environment.
QUALIFICATION
MSC.Data Science Management 2024
B.Tech agricultural Economic & Extension
(Second class lower, 2:2)
Certificate in desktop publishing
G.C.E(O' Level)
2004
2003
1995 & 2002
INSTITUTIONS
Valencia International University, Spain
Rome Business School
2023 - 2024
2023 - 2024
Ladoke Akintola University Of Technology, Ogbomoso, Oyo State 1999 - 2004
Living Stone Computer Training Centre, Ogba Ijaiye, Lagos 2003 (2months)
Keke High School, Agege, Lagos 1991 - 1996
PERSONAL QUALITIES
Good communication skills
Good analytical and numeric skills
Good organizational skills
Good negotiating skills and business
skills
Good inter-personal skills
A team player.
LGA: Akoko North West
RELIGION: Christian
------------------------------
Candidate
------------------------------
First Name: Ganesh Varma
E-Mail Address: gvarma14@yahoo.com
Country: India
Phone: 8962640585
Current Job Designation: Senior Officer
Job Designation Applying For: NA
Total Years of Experience: 8
Copy your Resume / CV in this box:
------------------------------
First Name: Ganesh Varma
E-Mail Address: gvarma14@yahoo.com
Country: India
Phone: 8962640585
Current Job Designation: Senior Officer
Job Designation Applying For: NA
Total Years of Experience: 8
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: HAROON KHAN
E-Mail Address: arunjohn217@gmial.com
Country: Pakistan
Phone: 0569066407
Current Job Designation: logistic officer
Job Designation Applying For: logistic
Total Years of Experience: 3 years
Copy your Resume / CV in this box: HAROON KHAN MOSAM KHAN
ABU DHABI, MUSSAFAH INDUSTRIAL, M 17
MOB: 056-9066-407
haroonwazir65@gmail.com
ACTIVITIES
History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating, equipment, updating computer systems and coordinating paperwork. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and eager to secure entry-level [ADMIN] position. Ready to help team achieve company goals. Detail-oriented Transportation Coordinator with over [2] years of experience scheduling and managing fleet of up to [500] vehicles for diverse organizations. Practiced in leading teams of drivers in timely and quality shipment of products for diverse customers.
EXPERIENCE
• SENIOR HR MANAGER WITH 2+ YEARS EXPERIENCE IN STAFF IMPROVEMENT, CUSTOMER SERVICE AND SUPERVISION OF STAFFING ISSUES
• EXCEPTIONAL HUMAN RESOURCES SPECIALIST SEASONED IN VIRTUAL STAFF MANAGEMENT, CONTINUOUS IMPROVEMENT, AND RECRUITMENT SINCE 7+ YEARS
• BI-LINGUAL HR GRADUATE WITH A DEDICATED COLUMN IN NATIONAL DAILIES AND EMPHATIC ONLINE PRESENCE
• DETAIL-ORIENTED HEALTHCARE HR SPECIALIST WITH 2+ YEARS OF OFFSHORE HOSPITAL EXPERIENCE AS AN HR ASSISTANT
• ENTHUSIASTIC AND CONFIDENT HR EXECUTIVE WITH DUAL-DEGREES AND HONORARY NATIONAL MENTION IN COMMUNITY SERVICE
• MOTIVATED HUMAN RESOURCES CONSULTANT WITH 9+ YEARS OF ORGANIZING, OPERATING AND MANAGING INTERNATIONAL FAST FOOD CHAINS
• DEADLINE-DRIVEN HR SPECIALIST WITH 7+ EXPERTISE IN MODERN TEAM MANAGEMENT TRAINING, HR POLICIES AND MARKET REACH
• DEDICATED HUMAN RESOURCE COORDINATOR ADEPT IN 401 (K) ADMINISTRATION, STAFFING ISSUES AND FMLA
• CONFIDENT HUMAN RESOURCE MANAGER WITH 2+ YEARS OF PRACTICAL WISDOM IN REGULATORY COMPLIANCES, HIRING, RETENTION AND SUPERLATIVE EMPLOYEE RELATIONS
• TALENTED HR TRAINING MANAGER WITH 4+ YEARS EXPERIENCE IN HIRING, TRAINING AND IMPROVING THE EMPLOYEE OUTPUT FOR SUPERMARKETS AND GLOBAL FRANCHISES
TRANSPORTATION COORDINATOR & LOGISTICS OFFICER CURENLY
JABL ALSAHRA TRANSPORT, COMPANY
• Maintain and respond to complaints or feedback from clients and drivers, directing them to suitable parties if necessary
• Review driver time sheets for payroll and create driver pays lips
• Document driver concerns and driver policy violations, referring to a senior employee if necessary
• Arrange efficient delivery routes and dispatch drivers
• Make sure all vehicles comply with ADNOC requirements
• Vehicles documents, mulkia renewal, insurance, fines payment, Assateel, Darb, Salik and other vehicles related activities
• All LOA and CICPA procedures application typing in Arabic then submit in CICPA office (PRO Work)
• He is an expert in managing documents within tight deadlines and has a proven track record of ensuring accuracy and compliance. He is proficient in a variety of software programs and is highly knowledgeable of document control processes and procedures.
EDUCATION
HIVISSION COLLEG-BANNU PAKISTAN
BACHELOR OF ARTS INFORMATION SYSTEM SECTION
MAY 2021
DIT, CIT, MS OFFICE, AUTO CAD
SKILLS
• Vehicle Maintenance
• Safety Procedures
• Transportation Planning
• Transportation Scheduling
Problem-Solving • Report Generation
• Performance monitoring
• Fleet Management
• Documentation skills
LANGUAGES
ARABIC
ENGLISH
Hindi
Pashto
------------------------------
First Name: HAROON KHAN
E-Mail Address: arunjohn217@gmial.com
Country: Pakistan
Phone: 0569066407
Current Job Designation: logistic officer
Job Designation Applying For: logistic
Total Years of Experience: 3 years
Copy your Resume / CV in this box: HAROON KHAN MOSAM KHAN
ABU DHABI, MUSSAFAH INDUSTRIAL, M 17
MOB: 056-9066-407
haroonwazir65@gmail.com
ACTIVITIES
History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating, equipment, updating computer systems and coordinating paperwork. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and eager to secure entry-level [ADMIN] position. Ready to help team achieve company goals. Detail-oriented Transportation Coordinator with over [2] years of experience scheduling and managing fleet of up to [500] vehicles for diverse organizations. Practiced in leading teams of drivers in timely and quality shipment of products for diverse customers.
EXPERIENCE
• SENIOR HR MANAGER WITH 2+ YEARS EXPERIENCE IN STAFF IMPROVEMENT, CUSTOMER SERVICE AND SUPERVISION OF STAFFING ISSUES
• EXCEPTIONAL HUMAN RESOURCES SPECIALIST SEASONED IN VIRTUAL STAFF MANAGEMENT, CONTINUOUS IMPROVEMENT, AND RECRUITMENT SINCE 7+ YEARS
• BI-LINGUAL HR GRADUATE WITH A DEDICATED COLUMN IN NATIONAL DAILIES AND EMPHATIC ONLINE PRESENCE
• DETAIL-ORIENTED HEALTHCARE HR SPECIALIST WITH 2+ YEARS OF OFFSHORE HOSPITAL EXPERIENCE AS AN HR ASSISTANT
• ENTHUSIASTIC AND CONFIDENT HR EXECUTIVE WITH DUAL-DEGREES AND HONORARY NATIONAL MENTION IN COMMUNITY SERVICE
• MOTIVATED HUMAN RESOURCES CONSULTANT WITH 9+ YEARS OF ORGANIZING, OPERATING AND MANAGING INTERNATIONAL FAST FOOD CHAINS
• DEADLINE-DRIVEN HR SPECIALIST WITH 7+ EXPERTISE IN MODERN TEAM MANAGEMENT TRAINING, HR POLICIES AND MARKET REACH
• DEDICATED HUMAN RESOURCE COORDINATOR ADEPT IN 401 (K) ADMINISTRATION, STAFFING ISSUES AND FMLA
• CONFIDENT HUMAN RESOURCE MANAGER WITH 2+ YEARS OF PRACTICAL WISDOM IN REGULATORY COMPLIANCES, HIRING, RETENTION AND SUPERLATIVE EMPLOYEE RELATIONS
• TALENTED HR TRAINING MANAGER WITH 4+ YEARS EXPERIENCE IN HIRING, TRAINING AND IMPROVING THE EMPLOYEE OUTPUT FOR SUPERMARKETS AND GLOBAL FRANCHISES
TRANSPORTATION COORDINATOR & LOGISTICS OFFICER CURENLY
JABL ALSAHRA TRANSPORT, COMPANY
• Maintain and respond to complaints or feedback from clients and drivers, directing them to suitable parties if necessary
• Review driver time sheets for payroll and create driver pays lips
• Document driver concerns and driver policy violations, referring to a senior employee if necessary
• Arrange efficient delivery routes and dispatch drivers
• Make sure all vehicles comply with ADNOC requirements
• Vehicles documents, mulkia renewal, insurance, fines payment, Assateel, Darb, Salik and other vehicles related activities
• All LOA and CICPA procedures application typing in Arabic then submit in CICPA office (PRO Work)
• He is an expert in managing documents within tight deadlines and has a proven track record of ensuring accuracy and compliance. He is proficient in a variety of software programs and is highly knowledgeable of document control processes and procedures.
