Candidate

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First Name: Muhammad Akbar
E-Mail Address: owner@ptconstructions.com
Country: Oman
Phone: 98177135
Current Job Designation: CTO/OWNER
Job Designation Applying For: DIRECTOR
Total Years of Experience: 27+
Copy your Resume / CV in this box:

EXPERIENCE DETAILS

27+ YEARS-(FROM AUGUST.1998 TO TILL DATE):
(TECHNO-COMMERCIAL ACTIVITIES RELATED TO EPC & TURNKEY PROJECTS, PROJECT MAN-AGEMENT, JIT IMPLEMENTATION FOR PROCUREMENT PROCESS, PROJECT PLANNING, ESTIMA-TIONS AND DESIGN OF MECHANICAL ENGINEERING RELATED STATIC & ROTARY EQUIPMENT SKID MOUNTED PACKAGES, GENERAL STEEL FABRICATION, PREVENTIVE MAINTENANCE AND ERECTION OF PLANTS & EQUIPMENTS).
I am presently working as Chief Technical Officer & Owner of the Company on construc-tion projects for Pipelines, API 650 field erected Storage Reservoirs, Tanks & Silos with com-plete internal and external coating applications. I have rich and varied experience for the execu-tion of challenging construction projects in Water, Oil & Gas, Power Plants, Petrochemicals and Infrastructure within critical timelines and stringent parameters. During my carrier, I have suc-cessfully executed design, procurement, construction, maintenance and repair of steel tanks, Pressure Vessels, Storage Silo's, Blasting and Painting applications. etc. Under my supervision, I have trained a dedicated team of skilled personnel and used specialized equipment's and to carry out liaison with design consultants for tank & Vessel design (Mechanical Design calcula-tions through PV-Elite Software, FEM Analysis), Fabrication, Erection and construction activities in-house whilst maintaining high standards of HSE and Quality.
I am specialized for preparation of Techno-Commercials proposals for EPC & Turnkey Projects, Online bidding (Procurement Tiger), Supply, Fabrication, Special Coatings, Installation & Com-missioning of Static Equipment's VIZ. (All types of Vertical & Horizontal Tanks, Tank Farms, Large diameter Silo's, Pipelines, Piping Works, Flow-lines, Skid Mounted Equipment Packages, all types of Pressure Vessels, 500bbl Frac-Tanks, Mud Tank System, Tankers for fluid transpor-tation), Fuel system Automation and General Steel Fabrication works (Piping Supports, Pipe Racks, Piping Shoes), Transport Semi Flat & Low-bed Trailers and HDPE Pipeline works according to international standard codes.
I am authorized Mechanical Engineer from the Civil Defence, Ministry of Metrology (Weights and Measurements) Oman for inspection, maintenance and issue 3rd party certification of all types of mechanical equipment's, plants, articulated semi-trailer tankers for transportation of fluids (liquids and gases) VIZ Gas Tankers, Petrochemical Tankers, Water, Sewage and Chemi-cals. Also, I have specialization in automobile for the design, manufacturer, test and inspect any type of road transport tankers, King Pins for trailers, 5th Wheel for prime movers, Centre of Gravity Certifications, Brake for portable device inspections, all type of welding and repair works.

I have a strong background of Industrial Engineering & Business Management of Mechanical Industries, Engineering, Fabrication, Sales & Marketing, Tendering & Estimations. I have worked at various positions in Mechanical Engineering field during my career.



KEY SKILLS & ENGINEERING SUBJECTS:
I have a thorough knowledge of the Mechanical Engineering subjects and international codes VIZ: Structural FEM/STAAD-PRO Analysis, Pressure Vessels, Theory of Plates & Shells, Stress Analysis, Theory of Elasticity, Automobile Engineering, Operations Research (Linear Program-ming), Industrial Engineering Management, PERT Analysis, JIT, Concept, Numerical Analysis, Power Plant engineering of Thermal, Hydro, Solar & Nuclear Power Plants, Thermal Engineer-ing, Heat Transfer Analysis-(Conduction, Convection & Radiations), Heat Exchangers-(Hot & Cold), Boilers of all types, Fluid Machinery, Turbines & Pumps of all types, Machine Design, Measurement & Instrumentation, Production technology, Industrial Engineering-(Work study, Method study & Time Measurement techniques), Machine Drawings, Engineering (Mathematic, Physics, Chemistry, Economics, Ethics & Humanities), Basics of Electrical & Electronics Technol-ogy, Auto cad & Basics of computers, Engineering & Applied Thermodynamics, Engineering Me-chanics, Fluid Mechanics, Mechanics of Solids, Material Science, Powder Metallurgy, Theory of Machines, ASME, API, BS, UL, ISO, ASTM, IS, etc.

