Candidate

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First Name: Stephin Sona R
E-Mail Address: Stfnsona67@gmail.com
Country: India
Phone: 7994306164
Current Job Designation: Executive Airport Operation and Customer Service
Job Designation Applying For: Customer service associates
Total Years of Experience: 1
Copy your Resume / CV in this box: PROFILE
A professional in Customer Service who is able to stay focused on the job at hand, even under extreme
circumstances. Adept at delivering quick and accurate customer service, handling difficult and angry
customers. Passionate about offering expert support for emotional, physical and mental needs.
PROFESSIONAL EXPERIENCE
Executive -Airport Operation & Customer Service
INTERGLOBE AVIATIONLTD (Indigo Airlines)
•Responsible for checking in passengers and creating boarding passes.
05/2023 – 09/2024
Calicut International
Airport,India
•Exercised a thorough understanding of airline ticketing,reservations and
cancellation procedures.
•Demonstrated excellent customer service skills while managing passenger
inquiries and complaints.
• Trained to handle any type of crisis situation.
• Able to work any shift.
• Handled emergency situations professionally.
•Mishandled Baggage Team.
EDUCATION
Aviation, Hospitality and Customer Service Course
Frankfinn Institute
2022 – 2023
Cochin,India
B A English and Communicative English
UNIVERSITY OF KERALA
2019 – 2022
Alappuzha,India
Higher Secondary
St. Joseph's Higher Secondary School For Girls
2017 – 2019
Alappuzha,India
SKILLS
Communication Skills
Time Management
Interpersonal Skills
Organizational Skills
Adaptability
Teamwork
Flexibility
Excellent Computer Skills
LANGUAGES
ENGLISH
MALAYALAM
HINDI
TAMIL
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