------------------------------
First Name: Ricky
E-Mail Address: ricky.stallion@hotmail.com
Country: India
Phone: +9191677762865
Current Job Designation: Team Lead - Technical and Business Service Management (Strategic Account Managers)
Job Designation Applying For: Head / Manager - Customer Service/Operations
Total Years of Experience: 19
Copy your Resume / CV in this box: Ricky Sippy
+919167762865 ◇ ricky.stallion@hotmail.com ◇
2014, Garden View Apt, Royal Palms, Mayur Nagar, Aarey Road, Goregaon East, Mumbai, Maharashtra, 400065, India ◇
https://www.linkedin.com/in/ricky-sippy-b532298b/
SUMMARY
Dedicated and tactful customer service professional with extensive experience at exceeding customer expectations, finding
solutions and handling objections. Capable to lead a team, make decisions, prioritize, multi-task and manage a fast-paced
environment without sacrificing quality of work
EXPERIENCE
Team Lead - Technical and Business Service Management (Strategic Account Managers)
eClinicalWorks India PVT LTD
Nov '22 — Present
Mumbai, India
eClinicalWorks is a Massachusetts-based company that sells electronic medical record EMR, practice management and
personal health record software and services to healthcare providers Primary responsibilities:
Managed a team of 9 Strategic Account Managers to ensure adherence to SLAs and customer service goals
Helped practices with any questions and technical issues through working with assigned technical team members
Surveyed and identified weaknesses, followed close loop to ensure that satisfaction. references increase
Decreased executive level escalations from customers monitoring
Monitored project plans of requests made by clients
Monitored PSRs (Periodic Satisfaction Client surveys) and took actions on the results as per SLA
Monitored patient safety and regulatory cases to ensure that timely actions are taken
Monitored incidents and took appropriate actions to resolve
Maintained/increased recurring revenue from customers Customer Relationship:
Updated customers on the upcoming features in our software as well as stressed the importance and benefits in using the
existing features which resulted to decrease in workload from practice end and increase in health care from patients point
Helped with any deployments
Worked with clients to ensure they adopt more products and features as they come out
Educated customers in detail about the support structure at eCW and what to expect when contacting support and all
educational resources available for them Team Handling:
Conducted 1:1 meeting with SAMs every week identifying weaknesses in the team on product/process level and ensuring
SAMs undergo training including patient safety, compliance, and product including successful passage of associated
quizzes
Facilitated team meetings to disseminate important company policies, initiatives, and news/information
Responsible for communicating any deployment of high impact changes, process adjustments, and steps that need to be
followed
Customer Care Manager
Metropolis Healthcare
Apr '21 — Nov '22
Mumbai, India
Acted as a catalyst to improve all customer touch points to ensure smooth and seamless customer journey (Between the
call center, front line and lab@home services)
Tracked, measured and reported the pan India call center productivity and efficiency by ensuring whatever is committed
is delivered and staffs are well organized
Planned, implemented strategies and operations at the call center by providing leadership and direction to the entire
customer support department by helping team set and reach customer service goals
Ensured the customer support activities are seen to deliver measurable and significant value to the businesses
Played a mentorship role to key customer support personnel's by assisting in the execution of their duties upon request,
ensuring constant sharpening of their skills and grooming them for the occupation and position in the future
Evaluated performance with key metrics (accuracy, call-handling time etc.) and worked on areas of improvements with a
focus on raising quality for the services rendered aiming maximum efficiency and cost effectiveness by being organized,
reliable and result-driven professional approach
Ensured that the technology is utilized to the maximum
Prepared reports for different departments or upper management
Created a welcoming and motivating environment for employees by building relationships with staffs
Reviewed existing processes and initiated improvement programs based on customer feedback and by sharing best
innovative practices from different industries to enhance customer experience
Conducted / facilitated trainings to the call center advisors and team leaders based on the identified training needs
analysis (TNA's)
Constantly guided the team to achieve NPS scores
Made service recovery calls and provided end to end resolution thus strengthening relation
Customer Service Manager (CRM / Home Visits / Logistics)
iGenetic Diagnostics Pvt Ltd
Aug '20 — Apr '21
Mumbai, India
Handled entire Customer Service, Home Visits, Collection Centers Management Pan India level and eventually took over
Logistics along with the existing work
Organized/lifted processes and managed daily activities of CRM, Home Visit and Collection Centers with exceptional
leadership skills
Established front desk processes by setting up CRM call management functions and converted leads from various contact
sources i.e Digital leads, Direct calls on the toll-free numbers, emails and others
Created a robust KRA for the front desk/backend CRM, home visit/collection centers phlebotomist/CRM and controlled
reports TAT by adhering to the timelines and by timely correcting and preventing gaps
Allocated the phlebotomists for home visits by ensuring optimum utilization of resources i.e directly supported the sales
and operations team by considering post cut off leads and all knock off requests
Monitored, streamlined issues of the teams by providing extensive inhouse and external trainings and raised patient
satisfactions
Set up payment procedure by controlling entire conveyance, petty cash expenses and incentives at pan India level
Handled entire CRM, Home Visit department and Logistics, ensuring top services by fixing loopholes, elevating and
enhancing processes
Handled patient queries and solved critical customer escalations within defined TAT and ensure highest customer
pacification
Supervised and ensured proper payment reconciliations by setting up a log sheet for home visits and daily excel cash
sheet for centers
Tracked and minimized registration errors by sensitizing the teams at the root level and also extended the support to the
BMC teams for all Covid related queries and ensured timely Quantela reporting
Supported marketing initiatives by conducting camps at collection centers and various other locations
