------------------------------
First Name: AKRITI
E-Mail Address: akritielhence1234@gmail.com
Country: Oman
Phone: 94184394
Current Job Designation: IA
Job Designation Applying For: Finance, tax, internal audit
Total Years of Experience: 9
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Rajaganapathy
E-Mail Address: Rajaganapathyss1989@gmail.com
Country: India
Phone: 9159147457
Current Job Designation: Piping eng
Job Designation Applying For: Engineer
Total Years of Experience: 13
Copy your Resume / CV in this box:
------------------------------
First Name: Rajaganapathy
E-Mail Address: Rajaganapathyss1989@gmail.com
Country: India
Phone: 9159147457
Current Job Designation: Piping eng
Job Designation Applying For: Engineer
Total Years of Experience: 13
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: shibu
E-Mail Address: shibham13@gmail.com
Country: United Arab Emirates
Phone: 0504228977
Current Job Designation: Food safety Quality & Hygiene officer
Job Designation Applying For: Food Safety &Hygiene
Total Years of Experience: 21 years
Copy your Resume / CV in this box: CAREER OBJECTIVE
To completely immerse myself to the company objectives in a capacity as Food Safety and Quality Manager / Hygiene Officer.
PROFILE:
Motivated, Personable professional with college Diploma in Hotel Management Catering Technology and applied Nutrition (HMCT&AN), as well as in FOOD SAFETY.
Globally Certified In HACCP, Level 4 Advance.
Diplomatic and tactful with professionals at all levels. Accustomed to handling sensitive and confidential records.
Flexible and Versatile
• Admirable experience in administering in Food safety and Management System (FSMS)
• Deep knowledge of food safety and planning the Safety Objectives in esteemed organization
• Updating and maintain the Documents and Records for the audit purpose.
• Goal and Outcome Oriented, Reliable and Enthusiast.
SKILLS:
• Good Interpersonal Skill, Multi- tasking in a professional manner with a smile
• Good in communication, Negotiating with the supplier about the product.
• Good Contact with Dubai Based Food suppliers
• Can work under minimum supervision
• Possess a positive attitude with the ability to get things done
OCCUPATIONAL GROWTH
"DOME -an International Chain of Delivery Outstanding Meal Experience of Australian Franchises in Food Industries as well as in Hospitality Restaurant having more than 92 outlets worldwide, in UAE Temasek LLC (Head Office) is the Master Franchiser.
• Has overall 18 years of Experience in Food Industry Dome International.
• Worked in Puranmal Group as an OPERATION MANAGER for 3.5 years
• Presently working as a FOOD SAFETY AND QUALITY MANAGER at ONE ORDER PORTAL LLC (Singapore- Egyptian based company)
• FOOD SAFETY AND HYGIENE TRAINER Level 1,2 and 3(PIC), Accredited by
Dubai Municipality.
• FOOD AND HYGIENE INSPECTOR for Dome INTERNATIONAL.
• FOOD SAFETY QUALITY OFFICER in Lebanon based company in UAE, (Dairy and meat products)
EXPERIENCE
AS A FOOD SAFETY QUALITY MANAGER / QUALITY CHECK MANAGER
IMPLEMENTATION OF HACCP in Food industries based on ISO standard and DM requirement.
Conducting Basic Food Hygiene Course and Exams for all staffs.
Develop and implement Hygiene Policies: Establish comprehensive hygiene policies and procedures in line with the standards and regulatory requirements.
Training and Education : conduct regular training section for staff on hygiene protocols, including proper handling , storage and sanitation practices and Submitting the Certificates to Food Control Department for their verification and approval through FOODWATCH
Updating the Rules and Regulations issued by Food Control Department.
Inspections and Audits: conduct internal audits and coordinate with external auditors as necessary. Critical violations to be noted and remedial actions to be taken.
To ensure staff are following hygiene standards including personal and general hygiene.
To detain imported packages which are suspected to contain articles of food, the import or sale of which is prohibited
Documentation and Record- keeping: Maintain accurate record of hygiene inspection Audits, training sessions ,and incidents, prepare Reports for management and regulatory agencies as required. To coordinate and facilitate the introduction of food safety systems and objectives (FSMS)
Inspecting the Quantity and Quality of Food Product to ensure the standards are Maintained.
Negotiation with major Suppliers for major AMC such as pest control, calibration etc. (approved by Dubai Municipality).