EDUCATION
HIVISSION COLLEG-BANNU PAKISTAN
BACHELOR OF ARTS INFORMATION SYSTEM SECTION
MAY 2021
DIT, CIT, MS OFFICE, AUTO CAD
SKILLS
• Vehicle Maintenance
• Safety Procedures
• Transportation Planning
• Transportation Scheduling
Problem-Solving • Report Generation
• Performance monitoring
• Fleet Management
• Documentation skills
LANGUAGES
ARABIC
ENGLISH
Hindi
Pashto
------------------------------
Candidate
------------------------------
First Name: Sagar pendem
E-Mail Address: pendem.sagar@gmail.com
Country: India
Phone: +919553475573
Current Job Designation: Waiter
Job Designation Applying For: Waiter
Total Years of Experience: 3
Copy your Resume / CV in this box: SAGAR PENDEM
pendem.sagar@gmail.com
Dear Hiring manager sir
As an experienced Restaurant Waiter, the posting for Restaurant Waiter with our company piqued my interest. When reviewing the job requirements and your website, I was excited to see that my qualifications and personal traits align with your needs and mission.
I bring a set of talents that I believe will be valuable to our company. In my Restaurant Waiter role, I honed my abilities in food safety compliance and fine dining, providing a solid foundation for the Restaurant Waiter position. My leadership strength, people-centric nature and eagerness to please have afforded me excellent customer service skills.
I am excited to contribute my strengths and proficiency in communication toward your team efforts. As an extroverted and personable communicator with a proven track record in high-volume service management, my focus on building strong professional relationships has been a valuable asset throughout my career.
I have been out of the field for a time due to some unexpected medical issues. Everything has been taken care of and I am ready to get back into the workforce. I would be open to elaborate more if you have further questions!
Please review my resume for a complete collection of my work history and accomplishments. I would like to schedule an interview at your earliest
convenience and will contact you next week to check on your availability. I look forward to discussing how my personality and work history fit the Restaurant Waiter role.
Thank you for your time and consideration.
Sincerely,
Sagar Pendem
------------------------------
First Name: Sagar pendem
E-Mail Address: pendem.sagar@gmail.com
Country: India
Phone: +919553475573
Current Job Designation: Waiter
Job Designation Applying For: Waiter
Total Years of Experience: 3
Copy your Resume / CV in this box: SAGAR PENDEM
pendem.sagar@gmail.com
Dear Hiring manager sir
As an experienced Restaurant Waiter, the posting for Restaurant Waiter with our company piqued my interest. When reviewing the job requirements and your website, I was excited to see that my qualifications and personal traits align with your needs and mission.
I bring a set of talents that I believe will be valuable to our company. In my Restaurant Waiter role, I honed my abilities in food safety compliance and fine dining, providing a solid foundation for the Restaurant Waiter position. My leadership strength, people-centric nature and eagerness to please have afforded me excellent customer service skills.
I am excited to contribute my strengths and proficiency in communication toward your team efforts. As an extroverted and personable communicator with a proven track record in high-volume service management, my focus on building strong professional relationships has been a valuable asset throughout my career.
I have been out of the field for a time due to some unexpected medical issues. Everything has been taken care of and I am ready to get back into the workforce. I would be open to elaborate more if you have further questions!
Please review my resume for a complete collection of my work history and accomplishments. I would like to schedule an interview at your earliest
convenience and will contact you next week to check on your availability. I look forward to discussing how my personality and work history fit the Restaurant Waiter role.
Thank you for your time and consideration.
Sincerely,
Sagar Pendem
------------------------------
Candidate
------------------------------
First Name: Rinosh K Daniel
E-Mail Address: Annamma.kunjachan78@gmail.com
Country: India
Phone: 919315476770
Current Job Designation: Critical incident manager
Job Designation Applying For: Senior Analyst
Total Years of Experience: 9.5 years
Copy your Resume / CV in this box: RINOSH K DANIEL
PROFESSIONAL SUMMARY
Adaptable with extensive experience providing first-class results.
Meets job demands and deadlines through diligent work-ethic and
dedication to quality.
EXPERIENCE
SENIOR SPECIALIST TECH SUPPORT (Critical incident Manager, ITSM),
09/2022- Current
HCL TECHNOLOGIES- Delhi , Noida
Adjusted operating parameters of electronic devices
to achieve specific functionality or behavior.
Adhere to the Responsibilities detailed in the
Incident Process
Communicate appropriate updates to users
contacting the Service Desk.
Establish a front end message to control call volume
Answer user questions
Receive report of Incident from Application/Service
Owner, Crisis Manager or Users.
One of three roles with the authority to publish a
notification relating to a Major Incident.
Initiates Crisis Protocol for any Incident where the
Priority is 1-Critical, and the impact involves a Critical
Business Application or Core Infrastructure Service.
Contacts the Crisis Manager, via Webex / Teams On
Call Calendar, with the verbiage "Major Incident in progress
please join the Bridge".
FRONT OFFICE SUPERVISOR/DISPATCH TEAM , 03/2021 - 08/2022
HCL HEALTHCARE - Delhi , Noida
• Aided department productivity through teamwork, improving
shipping speed and accuracy.
2ND LINE TECHNICAL SUPPORT ENGINEER, 11/2019 - 11/2020
TELUS INTERNATIONAL NOIDA - Delhi , Noida
.Built excellent client relationships by securing best deals and life
changing contracts for them.
• Maintained long-term professional relationships with network of
contacts to increase opportunities for clients.
SENIOR CUSTOMER SERVICE AGENT, 05/2018 - 09/2019
PRIME MOVERS (REVW RENTAL CARS ) - Delhi , Gurgaon
. Employed knowledge of latest company policies, escalating critical
issues and monitoring queries in line with best practices.
• Assisted customers with important purchasing choices, identifying
needs and employing product expertise to make appropriate
suggestions.
•Established warm and friendly rapport whilst interacting with
customers by phone, email and on live chat.
CONTACT
Address: Delhi, 66F Pocket A3 mayur
vihar phase iii 110096
Phone: +919315476770
Email: rinoshkdaniel@gmail.com
CORE QUALIFICATIONS
. COMPLETED 3 MICROSOFT
CERTIFICATIONS IN java, NET, HTML5
.cOMPLETED PERSONALITY
DEVELOPMENT COURSE
• OPERATION SYSTEMS MS
WINDOWS/98/2000/2003/2007
. WORKING WITH MS-WORD,MS
EXCEL,MS-ACCESS
. PROBLEM SOLVING
• MULTILINGUAL
• COMMUNICATION SKILLS
•FUNCTIONAL TESTING
.COMPLIANCE TESTING
•MARKET AND CLIENT ANALYSIS
. SALESFORCE CRM
. SALES NEGOTIATIONS
CUSTOMER SERVICE EXCUTIVE (AT & T PROCESS), 06/2014 - 03/2017
BEVERLY TECH PVT LTD - Delhi , Gurgaon
Took ownership of enquiries, effectively handling any customer
issues to ensure suitable resolutions for customers.
•Ensured positive customer experience was maintained by monitoring
through introduction and customer care calls.
• Addressed complex customer complaints transferred by the team,
skilfully solving in an efficient and effective manner to maintain
customer satisfaction.
• Maintained excellent customer satisfaction by assisting and helping
them with any questions, stock queries and complaints.
EDUCATION
SECONDARY EDUCATION, +2, 2010
KERALA SCHOOL - DELHI
Bachelor of Science, COMPUTER SCIENCE
APTECH MSU UNIVERSITY - Chennai, TN
LANGUAGES
Malayalam:
Upper intermediate
English:
Proficient
B2 Hindi:
Proficient
C2
C2
PERSONAL DETAILS
DATE OF BIRTH- 31-5-1990
FATHERS NAME - Kujanchan.D
MARITAL STATUS - MARRIED
------------------------------
First Name: Rinosh K Daniel
E-Mail Address: Annamma.kunjachan78@gmail.com
Country: India
Phone: 919315476770
Current Job Designation: Critical incident manager
Job Designation Applying For: Senior Analyst
Total Years of Experience: 9.5 years
Copy your Resume / CV in this box: RINOSH K DANIEL
PROFESSIONAL SUMMARY
Adaptable with extensive experience providing first-class results.
Meets job demands and deadlines through diligent work-ethic and
dedication to quality.
EXPERIENCE
SENIOR SPECIALIST TECH SUPPORT (Critical incident Manager, ITSM),
09/2022- Current
HCL TECHNOLOGIES- Delhi , Noida
Adjusted operating parameters of electronic devices
to achieve specific functionality or behavior.
Adhere to the Responsibilities detailed in the
Incident Process
Communicate appropriate updates to users
contacting the Service Desk.
Establish a front end message to control call volume
Answer user questions
Receive report of Incident from Application/Service
Owner, Crisis Manager or Users.
One of three roles with the authority to publish a
notification relating to a Major Incident.
Initiates Crisis Protocol for any Incident where the
Priority is 1-Critical, and the impact involves a Critical
Business Application or Core Infrastructure Service.
Contacts the Crisis Manager, via Webex / Teams On
Call Calendar, with the verbiage "Major Incident in progress
please join the Bridge".
FRONT OFFICE SUPERVISOR/DISPATCH TEAM , 03/2021 - 08/2022
HCL HEALTHCARE - Delhi , Noida
• Aided department productivity through teamwork, improving
shipping speed and accuracy.
2ND LINE TECHNICAL SUPPORT ENGINEER, 11/2019 - 11/2020
TELUS INTERNATIONAL NOIDA - Delhi , Noida
.Built excellent client relationships by securing best deals and life
changing contracts for them.
• Maintained long-term professional relationships with network of
contacts to increase opportunities for clients.
SENIOR CUSTOMER SERVICE AGENT, 05/2018 - 09/2019
PRIME MOVERS (REVW RENTAL CARS ) - Delhi , Gurgaon
. Employed knowledge of latest company policies, escalating critical
issues and monitoring queries in line with best practices.
• Assisted customers with important purchasing choices, identifying
needs and employing product expertise to make appropriate
suggestions.
•Established warm and friendly rapport whilst interacting with
customers by phone, email and on live chat.
