Duty Manager

First Name: Vishnu
E-Mail Address: vishnuguru13@gmail.com
Country: United Arab Emirates
Phone: +447424793342
Job Position Applying For: Duty Manager
Current Job Title: Trainee Duty Manager
Total Years of Experience: 6
Copy your Resume / CV in this box:
PROFESSIONAL SUMMARY

Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with kind, friendly and knowledgeable support. Adept at managing food and beverage department and front office.

CONTACT
Vishnuguru13@gmail.com
+44 7424 793342,+91 97915 88884,
London,United Kingdom.


WORK HISTORY

TRAINEE DUTY MANAGER, Currently Working
Leonardo Hotels UK & Ireland | Formerly Jurys Inn,
United Kingdom

• Responded to customer concerns with speed and
knowledge, delivering professional, personalised service.
• Actioned and resolved guest feedback to boost service
quality.
• Handled guest complaints to protect brand reputation.
• Oversaw emergency procedures and administered first
aid.

FRONT OFFICE SUPERVISOR, Jan 2018-Dec 2022
HILTON, United Kingdom

• Facilitated efficient running of housekeeping operations by producing accurate room status reports in Oracle and Opera.
• Processed guest payments, including vouchers and online payments more accuracy.
• Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
• Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
• Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.



EDUCATION

Bachelor of engineering – Electronic and communication engineering, Angel college of engineering and technology.

Master of business administration – International Business, University of Greenwich, London.

Master of Science - project management, BPP University, London.




SKILLS

Customer relation expertise
Hotel administration
Venue sales
Process improvements
Inter department co-ordination
Front desk operations