Streamlined existing processes and increased efficiency by bringing in new initiatives
Manager - Customer Experience
SABKA DENTIST
Dec '19 — May '20
Mumbai, India
Ideated, strategized and executed world class customer service processes for all the customers with strong project
management skills to drive cross functional projects with multiple stakeholders coupled with exceptional leadership skills
Monitored social media sentiment, solve critical customer escalations within defined TAT and ensure highest customer
pacification
Ensured smooth customer/patient experience journey and set improvement processes by analyzing root cause, process
gaps and correction/prevention
Streamlined existing process and increased efficiency by bringing in new initiatives globally
Recommended and prioritized initiatives that address the most relevant layers of promotion and detraction amongst
customers (both for functions as well as the regions)
Devised strategy to improve quality of customer service processes, gain cost advantage and drive innovation projects by
leading it independently to achieve targets in set timelines
Ensured timely execution of all initiatives/projects and prepare timely MIS reports
Present progress of initiatives, improvements in relevant internal forums and committees
Deputy Manager - Customer Service
Suburban Diagnostics India Pvt Ltd
Dec '16 — Dec '19
Mumbai, India
Assisted customers with both routine and complex problems of Level 1, and Level 2 by ensuring operations run smoothly
Monitored, maintained, shared, analyzed and evaluated NPS (physical forms and bit link SMS), CRM complaints, error
logs tracker and excel dashboards which helped us deliver improvised quality customer service on a weekly, monthly,
quarterly basis and work closely on increasing customer satisfaction
Finding Root Cause Analysis, taking Corrective and Preventive measures and mentored junior colleagues across the
organization by sharing case studies
Processed improvements by persistent internal customer service audits at all main centers
Successfully delivered pan India customer service vertical audits for NABL and CAP as per their required protocols
Worked as a key enabler in converting, retaining and delighting customers
Streamlined customer service department operations by introducing a series of training sessions on NPS, Customer
Service, CRM, Star Desk and Error logs across the organization
Customer Service Coordinator
Hinduja hospital and medical research centre
Dec '14 — Dec '16
Mumbai, India
Handled patient queries, complaints, and grievances ensuring customer satisfaction at all levels
VIP escorting, admission counseling
Managed pre-admission, post-discharge and privilege clinic calls
Supervised patient welfare in IPD, radiology department, lobby, and OPD
Involved in organizing camps, conferences, workshops, and seminars by helping in support group activities
Customer Service Associate
Aditya Birla Minacs Worldwide Ltd.
Apr '14 — Dec '14
Mumbai, India
Provided extra-ordinary quality resolutions and customer satisfaction to clients of IDEA (Indian mobile network provider)
including services, products, packs and upsell
Business Development Officer
Wegilant Net Solutions Pvt. Ltd. Mumbai, India
Accountable for sales of workshop services to small, medium and large size business
Negotiated with the HOD, executed the orders, maintained pre and post sales relations with existing clients and generated
new leads
Operations Manager
Al Noori Computers / IT King Computers
Dubai and Kuwait, United Arab Emirates
Responsible for managing store operations, sales and purchase of computer hardware products, imports, exports, and
customs clearance
Developed strategic plans, liaised and negotiated with senior traders of computer parts by marketing and offering different
products, brands as bundle deals which promoted and boosted sales
Maintained cordial customer relations and handled key corporate accounts
Managed customer service operations by rendering quality services; provided supreme customer support that led
enhancement and sustained the profitability of the business
Dealt and resolved customer grievances, issues with positive outcomes
Identified, interacted with team members and implemented strategies for team building
Handled RMA (Return Merchandise Authorization) at the ground level and ensured minimum loss for the organization
EDUCATION
Bachelor of Commerce in Accounting and Economics, Mumbai University (GPA: 52%)
Jun '03 — Oct '08
Mumbai, India
Studied first year Bachelor of Commerce from Vivek Vidyalaya College, Goregaon, Mumbai and the final two years from
University of Mumbai
SKILLS
Leadership Leadership and Accountability, Strategic Thinking, Key performance indicators (KPIs), Decision Making,
Service Level Agreements, Proactive, Self Starter, Pragmatic, Intrapersonal Skills, Interpersonal Skills
Customer Experience Customer Relationship Management (CRM), Customer Satisfaction, Customer Experience, Quality
, Quality Patient Care, Patient Relations, Patient Safety, Business Relationship Management, Office Administration
Business Management Communication, Customer Service, Effective listening and coaching, Business Process, Business
Development, Account Management, Business Strategy, Business Acumen
Analytical Problem solving with Analytical skills, Decision Making, Adaptability, Root Cause Analysis, Corrective And
Preventive Action (CAPA)
Management Exceptional time management, Team Management, Training
Operational Efficiency Operational Excellence, Microsoft Office, Purchase, Sales, Negotiation, Outsourcing, Vendor
Management, Marketing Strategies, Tally 6.3
Interests Travelling, Music, Cricket, Collecting different currencies
Languages English, Hindi and Marathi (Fluent - Speak, Read, Write), Sindhi and Arabic (Basic - Speak)
AWARDS
Quality Carnival
Aditya Birla Minacs Worldwide Limited
Dec '14
Quality Carnival for December'2014
------------------------------
Candidate
------------------------------
First Name: Kalene
E-Mail Address: kalenemcohn@gmail.com
Country: United States
Phone: 12159833025
Current Job Designation: compound manager
Job Designation Applying For: pharmaceuticals
Total Years of Experience: 11
Copy your Resume / CV in this box: KALENE MARIE COHN
+1 215 983 3025: | kalenemcohn@gmail.com | https://www.linkedin.com/in/kalene-c-795952b8/
Professional Summary: Experienced Operations Manager and skilled leader with 10 years of expertise in strategic planning and problem-solving. Proven track record of enhancing business plans and optimizing daily operations. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Possess a strong understanding of industry trends, excellent communication skills, and a keen ability to identify areas for improvement and implement strategic changes effectively.