TECHNICAL CAPABILITY & KNOWLEDGE OF INTERNATIONAL CODES:
Knowledge of related National & International Codes as mentioned follows:
· BS EN 12285-1:2005 Workshop Fabricated Steel Tanks Part 1 Horizontal Cylindrical Sin-gle & Double Skin Tanks for the Underground Storage of Flammable & Non-Flammable Water Polluting Liquids
· BS EN 12285-2:2005 Workshop Fabricated Steel Tanks Part 2 Horizontal Cylindrical Sin-gle & Double Skin Tanks for the Aboveground Storage of Flammable & Non-Flammable Water Polluting Liquids
· BS EN 13094:2008 Tanks for the Transport of Dangerous Goods-Metallic Tanks with a Working Pressure not exceeding 0.5 bar –Design & Construction
· BS 799-5: 2010 Oil Burning Equipment Part 5 Carbon Steel Oil Storage Tanks Specifica-tion
· UL 142 Steel Aboveground Tanks for Flammable & Combustible Liquids (Cylindrical, Rec-tangular & Obround)
· UL 58 Steel Underground Tanks for Flammable and Combustible Liquids
· BS 2654 Vertical Steel Welded Storage Tanks with Butt Welded Shells for the Petroleum Industry
· API 650 Welded Steel Tanks for Oil Storage
· API 620 Recommended Rules for Design & Construction of Large Welded, Low Pressure Storage Tanks
· API 2000 Venting Atmospheric & Low-Pressure Storage Tanks
· API 653 Tank Inspection Code
· ANSI B31.1 Power Plant Piping
· ANSI B31.2 LPG Fuel Gas Piping
· ANSI B31.3 Process Piping- (Chemical Plant & Petroleum Refinery Piping)
· ANSI B31.4 Gasoline/Petrol Liquid Transportation Piping System
· ANSI B31.5 Refrigeration Piping
· ANSI B31.8 Storage Gas Transmission and Distribution Piping Systems
· NACE MR 01 75 Sulphide Stress Corrosion Cracking Resistance Metallic Materials for Oil-field Equipment
· ASTM G39/ 4 Point Bend Test with NACE TM0177 Solution-Sulphide Stress Corrosion Cracking-SSCC
· NACE TM 0284 Hydrogen Induced Cracking Testing-HIC
· API 5L Specifications for Seamless & Welded Steel Line Pipe Grades A, B, X42, X46, X52, X56, X60, X65, X70, X80 (PSL1 & PSL2)-LSAW/SSAW/ERW
· ASTM A106-Gr. B Seamless CS Pipes for high Temperature Grades A, B, C
· ASTM A 252 Gr. 1, 2 & 3 Standard Specifications for Welded & Seamless Pipe for Con-crete Piles Cylindrical Shape
· ASTM A 53 (Grades A & B) /A53M. A53 pipe is Suitable for Structural & Pressure Appli-cations
· ASTM A333 Gr.6-LTCS Pipe Sch.20 Through XXS SMLS/ERW/Welded/Fabricated
· ASTM A350 LF2/A516Gr.70-LTCS Forged Flanges, Class 150 #,300#,600#,2500#
· ASTM A350 LF2/A516Gr.70-LTCS Outlets, Class 3000 #,6000#,9000# & Required Sched-ules, Weldolet, Sockolet, Elbowolet, Threadolet, Nippolet
· ASTM A182-SS Forged Flanges Grade: F304, 304L,306,316L etc.
· ASTM/ASME A/SA 182 UNS F 44, F 45, F 51, F 53, F55, F 60, F 61