AS A FOOD HYGIENE MANAGER
Overall In-charge of five outlets (Restaurant & Cold room (Warehouse) ensuring the quality and safety of product.
Attending weekly meetings with General Manager.
Conducting Internal Audit program based on ISO standard.
Develop safe and positive work environment for staffs and ensure to follow the hygiene standard as well as maintain FIFO.
Keep updated records of all HACCP/ISO/food safety related documents.
Being the Person In-Charge of the company, have to maintain and update all HACCP/ISO documents (documents should be ready at all times, for possible unannounced inspection),
daily checking of cleanliness and orderliness of the entire company facility, vehicle, food handlers and ensure that all the food safety monitoring records are filled up and updated on a daily basis.
Update and maintain the Food watch account of the company.
EDUCATIONAL QUALIFICATION
ADVANCED CERTIFICATE IN HACCP Level 4 (U-TECH International) Globally Certified.
ISO 22000-2018 INTERNAL AUDITOR EXEMPLAR GLOBAL ( Globally Certified)
PIC (personal In-charge) accredited by EIAC Dubai Municipality.
ADVANCED CERTIFICATE IN FOOD SAFETY ( ROYAL INSTITUTE OF PUBLIC HEALTH),year-2007
FOOD HYGIENE SAFETY TRAINER Level 1 ,2,3 (INTERNAL), Approved by Dubai
Municipality , Accredited by DAC year-2009
THREE years DIPLOMA in HOTEL MANAGEMENT CATERING TECHENOLOGY AND APPLIED NUTRITION,(HMCT&AN),year- 1997-2000
Bachelor DEGREE in BUSINESS ADMINISTRATION (BBA),year-1998-2001
Diploma in Computer application. (DCA)
ACCOMPLISHMENTS
PERSONAL DETAILS:
Nationality : Indian
Passport No. : T 3946650
Marital Status : Married
Date of Birth : 13 Feb 78
Languages Known : English, Hindi Malayalam and Tamil.
UAE Driving License No. : 3465737
DECLARATION:-
I hereby declare that the above particulars are true to the best of my knowledge and belief.
Yours Sincerely
Shibu Abraham
cont: 050-4228977
------------------------------
First Name: shibu
E-Mail Address: shibham13@gmail.com
Country: United Arab Emirates
Phone: 0504228977
Current Job Designation: Food safety Quality & Hygiene officer
Job Designation Applying For: Food Safety &Hygiene
Total Years of Experience: 21 years
Copy your Resume / CV in this box: CAREER OBJECTIVE
To completely immerse myself to the company objectives in a capacity as Food Safety and Quality Manager / Hygiene Officer.
PROFILE:
Motivated, Personable professional with college Diploma in Hotel Management Catering Technology and applied Nutrition (HMCT&AN), as well as in FOOD SAFETY.
Globally Certified In HACCP, Level 4 Advance.
Diplomatic and tactful with professionals at all levels. Accustomed to handling sensitive and confidential records.
Flexible and Versatile
• Admirable experience in administering in Food safety and Management System (FSMS)
• Deep knowledge of food safety and planning the Safety Objectives in esteemed organization
• Updating and maintain the Documents and Records for the audit purpose.
• Goal and Outcome Oriented, Reliable and Enthusiast.
SKILLS:
• Good Interpersonal Skill, Multi- tasking in a professional manner with a smile
• Good in communication, Negotiating with the supplier about the product.
• Good Contact with Dubai Based Food suppliers
• Can work under minimum supervision
• Possess a positive attitude with the ability to get things done
OCCUPATIONAL GROWTH
"DOME -an International Chain of Delivery Outstanding Meal Experience of Australian Franchises in Food Industries as well as in Hospitality Restaurant having more than 92 outlets worldwide, in UAE Temasek LLC (Head Office) is the Master Franchiser.
• Has overall 18 years of Experience in Food Industry Dome International.
• Worked in Puranmal Group as an OPERATION MANAGER for 3.5 years
• Presently working as a FOOD SAFETY AND QUALITY MANAGER at ONE ORDER PORTAL LLC (Singapore- Egyptian based company)
• FOOD SAFETY AND HYGIENE TRAINER Level 1,2 and 3(PIC), Accredited by
Dubai Municipality.
• FOOD AND HYGIENE INSPECTOR for Dome INTERNATIONAL.