Skills
Operational Efficiency
Data-driven decision-making
Employee Relations & Conflict Resolution
Standard Operating
Health and Safety Compliance
Quality Assurance
Procedures
Team & Project Leadership
Cell Culture Techniques
Procedure Development
Immunological Assays
Quality Assurance Controls
GMP Compliance Implementation
Auditing
Training
GDP
Work History
Work Experience
Senior Compounding Manager 09/2024-12/2024
Voyant Beauty, Elkhart, IN
Lead the Compounding Department, ensuring that production schedules, Standard Operating Procedures (SOPs), and FDA standards are followed across all shifts.
Supervise the blending of raw materials, ensuring that equipment is sanitized, calibrated, and compliant with regulations.
Investigate and resolve issues related to batching, deviations, and incidents.
Implement corrective actions and promote continuous safety, quality, and productivity improvement.
Oversee employee training and ensure compliance with current Good Manufacturing Practices (cGMP).
Collaborate with other departments to optimize production efficiency.
Operations Manager of HPV & HepB Fermentation 11/2022 to 05/2024
Merck & Co, West Point, PA
Achieved a 30% reduction in defects by conducting operations reviews for batch records and addressing trends and issues promptly.
Prevented the department from facing five iQNs by addressing problems early on.
Released over 15 batches ahead of schedule by implementing timely corrections.
Created an onboarding packet for managers to assist over 50 new hires.
QUALITY SPECIALIST of HPV & HepB Fermentation 08/2021 to 11/2022
Merck & Co, West Point, PA
Achieved a 27% increase in operational efficiency by providing weekly feedback and projections to upper management, hosting biweekly defect trend meetings with the USW technicians, and ensuring precise scheduling requirements.
Discovered over 74 expired reagents during monthly quality assurance walkthroughs on the shop floor.
Led the team to a 95% compliance rate during external audits.
SCIENTIST II of Varicella 08/2020 to 08/2021
Merck & Co, West Point, PA
Implemented efficiency improvements that resulted in the successful salvage of over 7 batches of vaccines
Reduced the assay time by 12 minutes by shortening the range on the plate shaker, as result, yielded 30% better gE results
Identified 3 contaminated fresh samples that were delivered to the lab prior to processing, which would have resulted in 3 batches discarded.
SENIOR PHARMACY TECHNICIAN 08/2017 to 11/2020
Walgreens, Levittown, PA
Utilized communication and decision-making skills to provide informed advice on drug interactions and OTC selections to ~3,000 people.
Dispensed an average of 1,000 prescriptions per day.
Counselled and answered an average of 50 patients' queries regarding medications.
ASSOCIATE SCIENTIST of Media Preparation 02/2019 to 08/2020
Bristol-Myers Squibb, Pennington, NJ
Consistently achieved a 98% or higher yield in media batches, demonstrating precise formulation and preparation techniques.
Optimized media preparation processes, resulting in a 20% increase in batch yield
Maintained a sterile environment with zero contamination incidents, ensuring the integrity of experimental samples.
QA SPECIALIST & QC MICROBIOLOGIST of EM Testing 01/2018 to 02/2019
AstraZeneca, Philadelphia, PA
Maintained a less than 2% contamination rate in Rodac plate testing, ensuring accurate environmental monitoring results.
Achieved a sample retest rate of less than 2.4% for Rodac plate testing.
Established a 17% decrease in product defects through visually inspecting over 2,140 glass syringes.
PROJECT MANAGER 08/2013 to 05/2018
ENACTUS, Philadelphia, PA
My project, "The Green Project", placed 3rd in the United States national competition, earning the J&J trophy and a $2,000 prize.
PHARMACY TECHNICIAN 05/2013 to 07/2016
Rite Aid, Yardley, PA
Provided outstanding customer service; demonstrated exceptional marketing skills that increased flu shot sales by ~50%.
Spanish: Elementary • French: Elementary • Portuguese: Elementary
------------------------------
First Name: Kalene
E-Mail Address: kalenemcohn@gmail.com
Country: United States
Phone: 12159833025
Current Job Designation: compound manager
Job Designation Applying For: pharmaceuticals
Total Years of Experience: 11
Copy your Resume / CV in this box: KALENE MARIE COHN
+1 215 983 3025: | kalenemcohn@gmail.com | https://www.linkedin.com/in/kalene-c-795952b8/
Professional Summary: Experienced Operations Manager and skilled leader with 10 years of expertise in strategic planning and problem-solving. Proven track record of enhancing business plans and optimizing daily operations. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Possess a strong understanding of industry trends, excellent communication skills, and a keen ability to identify areas for improvement and implement strategic changes effectively.
Skills
Operational Efficiency
Data-driven decision-making
Employee Relations & Conflict Resolution
Standard Operating
Health and Safety Compliance
Quality Assurance
Procedures
Team & Project Leadership
Cell Culture Techniques
Procedure Development
Immunological Assays
Quality Assurance Controls
GMP Compliance Implementation
Auditing
Training
GDP
Work History
Work Experience
Senior Compounding Manager 09/2024-12/2024
Voyant Beauty, Elkhart, IN
Lead the Compounding Department, ensuring that production schedules, Standard Operating Procedures (SOPs), and FDA standards are followed across all shifts.