· ASTM A420 WPL6-LTCS Bend/Fittings Sch.20 Through XXS SMLS/LRB/Elbow/Tee/Reducer/Cap/Nipple, etc.
· ASTM A516 Gr.70-LTCS Boiler Plate
· ASTM A 312 (Seamless and Welded Austenitic Steel Pipe)
· ASTM A 234 Gr. WPB Elbows 90⁰ BW, Eccentric & Concentric Reducer
· ASTM A 105N WN Flange, Threadolet, Sockolet, NPT Plug, Blind Flange
· ASTM A 193 Gr. B7M /B7 Stud Bolt for Sour/Sweet Services Respectively
· ASTM A 194 Gr. 2HM/2H, Nut for Sour/Sweet Services Respectively
· ASME Sec II Part A-Ferrous Material Specifications
· ASME Sec II Part B-Non-Ferrous Material Specifications
· ASME Sec II Part C-Specifications for Welding Rod, Electrodes, and Filler Metals
· ASME Sec II Part D for the Properties of Materials (Customary/Metric)
· ASME Sec V Non Destructive Examinations
· ASME Sec VIII Division 1 Rules for Construction of Pressure Vessels
· ASME Sec VIII Division 2 & 3 Alternative Rules for Construction of High-Pressure Vessels
· ASME Sec IX Welding & Brazing Qualifications
· ASME Sec XII Rules for Construction and Continued Service of Transport Tanks
· ASME B16.5 Pipe Flanges & Flanged Fittings (NPS 1/2" through NPS 24")
· ASME B16.5 Bolt & Stud Dimensions for Flanges
· ASME B16.1 Industry Standard for Flanges
· ASME B16.47 Large Diameter Flanged Fittings (NPS 26" through NPS 60")
· ASME B16.20 Metallic Gaskets for Pipe Flanges
· ASME B 36.10M Welded & Seamless Wrought Steel Pipe
· ASME 36.19M Welded & Seamless Stainless-Steel Pipe
· ASME B 16.9 Factory Made Wrought Steel Butt Welding Fitting
· ASME 16.11 Forged Fittings, Socket Welding and Threaded
· ASME 16.25 Butt Welding Ends
· ASME 16.34 Valves Flanged, Threaded & Welding End
· API Standard 617 Centrifugal Compressor for Petroleum, Chemical & Gas Industry Ser-vices
· API 675 Positive displacement Pumps (Especially used for Chemical Injection Skids)
· API Standard 610 Centrifugal Pumps for Petroleum, Heavy Duty Chemical & Gas Industry Services
· API RP 520 Sizing Selection & Installation of Pressure Relieving Devices in Refineries
· BS 5950 Structural Use of Steel Work in Buildings
· BS 8110 Structural Use of Concrete
· BS 8004 Code of Practice for Foundations
· BS 6399 Loading for Building
· IS: 1875 1984 Wind Loads
· IS:1893 2002 Earthquake Loads
· ISO 10474 Material Testing Certificates
· ISO | IEC: 17020: 2012 Inspection Services
· ISO | IEC: 17025: 2017 Calibration Laboratories
· ISO 19380: 2019(E), IS 11849: 1986 CG of Vehicles
· ISO 29001: 2020 Petroleum | Petrochemical |Natural Gas Industries
· IS | 6763-2: 1987 Kingpin and 5th Wheel Inspections
· ISO 9001: 2015 Quality Management System
· ISO 14001: 2015 Environmental Management System
· ISO 45001: 2018 Occupational Health and Safety Management System









