Candidate

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First Name: Ashwini Manjeet Valmiki
E-Mail Address: Ashchavan72@yahoo.com
Country: India
Phone: 08668869121
Current Job Designation: Project manager
Job Designation Applying For: Sr project manager
Total Years of Experience: 16
Copy your Resume / CV in this box: Ashwini Chavan (Valmiki)
+91 8668869121
Pune, India – 411060
Salesforce Project Manager
LinkedIn Profile
SUMMARY
Seasoned IT professional with 15+ years of experience in Application Development and CRM Management,
specializing in Salesforce Project Management. Successfully led over 30 Salesforce implementations,
boosting client satisfaction by 30% and reducing project delivery time by 20%. Expert in stakeholder
management, agile methodologies, and resource optimization. Seeking roles in Salesforce Project
Management to drive organizational growth and efficiency. Spearheaded projects across Telecom, Retail &
Banking, E-Mobility, and FSS sectors delivering tailored solutions that enhanced operational efficiencies
and increased service delivery speed by 25%, directly impacting customer satisfaction scores.
ACQUIRED SKILLS
 Salesforce & CRM
 Agile Methodologies
 Risk Management
 Resource Allocation
 Budget Management
 Sales Cloud
 Service Cloud
 Experience Cloud
 Community Cloud
 Strategic Planning
 Incident Management
 Release Management
 Stakeholder Management
 Project Management
 Client Collaboration
 Requirements Gathering
 Communication Plans
 Process Improvement
 Performance Management
 Operations Management
 Project Delivery Management
PROFESSIONAL EXPERIENCE
Salesforce Project Manager | IBM India Private Ltd – Pune, India May 2022 – Present
 Developed, managed, and optimized delivery activities and processes, ensuring effective
prioritization and trade-offs aligned with overall strategy and organizational constraints.
 Applied agile methodologies, resulting in a 20% reduction in project delivery time and enhanced
team efficiency.
 Orchestrated end-to-end Salesforce projects for E-Mobility, Billing & Telecom industry clients,
achieving a 20% increase in project delivery efficiency.
 Collaborated closely with the product leader, internal teams and third-party vendors to design and
ensure efficient project execution, enhancing cross-functional team coordination and reducing
project delays by 40%
 Regularly assessed risks and opportunities for improvements to program and project management
processes; drove for process improvements focusing on simplification and productivity.
 Documentation of formal project plans including Project Charters, Roadmap, Communication Plans,
Timelines, Risks/Issues, Action Logs, Technical & Functional design documents.
 Directed cross-functional teams in developing and implementing Salesforce solutions, enhancing
client satisfaction by 30%.
 Formulated comprehensive project plans, timelines, and budgets, mitigating risks and ensuring
95% on-time project delivery.
 Coordinated scrum ceremonies and daily stand-ups, maintaining a 90% team productivity rate
throughout project lifecycles.
 Represented the primary point of contact for clients, fostering strong relationships and achieving a
98% client retention rate.
 Worked with the product and program leadership team to mature program and project
management frameworks and tools. Proficiency in project management tools such as Jira, MS
Project, Azure DevOps, Rally, ITSM Remedy.
 Integrated Salesforce with external systems using APIs and middleware solutions, ensuring
seamless data flow and real-time updates across platforms.
Salesforce Project Delivery Lead | Accenture Solutions Pvt. Ltd – Pune, India Aug 2013 – May 2022
 Implemented multiple Salesforce engagements, resulting in a 25% increase in project success rate
across Communications, Media & Technology domains.
 Aligned internal leadership and stakeholders to ensure project goals, improving stakeholder
satisfaction by 35%.
 Applied agile methodologies, resulting in a 20% reduction in project delivery time and enhanced
team efficiency.
 Devised and executed project communication plans, technical implementation plans, and release
trackers, ensuring 100% adherence to quality standards.
 Delivered periodic client updates on project goals, risks, and timelines, achieving a 95% client
approval rating on project deliverables.
 Automated complex business processes using Salesforce Flow and Process Builder, reducing
manual intervention by 40%.
 Utilized deep understanding of Salesforce platform capabilities to design solutions that meet
business requirements and enhance user experience
Salesforce Senior Programmer | Cognizant Technologies – Pune, India Sept 2012 – June 2013
 Supervised daily operations of the Salesforce Service Cloud platform, achieving a 15% reduction in
incident resolution time.
 Executed data migration strategies and created customized reports and dashboards, enhancing data
accuracy by 25%.
 Maintained security and compliance protocols, reducing security incidents by 20%.
 Led small to medium-scale projects, ensuring 90% project completion within the designated
timeline.
 Evaluated client business processes, identifying improvement areas and implementing solutions to
increase efficiency by 30%.
System Administrator | Capita India Pvt. Ltd – Pune, India July 2010 – June 2011
 Developed metrics for key performance indicators, improving trend analysis accuracy by 40%.
 Maintained application performance and tuning, increasing system uptime by 10%.
 Provided third-line application support, reducing issue resolution time by 25%.
 Administered user provisioning and license management, optimizing resource allocation.
 Conducted regular system audits and cleanups, enhancing overall system performance by 15%.
EDUCATION
PGDBA (Post Graduate Diploma in Business Administration)
Symbiosis International University, Pune, India
BCS (BSc. Computer Science)
Symbiosis International University, Pune, India
CERTIFICATIONS
 PRINCE2® Foundation
 Salesforce Certified App Builder
 Salesforce Certified AI Associate
 Salesforce Certified Administrator
 Salesforce Certified Platform Developer I
 Salesforce Certified Business Analyst
 Salesforce Certified Sales Cloud Consultant
 Salesforce Certified Service Cloud Consultant
 Salesforce Certified Marketing Cloud Admin
 Salesforce Certified Developer – 401
 Zuora Certified Business Analyst L1
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