Supervise the blending of raw materials, ensuring that equipment is sanitized, calibrated, and compliant with regulations.
Investigate and resolve issues related to batching, deviations, and incidents.
Implement corrective actions and promote continuous safety, quality, and productivity improvement.
Oversee employee training and ensure compliance with current Good Manufacturing Practices (cGMP).
Collaborate with other departments to optimize production efficiency.
Operations Manager of HPV & HepB Fermentation 11/2022 to 05/2024
Merck & Co, West Point, PA
Achieved a 30% reduction in defects by conducting operations reviews for batch records and addressing trends and issues promptly.
Prevented the department from facing five iQNs by addressing problems early on.
Released over 15 batches ahead of schedule by implementing timely corrections.
Created an onboarding packet for managers to assist over 50 new hires.
QUALITY SPECIALIST of HPV & HepB Fermentation 08/2021 to 11/2022
Merck & Co, West Point, PA
Achieved a 27% increase in operational efficiency by providing weekly feedback and projections to upper management, hosting biweekly defect trend meetings with the USW technicians, and ensuring precise scheduling requirements.
Discovered over 74 expired reagents during monthly quality assurance walkthroughs on the shop floor.
Led the team to a 95% compliance rate during external audits.
SCIENTIST II of Varicella 08/2020 to 08/2021
Merck & Co, West Point, PA
Implemented efficiency improvements that resulted in the successful salvage of over 7 batches of vaccines
Reduced the assay time by 12 minutes by shortening the range on the plate shaker, as result, yielded 30% better gE results
Identified 3 contaminated fresh samples that were delivered to the lab prior to processing, which would have resulted in 3 batches discarded.
SENIOR PHARMACY TECHNICIAN 08/2017 to 11/2020
Walgreens, Levittown, PA
Utilized communication and decision-making skills to provide informed advice on drug interactions and OTC selections to ~3,000 people.
Dispensed an average of 1,000 prescriptions per day.
Counselled and answered an average of 50 patients' queries regarding medications.
ASSOCIATE SCIENTIST of Media Preparation 02/2019 to 08/2020
Bristol-Myers Squibb, Pennington, NJ
Consistently achieved a 98% or higher yield in media batches, demonstrating precise formulation and preparation techniques.
Optimized media preparation processes, resulting in a 20% increase in batch yield
Maintained a sterile environment with zero contamination incidents, ensuring the integrity of experimental samples.
QA SPECIALIST & QC MICROBIOLOGIST of EM Testing 01/2018 to 02/2019
AstraZeneca, Philadelphia, PA
Maintained a less than 2% contamination rate in Rodac plate testing, ensuring accurate environmental monitoring results.
Achieved a sample retest rate of less than 2.4% for Rodac plate testing.
Established a 17% decrease in product defects through visually inspecting over 2,140 glass syringes.
PROJECT MANAGER 08/2013 to 05/2018
ENACTUS, Philadelphia, PA
My project, "The Green Project", placed 3rd in the United States national competition, earning the J&J trophy and a $2,000 prize.
PHARMACY TECHNICIAN 05/2013 to 07/2016
Rite Aid, Yardley, PA
Provided outstanding customer service; demonstrated exceptional marketing skills that increased flu shot sales by ~50%.
Spanish: Elementary • French: Elementary • Portuguese: Elementary
------------------------------
Candidate
------------------------------
First Name: Ramya
E-Mail Address: ramyasharma2253@gmail.com
Country: United Kingdom
Phone: +44 7824061178
Current Job Designation: Assistant Buyer
Job Designation Applying For: Junior Buyer, Associate Buyer
Total Years of Experience: 4
Copy your Resume / CV in this box: RAMYA SHARMA
SE11 4FJ, London, United Kingdom, +44 7824061178, ramyasharma2253@gmail.com
PROFILE
Fashion-focused buying professional with progressive experience in retail and fashion industries. Demonstrated expertise in product lifecycle management, trend analysis, and strategic supplier relationship management. Adept at utilising data-driven insights to inform buying decisions and optimise inventory levels. Proven track record of contributing to sales growth and operational efficiency through collaborative cross- functional initiatives.
