Lead Field Services Engineer, Dammam, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Weneed a Lead Field Services Engineer, 

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing GEV Power Conversion & Storage products mainly for electrical rotating machines : synchronous & induction motors and generators and excitation systems . Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work.

Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Key Responsibilities



  • Perform on-site installation, Commissioning, refurbishment, Startup, Maintenance,
  • Trouble Shooting & Upgrading of synchronous and induction machines and excitation & AVR systems.
  • Respond to requests for emergency repairs and services.
  • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites .
  • Writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis.
  • Provide leadership and technical direction to skilled labor performing work on customer sites.
  • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards.
Prepare timely and accurate technical reports for customer records and a reference for future outages

Required Qualifications



  • Bachelor's Degree in Electrical/ Mechanical Engineering or related discipline from an accredited college or university·
  • Minimum of 5 years of field maintenance experience with electrical motors and generators.
  • Ability and willingness to travel approximately 80% of the time, as required.


Desired Characteristics



  • Ability and willingness to possess and maintain a valid driver’s license.
  • Ability and willingness to work remotely; as required.
  • Ability to work effectively with minimum supervision.
  • Strong customer service mindset.
  • Prior field services experience.
  • Strong organizational skills.
  • Prior project management experience.
  • Strong oral and written communication skills.

Additional Information

Relocation Assistance Provided: No


Candidates should be aware that this role involves a client's critical infrastructure; shortlisted candidates would therefore be subject to heightened security checks as directed by our clients. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

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Associate Director, Commercial Operations, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need an Associate Director, Commercial Operations,

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.


Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .


Role Purpose

The Commercial Operations Lead is responsible for ensuring commercial and sponsorship sales activity has the structure, governance, reporting and processes required to operate effectively.

The role provides oversight of commercial pipelines, CRM systems, reporting and cross-functional coordination, ensuring sales teams and senior stakeholders have clear visibility of priorities, opportunities, risks and next actions.

Working across commercial, strategic and specialist teams, the Commercial Operations Lead creates structure around complex sales environments, drives accountability and ensures the right expertise and resources are connected to opportunities at the right stage.

Key Responsibilities


· Lead the commercial operations framework supporting sponsorship, partnership and business development activity.

· Own governance of the commercial pipeline, ensuring clear visibility of opportunities, owners, values, stages, next actions and deadlines.

· Lead regular pipeline reviews, identify stalled or at-risk opportunities and drive accountability for agreed actions.

· Oversee CRM requirements, data quality, process consistency and ongoing system improvements.

· Own weekly, monthly and ad hoc commercial reporting, ensuring information is accurate, relevant and useful for decision-making.

· Provide senior stakeholders with clear visibility of commercial performance, priorities, risks and required actions.

· Act as a key operational interface between commercial leads, regional and international sales teams and wider business functions.

· Resolve operational blockers and escalate material risks, dependencies or delays where required.

· Oversee regional and international sales processes, including relevant approvals, commission arrangements and commercial records.

· Ensure sales teams have the processes, information, tools and support required to progress opportunities effectively.

· Maintain forward visibility of major commercial milestones, events, outreach activity, deadlines and upcoming requirements.

· Coordinate commercial planning and communications, including relevant market intelligence and business updates.

· Maintain oversight of key commercial workstreams, priorities, actions and deadlines.

· Coordinate inputs and deliverables across teams, establishing clear ownership, responsibilities and timelines.

· Connect commercial opportunities with relevant strategic thinking, insights and specialist expertise to strengthen partner and client conversations.

· Ensure appropriate internal expertise is introduced at the right stage of the commercial process.

· Maintain visibility of dependencies across teams and proactively identify potential gaps, risks or blockers.

· Ensure information, decisions and actions are communicated effectively between commercial and specialist teams.

· Manage and develop commercial operations resources, providing clear priorities, guidance, coaching and escalation support.

·

What We’re Looking For

· Strong experience in commercial operations, sponsorship sales, partnerships, business development or a related commercial environment.