• FOOD SAFETY QUALITY OFFICER in Lebanon based company in UAE, (Dairy and meat products)
EXPERIENCE
AS A FOOD SAFETY QUALITY MANAGER / QUALITY CHECK MANAGER
IMPLEMENTATION OF HACCP in Food industries based on ISO standard and DM requirement.
Conducting Basic Food Hygiene Course and Exams for all staffs.
Develop and implement Hygiene Policies: Establish comprehensive hygiene policies and procedures in line with the standards and regulatory requirements.
Training and Education : conduct regular training section for staff on hygiene protocols, including proper handling , storage and sanitation practices and Submitting the Certificates to Food Control Department for their verification and approval through FOODWATCH
Updating the Rules and Regulations issued by Food Control Department.
Inspections and Audits: conduct internal audits and coordinate with external auditors as necessary. Critical violations to be noted and remedial actions to be taken.
To ensure staff are following hygiene standards including personal and general hygiene.
To detain imported packages which are suspected to contain articles of food, the import or sale of which is prohibited
Documentation and Record- keeping: Maintain accurate record of hygiene inspection Audits, training sessions ,and incidents, prepare Reports for management and regulatory agencies as required. To coordinate and facilitate the introduction of food safety systems and objectives (FSMS)
Inspecting the Quantity and Quality of Food Product to ensure the standards are Maintained.
Negotiation with major Suppliers for major AMC such as pest control, calibration etc. (approved by Dubai Municipality).
AS A FOOD HYGIENE MANAGER
Overall In-charge of five outlets (Restaurant & Cold room (Warehouse) ensuring the quality and safety of product.
Attending weekly meetings with General Manager.
Conducting Internal Audit program based on ISO standard.
Develop safe and positive work environment for staffs and ensure to follow the hygiene standard as well as maintain FIFO.
Keep updated records of all HACCP/ISO/food safety related documents.
Being the Person In-Charge of the company, have to maintain and update all HACCP/ISO documents (documents should be ready at all times, for possible unannounced inspection),
daily checking of cleanliness and orderliness of the entire company facility, vehicle, food handlers and ensure that all the food safety monitoring records are filled up and updated on a daily basis.
Update and maintain the Food watch account of the company.
EDUCATIONAL QUALIFICATION
ADVANCED CERTIFICATE IN HACCP Level 4 (U-TECH International) Globally Certified.
ISO 22000-2018 INTERNAL AUDITOR EXEMPLAR GLOBAL ( Globally Certified)
PIC (personal In-charge) accredited by EIAC Dubai Municipality.
ADVANCED CERTIFICATE IN FOOD SAFETY ( ROYAL INSTITUTE OF PUBLIC HEALTH),year-2007
FOOD HYGIENE SAFETY TRAINER Level 1 ,2,3 (INTERNAL), Approved by Dubai
Municipality , Accredited by DAC year-2009
THREE years DIPLOMA in HOTEL MANAGEMENT CATERING TECHENOLOGY AND APPLIED NUTRITION,(HMCT&AN),year- 1997-2000
Bachelor DEGREE in BUSINESS ADMINISTRATION (BBA),year-1998-2001
Diploma in Computer application. (DCA)
ACCOMPLISHMENTS
PERSONAL DETAILS:
Nationality : Indian
Passport No. : T 3946650
Marital Status : Married
Date of Birth : 13 Feb 78
Languages Known : English, Hindi Malayalam and Tamil.
UAE Driving License No. : 3465737
DECLARATION:-
I hereby declare that the above particulars are true to the best of my knowledge and belief.