CORE COMPETENCIES
• Data Analysis & Visualisation
• Trend Analysis and Market Awareness • Inventory Management
• Supplier Relationship Management
EMPLOYMENT HISTORY
Assistant Buyer, WHSmith
• Analysed weekly sales data, trading reports, market trends, and competitor activity to inform strategic buying decisions
• Led a buying administrator, overseeing daily operations and performance
• Collaboratedcloselywiththemerchandisingteamtooptimisestocklevels,productmix,andseasonalrangeplans,ensuring
alignment with commercial objectives
• Maintained strong relationships with key suppliers, negotiating favourable terms and leveraging data-driven insights to maximise
profitability
Key achievements:
• Supported category management plans leading to a 10% increase in customer satisfaction for product assortment
• Coordinatedwithmarketingteamstoalignprocurementeffortswithpromotionalcampaigns,boostingsalesby12%
• Improvedinventoryturnoverby5%throughdata-drivenbuyingstrategiesandintroducednewtimesavingprocessesfornewlineset
up and mass upload of price changes
Buying Assistant FTC, The White Company
• Supportedbuyingteamacrossmultipleproductcategories,includinghomeandfashion
• Managedcriticalpath,ensuringtimelydeliveryofsamplesandadherencetolaunchschedules
• Conductedcompetitoranalysisandstorevisitstogathermarketintelligence
• Assistedinthepreparationofweeklytradingreportsandsalesforecasts
• CoordinatedwithQAteamtoensureproductqualitystandardswereconsistentlymet
Dec 2022 — Jun 2023 London
Key achievement: Streamlined sample management process, reducing processing time by 20% and proposed and successfully advocated for a key recommendation during the AW'25 meeting, which were subsequently approved and incorporated into the final collection strategy
Buying Assistant, House of Masaba Oct 2020 — Aug 2021 India
• Assistedtheseniorbuyingteamindevelopingandmanagingproductrangesforready-to-wearclothingandaccessories
• Collaboratedwithdesignerstoensurecommercialviabilityofnewcollectionswhilemaintainingbrandaesthetics
• Managedrelationshipswithkeysuppliers,negotiatingcostsanddeliverytimelinesforfabricandfinishedproducts
Key achievements:
• Identifiedanopportunityforacapsulecollectionofprintedscarves,whichwasapprovedandbecameoneoftheseason'sbestsellers, contributing to a 15% increase in accessories sales
• Supportedseniorbuyersonstrategicsourcingprojects,contributingtoa7%year-over-yearcostreductiononrawmaterials
Buying Intern, House of Masaba
• Supportedthecreationandmaintenanceoflinesheets,techpacks,andproductspecifications • Participatedinvendormeetingsandassistedintheevaluationofsamplesandprototypes
• Contributedtothedevelopmentofseasonalbuyingplansandsalesforecasts
• Assistedintrackingcriticalpathtimelinestoensureon-timedeliveryofproducts
EDUCATION
MA International Fashion management, UK
TECHNICAL SKILLS
• Microsoft Office and Adobe Creative Suite
• Data Analysis tools: SQL,Teradata,BI
• Retail Management Systems: SAP,OracleTRMS,MicrosoftD365
------------------------------
First Name: Ramya
E-Mail Address: ramyasharma2253@gmail.com
Country: United Kingdom
Phone: +44 7824061178
Current Job Designation: Assistant Buyer
Job Designation Applying For: Junior Buyer, Associate Buyer
Total Years of Experience: 4
Copy your Resume / CV in this box: RAMYA SHARMA
SE11 4FJ, London, United Kingdom, +44 7824061178, ramyasharma2253@gmail.com
PROFILE
Fashion-focused buying professional with progressive experience in retail and fashion industries. Demonstrated expertise in product lifecycle management, trend analysis, and strategic supplier relationship management. Adept at utilising data-driven insights to inform buying decisions and optimise inventory levels. Proven track record of contributing to sales growth and operational efficiency through collaborative cross- functional initiatives.
CORE COMPETENCIES
• Data Analysis & Visualisation
• Trend Analysis and Market Awareness • Inventory Management
• Supplier Relationship Management
EMPLOYMENT HISTORY
Assistant Buyer, WHSmith
• Analysed weekly sales data, trading reports, market trends, and competitor activity to inform strategic buying decisions
• Led a buying administrator, overseeing daily operations and performance
• Collaboratedcloselywiththemerchandisingteamtooptimisestocklevels,productmix,andseasonalrangeplans,ensuring
alignment with commercial objectives
• Maintained strong relationships with key suppliers, negotiating favourable terms and leveraging data-driven insights to maximise
profitability
Key achievements:
• Supported category management plans leading to a 10% increase in customer satisfaction for product assortment
• Coordinatedwithmarketingteamstoalignprocurementeffortswithpromotionalcampaigns,boostingsalesby12%
• Improvedinventoryturnoverby5%throughdata-drivenbuyingstrategiesandintroducednewtimesavingprocessesfornewlineset
up and mass upload of price changes
Buying Assistant FTC, The White Company
• Supportedbuyingteamacrossmultipleproductcategories,includinghomeandfashion
• Managedcriticalpath,ensuringtimelydeliveryofsamplesandadherencetolaunchschedules
• Conductedcompetitoranalysisandstorevisitstogathermarketintelligence
• Assistedinthepreparationofweeklytradingreportsandsalesforecasts
• CoordinatedwithQAteamtoensureproductqualitystandardswereconsistentlymet
Dec 2022 — Jun 2023 London
Key achievement: Streamlined sample management process, reducing processing time by 20% and proposed and successfully advocated for a key recommendation during the AW'25 meeting, which were subsequently approved and incorporated into the final collection strategy
Buying Assistant, House of Masaba Oct 2020 — Aug 2021 India
• Assistedtheseniorbuyingteamindevelopingandmanagingproductrangesforready-to-wearclothingandaccessories
• Collaboratedwithdesignerstoensurecommercialviabilityofnewcollectionswhilemaintainingbrandaesthetics
• Managedrelationshipswithkeysuppliers,negotiatingcostsanddeliverytimelinesforfabricandfinishedproducts
Key achievements:
• Identifiedanopportunityforacapsulecollectionofprintedscarves,whichwasapprovedandbecameoneoftheseason'sbestsellers, contributing to a 15% increase in accessories sales
• Supportedseniorbuyersonstrategicsourcingprojects,contributingtoa7%year-over-yearcostreductiononrawmaterials
Buying Intern, House of Masaba
• Supportedthecreationandmaintenanceoflinesheets,techpacks,andproductspecifications • Participatedinvendormeetingsandassistedintheevaluationofsamplesandprototypes
• Contributedtothedevelopmentofseasonalbuyingplansandsalesforecasts
• Assistedintrackingcriticalpathtimelinestoensureon-timedeliveryofproducts
EDUCATION
MA International Fashion management, UK
TECHNICAL SKILLS
• Microsoft Office and Adobe Creative Suite
• Data Analysis tools: SQL,Teradata,BI
• Retail Management Systems: SAP,OracleTRMS,MicrosoftD365
------------------------------
Candidate
------------------------------
First Name: Nishan
E-Mail Address: nishansanadwayanad@gmail.com
Country: United Arab Emirates
Phone: +971503046585
Current Job Designation: Intern
Job Designation Applying For: Software
Total Years of Experience: 1
Copy your Resume / CV in this box: PROFESSIONAL SUMMARY
Motivated Data Scientist with expertise in predictive modeling, machine learning algorithms, and advanced statistical techniques. Experienced in delivering real-world AI solutions, analyzing complex datasets, and driving data-driven decision-making for business improvement.