· Proven experience managing complex sales pipelines and commercial processes.

· Strong understanding of CRM systems, ideally Salesforce or a comparable platform.

· Excellent reporting, analytical and stakeholder-management skills.

· Ability to coordinate effectively across multiple teams, markets and specialist disciplines.

· Demonstrated ability to create structure, improve processes, drive accountability and resolve operational issues.

· Strong organisational, communication and prioritisation skills.

· Confidence working with senior stakeholders and managing competing priorities.

· Experience managing, coaching or developing team members.

· Experience within sponsorship, sports, entertainment, esports, partnerships or major events is advantageous.


The Person

You are a commercially minded operator who brings structure, discipline and clarity to complex sales environments.

You are comfortable working with senior stakeholders, constructively challenging where required and ensuring decisions translate into clear ownership and action.

You combine strong attention to detail with an understanding of the wider commercial picture. You are proactive in identifying risks, improving processes and ensuring teams have the information and support they need to perform effectively.

You are also a natural connector, able to bring together commercial teams and specialist expertise from across a business so that opportunities benefit from the right thinking, capabilities and resources at the right time.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.


DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²


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Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


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Join our Telegram Group:

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Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Customer Support Representative, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Customer Support Representative

Job Requisition ID: 181759

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.


Overview of the role
We are seeking a proactive and customer-focused Customer Service Representative, Commercial Vehicles to join the FAMCO KSA. You will serve as the primary point of contact for customers while supporting showroom operations and coordinating with the sales, aftersales, warehouse, and logistics teams. The role is responsible for handling customer inquiries, coordinating deliveries, supporting order fulfilment, preparing documentation, and helping ensure a smooth and positive customer experience.



What you will do
  • Serve as the first point of contact for customers and respond to sales, service, and general inquiries professionally and promptly.
  • Handle customer concerns and complaints in line with company service standards.
  • Support walk-in customers and coordinate their requirements with the sales and aftersales teams.
  • Maintain accurate and organised records of customer interactions, transactions, deliveries, and communications.
  • Contribute to customer satisfaction and retention through responsive and reliable service.
  • Coordinate with sales, aftersales, warehouse, and logistics teams to support seamless order processing and fulfilment.
  • Prepare delivery schedules and ensure that all required documentation is complete.
  • Maintain and update stock reports to support accurate inventory tracking and reporting.
  • Prepare daily stock and sales reports and support stock updates and provision calculations.
  • Create and update customer information, vendor accounts, and related data.
  • Prepare and process payments and invoices in accordance with company procedures.
  • Monitor receivables and follow up on outstanding customer payments.
  • Review and verify work orders before billing to help ensure accuracy.
  • Submit invoices to customers promptly and maintain proper supporting records.
  • Ensure compliance with applicable safety regulations and manufacturer guidelines.

Required skills to be successful
  • Bachelor's Degree or equivalent
  • Hands-on experience working in the Construction Equipment industry in KSA, with a strong understanding of the local market
  • Working knowledge of Microsoft Office, with SAP experience preferred.
  • Strong customer service and customer-focused mindset.


About the team
You will be part of the FAMCO KSA team and will report to the Regional Aftersales Manager. You will work closely with colleagues across sales, aftersales, warehouse, and logistics to coordinate customer requirements, deliveries, order fulfilment, and showroom operations.


What equips you for the role
  • Confidence in managing customer inquiries and coordinating requirements with internal teams.
  • Familiarity with stock reporting, invoices, payments, receivables, and delivery documentation is advantageous.
  • A proactive, organised, and customer-oriented approach.
  • The ability to maintain accuracy while working in a busy and fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time management abilities.
  • Ability to manage multiple tasks and coordinate effectively across different departments.
  • Good attention to detail and accuracy in documentation and reporting.
  • Practical problem-solving skills.
  • Ability to collaborate effectively as part of a team.
  • Ability to work efficiently under pressure.
  • Proficiency in Microsoft Office applications.


Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.


DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


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