Candidate

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First Name: Winkle
E-Mail Address: winklemonteiro@gmail.com
Country: India
Phone: +919164992244
Current Job Designation: Business operations specialist- AIT auditor
Job Designation Applying For: Operations, auditing, customer support, logistics, warehouse support
Total Years of Experience: 4
Copy your Resume / CV in this box: Operations Specialist
Experienced professional with 3.8 years of expertise in process
optimization, vendor management, transportation logistics, Amazon
ads, brand management, and data-driven decision-making.
Proficient in data and process analysis tools, including Hubble, MS
Excel, MS Word, and SAP, alongside advanced project management
tools such as MS Project, MS Visio, and MS Excel. Skilled in EDI
standards (EDIFACT, X12, EiConsole) with multilingual fluency in English
and Hindi, and intermediate proficiency in German.
Work Experience
Sept 2023 – Feb 2025
Amazon, IN
Business Operations Specialist - AIT Auditor
Conducted weekly audits of 1,200+ products, ensuring
compliance with processes and maintaining a 99% accuracy
rate.
Resolved diverse customer and merchant inquiries through
professional communication, achieving high satisfaction levels.
Analyzed and organized program data, delivering insights that
improved tracking and met 100% of customer commitments.
Monitored project tasks to ensure timely completion, aligning
execution with defined objectives and metrics.
Implemented SOPs and change control mechanisms,
standardizing processes and reducing errors by 25%.
Consistently surpassed quality benchmarks while contributing
to key projects and achieving team goals.
June 2021 – Sept 2023
Amazon, IN
Seller Support Associate
Investigated and resolved complex seller issues related to
listings, orders, and accounts, ensuring seamless operations.
Managed queries and supported processes for Catalog, Vendor
Central, EDI, API, and Dropship systems.
Collaborated across teams to resolve 500+ catalog issues,
boosting customer satisfaction by 25% and enhancing vendor
support.
Streamlined catalog data management, reducing error rates by
30%, and optimized EDI processes, cutting processing time by
20%.
Enhanced product data accuracy for 50+ vendors, driving a
20% increase in sales revenue through improved operations.
Projects/Certifications
GEM Award -Top Gemba Contributor and had taken ownership of creating videos for Non Value Add Tickets,
which has contributed to a reduction in T4 RG.
Mentored two new hire teams and assisted them with ticketing, process and conducted refresher sessions twice
a month.
Completed NVA (Non-Value Added) tickets drive in bringing down the invalid tickets count from 24% to 2% by
coaching the associates and reviewing the tickets on real time basis.
Raised 33+ counting process improvement GEMBAs through ticketing tool to fix the process, tool and SOP gaps
and changes were approved by the program managing team.
Implemented a new vendor performance monitoring system, reducing error rates by 20%.
Collaborated with the logistics team to improve delivery times for products, resulting in a 30% increase in
customer satisfaction.
Improved the accuracy and completeness of product data for 50+ vendors, resulting in a 20% increase in sales
revenue.
Optimized product listings for 100+ vendors, resulting in a 15% increase in product visibility and sales.
Collaborated with the vendor support team to resolve 500+ catalog-related issues, resulting in a 25% increase in
customer satisfaction.
Developed and implemented a new process for catalog data management, reducing error rates by 30%.
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