WORK EXPERIENCE
Intern – AI Department
STEMA Center, Dubai | August 2022 – November 2022
• Developed and optimized algorithms for object detection, achieving 96% accuracy using OpenCV.
• Collaborated with a team to enhance drone navigation and automation using onboard cameras and computer vision.
• Analyzed datasets with pandas and implemented predictive models, to improve model accuracy by 10%.
EDUCATION
BSc in Computer Science - Artificial Intelligence
The British University in Dubai | 2019-2023
• Earned a GPA of 3.5 and completed relevant coursework in machine learning, pattern recognition, and statistics.
CORE SKILLS
• Programming Languages: Python, Java
• Machine Learning Libraries: TensorFlow, PyTorch, scikit-learn, OpenCV
• NLP and LLMs experience
• Neural Networks: CNNs, RNNs, GANs
• Front-End: HTML, CSS, JavaScript, React.js
• Back-End: SQL, PHP
• Version Control: Git
• Data Visualization: Tableau, PowerBI
• Strong communicator and team player.
• Adaptable, solutions-focused problem solver.
• Excellent written and spoken skills in English, Hindi, Arabic
PROJECTS
Autonomous Drone Development
• Designed a navigation algorithm utilizing TensorFlow and OpenCV for real-time obstacle detection and avoidance.
• Conducted extensive testing to refine the drone's navigation, leading to a 20% improvement in response time and accuracy.
Sentiment Analysis on IMDb Comments
• Developed a large language model for text-based sentiment analysis in English and Spanish.
• Pre-processed and cleaned the dataset, accounting for linguistic differences.
• Trained the model using Naïve Bayes and Neural Networks, achieving 93% accuracy on 50,000 Spanish comments.
Brain Tumor Prediction using ML
• Collaborated with my group to build a model identifying the presence and type of brain tumors.
• Achieved 92% accuracy after performing classification, regression, and Naïve Bayes.
CERTIFICATIONS (IN PROGRESS)
• Machine Learning with Python: Foundations by Frederick Nwanganga
• Applied Machine Learning: Algorithms by Matt Harrison
• Machine Learning with Scikit-Learn by Madecraft and Michael Galarnyk
------------------------------
First Name: Nishan
E-Mail Address: nishansanadwayanad@gmail.com
Country: United Arab Emirates
Phone: +971503046585
Current Job Designation: Intern
Job Designation Applying For: Software
Total Years of Experience: 1
Copy your Resume / CV in this box: PROFESSIONAL SUMMARY
Motivated Data Scientist with expertise in predictive modeling, machine learning algorithms, and advanced statistical techniques. Experienced in delivering real-world AI solutions, analyzing complex datasets, and driving data-driven decision-making for business improvement.
WORK EXPERIENCE
Intern – AI Department
STEMA Center, Dubai | August 2022 – November 2022
• Developed and optimized algorithms for object detection, achieving 96% accuracy using OpenCV.
• Collaborated with a team to enhance drone navigation and automation using onboard cameras and computer vision.
• Analyzed datasets with pandas and implemented predictive models, to improve model accuracy by 10%.
EDUCATION
BSc in Computer Science - Artificial Intelligence
The British University in Dubai | 2019-2023
• Earned a GPA of 3.5 and completed relevant coursework in machine learning, pattern recognition, and statistics.
CORE SKILLS
• Programming Languages: Python, Java
• Machine Learning Libraries: TensorFlow, PyTorch, scikit-learn, OpenCV
• NLP and LLMs experience
• Neural Networks: CNNs, RNNs, GANs
• Front-End: HTML, CSS, JavaScript, React.js
• Back-End: SQL, PHP
• Version Control: Git
• Data Visualization: Tableau, PowerBI
• Strong communicator and team player.
• Adaptable, solutions-focused problem solver.
• Excellent written and spoken skills in English, Hindi, Arabic
PROJECTS
Autonomous Drone Development
• Designed a navigation algorithm utilizing TensorFlow and OpenCV for real-time obstacle detection and avoidance.
• Conducted extensive testing to refine the drone's navigation, leading to a 20% improvement in response time and accuracy.
Sentiment Analysis on IMDb Comments
• Developed a large language model for text-based sentiment analysis in English and Spanish.
• Pre-processed and cleaned the dataset, accounting for linguistic differences.
• Trained the model using Naïve Bayes and Neural Networks, achieving 93% accuracy on 50,000 Spanish comments.
Brain Tumor Prediction using ML
• Collaborated with my group to build a model identifying the presence and type of brain tumors.
• Achieved 92% accuracy after performing classification, regression, and Naïve Bayes.