PROFESSIONAL COLLEGE & UNIVERSITY DETAILS:
A. Bachelor of Mechanical Engineering held in Aug.1998, Division First (Full time) from Re-gional Engineering College Hazratbal Srinagar Kashmir, University of Kashmir, India
B. Diploma in Business Entrepreneurship and Management Course-(An open learning program in Entrepreneurship), Oct.1998 to June.1999, Position First- (By Correspondence)-Entrepreneurship Development Institute of India (EDII), Ahmedabad, India in collaboration with FRIEDRICH - NAUMANN - STIFTUNG – Germany

EDUCATIONAL DETAILS:
FROM TO LEVEL QUALIFICATION INSTITUTE NAME
Oct.1998 June.1999 1st Position OLPE-DIBM EDII Ahmedabad
Sep.1992 Aug.1998 1st Division BE Mechanical RECS UK-J&K
Feb.1989 Nov.1989 2nd Division Secondary Part ii J&K State Board
Feb.1988 Dec.1988 2nd Division Secondary Part i J&K State Board
Dec. 1985 Nov.1987 Grade ii Secondary J&K State Board

1. CHIEF TECHNICAL OFFICER & OWNER FOR PIPELINE AND TANK CONSTRUC-TIONS(PTC); MUSCAT, SULTANATE OF OMAN, FEB. 2022 TO PRESENT
Recently executed projects at PTC are as follows:
a. NAMA Water Services 56" diameter 3LPE Pipeline Project with internal FBE painting and externally HSS coating from Desalination Plant to Four Steel Tank Reservoirs (D-75M, H-7.5M) each.
b. NAMA Water Services for the construction of ADC Tank Farm Piping connections.
c. Steel Tank Reservoir Constructions at Samad-Al-Shan (Mudhaibi) various location, RR1, RR2, NAR, NSS-7No's by Jacking methods D-28M, H-12.5M.
d. SS304 Perforated Tees-33No's of various diameters and the biggest one diameter 1485mm, L-6M for all storage tank reservoirs of the project.
e. Oman Flour Mill Soyabean Vegetable Oil Tank package with rotary transfer pumps, con-trol panels in auto/manual mode and piping works till production day tank.
f. Skid mounted 350GPM Fire Pump and water transfer pump.
g. Pumping Station Operations for NAMA Water Services under LNT for Dhakliya Project.
h. Duqm Shrimp feed plant project for all mechanical and metal works which includes product handling system 500TPH at Duqm port from Vessel to Silos, Warehouses, Plant silos and product handling belt Conveyor system, Bucket Elevators, Chain Conveyors, Fish & Soyabean oil storage tanks, LPG Bullets, Fire Pump room, Water Pumping package, Sewage Tank system, Compressor room and other related piping, platform, gratings, cage ladders and handrail works.



2. GENERAL MANAGER FOR ENGINEERING AND SCIENTIFIC SOLUTIONS LLC; MUSCAT, SULTANATE OF OMAN—FEB. 2017 TO FEB. 2022
I. Fabrication & Welding services for maintenance of Hull and Outfitting Sections for Oman Drydock Duqm Ship Maintenance Company.
II. Welding of LPG Bullets-(Pressure Vessels) -9No's for LNT Heavy Engineering at So-har Port for Petrofac Duqm Refinery Project
III. Fuel Tanks 45KL Horizontal Cylindrical Type & 4.5KL Rectangular Type for RCA Nizwa Project
IV. Fabrication of Pressure Vessels-13 No's for LNT Heavy Engineering at Sohar Port for Saudi ARAMCO & Kuwait Refinery Project
V. For Punj Lloyd Ltd. Fabrication, Preheating and Coating of BVS 20" Pipe Spools for OGC/ORPIC Fahud to Sohar Pipeline Project
VI. For Punj Lloyd Ltd. Fabrication and Coating of Pipe Supports, Handrails, Gratings and Cage Ladders for OGC/ORPIC Fahud to Sohar Pipeline Project, Launcher Area and BVS Stations
VII. For Punj Lloyd Ltd. BVS Pipe Shoe Supports and Puddle Flanges for OGC/ORPIC Fahud to Sohar Pipeline Project
VIII. 70KL Flush and 100KLFuel Tanks of Mazoon Dairy Project. Al-Burami for, main Con-tractor Al Adrak Trading & Cont. LLC
IX. Fuel Tanks 30KL Horizontal Cylindrical Type for MOH Khasab and 5KL for Darsait Pro-ject
X. Fabrication and Coating of 20" Pilling works for ROP Sidab Project Marine Services
XI. Fabrication of 10KL Horizontal Fuel Tanks for Intercontinental Hotel Muscat
XII. Gulf Drilling Skid Mounted Camp Refurbishment works -150 No's RIG # 4, 101, 104 &108
XIII. 20" Fabricated & Machined Flanges for LNT(OMAN) LLC from Bausher to Seeb Wa-terline Project
XIV. OGC 48" Line Supply of Insulation Gaskets with Nuts, Sleeves, Bolts and the Bolt Tensioning Services for Fahud Gas Station
XV. HDPE Butt Heat Fusion Works for JORD OXY-OMAN Project 16", 6",4",3" & 2" for main contractor TOCO LLC
XVI. GTAW Welders supply for LNG Plant Shut down works and SOGEX- AL Kamil Power Plant
XVII. Pipe Fitters & SMAW manpower supply to PDO Al Kauther Depletion Project for LNT(Oman).