Yours Sincerely
Shibu Abraham
cont: 050-4228977
------------------------------
Candidate
------------------------------
First Name: Ebimon
E-Mail Address: ebythoompunkal@gmail.com
Country: India
Phone: 07012941516
Current Job Designation: Senior Sales Manager
Job Designation Applying For: Sales manager,Sales Executive, Operations Executive, Procurement Executive, Administrator, Health Insurance specialist, General insurance
Total Years of Experience: 12
Copy your Resume / CV in this box: EBIMON VARGHESE Thoompunkal House, Fathimapuram P.O, Changanacherry, Kottayam District, Kerala, Pin:686102 Mob :+91-7012941516 ebythoompunkal@gmail.com COMPUTER PROFICIENCY Conversant in MS Office and Windows applications. Exposure to accounting package Tally ERP-9. Familiar with internet operations. PERSONAL ASSETS Positive and never give up attitude. Can adjust and maintain good relationships with different types of people. Sincere and innovative in execution of my duties. EXTRA CURRICULAR & HOBBIES Listening to music. Watching movies. Reading Newspapers PERSONAL INFORMATION Nationality : Indian Fathers name : Babu Joseph Date of birth : 07th December 1987 Gender : Male Marital Status : Married Religion : Christian (Roman Catholic) Languages Known : English, Hindi, Malayalam Address : Thoompunkal House, Fathimapuram, Changanacherry Kottayam District, Kerala, India, Pin-686102 Passport No : W0001287 Date of Expiry : 27-04-2032 PERSONAL PROFILE M.Com Finance and MBA (Human Resource Management) with burning desire to pursue a dynamic and challenging career with an organization of repute, willing to work hard and integrate own goals with the organization's so as to become a catalyst in each other's growth. ACADEMIC QUALIFICATION Master of Commerce (Finance) Mahatma Gandhi University, Kerala, India in 2017 Master of Business Administration (Human Recourse Management) Bharathiar University, Tamilnadu, India in 2011 Bachelor of Commerce (With Computer) Mahatma Gandhi University, Kerala, India in 2008 WORKING EXPERIENCE Senior Sales Manager Aditya Birla Health Insurance Co. Ltd from Dec 2022 to Present. Sales Manager Bajaj Allianz General Insurance Co. Ltd from Sep 2021 to Nov 2022. Executive – Key Relationship Group HDFC Ergo General Insurance co Ltd from April 2019 July 2021. Support Officer Reliance General Insurance Company Ltd from May 2016 to Mar 2019. Accountant Divine Marketing (May 2012 – April 2016) Bank Reconciliation, Generating Sales Bills, Maintaining cheque register, Sales and Purchase register, Managing cash and fund flows, Following of collection from Debtors, Payroll register, Inventory Management, Computing stock valuation, Collecting Quotations from suppliers & their proper selection, Ordering sufficient inventories, Maintaining fixed assets register & valuations if any, Enabling details of purchase and sales bills for sales tax computation. DECLARATION I hereby declare that the above-furnished details are true and correct to the best of my knowledge. Place: Date : EBIMON VARGHESE
------------------------------
First Name: Ebimon
E-Mail Address: ebythoompunkal@gmail.com
Country: India
Phone: 07012941516
Current Job Designation: Senior Sales Manager
Job Designation Applying For: Sales manager,Sales Executive, Operations Executive, Procurement Executive, Administrator, Health Insurance specialist, General insurance
Total Years of Experience: 12
Copy your Resume / CV in this box: EBIMON VARGHESE Thoompunkal House, Fathimapuram P.O, Changanacherry, Kottayam District, Kerala, Pin:686102 Mob :+91-7012941516 ebythoompunkal@gmail.com COMPUTER PROFICIENCY Conversant in MS Office and Windows applications. Exposure to accounting package Tally ERP-9. Familiar with internet operations. PERSONAL ASSETS Positive and never give up attitude. Can adjust and maintain good relationships with different types of people. Sincere and innovative in execution of my duties. EXTRA CURRICULAR & HOBBIES Listening to music. Watching movies. Reading Newspapers PERSONAL INFORMATION Nationality : Indian Fathers name : Babu Joseph Date of birth : 07th December 1987 Gender : Male Marital Status : Married Religion : Christian (Roman Catholic) Languages Known : English, Hindi, Malayalam Address : Thoompunkal House, Fathimapuram, Changanacherry Kottayam District, Kerala, India, Pin-686102 Passport No : W0001287 Date of Expiry : 27-04-2032 PERSONAL PROFILE M.Com Finance and MBA (Human Resource Management) with burning desire to pursue a dynamic and challenging career with an organization of repute, willing to work hard and integrate own goals with the organization's so as to become a catalyst in each other's growth. ACADEMIC QUALIFICATION Master of Commerce (Finance) Mahatma Gandhi University, Kerala, India in 2017 Master of Business Administration (Human Recourse Management) Bharathiar University, Tamilnadu, India in 2011 