CERTIFICATIONS (IN PROGRESS)
• Machine Learning with Python: Foundations by Frederick Nwanganga
• Applied Machine Learning: Algorithms by Matt Harrison
• Machine Learning with Scikit-Learn by Madecraft and Michael Galarnyk
------------------------------
Candidate
------------------------------
First Name: Viloshni Moodley
E-Mail Address: vlomoodley@outlook.com
Country: South Africa
Phone: =27813770603
Current Job Designation: Business Development
Job Designation Applying For: Project Manager/Business Development
Total Years of Experience: 31
Copy your Resume / CV in this box: CURRICULUM VITAE
VILOSHNI MOODLEY
PERSONAL PROFILE
Viloshni is a results-driven professional with 31 years' experience in the oil industry, of which 27 years was spent with the Shell Group of Companies.
.
She started off her career at Shell In the Energy Division, where she was involved with imports and imports, administration, and sales. She then moved to the Marketing Division, where she worked as a Territory Manager for 5 years, managing the relationships between Retailers of the Service Station and Shell Head Office. She then moved to Change Management where she implemented the SAP software system in the Marketing Division, within the projected time frame and within budget.
After the successful SAP implementation, she was moved to New Business Development within the same Division, where she added 5 new service stations annually over a 5-year period.
During her last 3 years with the Shell Group, she was transferred to the Downstream Division, where she was involved in the acquisition of real estate for the development of service stations.
For the last 4 years she has been self-employed, facilitating strategic partnerships and successful deals in the petroleum industry. She is a Green Belt Accredited professional, skilled in project management, stakeholder engagement, lease and business negotiation, financial modelling, new business development, and property management.
She is now wanting to re-enter the corporate market and is looking for an opportunity in a growth-oriented company.
PERSONAL DETAILS
Name : Viloshni Moodley
ID no : 7405230109088
SA Citizen : Yes
Residential area : Ormonde, Johannesburg
Languages : English, Afrikaans
Contact details:
Mobile : +27 81 377 0603
Email : vlomoodley@outlook.com
LinkedIn : www.linkedin.com/in/viloshnimoodley
EDUCATION
Secondary
Matric Lenasia South Secondary Johannesburg 1991
Tertiary
Management Advancement Program (NQF7); Wits Business School, Johannesburg 2010/11
Advanced Strategic Execution Program Duke University, Johannesburg 2019
PROFESSIONAL TRAINING
Franchise Training Program Franchise Directions Johannesburg 2004
Process Leadership (Green Belt Lean/Six Sigma) SSA & Company, Johannesburg 2012
Network Development Program 1 SSA & Company, Poland 2016
Network Development Program 2 SSA & Company, Philippines 2018
Love Coach/Loveologist Loveology University USA 2021
Digital Marketing: Crafting a Winning Strategy MANCOSA, South Africa 2023
COMPETENCIES
• Petroleum Legislation
• Program/Project Management
• Budget Management
• Stakeholder Engagement
• Property Acquisition/Disposal
• Financial Modelling
• Regulatory Compliance
• New Business Development
• Strategic Planning
• Lease/Business Negotiation
• Contract Management
• Green Belt – Six Sigma
• Market Analysis
COMPUTER LITERACY
MS Office: Word, Excel, PowerPoint, Outlook
SAP
SharePoint
PERSONAL ATTRIBUTES
• Communication skills
• Driven
• Logical
• Adaptable
• Goal Oriented
• Curious and Eager to learn
• Empathetic and Supportive
• Strategic Thinker
• Leadership
• Analytical
• Attention to detail
HOBBIES/INTERESTS
Reading, Painting, Fly Fishing, Hiking
EMPLOYMENT HISTORY
Employer : Self employed
Period : May 2020 - current
Position : Consultant
Duties/responsibilities
• Specialize in connecting private investors with reliable oil companies and negotiating favourable agreements.
• Facilitate strategic partnerships and successful deals in the dynamic petroleum industry.
• Navigate complex negotiations to ensure optimal terms, fostering profitable collaborations between discerning private investors and established oil entities.
• Provide project management support to independent developers.
Reason for wanting to leave: looking for stability and career growth.
Employer : Shell Downstream SA (Pty) Ltd (Sandton)
Period : March 2016 – Dec 2019
Position : Real Estate Program Manager (Project Manager)
Managed acquisitions and disposals with the delivery of a steady pipeline with 2 new
to-industry sites annually, taking it from a greenfield to an operational service station, conducting feasibility studies, and ensuring regulatory requirements were met.
Reported to Real Estate Portfolio Manager
Duties/responsibilities
• Streamlined project management processes, resulting in improved project delivery.
• Led successful management of capex projects averaging US$2.3 million, ensuring strict budget adherence.
• Led a Continuous Improvement Project resulting in the creation of new roles in multiple countries.
• Effectively resolved opposition objections and illegal property occupation with legal support.
• Established KPI monitoring systems and delivered quarterly reports to the leadership team.
• Conducted market analysis and identified growth opportunities for network expansion.
Reason for leaving: left to pursue my own business.
Employer : Shell SA Marketing (Pty) Ltd (Sandton)
Period : Dec 2003 – Feb 2016
Period : Feb 2010 – Feb 2016
Position : Retail Growth & Development Manager (New
Business Development)
Grew & retained the existing Dealer-operated platform portfolio of service stations with an additional 5 new service stations annually.
Reported to New Business Team Lead
Duties/responsibilities
• Contributed to the development and rollout of the Shell Shop strategy.
• Negotiated conversions of opposition sites to Shell, expanding the network.
• Achieved Green Belt accreditation through a Continuous Improvement project.
• Awarded for Health, Safety, Security & Environment Leadership.