3. TECHNO-COMMERCIAL MANAGER, GULF TRIANGLE INDUSTRIES & SERVICES LLC; MUSCAT, SULTANATE OF OMAN—AUG. 2012–JAN.2017
I was executing EPC & Turnkey Projects of steel fabrication works and engineering design of static equipment's which includes Turnkey projects of Plants & Equipment's, Atmospheric tanks, Silos, Underground Jacketed Vessels, Drain Vessels, Flow-Back tanks, Mud Tank System, Brine Tanks, Aeration Tanks, Frac Tanks, trailer mounted equipment's, flow lines and tank farms. I have provided one stop quality solution to our customers for all types of steel fabrica-tion works under one roof according to international codes of ASME/UL/BS/EN/NACE & ISO Standards.

4. ENGINEERING COMMERCIAL MANAGER, MUDHAHER ESTABLISHMENT; MUSCAT, SULTANATE OF OMAN—OCT.2008-JUNE 2012
I was responsible for estimation, marketing, design review & liaison with consultants for Pres-sure Vessel Fabrication, Knockout Drums, Bulk Storage Vertical API 650 Tanks, Semi-Trailer mounted tankers, Vacuum Tankers and Saddle mounted steel tanks.

5. SR. MECHANICAL ENGINEER AT HINDUSTAN CONSTRUCTION COMPANY (HYDRO-POWER PLANT PROJECT IN JK); MUMBAI-INDIA— MARCH.2003- SEP. 2008
I was posted at JK for construction of 45MW HEP Plant and was responsible for Mechanical Equipment's & Plants VIZ Erection of Batching plants, Ice Maker Plants, Chilling Plants, DG sets and associated mechanical works for the Plants & Equipment's and to take care of all mainte-nance works of mechanical equipment's, earthmoving machinery and crawler cranes at site.

6. PRODUCTION ENGINEER, MAZOON TANKS RUSAYL; MUSCAT, SULTANATE OF OMAN — FEB.2000-FEB 2003
I was responsible for engineering design and production of horizontal steel saddle mounted fuel tanks & associated general steel works.

7. MECHANICAL ENGINEER AT MECHANICAL ENGINEERING DEPARTMENT (PWD); J&K-INDIA—OCT.1998 TO JAN. 2000
I have worked in Government of J&K-PWD Mechanical Engineering Department and was re-sponsible for deployment of machinery & maintenance of works machinery, mechanical equipment's, Compressors, DG Sets, Plants and Earthmoving machinery.

For any further clarifications. Please feel free to contact the undersigned.
Yours Truly,


Eng. Muhammad Akbar Wani- 9817 7135
(B.E. Mechanical & Diploma in Business Management)
Muscat-Sultanate of Oman
E: waniakbar@gmail.com

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Candidate

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First Name: Sanjeev Pal
E-Mail Address: sanjeev2025pal@gmail.com
Country: India
Phone: 08009756433
Current Job Designation: Business Development Executive
Job Designation Applying For: Logistic Coordinator
Total Years of Experience: 2
Copy your Resume / CV in this box: Sanjeev Pal
(Sales Executive)
Location: Maharashtra, India
Contact: +91 8009756433
Email: sanjeev2025pal@gmail.com
LinkedIn: linkedin.com/in/sanjeev-pal-b53356354/
PROFILE SUMMARY
Sales-driven professional adept at steering strategic growth and enhancing product visibility within competitive markets, with 2 years and 8 months of focused experience in business development. Excels in applying analytical strategies to tap into emerging market opportunities and boost enterprise value through vigorous leadership of sales operations and customer relationship management.