CONTACT
Address: Delhi, 66F Pocket A3 mayur
vihar phase iii 110096
Phone: +919315476770
Email: rinoshkdaniel@gmail.com
CORE QUALIFICATIONS
. COMPLETED 3 MICROSOFT
CERTIFICATIONS IN java, NET, HTML5
.cOMPLETED PERSONALITY
DEVELOPMENT COURSE
• OPERATION SYSTEMS MS
WINDOWS/98/2000/2003/2007
. WORKING WITH MS-WORD,MS
EXCEL,MS-ACCESS
. PROBLEM SOLVING
• MULTILINGUAL
• COMMUNICATION SKILLS
•FUNCTIONAL TESTING
.COMPLIANCE TESTING
•MARKET AND CLIENT ANALYSIS
. SALESFORCE CRM
. SALES NEGOTIATIONS
CUSTOMER SERVICE EXCUTIVE (AT & T PROCESS), 06/2014 - 03/2017
BEVERLY TECH PVT LTD - Delhi , Gurgaon
Took ownership of enquiries, effectively handling any customer
issues to ensure suitable resolutions for customers.
•Ensured positive customer experience was maintained by monitoring
through introduction and customer care calls.
• Addressed complex customer complaints transferred by the team,
skilfully solving in an efficient and effective manner to maintain
customer satisfaction.
• Maintained excellent customer satisfaction by assisting and helping
them with any questions, stock queries and complaints.
EDUCATION
SECONDARY EDUCATION, +2, 2010
KERALA SCHOOL - DELHI
Bachelor of Science, COMPUTER SCIENCE
APTECH MSU UNIVERSITY - Chennai, TN
LANGUAGES
Malayalam:
Upper intermediate
English:
Proficient
B2 Hindi:
Proficient
C2
C2
PERSONAL DETAILS
DATE OF BIRTH- 31-5-1990
FATHERS NAME - Kujanchan.D
MARITAL STATUS - MARRIED
------------------------------
Candidate
------------------------------
First Name: Renu
E-Mail Address: renurnair169@gmail.com
Country: United Arab Emirates
Phone: 543797904
Current Job Designation: English Teacher
Job Designation Applying For: English Teacher
Total Years of Experience: 4
Copy your Resume / CV in this box: RENU R
ENGLISH TEACHER
CONTACT
WhatsApp:971567531981
Ph:8129630797
renurnair169@gmail.com
SKILLS
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
UNIVERSITY OF KERALA
M. Phil. In English Language
and Literature
A Grade
2015-2016
2014
UNIVERSITY OF KERALA
Bachelor of Education
CGPA- 8. 7
English ( Fluent)
Malayalam( Fluent)
LANGUAGES
WORK EXPERIENCE
REFERENCE
PROFILE
Seeking possibilities to explore my language skills and teaching skills for the
personal as well as professional growth. I believe hardwork and sincerity would
bring you laurels of success.
+971504506895
Sdnelliyat@gmail.com
Soorya Dayal
Phone:
Email :
Health & Fitness Specialist
Winny Basheer
Phone: 00971526533026
Email :winny.basheer@gmail.com
SEN Teacher, Taleem Sharjah
2021- PRESENT
SDV College
Assistant Professor
2016- 2017
Higher Secondary School
Teacher- English
Develop creative lesson plans to ensure the full participation of the
students
Lead, mentor, and manage my students, fostering a collaborative and
results-driven work environment.
Organise various programmes for the improved working of the
Department.
Create and manage different peer groups to make the learning a
collaborative one.
Oversee market research to identify e
------------------------------
First Name: Renu
E-Mail Address: renurnair169@gmail.com
Country: United Arab Emirates
Phone: 543797904
Current Job Designation: English Teacher
Job Designation Applying For: English Teacher
Total Years of Experience: 4
Copy your Resume / CV in this box: RENU R
ENGLISH TEACHER
CONTACT
WhatsApp:971567531981
Ph:8129630797
renurnair169@gmail.com
SKILLS
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
UNIVERSITY OF KERALA
M. Phil. In English Language
and Literature
A Grade
2015-2016
2014
UNIVERSITY OF KERALA
Bachelor of Education
CGPA- 8. 7
English ( Fluent)
Malayalam( Fluent)
LANGUAGES
WORK EXPERIENCE
REFERENCE
PROFILE
Seeking possibilities to explore my language skills and teaching skills for the
personal as well as professional growth. I believe hardwork and sincerity would
bring you laurels of success.
+971504506895
Sdnelliyat@gmail.com
Soorya Dayal
Phone:
Email :
Health & Fitness Specialist
Winny Basheer
Phone: 00971526533026
Email :winny.basheer@gmail.com
SEN Teacher, Taleem Sharjah
2021- PRESENT
SDV College
Assistant Professor
2016- 2017
Higher Secondary School
Teacher- English
Develop creative lesson plans to ensure the full participation of the
students
Lead, mentor, and manage my students, fostering a collaborative and
results-driven work environment.
Organise various programmes for the improved working of the
Department.
Create and manage different peer groups to make the learning a
collaborative one.
Oversee market research to identify e
------------------------------
Candidate
------------------------------
First Name: Sara Feiz
E-Mail Address: feiz.sara@gmail.com
Country: United Arab Emirates
Phone: 0527782187
Current Job Designation: Marketing
Job Designation Applying For: Marketing, Administration, Sales
Total Years of Experience: 5
Copy your Resume / CV in this box:
------------------------------
First Name: Sara Feiz
E-Mail Address: feiz.sara@gmail.com
Country: United Arab Emirates
Phone: 0527782187
Current Job Designation: Marketing
Job Designation Applying For: Marketing, Administration, Sales
Total Years of Experience: 5
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: CHAMKAUR SINGH
E-Mail Address: chamkaurdhanar1990@gmail.com
Country: India
Phone: +91 88728 35323
Current Job Designation: MASON
Job Designation Applying For: MASON
Total Years of Experience: 10
Copy your Resume / CV in this box: hamkaur Singh
Mason
Phone Number 088728 35323
Email chamkaurdhanar1990@gmail.com
Address S/O Balwinder Singh , Dhaner ,
Barnala, Punjab 148100
Date of Birth 10/08/1990
Driving License LMV
Nationality Indian
SKILLS
EXPERIENCE
Mason
CEIGALL INFRA PROJECTS PRIVATE LIMITED, LUDHIANA, PUNJAB Sep 2019 - Present
Mason
Dubai company green line interiors jafza, Dubai, JAFZA South Zone - Dubai Jun 2015 - Jul 2019
Skilled mason with extensive experience in bricklaying, stone setting, and concrete finishing, ensuring precision and
quality in all projects. Strong work ethic and methodical approach to tasks, prioritizing order and accuracy to complete
work quickly with minimal errors. Proficient in reading blueprints and specifications, mixing mortar, and operating
masonry tools and equipment to support efficient site operations.
Diligent masonry worker with practical approach to constructing and repairing structures. Meticulous in laying bricks,
stones, and concrete blocks, ensuring precise alignment and durability in every project.
• Foundation work • Bricklaying skills
• Wall construction • Blockwork installation
• Construction safety • Regulatory compliance
• Leveling techniques • Quality control analysis
• Inventory control • Team oversight
• Stone cutting • Decorative masonry
• Repair skills • Tile setting
• Brick laying • Trowel handling
• Team collaboration
• Adapted quickly to changing circumstances while working in fast-paced environments.
• Lifted and carried bricks, concrete blocks and stones using safe techniques.
• Collaborated effectively with other tradespeople on large-scale jobsites.
• Adapted quickly to changing circumstances while working in fast-paced environments.
• Lifted and carried bricks, concrete blocks, and stones using safe techniques.
Mason
JTC ALJAMBER QATAR, Lusail, Al Muthaf St, Doha Mar 2013 - Apr 2014
EDUCATION
8TH CLASS in Health Science
GOVT. HIGH. SCHOOL DHANER, BARNALA Apr 2013
LANGUAGES
• Built fireplaces, chimneys, retaining walls, and outdoor ovens.
• Prepared surfaces for brick laying by cleaning them or applying waterproofing materials.
• Prioritized work tasks and remained flexible to workload changes.
• I have kept up with industry trends by attending relevant training sessions and workshops.
I cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other
work areas to meet health standards.
•
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Wiped down windows and mirrors with glass cleaner.
• Sanitized bathroom fixtures and restocked amenities according to established protocols.
English
Intermediate
HINDI
Advanced
Punjabi
Fluent
------------------------------
First Name: CHAMKAUR SINGH
E-Mail Address: chamkaurdhanar1990@gmail.com
Country: India
Phone: +91 88728 35323
Current Job Designation: MASON
Job Designation Applying For: MASON
Total Years of Experience: 10
Copy your Resume / CV in this box: hamkaur Singh
Mason
Phone Number 088728 35323
Email chamkaurdhanar1990@gmail.com
Address S/O Balwinder Singh , Dhaner ,
Barnala, Punjab 148100
Date of Birth 10/08/1990
Driving License LMV
Nationality Indian
SKILLS
EXPERIENCE
Mason
CEIGALL INFRA PROJECTS PRIVATE LIMITED, LUDHIANA, PUNJAB Sep 2019 - Present
Mason
Dubai company green line interiors jafza, Dubai, JAFZA South Zone - Dubai Jun 2015 - Jul 2019
Skilled mason with extensive experience in bricklaying, stone setting, and concrete finishing, ensuring precision and
quality in all projects. Strong work ethic and methodical approach to tasks, prioritizing order and accuracy to complete
work quickly with minimal errors. Proficient in reading blueprints and specifications, mixing mortar, and operating
masonry tools and equipment to support efficient site operations.
Diligent masonry worker with practical approach to constructing and repairing structures. Meticulous in laying bricks,
stones, and concrete blocks, ensuring precise alignment and durability in every project.
• Foundation work • Bricklaying skills
• Wall construction • Blockwork installation
• Construction safety • Regulatory compliance
• Leveling techniques • Quality control analysis
• Inventory control • Team oversight
• Stone cutting • Decorative masonry
• Repair skills • Tile setting
• Brick laying • Trowel handling
• Team collaboration
• Adapted quickly to changing circumstances while working in fast-paced environments.