Bachelor of Commerce (With Computer) Mahatma Gandhi University, Kerala, India in 2008 WORKING EXPERIENCE Senior Sales Manager Aditya Birla Health Insurance Co. Ltd from Dec 2022 to Present. Sales Manager Bajaj Allianz General Insurance Co. Ltd from Sep 2021 to Nov 2022. Executive – Key Relationship Group HDFC Ergo General Insurance co Ltd from April 2019 July 2021. Support Officer Reliance General Insurance Company Ltd from May 2016 to Mar 2019. Accountant Divine Marketing (May 2012 – April 2016) Bank Reconciliation, Generating Sales Bills, Maintaining cheque register, Sales and Purchase register, Managing cash and fund flows, Following of collection from Debtors, Payroll register, Inventory Management, Computing stock valuation, Collecting Quotations from suppliers & their proper selection, Ordering sufficient inventories, Maintaining fixed assets register & valuations if any, Enabling details of purchase and sales bills for sales tax computation. DECLARATION I hereby declare that the above-furnished details are true and correct to the best of my knowledge. Place: Date : EBIMON VARGHESE
------------------------------
Candidate
------------------------------
First Name: STEVEN TOMUSANGE
E-Mail Address: stomusange@yahoo.com
Country: Uganda
Phone: 0782677961
Current Job Designation: FRONT OFFICE MANAGER
Job Designation Applying For: FRONT OFFICE/RESTAURANT
Total Years of Experience: 15
Copy your Resume / CV in this box:
STEVEN TOMUSANGE
ENTEBBE UGANDA
stomusange@yahoo.com| +256 782677961
________________________________________
PROFESSIONAL SUMMARY
Seeking a dynamic role in the hospitality sector with a forward-thinking company that values dedication and rewards performance, eager to contribute managerial expertise and interpersonal skills to a vibrant team.
CORE COMPETENCIES
• Facility Management & Operations
• Problem-Solving & Critical Thinking
• Data Analysis & Reporting
• Budget Management & Cost Control
• Staff Training & Development
• Risk Management & Compliance
________________________________________
PROFESSIONAL EXPERIENCE
• Company: IMPERIAL GROUP OF HOTELS
• Duration: TO DATE
• Position: Front Office Manager.
•
• Expertly train, cross-train, and retrain all front office personnel to ensure peak performance.
• Participate in the meticulous selection process of front office staff to build a strong team.
• Strategically schedule front office staff to optimize operational efficiency.
• Supervise front office operations during shifts, ensuring a smooth workflow.
• Conduct thorough evaluations of front office staff performance to maintain high standards.
• Foster robust interdepartmental relationships and maintain effective communication channels.
• Oversee master key control to ensure the security and safety of guests.
• Ensure accurate room status is communicated effectively for optimal guest satisfaction.
• Swiftly and professionally resolve guest issues to uphold the hotel's reputation for excellence.
• Update and maintain group information, ensuring tailored guest experiences.
• Communicate essential information to the relevant personnel for operational harmony.
• Adhere to the allocated budget for front office operations, maximizing cost-effectiveness.
• Facilitate smooth shift transitions by sharing key information with incoming shift managers.
• Oversee cashier check-ins/outs and verify bank deposits to ensure accurate financial transactions.
• Enforce cash handling, check-cashing, and credit policies to safeguard assets.
• Lead regular front office meetings to align team goals and share updates.
• Maintain a professional appearance by wearing the proper uniform and ensuring team compliance.
• Champion the hotel's commitment to hospitality, setting the standard for service excellence.
• Generate front office performance reports to track progress and identify improvement areas.
• Optimize room revenue and occupancy by conducting daily status reviews and variance analyses.
• Monitor daily house count and selling status to maximize revenue opportunities.
• Proactively manage high-balance guest accounts to mitigate financial risks.
• Implement hotel policies and house rules to ensure a consistent guest experience.
• Forecast revenue and occupancy trends to inform strategic planning.
• Ensure prompt and professional handling of messages, packages, and mail.
• Cultivate a culture of attentiveness and courtesy among employees towards guests and colleagues.
• Oversee VIP, special guest requests, and services to provide personalized guest experiences.
• Maintain optimal inventory levels of front office supplies and stationery.
• Review daily reports and logs to stay informed and address operational needs.
• Organize and maintain a comprehensive filing system for efficient document management.
• Perform additional duties as requested by management to support hotel operations.