KEY HIGHLIGHTS:
• Initiated revenue-maximizing strategies that bolstered market presence
• Conducted deep market trend analyses to identify lucrative business opportunities
• Upgraded CRM systems, enhancing analytical capabilities and operational efficiency
• Negotiated cost-effective agreements with strategic vendors
• Led targeted customer acquisition efforts, significantly expanding the client base
• Streamlined sales processes to optimize efficiency and revenue growth
AREAS OF EXPERTISE
• Business Development
• Strategic Planning
• Market Penetration
• Revenue Growth
• Communication • Sales Strategy Development
• Market Research
• Customer Relationship Management
• Vendor Relationship Management
• Problem-Solving • Data Analysis
• Performance Monitoring
• Customer Database Management
• Leadership
• Negotiation

TECHNICAL PROFICIENCY
• Office Productivity: Microsoft Word, Excel, PowerPoint, Access
• Accounting Software: Tally ERP 9
• Operating Systems: Windows 7/8/10
• CRM Software: CRM tools (Generic)

PROFESSIONAL EXPERIENCE
Business Development Executive | General Diagnostic International Pvt Ltd, Mumbai, India June 2023 - June 2024
• Spearheaded the formulation of business development plans, focusing on strategic expansion of the client base
• Executed these plans effectively, accelerating revenue streams and enhancing market presence
• Conducted in-depth market analyses to identify lucrative business opportunities
• Implemented targeted strategies to seize these opportunities, ensuring alignment with corporate growth objectives

Field Sales Executive | Deepak Fertilisers and Petrochemicals Corporation Pvt Ltd, Mumbai, India September 2021 - May 2023
• Orchestrated the development of sales strategies, setting clear goals for the sales team
• Led these strategies to fruition, driving substantial market penetration and achieving significant sales milestones
• Engineered and maintained a comprehensive customer database, significantly enhancing data-driven decision-making
• Utilized the database to enhance customer engagement and interaction, ensuring detailed tracking and assessment
• Performed detailed evaluations of sales data to identify and understand customer behaviour trends and preferences
• Leveraged these insights to optimize marketing strategies and refine product offerings
• Cultivated strong relationships with vendors, focusing on strategic partnerships and negotiations
• Strengthened these partnerships, achieving significant cost reductions and improved operational efficiency across multiple product lines

EDUCATION
• Bachelor of Science in Physics, Chemistry, and Maths, Dr Ram Manohar Lohia University, Ayodhya, Uttar Pradesh — 2020