• Lifted and carried bricks, concrete blocks and stones using safe techniques.
• Collaborated effectively with other tradespeople on large-scale jobsites.
• Adapted quickly to changing circumstances while working in fast-paced environments.
• Lifted and carried bricks, concrete blocks, and stones using safe techniques.
Mason
JTC ALJAMBER QATAR, Lusail, Al Muthaf St, Doha Mar 2013 - Apr 2014
EDUCATION
8TH CLASS in Health Science
GOVT. HIGH. SCHOOL DHANER, BARNALA Apr 2013
LANGUAGES
• Built fireplaces, chimneys, retaining walls, and outdoor ovens.
• Prepared surfaces for brick laying by cleaning them or applying waterproofing materials.
• Prioritized work tasks and remained flexible to workload changes.
• I have kept up with industry trends by attending relevant training sessions and workshops.
I cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other
work areas to meet health standards.
•
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Wiped down windows and mirrors with glass cleaner.
• Sanitized bathroom fixtures and restocked amenities according to established protocols.
English
Intermediate
HINDI
Advanced
Punjabi
Fluent
------------------------------
Candidate
------------------------------
First Name: Muhammad
E-Mail Address: 785zeeshan@gmail.com
Country: Pakistan
Phone: 03034938958
Current Job Designation: System Support Engineer
Job Designation Applying For: System Support Engineer
Total Years of Experience: 1
Copy your Resume / CV in this box: Professional Experience
Sybrid Private Limited - A Lakson Group of companies
System and Network Support Engineer
1- Provide administration, support, and documentation for data and data center
networks, utilizing Cisco, Juniper, pfSense, and products from other networking
vendors and technologies.
March 2024 – present
Lahore, Pakistan
2- Create and update network baselines for performance monitoring, trend analysis,
and capacity planning across routers, switches, firewalls, and VPN devices.
3- Perform installations and configurations of NMS tools (Ntopng & PRTG) and
coordinate with the support team for daily monitoring.
4-Coordinate with the VoIP team and provide assistance in configuring hard and soft
IP phones (3CX, Eyebeam).
5-Provide administration, support, and documentation for Windows Server 2016
(including Group Policy Objects, FTP, WDS in Active Directory and Domain
Controllers) and VMware ESXi.
6- Perform or delegate regular backup operations and implement processes for data
protection, disaster recovery, and failover procedures. Develop and execute plans for
the repair or replacement of computers and other technology.
Networking Academy
Internship
Design and implementation of network solutions for a product-based company using
EVE-NG.
December 2023 –
March 2024
Connected the network to two ISPs to create WAN redundancy.
Implemented HSRP to create LAN Redundancy
Connected multiple departments with Switch Virtual interfaces
------------------------------
First Name: Muhammad
E-Mail Address: 785zeeshan@gmail.com
Country: Pakistan
Phone: 03034938958
Current Job Designation: System Support Engineer
Job Designation Applying For: System Support Engineer
Total Years of Experience: 1
Copy your Resume / CV in this box: Professional Experience
Sybrid Private Limited - A Lakson Group of companies
System and Network Support Engineer
1- Provide administration, support, and documentation for data and data center
networks, utilizing Cisco, Juniper, pfSense, and products from other networking
vendors and technologies.
March 2024 – present
Lahore, Pakistan
2- Create and update network baselines for performance monitoring, trend analysis,
and capacity planning across routers, switches, firewalls, and VPN devices.
3- Perform installations and configurations of NMS tools (Ntopng & PRTG) and
coordinate with the support team for daily monitoring.
4-Coordinate with the VoIP team and provide assistance in configuring hard and soft
IP phones (3CX, Eyebeam).
5-Provide administration, support, and documentation for Windows Server 2016
(including Group Policy Objects, FTP, WDS in Active Directory and Domain
Controllers) and VMware ESXi.
6- Perform or delegate regular backup operations and implement processes for data
protection, disaster recovery, and failover procedures. Develop and execute plans for
the repair or replacement of computers and other technology.
Networking Academy
Internship
Design and implementation of network solutions for a product-based company using
EVE-NG.
December 2023 –
March 2024
Connected the network to two ISPs to create WAN redundancy.
Implemented HSRP to create LAN Redundancy
Connected multiple departments with Switch Virtual interfaces
------------------------------
Candidate
------------------------------
First Name: Ahmad Salman Yousaf
E-Mail Address: ahmadsalmanyousaf66@gmail.com
Country: Pakistan
Phone: +923029800329
Current Job Designation: Fresher
Job Designation Applying For: Telecom
Total Years of Experience: No experience
Copy your Resume / CV in this box:
------------------------------
First Name: Ahmad Salman Yousaf
E-Mail Address: ahmadsalmanyousaf66@gmail.com
Country: Pakistan
Phone: +923029800329
Current Job Designation: Fresher
Job Designation Applying For: Telecom
Total Years of Experience: No experience
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Anuj
E-Mail Address: anuj.mathur1@outlook.com
Country: United Arab Emirates
Phone: 0503055782
Current Job Designation: Head of Sales
Job Designation Applying For: Heaf of Sales/Director
Total Years of Experience: 28
Copy your Resume / CV in this box: Phone: +971 50 305 5782
anuj.mathur1@outlook.com
Anuj Mathur Portfolio: sites.google/anuj-m
LinkedIn.com/in/anuj-mathur
Dynamic and results-driven sales leader with over two decades of expertise in the FMCGindustry, specializing in Go-To-Market strategies
and Key Account Management. Proven track record of developing and surpassing sales and profit targets through exceptional
sales forecasting, process optimization, and customer retention strategies. Adept at motivating and developing high-performing
teams, enhancing customer experiences, and driving operational excellence. Experienced in collaborating with national partners,
managing key accounts, and launching successful marketing campaigns. Possesses advanced proficiency in MS Office Suite, Advanced
Excel, and PowerBI, leveraging a data-driven approach to sales and business intelligence. Committed to exceeding growth
targets, optimizing performance, and fostering innovation in competitive markets.
SKILLS
Intuitive Skills Business Intelligence, Sales Forecasting, Sales process optimization, Conflict Resolution
Tools and Languages Advanced Excel, PowerBI
Communication English, Hindi, Urdu
RECENT TECHNICAL EXPERIENCE
SALES OPERATIONS MANAGER JUL 2022—Present
Agthia, Dubai, UAE
• Spearheaded Yoplait operations across Emirates, optimizing demand planning, SKU/category/customer analyses, and reducing
wastage by 19%.
• Developed 18 BI sales performance reports for senior management, providing insights into trends and projections.
• Directed daily sales operations, overseeing hiring, training, and implementing process improvements that increased productivity
and cut costs by 11%.
• Established and enforced policies for promotions, returns, and distribution of promotional materials, enhancing efficiency.
• Led monthly reviewmeetings with department heads and collaborated with marketing to launch campaigns, driving sales growth
by 43%.
• Analyzed key sales metrics and competitor activities, identifying improvement areas that boosted performance by 8%.
• Monitored KPIs like cost per drop and average order value, ensuring operational efficiency and quality service levels.
• Motivated the sales team of over 40 employees to achieve targets and expanded the professional network through relevant activities
and events.
KEY ACCOUNT MANAGER - DUBAI MAY 2012—JUN 2022
Agthia, Dubai, UAE
• Led a team of Merchandising Supervisors, Key Account Executives, and Merchandisers to implement customer-specific business
plans across Dubai, Sharjah, and NE, driving 14% growth.
• Negotiated and secured Business Development Agreements, executing sales initiatives that surpassed volume growth targets by
20%.
• Ensured comprehensive distribution coverage through unique marketing programs, enhancing market penetration by 6%.
AREA SALES MANAGER - DUBAI MAY 2009—APR 2012
Agthia, Dubai, UAE
• Led Capri Sun operations inDubai and Sharjah with a teamof six, achieving7%market growth in Traditional Trade and Institutions.
• Managed market receivables and executed trade promotions and BTL activities, increasing sales by 6%.
• Trained and developed the sales team, consistently achieving sales targets.
SALES MANAGER - DUBAI JAN 2006 —APR 2009
Metel Trading LLC, UAE
• Boosted profitability in UAE and GCC by establishing Verka and Sohna categories, driving revenue growth by 5%.
• Enhanced brand visibility and market share through strategic positioning and competitive strategies, increasing market share by
2%.
• Developed targeted sales campaigns and promotional strategies for Key Accounts and Retail, boosting sales by 4%.
• Managed sales plans, distribution, order processing, budgeting, and cost control, achieving operational efficiencies and reducing
costs by 8%.
• Launched a diverse range of food products in various supermarkets and hypermarkets, expanding product reach and increasing
sales by 2%.
• Trained staff to ensure expertise and achievement of sales objectives, improving team performance.
EDUCATION
POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT, Symbiosis Distance Learning Centre, Pune, India
BE IN CHEMICAL ENGINEERING, MS Ramaiah Institute of Technology, Bangalore, India
------------------------------
First Name: Anuj
E-Mail Address: anuj.mathur1@outlook.com
Country: United Arab Emirates
Phone: 0503055782
Current Job Designation: Head of Sales
Job Designation Applying For: Heaf of Sales/Director
Total Years of Experience: 28
Copy your Resume / CV in this box: Phone: +971 50 305 5782
anuj.mathur1@outlook.com
Anuj Mathur Portfolio: sites.google/anuj-m
LinkedIn.com/in/anuj-mathur
Dynamic and results-driven sales leader with over two decades of expertise in the FMCGindustry, specializing in Go-To-Market strategies
and Key Account Management. Proven track record of developing and surpassing sales and profit targets through exceptional
sales forecasting, process optimization, and customer retention strategies. Adept at motivating and developing high-performing
teams, enhancing customer experiences, and driving operational excellence. Experienced in collaborating with national partners,
managing key accounts, and launching successful marketing campaigns. Possesses advanced proficiency in MS Office Suite, Advanced
Excel, and PowerBI, leveraging a data-driven approach to sales and business intelligence. Committed to exceeding growth
targets, optimizing performance, and fostering innovation in competitive markets.
