Candidate

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First Name: STEVEN TOMUSANGE
E-Mail Address: stomusange@yahoo.com
Country: Uganda
Phone: 0782677961
Current Job Designation: FRONT OFFICE MANAGER
Job Designation Applying For: FRONT OFFICE/RESTAURANT
Total Years of Experience: 15
Copy your Resume / CV in this box:


STEVEN TOMUSANGE
ENTEBBE UGANDA
stomusange@yahoo.com| +256 782677961
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PROFESSIONAL SUMMARY
Seeking a dynamic role in the hospitality sector with a forward-thinking company that values dedication and rewards performance, eager to contribute managerial expertise and interpersonal skills to a vibrant team.
CORE COMPETENCIES
• Facility Management & Operations
• Problem-Solving & Critical Thinking
• Data Analysis & Reporting
• Budget Management & Cost Control
• Staff Training & Development
• Risk Management & Compliance
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PROFESSIONAL EXPERIENCE
• Company: IMPERIAL GROUP OF HOTELS
• Duration: TO DATE
• Position: Front Office Manager.
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• Expertly train, cross-train, and retrain all front office personnel to ensure peak performance.
• Participate in the meticulous selection process of front office staff to build a strong team.
• Strategically schedule front office staff to optimize operational efficiency.
• Supervise front office operations during shifts, ensuring a smooth workflow.
• Conduct thorough evaluations of front office staff performance to maintain high standards.
• Foster robust interdepartmental relationships and maintain effective communication channels.
• Oversee master key control to ensure the security and safety of guests.
• Ensure accurate room status is communicated effectively for optimal guest satisfaction.
• Swiftly and professionally resolve guest issues to uphold the hotel's reputation for excellence.
• Update and maintain group information, ensuring tailored guest experiences.
• Communicate essential information to the relevant personnel for operational harmony.
• Adhere to the allocated budget for front office operations, maximizing cost-effectiveness.
• Facilitate smooth shift transitions by sharing key information with incoming shift managers.
• Oversee cashier check-ins/outs and verify bank deposits to ensure accurate financial transactions.
• Enforce cash handling, check-cashing, and credit policies to safeguard assets.
• Lead regular front office meetings to align team goals and share updates.
• Maintain a professional appearance by wearing the proper uniform and ensuring team compliance.
• Champion the hotel's commitment to hospitality, setting the standard for service excellence.
• Generate front office performance reports to track progress and identify improvement areas.
• Optimize room revenue and occupancy by conducting daily status reviews and variance analyses.
• Monitor daily house count and selling status to maximize revenue opportunities.
• Proactively manage high-balance guest accounts to mitigate financial risks.
• Implement hotel policies and house rules to ensure a consistent guest experience.
• Forecast revenue and occupancy trends to inform strategic planning.
• Ensure prompt and professional handling of messages, packages, and mail.
• Cultivate a culture of attentiveness and courtesy among employees towards guests and colleagues.
• Oversee VIP, special guest requests, and services to provide personalized guest experiences.
• Maintain optimal inventory levels of front office supplies and stationery.
• Review daily reports and logs to stay informed and address operational needs.
• Organize and maintain a comprehensive filing system for efficient document management.
• Perform additional duties as requested by management to support hotel operations.

• Company: BURGER KING RESTAURANTS (UAE}
• Duration: 2020 - 2021
• Position: Asst. Restaurant Manager
• Business planning; Jointly accountable with the management team of delivering the day to day operation of the restaurant business plan, monthly P&L, management targets and goals.
• Ensure that Team Members and Shift managers understand and work towards meeting the restaurant targets.
• Attend and participate in weekly manager's meetings, and share best practice knowledge with the wider management team.
• Create a culture of working with some of the best people in one of the best global brands.
• Responsibility for all people actions including; recruitment, induction, training, rota's, Appraisals, performance and disciplinary reviews.
• Review sales forecast and KPI's, and oversee the execution of shift targets.
• Develop relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts, as requested.
• Ensure proper security procedures are in place to protect employees, guests and company assets.
• Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
• Work to create and maintain an enjoyable and respectful environment for our guests and employees.
• Address and resolve complaints and requests promptly and in a courteous manner.
• Follows management cash handling, inventory and other operational procedures as outlined in Burger King Brand standards.
Work Experience:
2012 Jan – Jan 2015
IMPERIAL RESORT BEACH HOTEL 5 ***** (Entebbe-Uganda)
Position: Asst. Front Office Manger
Responsibilities:
Handling all hotel individual and group reservations.
Handling ticket re-confirmation as well as organizing tours and excursions as requested.
Assisting in security concern issues such as safety of guest property in rooms.
Liaising with Maintenance and Housekeeping departments to increase the room shelf-life.
Liaising with banquet coordinators for residential workshops as well as individual dietary concerns.
Handling guest complaints when forwarded by Front Office Staff and referring to the Front Office Manager or General Manager, if and when necessary.
Verifying address and credit information and maintaining wholesome guest information.
Acting as Front Office Manager during his absence from duty or while on leave.

Work Experience:

February 2008
MPERIAL BOTANICAL BEACH HOTEL (Entebbe-Uganda)
Position: Front Office Supervisor / Reservations Manager
Responsibilities:
Crosschecking daily guest entries against room tariff reports.
Facilitating smooth operations by ensuring the availability of all stationery and equipment
Preparing work schedules so as not to interfere with the flow of operations.

EDUCATION
2022 – ServSafe Food Safety Certificate
2013- 2016 Bachelor in Business Administration {Nkumba University} not completed.
2006-2007: Certificate in Net-Working [CCNA] Makerere University
2004-2006: Diploma in Business Administration [Kampala College of Business]
2000-2001: Diploma in Hotel Management [Nakasero College of Business]
1997-1998: Uganda Advanced Certificate of Education. (Aggrey Memorial School)
1993-1996: Uganda Certificate of Education. (Masuliita Senior Secondary School)
TECHNICAL SKILLS
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
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