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Candidate

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First Name: Ashwini Manjeet Valmiki
E-Mail Address: Ashchavan72@yahoo.com
Country: India
Phone: 08668869121
Current Job Designation: Project manager
Job Designation Applying For: Sr project manager
Total Years of Experience: 16
Copy your Resume / CV in this box: Ashwini Chavan (Valmiki)
+91 8668869121
Pune, India – 411060
Salesforce Project Manager
LinkedIn Profile
SUMMARY
Seasoned IT professional with 15+ years of experience in Application Development and CRM Management,
specializing in Salesforce Project Management. Successfully led over 30 Salesforce implementations,
boosting client satisfaction by 30% and reducing project delivery time by 20%. Expert in stakeholder
management, agile methodologies, and resource optimization. Seeking roles in Salesforce Project
Management to drive organizational growth and efficiency. Spearheaded projects across Telecom, Retail &
Banking, E-Mobility, and FSS sectors delivering tailored solutions that enhanced operational efficiencies
and increased service delivery speed by 25%, directly impacting customer satisfaction scores.
ACQUIRED SKILLS
 Salesforce & CRM
 Agile Methodologies
 Risk Management
 Resource Allocation
 Budget Management
 Sales Cloud
 Service Cloud
 Experience Cloud
 Community Cloud
 Strategic Planning
 Incident Management
 Release Management
 Stakeholder Management
 Project Management
 Client Collaboration
 Requirements Gathering
 Communication Plans
 Process Improvement
 Performance Management
 Operations Management
 Project Delivery Management
PROFESSIONAL EXPERIENCE
Salesforce Project Manager | IBM India Private Ltd – Pune, India May 2022 – Present
 Developed, managed, and optimized delivery activities and processes, ensuring effective
prioritization and trade-offs aligned with overall strategy and organizational constraints.
 Applied agile methodologies, resulting in a 20% reduction in project delivery time and enhanced
team efficiency.
 Orchestrated end-to-end Salesforce projects for E-Mobility, Billing & Telecom industry clients,
achieving a 20% increase in project delivery efficiency.
 Collaborated closely with the product leader, internal teams and third-party vendors to design and
ensure efficient project execution, enhancing cross-functional team coordination and reducing
project delays by 40%
 Regularly assessed risks and opportunities for improvements to program and project management
processes; drove for process improvements focusing on simplification and productivity.
 Documentation of formal project plans including Project Charters, Roadmap, Communication Plans,
Timelines, Risks/Issues, Action Logs, Technical & Functional design documents.
 Directed cross-functional teams in developing and implementing Salesforce solutions, enhancing
client satisfaction by 30%.
 Formulated comprehensive project plans, timelines, and budgets, mitigating risks and ensuring
95% on-time project delivery.
 Coordinated scrum ceremonies and daily stand-ups, maintaining a 90% team productivity rate
throughout project lifecycles.
 Represented the primary point of contact for clients, fostering strong relationships and achieving a
98% client retention rate.
 Worked with the product and program leadership team to mature program and project
management frameworks and tools. Proficiency in project management tools such as Jira, MS
Project, Azure DevOps, Rally, ITSM Remedy.
 Integrated Salesforce with external systems using APIs and middleware solutions, ensuring
seamless data flow and real-time updates across platforms.
Salesforce Project Delivery Lead | Accenture Solutions Pvt. Ltd – Pune, India Aug 2013 – May 2022
 Implemented multiple Salesforce engagements, resulting in a 25% increase in project success rate
across Communications, Media & Technology domains.
 Aligned internal leadership and stakeholders to ensure project goals, improving stakeholder
satisfaction by 35%.
 Applied agile methodologies, resulting in a 20% reduction in project delivery time and enhanced
team efficiency.
 Devised and executed project communication plans, technical implementation plans, and release
trackers, ensuring 100% adherence to quality standards.
 Delivered periodic client updates on project goals, risks, and timelines, achieving a 95% client
approval rating on project deliverables.
 Automated complex business processes using Salesforce Flow and Process Builder, reducing
manual intervention by 40%.
 Utilized deep understanding of Salesforce platform capabilities to design solutions that meet
business requirements and enhance user experience
Salesforce Senior Programmer | Cognizant Technologies – Pune, India Sept 2012 – June 2013
 Supervised daily operations of the Salesforce Service Cloud platform, achieving a 15% reduction in
incident resolution time.
 Executed data migration strategies and created customized reports and dashboards, enhancing data
accuracy by 25%.
 Maintained security and compliance protocols, reducing security incidents by 20%.
 Led small to medium-scale projects, ensuring 90% project completion within the designated
timeline.
 Evaluated client business processes, identifying improvement areas and implementing solutions to
increase efficiency by 30%.
System Administrator | Capita India Pvt. Ltd – Pune, India July 2010 – June 2011
 Developed metrics for key performance indicators, improving trend analysis accuracy by 40%.
 Maintained application performance and tuning, increasing system uptime by 10%.
 Provided third-line application support, reducing issue resolution time by 25%.
 Administered user provisioning and license management, optimizing resource allocation.
 Conducted regular system audits and cleanups, enhancing overall system performance by 15%.
EDUCATION
PGDBA (Post Graduate Diploma in Business Administration)
Symbiosis International University, Pune, India
BCS (BSc. Computer Science)
Symbiosis International University, Pune, India
CERTIFICATIONS
 PRINCE2® Foundation
 Salesforce Certified App Builder
 Salesforce Certified AI Associate
 Salesforce Certified Administrator
 Salesforce Certified Platform Developer I
 Salesforce Certified Business Analyst
 Salesforce Certified Sales Cloud Consultant
 Salesforce Certified Service Cloud Consultant
 Salesforce Certified Marketing Cloud Admin
 Salesforce Certified Developer – 401
 Zuora Certified Business Analyst L1
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Candidate

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First Name: Subin Tk
E-Mail Address: subinnjr483@gmail.com
Country: India
Phone: +971504675872
Current Job Designation: Logistics
Job Designation Applying For: Logistics Assistant
Total Years of Experience: One year experience in Dubai
Copy your Resume / CV in this box: Hiring Manager
International Investment Firm
Dubai, UAE

Dear Hiring Manager,

I am excited to apply for the HR & Admin Assistant role at your forward-thinking firm. With 2+ years of experience in compliance management, process optimization, and client coordination—alongside my proficiency in MS Office (Advanced Excel) and meticulous attention to detail—I am eager to contribute to your HR operations and sustainability goals.