SKILLS
Intuitive Skills Business Intelligence, Sales Forecasting, Sales process optimization, Conflict Resolution
Tools and Languages Advanced Excel, PowerBI
Communication English, Hindi, Urdu
RECENT TECHNICAL EXPERIENCE
SALES OPERATIONS MANAGER JUL 2022—Present
Agthia, Dubai, UAE
• Spearheaded Yoplait operations across Emirates, optimizing demand planning, SKU/category/customer analyses, and reducing
wastage by 19%.
• Developed 18 BI sales performance reports for senior management, providing insights into trends and projections.
• Directed daily sales operations, overseeing hiring, training, and implementing process improvements that increased productivity
and cut costs by 11%.
• Established and enforced policies for promotions, returns, and distribution of promotional materials, enhancing efficiency.
• Led monthly reviewmeetings with department heads and collaborated with marketing to launch campaigns, driving sales growth
by 43%.
• Analyzed key sales metrics and competitor activities, identifying improvement areas that boosted performance by 8%.
• Monitored KPIs like cost per drop and average order value, ensuring operational efficiency and quality service levels.
• Motivated the sales team of over 40 employees to achieve targets and expanded the professional network through relevant activities
and events.
KEY ACCOUNT MANAGER - DUBAI MAY 2012—JUN 2022
Agthia, Dubai, UAE
• Led a team of Merchandising Supervisors, Key Account Executives, and Merchandisers to implement customer-specific business
plans across Dubai, Sharjah, and NE, driving 14% growth.
• Negotiated and secured Business Development Agreements, executing sales initiatives that surpassed volume growth targets by
20%.
• Ensured comprehensive distribution coverage through unique marketing programs, enhancing market penetration by 6%.
AREA SALES MANAGER - DUBAI MAY 2009—APR 2012
Agthia, Dubai, UAE
• Led Capri Sun operations inDubai and Sharjah with a teamof six, achieving7%market growth in Traditional Trade and Institutions.
• Managed market receivables and executed trade promotions and BTL activities, increasing sales by 6%.
• Trained and developed the sales team, consistently achieving sales targets.
SALES MANAGER - DUBAI JAN 2006 —APR 2009
Metel Trading LLC, UAE
• Boosted profitability in UAE and GCC by establishing Verka and Sohna categories, driving revenue growth by 5%.
• Enhanced brand visibility and market share through strategic positioning and competitive strategies, increasing market share by
2%.
• Developed targeted sales campaigns and promotional strategies for Key Accounts and Retail, boosting sales by 4%.
• Managed sales plans, distribution, order processing, budgeting, and cost control, achieving operational efficiencies and reducing
costs by 8%.
• Launched a diverse range of food products in various supermarkets and hypermarkets, expanding product reach and increasing
sales by 2%.
• Trained staff to ensure expertise and achievement of sales objectives, improving team performance.
EDUCATION
POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT, Symbiosis Distance Learning Centre, Pune, India
BE IN CHEMICAL ENGINEERING, MS Ramaiah Institute of Technology, Bangalore, India
------------------------------
Candidate
------------------------------
First Name: Marwan Chabbani
E-Mail Address: mar.chab.uk@gmail.com
Country: United Arab Emirates
Phone: +971557068038
Current Job Designation: IT Consulting
Job Designation Applying For: IT Infrastructure, Monitoring and IT Manager
Total Years of Experience: 20
Copy your Resume / CV in this box: Dear Hiring Manager,
I am writing to express my interest in IT Consulting in the area of monitoring and infrastructure. With over ten years of expertise in digital support engineering, cloud infrastructure management, and application performance monitoring, I am confident that my skill set and experience align perfectly with the requirements of this role. My background in AWS, Terraform, Docker, and Linux administration, combined with my hands-on experience in fast-paced financial environments, equips me to contribute meaningfully to your team and support the high standards of security and compliance necessary in the finance sector.
In my recent position with PSA Antwerp NV, I successfully led the deployment of Dynatrace across critical systems, which significantly enhanced our monitoring capabilities and operational efficiency. I collaborated closely with cross-functional teams to design and implement scalable AWS infrastructure, leveraging Terraform for Infrastructure as Code to streamline provisioning processes. Additionally, I managed Docker containerized applications, ensuring optimal performance and secure deployments in Linux-based environments. My proactive incident response skills were instrumental in maintaining high availability and minimizing downtime—qualities I believe are essential for the high-performance infrastructure at Albany Beck.
At Euroclear, I supported trading and financial operations across multiple international sites, gaining invaluable experience in high-stakes incident management and compliance. I spearheaded automation initiatives using Ansible and Terraform, contributing to efficient deployment rollouts and improved system resilience. These efforts enhanced platform reliability while adhering to industry security and regulatory standards—another critical aspect I am excited to bring to your team.
I also want to highlight that I hold a valid work visa in the UAE, allowing me to join your team without any delay or additional visa arrangements. I would be delighted to attend a face-to-face interview to discuss how my background and skills align with your needs and how I can contribute to the ongoing success of Albany Beck.
Thank you for considering my application. I look forward to the opportunity to meet in person. Please feel free to contact me at your convenience.
Warm regards,
Marwan Chabbani
PROFESSIONAL SUMMARY
A seasoned Senior Digital Support Engineer with extensive expertise in AWS, Terraform, Docker, and Linux administration for large-scale, mission-critical environments. Over a decade of experience in application performance optimization, automation, and infrastructure management across financial and trading-like sectors,
I have a proven track record in deploying and managing high-performance solutions. Skilled in security and compliance best practices, incident response, and proactive monitoring, I am committed to enhancing operational efficiency while fostering an inclusive and innovative.
WORK EXPERIENCE
PSA Antwerp NV
Web Infrastructure Support and APM Analyst
Antwerp, Belgium • 07/2020 – 07/2024
• Led the implementation and configuration of Dynatrace for monitoring critical applications, enhancing operational efficiency and end-to-end visibility.
• Integrated AWS for scalable infrastructure solutions and used Terraform for efficient IaC practices to support trading-like platforms.
• Optimized performance of Docker containerized applications and maintained secure, high-availability Linux servers for robust operational stability.
• Spearheaded incident response initiatives, aligning with high-stakes support needs and ensuring minimal downtime through cross-functional collaboration.
• Supported security and compliance efforts across environments, applying financial-sector standards in monitoring and system stability.
Euroclear
Senior Java Strategy and Integration Consultant
Brussels, London & Paris • 03/2018 – 07/2020
• Developed and deployed Dynatrace across environments, improving reliability and aligning performance metrics with financial-sector compliance.
• Automated infrastructure tasks using Ansible and Terraform, enhancing deployment efficiency and system resilience for high-stakes environments.
• Utilized Docker for application containerization, optimizing for resource efficiency, and performed advanced Linux troubleshooting to ensure high availability.
• Supported AWS infrastructure to streamline cross-functional trading platform operations, utilizing advanced incident response techniques under pressure.
• Championed security and compliance best practices, performing regular checks to adhere to regulatory standards.
• Provided project management support (PMO) by aligning IT initiatives with timelines and resources to enhance project success rates.
• Integrated IT support and troubleshooting to maintain system stability across environments.
PSA Antwerp NV
Web Infrastructure Support and APM Analyst
Antwerp, Belgium • 01/2017 – 03/2018
• Led the Proof of Concept (PoC) for Dynatrace AppMon, ensuring its seamless integration into PSA's production environments.
• Developed lightweight in-house monitoring tools to support the GO LIVE phase of critical projects, enhancing the efficiency of application deployments.
• Provided foundational project management support, ensuring alignment with team objectives and deliverables.
• Integrated IT support and troubleshooting practices, enhancing environment stability and team responsiveness.
• Actively engaged in self-development initiatives to stay updated with the latest trends and best practices in application performance monitoring.
BNP Paribas Fortis
IBM WebSphere Consultant & Dynatrace AppMon Performance Analyst
Brussels, Belgium • 09/2012 – 12/2016
• Oversaw the performance of critical web applications using Dynatrace AppMon, developing dynamic dashboards and performance baselines to monitor key metrics across multiple application cycles.
• Collaborated with capacity management teams to ensure infrastructure readiness for application releases, aligning performance improvements with business requirements.
• Provided continuous IT support and troubleshooting, contributing to system stability and performance improvements.
• Committed to ongoing learning and self-development, supporting the team's growth and performance excellence.
Visa Europe, Fortis Bank, UBS
IBM WebSphere / Weblogic / Tomcat / JBOSS & IIS Consultant / Operations
Various Locations • 2007 – 2012
• Managed complex application deployments using IBM WebSphere, integrating essential middleware components (MQ, DB2) to optimize performance and scalability across large-scale environments.
• Led cross-team collaboration for infrastructure migrations and deployment automations, driving operational efficiency and reliability.
• Provided robust IT support and troubleshooting, enhancing reliability across critical business environments.
• Demonstrated a commitment to self-development and skills enhancement, aligning with the evolving needs of application performance and infrastructure management.
OTHER CONSULTING PROJECTS
CERTIFICATIONS
Certified IBM WebSphere Application Server Specialist
Senior member of the British Computing Society (BCS)
Graduate Program in Cloud Computing
Dynatrace Associate Certification
------------------------------
First Name: Marwan Chabbani
E-Mail Address: mar.chab.uk@gmail.com
Country: United Arab Emirates
Phone: +971557068038
Current Job Designation: IT Consulting
Job Designation Applying For: IT Infrastructure, Monitoring and IT Manager
Total Years of Experience: 20
Copy your Resume / CV in this box: Dear Hiring Manager,
I am writing to express my interest in IT Consulting in the area of monitoring and infrastructure. With over ten years of expertise in digital support engineering, cloud infrastructure management, and application performance monitoring, I am confident that my skill set and experience align perfectly with the requirements of this role. My background in AWS, Terraform, Docker, and Linux administration, combined with my hands-on experience in fast-paced financial environments, equips me to contribute meaningfully to your team and support the high standards of security and compliance necessary in the finance sector.