• Company: BURGER KING RESTAURANTS (UAE}
• Duration: 2020 - 2021
• Position: Asst. Restaurant Manager
• Business planning; Jointly accountable with the management team of delivering the day to day operation of the restaurant business plan, monthly P&L, management targets and goals.
• Ensure that Team Members and Shift managers understand and work towards meeting the restaurant targets.
• Attend and participate in weekly manager's meetings, and share best practice knowledge with the wider management team.
• Create a culture of working with some of the best people in one of the best global brands.
• Responsibility for all people actions including; recruitment, induction, training, rota's, Appraisals, performance and disciplinary reviews.
• Review sales forecast and KPI's, and oversee the execution of shift targets.
• Develop relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts, as requested.
• Ensure proper security procedures are in place to protect employees, guests and company assets.
• Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
• Work to create and maintain an enjoyable and respectful environment for our guests and employees.
• Address and resolve complaints and requests promptly and in a courteous manner.
• Follows management cash handling, inventory and other operational procedures as outlined in Burger King Brand standards.
Work Experience:
2012 Jan – Jan 2015
IMPERIAL RESORT BEACH HOTEL 5 ***** (Entebbe-Uganda)
Position: Asst. Front Office Manger
Responsibilities:
Handling all hotel individual and group reservations.
Handling ticket re-confirmation as well as organizing tours and excursions as requested.
Assisting in security concern issues such as safety of guest property in rooms.
Liaising with Maintenance and Housekeeping departments to increase the room shelf-life.
Liaising with banquet coordinators for residential workshops as well as individual dietary concerns.
Handling guest complaints when forwarded by Front Office Staff and referring to the Front Office Manager or General Manager, if and when necessary.
Verifying address and credit information and maintaining wholesome guest information.
Acting as Front Office Manager during his absence from duty or while on leave.
Work Experience:
February 2008
MPERIAL BOTANICAL BEACH HOTEL (Entebbe-Uganda)
Position: Front Office Supervisor / Reservations Manager
Responsibilities:
Crosschecking daily guest entries against room tariff reports.
Facilitating smooth operations by ensuring the availability of all stationery and equipment
Preparing work schedules so as not to interfere with the flow of operations.
EDUCATION
2022 – ServSafe Food Safety Certificate
2013- 2016 Bachelor in Business Administration {Nkumba University} not completed.
2006-2007: Certificate in Net-Working [CCNA] Makerere University
2004-2006: Diploma in Business Administration [Kampala College of Business]
2000-2001: Diploma in Hotel Management [Nakasero College of Business]
1997-1998: Uganda Advanced Certificate of Education. (Aggrey Memorial School)
1993-1996: Uganda Certificate of Education. (Masuliita Senior Secondary School)
TECHNICAL SKILLS
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
________________________________________
------------------------------
First Name: STEVEN TOMUSANGE
E-Mail Address: stomusange@yahoo.com
Country: Uganda
Phone: 0782677961
Current Job Designation: FRONT OFFICE MANAGER
Job Designation Applying For: FRONT OFFICE/RESTAURANT
Total Years of Experience: 15
Copy your Resume / CV in this box:
STEVEN TOMUSANGE
ENTEBBE UGANDA
stomusange@yahoo.com| +256 782677961
________________________________________
PROFESSIONAL SUMMARY
Seeking a dynamic role in the hospitality sector with a forward-thinking company that values dedication and rewards performance, eager to contribute managerial expertise and interpersonal skills to a vibrant team.
CORE COMPETENCIES
• Facility Management & Operations
• Problem-Solving & Critical Thinking
• Data Analysis & Reporting
• Budget Management & Cost Control
• Staff Training & Development
• Risk Management & Compliance
________________________________________
PROFESSIONAL EXPERIENCE
• Company: IMPERIAL GROUP OF HOTELS
• Duration: TO DATE
• Position: Front Office Manager.
•
• Expertly train, cross-train, and retrain all front office personnel to ensure peak performance.
• Participate in the meticulous selection process of front office staff to build a strong team.
• Strategically schedule front office staff to optimize operational efficiency.
• Supervise front office operations during shifts, ensuring a smooth workflow.
• Conduct thorough evaluations of front office staff performance to maintain high standards.
• Foster robust interdepartmental relationships and maintain effective communication channels.
• Oversee master key control to ensure the security and safety of guests.
• Ensure accurate room status is communicated effectively for optimal guest satisfaction.
• Swiftly and professionally resolve guest issues to uphold the hotel's reputation for excellence.