Key Qualifications:
- Streamlined workflows in logistics roles, improving efficiency by 30-40% and ensuring compliance with regulatory standards.
- Managed 50+ client accounts and documentation, demonstrating strong organizational skills and accuracy in recordkeeping.
- Proficient in data entry, reporting, and cross-functional coordination—skills transferable to HRIS management, onboarding, and recruitment support.
- Familiar with UAE operational frameworks and committed to continuous learning, including local labor laws and HR best practices.

Based in Dubai and fluent in English, Hindi, and Malayalam, I am immediately available to join your team and support your mission of collaboration and professional growth. I would welcome the opportunity to discuss how my background aligns with your needs.

Thank you for considering my application.

Sincerely,
Subin TK
Sonapur, Dubai, UAE | +971 504675872 | subimjr483@gmail.com | linkedin.com/in/subin-tk
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Candidate

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First Name: Devender
E-Mail Address: devender.r1990@gmail.com
Country: India
Phone: 09885676004
Current Job Designation: Area Service Manager
Job Designation Applying For: Area Service Manager
Total Years of Experience: 7
Copy your Resume / CV in this box: DEVENDER KUMAR R
India
Contact: +91 9885676004 | E-mail: devender.r1990@gmail.com
LinkedIn URL: https://www.linkedin.com/in/devender-kumar-37883786/
Personal Particulars
Date of Birth: 04-01-1990│ Nationality: Indian
Passport Number: Z5978656
Permanent/Present Address: India
________________________________________

PROFESSIONAL SUMMARY
Result Driven Professional with over a decade of distinguished expertise in the consumer durable industry, specializing in customer service and satisfaction Good at orchestrating large-scale service operations, managing multi-product portfolios, and driving customer-centric strategies to achieve operational excellence Good track record of enhancing service delivery, optimizing resource utilization, and maintaining high customer satisfaction metrics A strategic leader with a knack for streamlining processes, fostering team collaboration, and implementing innovative solutions to meet organizational goals.

SKILLS

Technical Skills: CRM (Salesforce), Warehouse Audits, Spare Parts Management, NPS Optimization, Digital Tools Implementation, Service Franchise Management
Functional Skills: Customer Satisfaction, Key Account Management, Team Leadership, Process Streamlining, Training & Development, Institutional AMCs, Retail Market Handling


WORK EXPERIENCE
Area Service Manager │Voltas Limited | Jul 2013 – Jul 2022
• Spearheaded customer satisfaction initiatives across Hyderabad and Telangana, managing a diverse product portfolio including air conditioners, refrigeration units, and home appliances.
• Implemented CRM (Salesforce) to enhance service efficiency and customer engagement.
• Directed 15 service franchises, ensuring seamless operations and alignment with retail market demands.
• Optimized spare parts logistics, reducing defective unit resolution time to 15 days.
• Conducted quarterly warehouse audits, maintaining inventory accuracy and operational readiness.
• Delivered technical and soft skills training to technicians, improving service quality and safety standards.
• Maintained an NPS of 80% and managed 55% of branch call load, contributing significantly to revenue generation.
Area Service Manager │Croma Limited | July 2022 – Nov 2022
• Oversaw customer service operations for Hyderabad and Telangana, handling a wide range of consumer electronics and appliances.
• Streamlined defective unit clearance processes, achieving resolution within one month.
• Expanded service network by onboarding 5 additional service centers to accommodate growing customer demand.
• Conducted monthly audits of spares and finished goods, ensuring operational efficiency.
• Maintained breakdown call dissatisfaction rates below 2%, enhancing customer trust and loyalty.
Area Service Manager │Samsung India Electronics Limited | Nov 2022 – Jul 2024
• Managed customer satisfaction for Hyderabad and Telangana, overseeing a vast product range including home appliances, visual displays, and mobile devices.
• Supervised 28 service centres, ensuring efficient service delivery during peak demand periods.
• Implemented same-day service initiatives, significantly improving customer experience.
• Maintained NPS at 80%, HCS at 90%, and dissatisfaction rates at 2.7%.
• Leveraged digital tools to enhance service center operations and customer engagement.

EDUCATION
Bachelor of Technology (Mechanical Engineering), JNTU Hyderabad University, India, 2013
Diploma in Automobile Engineering, S.G.M. Government Polytechnic College, India, 2008

LANGUAGES
English, Hindi


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