In my recent position with PSA Antwerp NV, I successfully led the deployment of Dynatrace across critical systems, which significantly enhanced our monitoring capabilities and operational efficiency. I collaborated closely with cross-functional teams to design and implement scalable AWS infrastructure, leveraging Terraform for Infrastructure as Code to streamline provisioning processes. Additionally, I managed Docker containerized applications, ensuring optimal performance and secure deployments in Linux-based environments. My proactive incident response skills were instrumental in maintaining high availability and minimizing downtime—qualities I believe are essential for the high-performance infrastructure at Albany Beck.
At Euroclear, I supported trading and financial operations across multiple international sites, gaining invaluable experience in high-stakes incident management and compliance. I spearheaded automation initiatives using Ansible and Terraform, contributing to efficient deployment rollouts and improved system resilience. These efforts enhanced platform reliability while adhering to industry security and regulatory standards—another critical aspect I am excited to bring to your team.
I also want to highlight that I hold a valid work visa in the UAE, allowing me to join your team without any delay or additional visa arrangements. I would be delighted to attend a face-to-face interview to discuss how my background and skills align with your needs and how I can contribute to the ongoing success of Albany Beck.
Thank you for considering my application. I look forward to the opportunity to meet in person. Please feel free to contact me at your convenience.
Warm regards,
Marwan Chabbani
PROFESSIONAL SUMMARY
A seasoned Senior Digital Support Engineer with extensive expertise in AWS, Terraform, Docker, and Linux administration for large-scale, mission-critical environments. Over a decade of experience in application performance optimization, automation, and infrastructure management across financial and trading-like sectors,
I have a proven track record in deploying and managing high-performance solutions. Skilled in security and compliance best practices, incident response, and proactive monitoring, I am committed to enhancing operational efficiency while fostering an inclusive and innovative.
WORK EXPERIENCE
PSA Antwerp NV
Web Infrastructure Support and APM Analyst
Antwerp, Belgium • 07/2020 – 07/2024
• Led the implementation and configuration of Dynatrace for monitoring critical applications, enhancing operational efficiency and end-to-end visibility.
• Integrated AWS for scalable infrastructure solutions and used Terraform for efficient IaC practices to support trading-like platforms.
• Optimized performance of Docker containerized applications and maintained secure, high-availability Linux servers for robust operational stability.
• Spearheaded incident response initiatives, aligning with high-stakes support needs and ensuring minimal downtime through cross-functional collaboration.
• Supported security and compliance efforts across environments, applying financial-sector standards in monitoring and system stability.
Euroclear
Senior Java Strategy and Integration Consultant
Brussels, London & Paris • 03/2018 – 07/2020
• Developed and deployed Dynatrace across environments, improving reliability and aligning performance metrics with financial-sector compliance.
• Automated infrastructure tasks using Ansible and Terraform, enhancing deployment efficiency and system resilience for high-stakes environments.
• Utilized Docker for application containerization, optimizing for resource efficiency, and performed advanced Linux troubleshooting to ensure high availability.
• Supported AWS infrastructure to streamline cross-functional trading platform operations, utilizing advanced incident response techniques under pressure.
• Championed security and compliance best practices, performing regular checks to adhere to regulatory standards.
• Provided project management support (PMO) by aligning IT initiatives with timelines and resources to enhance project success rates.
• Integrated IT support and troubleshooting to maintain system stability across environments.
PSA Antwerp NV
Web Infrastructure Support and APM Analyst
Antwerp, Belgium • 01/2017 – 03/2018
• Led the Proof of Concept (PoC) for Dynatrace AppMon, ensuring its seamless integration into PSA's production environments.
• Developed lightweight in-house monitoring tools to support the GO LIVE phase of critical projects, enhancing the efficiency of application deployments.
• Provided foundational project management support, ensuring alignment with team objectives and deliverables.
• Integrated IT support and troubleshooting practices, enhancing environment stability and team responsiveness.
• Actively engaged in self-development initiatives to stay updated with the latest trends and best practices in application performance monitoring.
BNP Paribas Fortis
IBM WebSphere Consultant & Dynatrace AppMon Performance Analyst
Brussels, Belgium • 09/2012 – 12/2016
• Oversaw the performance of critical web applications using Dynatrace AppMon, developing dynamic dashboards and performance baselines to monitor key metrics across multiple application cycles.
• Collaborated with capacity management teams to ensure infrastructure readiness for application releases, aligning performance improvements with business requirements.
• Provided continuous IT support and troubleshooting, contributing to system stability and performance improvements.
• Committed to ongoing learning and self-development, supporting the team's growth and performance excellence.
Visa Europe, Fortis Bank, UBS
IBM WebSphere / Weblogic / Tomcat / JBOSS & IIS Consultant / Operations
Various Locations • 2007 – 2012
• Managed complex application deployments using IBM WebSphere, integrating essential middleware components (MQ, DB2) to optimize performance and scalability across large-scale environments.
• Led cross-team collaboration for infrastructure migrations and deployment automations, driving operational efficiency and reliability.
• Provided robust IT support and troubleshooting, enhancing reliability across critical business environments.
• Demonstrated a commitment to self-development and skills enhancement, aligning with the evolving needs of application performance and infrastructure management.
OTHER CONSULTING PROJECTS
CERTIFICATIONS
Certified IBM WebSphere Application Server Specialist
Senior member of the British Computing Society (BCS)
Graduate Program in Cloud Computing
Dynatrace Associate Certification
------------------------------
Candidate
------------------------------
First Name: Naom Ongeta
E-Mail Address: Momalex09@gmail.com
Country: Kenya
Phone: +254 712 327767
Current Job Designation: Procurement
Job Designation Applying For: Nairobi Kenya
Total Years of Experience: 2 yrs
Copy your Resume / CV in this box: My name is Ongeta Naom I have experience of procurement.I am ready work at your company
------------------------------
First Name: Naom Ongeta
E-Mail Address: Momalex09@gmail.com
Country: Kenya
Phone: +254 712 327767
Current Job Designation: Procurement
Job Designation Applying For: Nairobi Kenya
Total Years of Experience: 2 yrs
Copy your Resume / CV in this box: My name is Ongeta Naom I have experience of procurement.I am ready work at your company
------------------------------
Candidate
------------------------------
First Name: Kamaraj murugan
E-Mail Address: Kamarajmech2018@gmail.com
Country: India
Phone: 6380717306
Current Job Designation: Mechanical maintenance engineering
Job Designation Applying For: Mechanical
Total Years of Experience: 6
Copy your Resume / CV in this box: https://drive.google.com/file/d/1SJSfNrIdg6C0EktGVLj3SHfaHZEiMmgI/view?usp=drivesdk
------------------------------
First Name: Kamaraj murugan
E-Mail Address: Kamarajmech2018@gmail.com
Country: India
Phone: 6380717306
Current Job Designation: Mechanical maintenance engineering
Job Designation Applying For: Mechanical
Total Years of Experience: 6
Copy your Resume / CV in this box: https://drive.google.com/file/d/1SJSfNrIdg6C0EktGVLj3SHfaHZEiMmgI/view?usp=drivesdk
------------------------------
Candidate
------------------------------
First Name: Karim
E-Mail Address: karim.ali283@gmail.com
Country: India
Phone: 9930798978
Current Job Designation: Showroom Manager
Job Designation Applying For: Store Manager
Total Years of Experience: 11 Years
Copy your Resume / CV in this box: Karim Mewawala
2001 Shreedham Splendour Oshiwara, Mumbai• 9930798978 • karim.ali283@gmail.com
Manager Retail
As a highly experienced in Retail with over 10 years of experience in the industry, I have
consistently demonstrated my ability to lead and drive success in retail. My strong analytical
skills have allowed me to identify areas for improvement and implement effective strategies
to improve customer satisfaction and increase profitability with a keen eye for detail and
excellent communication skills, I have successfully managed large teams and implemented
successful merchandising plans. My best qualities include my strong leadership skills, ability
to build and maintain relationships with customers and team members, as well as my
exceptional problem-solving abilities. With a proven track record of delivering results, I am
confident that I will be an asset to any retail team.
WORK EXPERIENCE
Homelane •India, Mumbai• 01/2023 - 05/2024
Showroom Manager ( Retail )
Innovation ( Emirates Telecommunications ) • United Arab Emirates, Dubai•
01/2018 - 10/2022
Duty Manager ( Retail )
Vodafone India•India, Mumbai•12/2012 - 12/2017
Service Manager ( Corporate )
• Managed daily operations of retail showroom
• Supervised team of sales associates
• Implemented effective sales strategies
• Maintained inventory levels and visual merchandising standards
• Achieved monthly sales targets consistently.
• Maintaining attendance,sales and nps reports.
• Managed daily operations and ensured smooth functioning of the retail store
• Trained and supervised a team of sales associates to achieve sales targets
• Resolved customer complaints and maintained high levels of customer satisfaction
• Implemented new strategies to increase store efficiency and profitability.
• Building attendance, sales and cfm reports.
• Oversaw service delivery to ensure customer satisfaction
• Lead a team of professionals to manage the corporate accounts
• Ensured efficient and effective service operations from start to end
Implemented strategies to improve service quality and build relationships with clients to
achieve the sales target.