• Update and maintain group information, ensuring tailored guest experiences.
• Communicate essential information to the relevant personnel for operational harmony.
• Adhere to the allocated budget for front office operations, maximizing cost-effectiveness.
• Facilitate smooth shift transitions by sharing key information with incoming shift managers.
• Oversee cashier check-ins/outs and verify bank deposits to ensure accurate financial transactions.
• Enforce cash handling, check-cashing, and credit policies to safeguard assets.
• Lead regular front office meetings to align team goals and share updates.
• Maintain a professional appearance by wearing the proper uniform and ensuring team compliance.
• Champion the hotel's commitment to hospitality, setting the standard for service excellence.
• Generate front office performance reports to track progress and identify improvement areas.
• Optimize room revenue and occupancy by conducting daily status reviews and variance analyses.
• Monitor daily house count and selling status to maximize revenue opportunities.
• Proactively manage high-balance guest accounts to mitigate financial risks.
• Implement hotel policies and house rules to ensure a consistent guest experience.
• Forecast revenue and occupancy trends to inform strategic planning.
• Ensure prompt and professional handling of messages, packages, and mail.
• Cultivate a culture of attentiveness and courtesy among employees towards guests and colleagues.
• Oversee VIP, special guest requests, and services to provide personalized guest experiences.
• Maintain optimal inventory levels of front office supplies and stationery.
• Review daily reports and logs to stay informed and address operational needs.
• Organize and maintain a comprehensive filing system for efficient document management.
• Perform additional duties as requested by management to support hotel operations.
• Company: BURGER KING RESTAURANTS (UAE}
• Duration: 2020 - 2021
• Position: Asst. Restaurant Manager
• Business planning; Jointly accountable with the management team of delivering the day to day operation of the restaurant business plan, monthly P&L, management targets and goals.
• Ensure that Team Members and Shift managers understand and work towards meeting the restaurant targets.
• Attend and participate in weekly manager's meetings, and share best practice knowledge with the wider management team.
• Create a culture of working with some of the best people in one of the best global brands.
• Responsibility for all people actions including; recruitment, induction, training, rota's, Appraisals, performance and disciplinary reviews.
• Review sales forecast and KPI's, and oversee the execution of shift targets.
• Develop relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts, as requested.
• Ensure proper security procedures are in place to protect employees, guests and company assets.
• Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
• Work to create and maintain an enjoyable and respectful environment for our guests and employees.
• Address and resolve complaints and requests promptly and in a courteous manner.
• Follows management cash handling, inventory and other operational procedures as outlined in Burger King Brand standards.
Work Experience:
2012 Jan – Jan 2015
IMPERIAL RESORT BEACH HOTEL 5 ***** (Entebbe-Uganda)
Position: Asst. Front Office Manger
Responsibilities:
Handling all hotel individual and group reservations.
Handling ticket re-confirmation as well as organizing tours and excursions as requested.
Assisting in security concern issues such as safety of guest property in rooms.
Liaising with Maintenance and Housekeeping departments to increase the room shelf-life.
Liaising with banquet coordinators for residential workshops as well as individual dietary concerns.
Handling guest complaints when forwarded by Front Office Staff and referring to the Front Office Manager or General Manager, if and when necessary.
Verifying address and credit information and maintaining wholesome guest information.
Acting as Front Office Manager during his absence from duty or while on leave.
Work Experience:
February 2008
MPERIAL BOTANICAL BEACH HOTEL (Entebbe-Uganda)
Position: Front Office Supervisor / Reservations Manager
Responsibilities:
Crosschecking daily guest entries against room tariff reports.
Facilitating smooth operations by ensuring the availability of all stationery and equipment
Preparing work schedules so as not to interfere with the flow of operations.
EDUCATION
2022 – ServSafe Food Safety Certificate
2013- 2016 Bachelor in Business Administration {Nkumba University} not completed.
2006-2007: Certificate in Net-Working [CCNA] Makerere University
2004-2006: Diploma in Business Administration [Kampala College of Business]
2000-2001: Diploma in Hotel Management [Nakasero College of Business]
1997-1998: Uganda Advanced Certificate of Education. (Aggrey Memorial School)
1993-1996: Uganda Certificate of Education. (Masuliita Senior Secondary School)
TECHNICAL SKILLS
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
________________________________________
------------------------------
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