Secretary, Computer Operator, Office Clerk, Storekeeper

Full Name: Abdul Rasheed
E-Mail Address: abdulrasheedvtkd@gmail.com
Mobile Number: 00971558511319
Current Location - City/Country: Abu Dhabi, UAE
Sector : Administration
Job Designation (Current): Computer Operator
Job Designation (Wanted): Secretary/Computer Operator/Office Clerk/ storekeeper
Main Skill Set/Expertise: Computer softwares
Experience in Number of Years: 16
Highest Degree/ Diploma/ Certification: Pre-Degree
Nationality: Indian
Copy-Paste Your CV Here: Abdul Rasheed C

Email : abdulrasheedvtkd@gmail.com     
 Mobile : +971 5585 11319

To work for the organization to the best of my knowledge and ability from where the association could benefit from my services and provide me with knowledge that are professionally important to me.


Office Secretary, Computer Operator, Store Keeper, Warehouseman, Office Assistant, Receptionist, Office Coordinator, Office Clerk,

A coordinator enriched with the ability of delivering satisfactory customer support by coordinating between different departments of the organization to improve the companies’ goodwill and increase the business.

Microsoft office (Word, Excel, PowerPoint, Access) and internet knowledge


1.      Current organization    : CSC (Common Service Center), Manjeri, Kerala, India
Designation             : Sr. Computer Operator
Duration                : September 2013 to till date (6 Years)

Job description– In the current job
•       Providing all kind of online services to the Public

2.      Previous Organization           : Al-Bassam International Company, Saudi Arabia
Designation                     : Operations Coordinator
Duration                        : February 1996 to March 2012 (16 Years)

  Job description
•       Study of required materials after receiving enquiry from the customers.
•       Sending price request to the suppliers.
•       Price negotiation with suppliers.
•       Quotation preparation and submission to the customers.
•       Making follow-up with the customers.
•       Evaluating customers and negotiation on price and payment terms.
•       Obtaining purchase orders from the customer.
•       Purchase order acknowledgment.
•       Prepare and send purchase orders to the suppliers.
•       Coordinating with the supplier to arrange the delivery of the materials on time.
•       Coordinating with the freight forwarders to pick-up the materials from the supplier’s ware-house and delivering to our company ware-house.
•       Prepare and arrange necessary documents to clear the items from the customs department.
•       Receive the item to the inventory system
•       Coordinate with the customer for the item delivery and installation.
•       Prepare necessary documents including the invoices for the delivery and installation of the item. 
•       Co-ordination of skilled workers at site for the delivery, installation and commissioning.
•       Collecting Completion certificate.
•       Collection of payment.

3.      Previous Organization           : PACE, Manjeri, Kerala, India
Designation                     : Computer Instructor
Duration                        : September 1993 to October 1995 (2 Years)

Job description
•       Teaching different kind of software programs

•       Diploma in Computer Management from Paramount Academy of Computer Education
•       Pre University Degree from Calicut University, Kerala, India
•       Secondary School Leaving Certificate from Department of Public Examinations, Kerala State, INDIA
•        Typing Speed: More than 65 words per minute speed( English)           

•       Involved in various social & charity activities

Parent’s Name           : Abdul Jabbar Haji     
Date of Birth           : 16/05/1968
Languages Known         : English, Hindi, Malayalam, Tamil, Arabic
PermanentAddress        : Chelathadathil, Pullancheri Post, Manjeri - via
Malappuram Dist, Kerala, INDIA-676122

Hotel servicing, Laundry Man

Full Name: Gaddam Nishithkumar
E-Mail Address: nishithgaddam143@gmail.com
Mobile Number: 8331963840
Current Location - City/Country: Indian
Sector : Hotel/Hospitality, Oil & Gas
Job Designation (Current): Laundry man & Hotel serving
Job Designation (Wanted): Hotel serving
Main Skill Set/Expertise: Hotel servicing/laundry man
Experience in Number of Years: 3 years
Highest Degree/ Diploma/ Certification: Intermediate complete
Nationality: Indian

Team Manager - Banking Operations

Full Name: Azharul haque
E-Mail Address: azharulhaque19@gmail.com
Mobile Number: 00971553505370
Current Location - City/Country: Dubai
Sector : Banking/Finance
Job Designation (Current): Cards portfolio executive
Job Designation (Wanted): Team Manager - Banking Operations
Main Skill Set/Expertise: Team Manager
Experience in Number of Years: 7
Highest Degree/ Diploma/ Certification: Bcom
Nationality: Indian
 

Copy-Paste Your CV Here: 
Azharul Haque 
Email:azharulhaque19@gmail.com
Mobile: +971553505370

Background:-
Experienced versatile professional, demonstrating progressive success for over 6+ years of experience in Customer service retail banking and cards industry. Over the years, have displayed excellence in processing ,selling and servicing financial products, retaining business & managing relationship with customers, stakeholders and external clients.
Objectives:-
Seeking a challenging position that will help me enhance my existing skills, learn new skills and knowledge in order to expand my professional and personal development.
Core Competencies:-
• Credit card portfolio
• Online & Mobile banking Update
• 0% Conversion
• Replying Emails customers, stakeholders and external clients
• Card Disputes (BFC, LPF,OLF )
• Handling Escalation’s
• Mis-Report formulation
•  Social Media Complaints


Employment Details:-

Emirates NBD Bank: - August 2012

Cards rewards & Partnerships Executive

• Processing of 0% Instalment’s plans on credit cards
• Develop timely strategies promotions during seasonality and update different channels of banking.
• Actively collaborate with merchants across UAE for end to end deals conversion and partnerships.
• Coordinate with sales and product team to design offers pertaining to merchant’s products.
• Overseeing the development and use the digital channels a medium to promote ENBD products.


Online bank-net

• Resolving the customer’s queries and providing their resolutions through secure, unsecure, Facebook, twitter, and channels of online banking.
• Processing the 0% installment plans for the purchases done on the Emirates NBD Credit card customers upon receiving request through the various channels.
Customer care representative

• Receiving inbounds calls from existing and non-existing customers related to accounts, credit cards, personal loans and auto-loans.
• Assisting the customers for the technical issues related to online banking.
• Placing request relates to Blocking, un-blocking, and activation of credit and debit card to avoid fraudulent transactions.
• Follow up with all the branches for any queries related to priority customers specially.

Mashreq Bank:
Sales and service officer - November 2011 till August 2012

• Making daily Visits and calls to the listed company across the UAE to generate business.
• Selling of credit cards Salary Transfer Loans Accounts & Overdraft
• Verifying the Original documents as per KYC guide lines.
• Achieving sales targets and listing target companies. 
Wipro BPO Solutions:
Customer Care Executive- January 2009 till February 2011

• Answering inbound calls and assisting customers who have particular queries and complaints.
• Resolving technical issues for (HP) laptops (EG: hard drive issues web cam issues, screen problems etc...) customers basically from U.S.A those who are unable to access laptops.
• Responsible for customer care management, workload management and processes to reduce work pressure and increase efficiency of service.
• Ensure Cross sell/Up sell targets of team are met on regular basis.
• Post-deliveries: Follow up with the customer after delivery, take the feedback and update in the customer survey sheet.
Education Qualification
• Bachelor of Commerce 2011 from Calcutta University, India
• Computer knowledge and its internet functions.
Personal Details
• Father’s Name​​​​​Syed Ansarul Haque​​
• Date of Birth​​​​​9th of December, 1987
• Marital Status​​                             Single
• Nationality​​​               Indian
• Linguistic Abilities​​​               English, Hindi and Bengali