------------------------------
First Name: Karim
E-Mail Address: karim.ali283@gmail.com
Country: India
Phone: 9930798978
Current Job Designation: Showroom Manager
Job Designation Applying For: Store Manager
Total Years of Experience: 11 Years
Copy your Resume / CV in this box: Karim Mewawala
2001 Shreedham Splendour Oshiwara, Mumbai• 9930798978 • karim.ali283@gmail.com
Manager Retail
As a highly experienced in Retail with over 10 years of experience in the industry, I have
consistently demonstrated my ability to lead and drive success in retail. My strong analytical
skills have allowed me to identify areas for improvement and implement effective strategies
to improve customer satisfaction and increase profitability with a keen eye for detail and
excellent communication skills, I have successfully managed large teams and implemented
successful merchandising plans. My best qualities include my strong leadership skills, ability
to build and maintain relationships with customers and team members, as well as my
exceptional problem-solving abilities. With a proven track record of delivering results, I am
confident that I will be an asset to any retail team.
WORK EXPERIENCE
Homelane •India, Mumbai• 01/2023 - 05/2024
Showroom Manager ( Retail )
Innovation ( Emirates Telecommunications ) • United Arab Emirates, Dubai•
01/2018 - 10/2022
Duty Manager ( Retail )
Vodafone India•India, Mumbai•12/2012 - 12/2017
Service Manager ( Corporate )
• Managed daily operations of retail showroom
• Supervised team of sales associates
• Implemented effective sales strategies
• Maintained inventory levels and visual merchandising standards
• Achieved monthly sales targets consistently.
• Maintaining attendance,sales and nps reports.
• Managed daily operations and ensured smooth functioning of the retail store
• Trained and supervised a team of sales associates to achieve sales targets
• Resolved customer complaints and maintained high levels of customer satisfaction
• Implemented new strategies to increase store efficiency and profitability.
• Building attendance, sales and cfm reports.
• Oversaw service delivery to ensure customer satisfaction
• Lead a team of professionals to manage the corporate accounts
• Ensured efficient and effective service operations from start to end
Implemented strategies to improve service quality and build relationships with clients to
achieve the sales target.
------------------------------
Candidate
------------------------------
First Name: Prathvi Bantwal
E-Mail Address: prathvipoojary04@gmail.com
Country: India
Phone: +971 509620176
Current Job Designation: Fresher
Job Designation Applying For: Analyst ,software enginner ,Information Technology
Total Years of Experience: 0
Copy your Resume / CV in this box:
------------------------------
First Name: Prathvi Bantwal
E-Mail Address: prathvipoojary04@gmail.com
Country: India
Phone: +971 509620176
Current Job Designation: Fresher
Job Designation Applying For: Analyst ,software enginner ,Information Technology
Total Years of Experience: 0
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Sheelam Sadanand
E-Mail Address: Sheelamsadanand446@gmail.com
Country: India
Phone: 0557714261
Current Job Designation: Safety coordinator
Job Designation Applying For: Hse officer
Total Years of Experience: 7
Copy your Resume / CV in this box:
------------------------------
First Name: Sheelam Sadanand
E-Mail Address: Sheelamsadanand446@gmail.com
Country: India
Phone: 0557714261
Current Job Designation: Safety coordinator
Job Designation Applying For: Hse officer
Total Years of Experience: 7
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Mohamed Hesham
E-Mail Address: mohamed.heshaam93@gmail.com
Country: United Arab Emirates
Phone: +971542172206
Current Job Designation: Project Leader
Job Designation Applying For: Operations Coordinator / Leader
Total Years of Experience: 6
Copy your Resume / CV in this box:
Mohamed Hesham
Location: Abu Dhabi, UAE | Phone Number: +971542172206
E-mail: mohamed.heshaam93@gmail.com | Visa Status: Visitor | Marital Status: Single
Professional Summary
Accomplished Project and Operations Specialist with over 5 years of experience in logistics, project management, and system optimization. Skilled in managing technical projects across core business systems, including Warehouse Management Systems (WMS), Delivery Management Systems (DMS), and Enterprise Resource Planning (ERP). Proven track record of optimizing workflows, enhancing cross-functional collaboration, and supporting strategic business goals. Expertise in system integration, data analysis, and stakeholder engagement. Multilingual professional committed to operational excellence and continuous improvement.
Work Experience
Junior Project Leader
Egyptian Society for Integrated Development (ES4ID)
April 2022 – August 2024
Led projects involving WMS, DMS, and ERP, optimizing logistics processes and enhancing system performance.
Managed system integrations and technical projects, driving operational improvements and cost savings of 20%.
Oversee and manage operations for a fleet of 350 Couriers.
Expanded service coverage by 40% while complying with project timelines and budgets.
Supervised cross-functional teams to achieve a 30% reduction in customer complaints through improved workflows.
Developed training materials and conducted system training sessions for staff, improving proficiency in new system features.
Operations Coordinator
URBAN STATION EGYPT / Three Percent Company
Dec 2020 – Jan 2022
Coordinated daily operations and system-related tasks, managing integrations for various platforms, including WMS and DMS.
Supported system onboarding for new clients, including catalog mapping, SKU creation, and configuration.
Monitored data integrity across systems, ensuring accurate billing, resource allocation, and service delivery.
Drafted and updated project documentation to track changes, risks, and milestones.
Enhanced client retention through improved customer service strategies and streamlined operational procedures.
Operation Team Leader
OPEX EGYPT
March 2019 – Nov 2020
Managed logistics operations for VIP clients, maintaining a 95% on-time delivery rate and optimizing inter-branch coordination.
Conducted performance analysis and workflow optimization, increasing courier efficiency by 20%.
Documented workflows and system enhancements, ensuring alignment with operational standards and customer requirements.
Led initiatives to reduce complaint resolution times, resulting in higher customer satisfaction scores.
Logistics Specialist
Phoenix MENA Technology & Investments
July 2018 – Feb 2019
Managed logistics costs and inventory accuracy, implementing system improvements for better resource tracking.
Collaborated with teams to optimize logistics workflows and ensure data accuracy in the ERP system.
Call Center Representative
Teleperformance - Emaar Properties Account
January 2018 – July 2018
Handled customer inquiries and resolved issues efficiently, contributing to a high customer satisfaction rating.
Assisted in sales coordination, supporting service updates and new product offerings.
Safety and Occupational Health Specialist
EIPG Engineering Industrial Project Group
August 2016 – July 2017
Implemented safety protocols and conducted regular training to reduce workplace incidents.
Developed new compliance measures, improving safety standards across the organization.
Call Center Representative
Teleperformance - Emaar Properties Account
January 2018 – July 2018
Handled customer inquiries and resolved issues efficiently, contributing to a high customer satisfaction rating.
Assisted in sales coordination, supporting service updates and new product offerings.
Skills & Tools
Project Management Tools: Notion, Trello, Microsoft Teams
Core Systems Expertise: WMS, ERP, Fleet Management, Data Systems
Technical Skills: Advanced Microsoft Excel, Oracle, SAP, CRM Systems, Data Analysis
Methodologies: Workflow Optimization
Soft Skills: Cross-Functional Team Collaboration, Training & Development, Process Improvement
Languages Skills
Arabic: Native
English: Fluent
French: Intermediate
Education
Diploma in Economics and Political Sciences
Aswan University
Bachelor of Trade Logistics & Supply Chain Management
Arab Academy for Science, Technology and Maritime Transport, Alexandria
Certifications & Courses
Project Management Life Cycle, Rochester Institute of Technology (2023)
Data Analysis & Forecasting / Advanced Excel, EFE Organization (2019)
Business Skills and Digital Marketing Diploma, EFE Organization (2019)
Volunteering & Activities
Participant, UN Workshop on "Moving Towards Independent Living," Lebanon (2024)
Volunteer, Peace Protector Association, Egypt (2014-2019)
Participant, USAID & AAST Export Ideation, Aswan, Egypt (2016)
Participant, Cultural Exchange Program, Egypt and France (2009)
------------------------------
First Name: Mohamed Hesham
E-Mail Address: mohamed.heshaam93@gmail.com
Country: United Arab Emirates
Phone: +971542172206
Current Job Designation: Project Leader
Job Designation Applying For: Operations Coordinator / Leader
Total Years of Experience: 6
Copy your Resume / CV in this box:
Mohamed Hesham
Location: Abu Dhabi, UAE | Phone Number: +971542172206
E-mail: mohamed.heshaam93@gmail.com | Visa Status: Visitor | Marital Status: Single
Professional Summary
Accomplished Project and Operations Specialist with over 5 years of experience in logistics, project management, and system optimization. Skilled in managing technical projects across core business systems, including Warehouse Management Systems (WMS), Delivery Management Systems (DMS), and Enterprise Resource Planning (ERP). Proven track record of optimizing workflows, enhancing cross-functional collaboration, and supporting strategic business goals. Expertise in system integration, data analysis, and stakeholder engagement. Multilingual professional committed to operational excellence and continuous improvement.
Work Experience
Junior Project Leader
Egyptian Society for Integrated Development (ES4ID)
April 2022 – August 2024
Led projects involving WMS, DMS, and ERP, optimizing logistics processes and enhancing system performance.
Managed system integrations and technical projects, driving operational improvements and cost savings of 20%.
Oversee and manage operations for a fleet of 350 Couriers.
Expanded service coverage by 40% while complying with project timelines and budgets.
Supervised cross-functional teams to achieve a 30% reduction in customer complaints through improved workflows.
Developed training materials and conducted system training sessions for staff, improving proficiency in new system features.
Operations Coordinator
URBAN STATION EGYPT / Three Percent Company
Dec 2020 – Jan 2022
Coordinated daily operations and system-related tasks, managing integrations for various platforms, including WMS and DMS.
Supported system onboarding for new clients, including catalog mapping, SKU creation, and configuration.
Monitored data integrity across systems, ensuring accurate billing, resource allocation, and service delivery.
Drafted and updated project documentation to track changes, risks, and milestones.
Enhanced client retention through improved customer service strategies and streamlined operational procedures.
