Candidate

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First Name: Muhammed afsal
E-Mail Address: Muhammedafsalay@outlook.com
Country: India
Phone: 9747152693
Current Job Designation: Ioc End-user support engineer
Job Designation Applying For: IT support engineer
Total Years of Experience: 4
Copy your Resume / CV in this box: MUHAMMED AFSAL A Y Palakkad, KL, India, 678573 ◆ +91 9747152693 ◆ muhammedafsalay@outlook.com https://www.linkedin.com/in/muhammed-afsal-9a296b2a2/ PROFESSIONAL SUMMARY With a wealth of experience nearly four years and a proven track record of success in the field of system administration and IT support and have the credentials needed to positively influence the organization. I possess strong communication and interpersonal skills to explain technical concepts to non-technical audiences. SKILLS System Monitoring Windows 10,11 Mobile Device Management Service Now, VDI Support Remote Support Microsoft Admin center, O365 Network Troubleshooting and support In-tunes, vSphere Technical support Local Area Network (LAN) Excellent Communication Patch Management, SCCM, Zabbix Active Directory Customer support Computer Hardware Knowledge WORK EXPERIENCE IOC End-User Support Engineer, 09/2024 – Preset Zellis HR India Pvt Ltd Providing Support allover Zellis employees in India, UK and Singapore via Service Now Serving as a primary contact point for IT related issues in Zellis Monitoring and perform basic troubleshooting in servers. First level troubleshooting in vSphere Experience in O365 Admin Center and Exchange Server. Hands on experience in Active Directory and Server OS Exposure in Microsoft Intune and azure Entra Handling P1 calls from Onshore and Offshore users. Coordinating with necessary team for major Incident. Hands-On Experience with monitoring tools such as Zabbix, Xymon and ControlUp. User Profile management of Citrix through Citrix admin Console. Managing and disposing of IT Assets Desktop Support Engineer, 06/2023 – 09/2024 Artech Infosystems – Kochi, India (Payroll worked on KPMG) Manage 1500+ Systems including OS installation, migration and Latest patch updating. Execute a planned Update on patch and service pack management at production and test Systems Monitor and maintain system performance and execute security precautions Provide support for mail service for handheld devices (MDM, Intune, IvantiGo). Support Citrix workspace, VMWare Horizon Client and Remote Desktop for VDI users. Troubleshoot network issues and escalate Network team Assist and support for international users. Coordinate with vendor engineers for Hardware troubleshooting (HP, Dell, Asus) Provide support for Client based Applications. Provide guiding and induction for the new joiners. Configured hardware and granted system permissions to new employees. Desktop Support Engineer, 11/2022 – 06/2023 Vserv infosystems – Kochi, India Served as a primary point of Contact for support related to IT Issues all over Kerala. Managing 800+ users individually using ticketing tool Installing, configuring and troubleshooting hardware and software. Monitored systems in operation and quickly troubleshot errors. Maintain an inventory of all hardware and software license within the organization Provide support for company software (VPN, Anti-Virus, Encryption, etc.) Installing and Configuring mail services on user's mobiles (G-suite, Mobile iron Go, IvantiGo). Coordinate with Hardware vendor (HP,Dell)on case of system or server troubleshooting System Engineer, 10/2021 – 10/2022 ICS-India IT Education – Palakkad, India Deployed, monitoring and maintained systems and network in Workgroup environment. Maintain inventories of hardware and software and Documentation. Provide Induction for newly hired users. Diagnosed and executed resolution for network and systems issues. Diagnosed and resolved hardware and software issues of 50+ systems Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending. EDUCATION Bachelor of Science in Computer Science, 03/2021 IHRD Kuzhalmannam – Kottayi, Palakkad, India LANGUAGE English – Fluent Tamil – Intermediate Malayalam – Mother Tongue
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