Operation Team Leader
OPEX EGYPT
March 2019 – Nov 2020
Managed logistics operations for VIP clients, maintaining a 95% on-time delivery rate and optimizing inter-branch coordination.
Conducted performance analysis and workflow optimization, increasing courier efficiency by 20%.
Documented workflows and system enhancements, ensuring alignment with operational standards and customer requirements.
Led initiatives to reduce complaint resolution times, resulting in higher customer satisfaction scores.
Logistics Specialist
Phoenix MENA Technology & Investments
July 2018 – Feb 2019
Managed logistics costs and inventory accuracy, implementing system improvements for better resource tracking.
Collaborated with teams to optimize logistics workflows and ensure data accuracy in the ERP system.
Call Center Representative
Teleperformance - Emaar Properties Account
January 2018 – July 2018
Handled customer inquiries and resolved issues efficiently, contributing to a high customer satisfaction rating.
Assisted in sales coordination, supporting service updates and new product offerings.
Safety and Occupational Health Specialist
EIPG Engineering Industrial Project Group
August 2016 – July 2017
Implemented safety protocols and conducted regular training to reduce workplace incidents.
Developed new compliance measures, improving safety standards across the organization.
Call Center Representative
Teleperformance - Emaar Properties Account
January 2018 – July 2018
Handled customer inquiries and resolved issues efficiently, contributing to a high customer satisfaction rating.
Assisted in sales coordination, supporting service updates and new product offerings.
Skills & Tools
Project Management Tools: Notion, Trello, Microsoft Teams
Core Systems Expertise: WMS, ERP, Fleet Management, Data Systems
Technical Skills: Advanced Microsoft Excel, Oracle, SAP, CRM Systems, Data Analysis
Methodologies: Workflow Optimization
Soft Skills: Cross-Functional Team Collaboration, Training & Development, Process Improvement
Languages Skills
Arabic: Native
English: Fluent
French: Intermediate
Education
Diploma in Economics and Political Sciences
Aswan University
Bachelor of Trade Logistics & Supply Chain Management
Arab Academy for Science, Technology and Maritime Transport, Alexandria
Certifications & Courses
Project Management Life Cycle, Rochester Institute of Technology (2023)
Data Analysis & Forecasting / Advanced Excel, EFE Organization (2019)
Business Skills and Digital Marketing Diploma, EFE Organization (2019)
Volunteering & Activities
Participant, UN Workshop on "Moving Towards Independent Living," Lebanon (2024)
Volunteer, Peace Protector Association, Egypt (2014-2019)
Participant, USAID & AAST Export Ideation, Aswan, Egypt (2016)
Participant, Cultural Exchange Program, Egypt and France (2009)
------------------------------
Candidate
------------------------------
First Name: Md shahbaz
E-Mail Address: mdshahbazaslami78678900@gmail.com
Country: India
Phone: 6206776340
Current Job Designation: Novotel Candolim Goa fnb associates
Job Designation Applying For: As a waiter
Total Years of Experience: 2
Copy your Resume / CV in this box: Curriculum Vitae
Md Shahbaz
At +Post Bhapura Bhawanipur Darbhanga Bihar (India)
E-mail:mdshahbazaslami78678900@gmail.com.
Contact No - +91 7369924997
Whatsapp no - +91 6206776340
Profile:-
Being GSA managing daily F&B SERVICES operations and managing restaurant and room services having experience in f&b service.
Career Objective:
To serve and contribute to an organization that provides an opportunity to integrate my conceptual and interpersonal skills and provide a platform to learn and grow with the organization.
Academic Qualification:
• Completed my 3th Year of B.Sc (HHA) from Maharishi Markandeshwar University of Mullana Ambala Haryana. Grade A++
• Completed 12th with 60% in Science Stream from Bihar Board.
• Completed 10th with 53% from Bihar Board
Industrial Exposure:
• 6 Months Training in all departments in Hotel Park Plaza.
Working Experience :
• Guest Service Associate( F&B SERVICE) at Novotel Candolim , Goa.
From January 2024– Current
▪ Greet customer as they arrive and make adjustments for the seating preferences.
▪ Offer welcome drinks and menu to the customers.
▪ Making sure the orders are delivered on time to the guest.
▪ Ensure quality, quantity and accuracy of order.
▪ Knowledge of proper sanitation, cleanliness and maintain safety protocols.
▪ Organizing food stations and tables as directed.
▪ Clean tables and ensure they are well maintained according to the standards.
▪ Best employee of the month At Novotel hotel 24 jun
• Guest Service Associate(F&B SERVICE) at The Pride Sun Village Resort & Spa Arpora Goa.
From October 2022 – October 2023.
▪ Also, to train my runner and keep an eye on his work.
▪ Taking an order correctly and punching the same in micros.
▪ Taking care of the outlet.
▪ Ensuring that the order arrives on time.
▪ Presenting bill once guest ask for.
▪ Working as a shadow supervisor.
▪ Preparing training schedule to conduct training sessions. ▪ Making requisition for daily operational items.
Startegy
• Defining and maintaining high level of hygiene standards in the cutlery & crockery items and operations at same time making others to follow the same.
• Supporting Resort Manager in establishing and improving the system and procedures for successful implementation.
• Define food & beverage standard regarding the quality of products and services.
• Developed New concept of F&B Service methods to achieve organization objectives.
• Foster team spirit and provide training to team members.
• Maintaining and keeping strict vigil on F&B Service departmentation and records.
• Developed and maintain productive and synergetic relationship with team members.
Computer skills:
• Working knowledge of the basic computer operations on various operating systems.
• MS-Office: - Word/Excel/Power point/Publisher
• Internet browsing & E-mail/outlook.
• Basic knowledge of SAP software using in F&B service department.
Personal Information
• Name : Md Shahbaz
• Father's Name : Md Aslam
• Address : At+Post Bhapura Bhawanipur Darbhanga Bihar (INDIA)
• E-mail : mdshahbazaslami78678900@gmail.com
• Contact Nos. : +91 7369924997
• Date of Birth : January 14th July 1999
------------------------------
First Name: Md shahbaz
E-Mail Address: mdshahbazaslami78678900@gmail.com
Country: India
Phone: 6206776340
Current Job Designation: Novotel Candolim Goa fnb associates
Job Designation Applying For: As a waiter
Total Years of Experience: 2
Copy your Resume / CV in this box: Curriculum Vitae
Md Shahbaz
At +Post Bhapura Bhawanipur Darbhanga Bihar (India)
E-mail:mdshahbazaslami78678900@gmail.com.
Contact No - +91 7369924997
Whatsapp no - +91 6206776340
Profile:-
Being GSA managing daily F&B SERVICES operations and managing restaurant and room services having experience in f&b service.
Career Objective:
To serve and contribute to an organization that provides an opportunity to integrate my conceptual and interpersonal skills and provide a platform to learn and grow with the organization.
Academic Qualification:
• Completed my 3th Year of B.Sc (HHA) from Maharishi Markandeshwar University of Mullana Ambala Haryana. Grade A++
• Completed 12th with 60% in Science Stream from Bihar Board.
• Completed 10th with 53% from Bihar Board
Industrial Exposure:
• 6 Months Training in all departments in Hotel Park Plaza.
Working Experience :
• Guest Service Associate( F&B SERVICE) at Novotel Candolim , Goa.
From January 2024– Current
▪ Greet customer as they arrive and make adjustments for the seating preferences.
▪ Offer welcome drinks and menu to the customers.
▪ Making sure the orders are delivered on time to the guest.
▪ Ensure quality, quantity and accuracy of order.
▪ Knowledge of proper sanitation, cleanliness and maintain safety protocols.
▪ Organizing food stations and tables as directed.
▪ Clean tables and ensure they are well maintained according to the standards.
▪ Best employee of the month At Novotel hotel 24 jun
• Guest Service Associate(F&B SERVICE) at The Pride Sun Village Resort & Spa Arpora Goa.
From October 2022 – October 2023.
▪ Also, to train my runner and keep an eye on his work.
▪ Taking an order correctly and punching the same in micros.
▪ Taking care of the outlet.
▪ Ensuring that the order arrives on time.
▪ Presenting bill once guest ask for.
▪ Working as a shadow supervisor.
▪ Preparing training schedule to conduct training sessions. ▪ Making requisition for daily operational items.
Startegy
• Defining and maintaining high level of hygiene standards in the cutlery & crockery items and operations at same time making others to follow the same.
• Supporting Resort Manager in establishing and improving the system and procedures for successful implementation.
• Define food & beverage standard regarding the quality of products and services.
• Developed New concept of F&B Service methods to achieve organization objectives.
• Foster team spirit and provide training to team members.
• Maintaining and keeping strict vigil on F&B Service departmentation and records.
• Developed and maintain productive and synergetic relationship with team members.
Computer skills:
• Working knowledge of the basic computer operations on various operating systems.
• MS-Office: - Word/Excel/Power point/Publisher
• Internet browsing & E-mail/outlook.
• Basic knowledge of SAP software using in F&B service department.
Personal Information
• Name : Md Shahbaz
• Father's Name : Md Aslam
• Address : At+Post Bhapura Bhawanipur Darbhanga Bihar (INDIA)
• E-mail : mdshahbazaslami78678900@gmail.com
• Contact Nos. : +91 7369924997
• Date of Birth : January 14th July 1999
------------------------------
Candidate
------------------------------
First Name: Perla Wakim
E-Mail Address: Perlaawakim@gmail.com
Country: Lebanon
Phone: 961 78 993450
Current Job Designation: HR Manager
Job Designation Applying For: HR
Total Years of Experience: 7
Copy your Resume / CV in this box:
------------------------------
First Name: Perla Wakim
E-Mail Address: Perlaawakim@gmail.com
Country: Lebanon
Phone: 961 78 993450
Current Job Designation: HR Manager
Job Designation Applying For: HR
Total Years of Experience: 7
Copy your Resume / CV in this box:
------------------------------
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