• Successfully retained and acquired fuel volumes on the dealer-operated platform.
• Oversaw the launch of New to Industry (NTI) service stations and spearheaded dealer-operated NTI projects.
Reason for leaving: was offered a position at Shell Downstream SA
Period : Feb 2008 – Jan 2010
Position : Change & Communications Manager – Retail
(Change Manager)
Implemented SAP within budget with no disruption to the operations of the business. Changes were communicated internally and externally.
Reported to Retail GM
Duties/responsibilities
• Co-ordinated training and trained Head Office staff, and service station staff before SAP go-live.
• Deployed and led the team through data verification and transfer, live environment simulation, cutover, and go-live.
• Initiated HR with the organization redesign based on simplifying processes.
• Communicated changes internally and roadshows conducted nationally for changes to be presented to external stakeholders.
• A successful go-live on SAP was experienced on 1 October 2009 within budget.
Reason for leaving: SAP was implemented successfully, and the project ended.
Period : Dec 2003 – Jan 2008
Position : Territory Manager
Duties/responsibilities
• Relationship management between the Retailer of the Service Station and Shell
• Maintain consistent delivery of the customer promise
• Maintain compliance with the Franchise Agreement.
• Ensure the volume contribution of 34% to Shell's Fuel & 28% Convenience Store market share.
Achievements
• Practical Performance Management of Retailers resulted in a growth of 12%.
• Expedited an out-of-court settlement, recovering $80k and retaining the prime site within the network.
• Diagnosed fraud through analysis, re-gaining the loss of income to both retailer and Shell (2008).
• Optimized the use of shelf space at 15 Select Stores, growing turnover by an average of 8%.
• Active retailer management resulted in year-on-year growth of 2.7% (2007 and 2008)
• Awarded Territory Manager of the Year (2007 and 2008)
Reason for leaving: The Retail GM presented an opportunity to be part of the project team.
Employer : Shell SA Energy (Pty) Ltd (Rosebank)
Period : May 1992 - Nov 2003
Period : Dec 2002 – Nov 2003
Position : Sales Advisor
Office-based support to the regional team, comprising a district manager and 8 territory managers, with 1 direct report.
Reported to the District Manager within the Sales & Ops team
Duties/responsibilities
• Managed district manager's diary and email filtered calls and resolved issues or directed them to the Territory Manager.
• Monitored the Region's credit performance and highlighted outstanding balances to the team as required.
• Resolved customer complaints and re-directed issues of contamination to the Territory Manager.
• Acted as a focal point for obtaining Select turnovers and airtime turnover from the sites with convenience stores in the Region.
• Fielded calls from retailers in the absence of the Territory Manager on issues related to site operations, i.e., maintenance, fuel deliveries, lube deliveries, promotions, etc.
• Arranged retailer conferences, award functions, team building, golf events, and other activities for the region's retailers.
Reason for leaving: offered a position at Shell SA Marketing
Period : April 2001 – Nov 2002
Position : Assistant Sales Advisor
Office-based support to the regional team, comprising a district manager and 8 territory managers.
Reported to the Sales Advisor within the Sales & Ops team
Duties/responsibilities
• Acted as a backup to the Sales Advisor.
• Followed up on customer complaints resolution with Territory Manager and Retailers.
• Followed up on obtaining Select turnovers and airtime turnover from the sites with convenience stores in the Region.
• Fielded calls from retailers in the absence of the Territory Manager on issues related to site operations, i.e., maintenance, fuel deliveries, lube deliveries, promotions, etc.
• Assisted in arranging retailer conferences, award functions, team building, golf events, and other activities for the region's retailers.
Reason for leaving: promoted
Period : April 2001 – Nov 2002
Position : PA to Retail GM
Personal Assistant to Retail General Manager and Management Team within Retail
Reported to the General Manager within the Retail Department
Duties/responsibilities
• Fielded all calls to the retail department.
• Managed retail GM's email and diary.
• Managed itinerary for international visitors to the country.
• Arranged dinners and events as requested by the GM.
• Assessed and redirected sponsorship requests.
• Arranged meetings, travel, and conference room bookings for the GM and management team.
• Compiled expenses every month for GM and the management team.
Reason for leaving: career progression
Period : Dec 1996 – March 2001
Position : Office Services Co-ordinator
Office Services co-ordinator ensuring the smooth running of the office
Reported to the Office Services Manager within the Services Department
Duties/responsibilities
• Fielded all calls to the services department.
• Managed all the conference room bookings.
• Managed chauffeurs, cleaners, switchboard, and kitchen staff.
• Managed orders for stationery, kitchen supplies, cleaning materials, and catering for the conference rooms.
• Arranged meetings monthly with department heads to monitor service levels and resolve complaints from other departments.
• Managed budget for the department.
Reason for leaving: promoted
Period : Jan 1995 – Nov 1996
Position : Sales Support Assistant
Managed Petty Cash of R15k and processed expenses of staff with job-related expenses
Reported to the Finance Manager within the Finance Department
Duties/responsibilities
• Balance and manage petty cash float.
• Reconcile cash daily.
• Input expenses into JDE for payment processing.
• Managed the keys to the safe.
Reason for leaving: promoted
Period : Dec 1992 – Dec 1994
Position : Accounts Payable Assistant
Processed invoices for payment
Reported to the Accounts Payable Manager within the Finance Department
Duties/responsibilities
• Checked the compliance and legitimacy of invoices on receipt and placed a date stamp.
• Captured on JDE for payment processing.
• Resolved queries from suppliers and internal departments.
Reason for leaving: career progression
Period : May 1992 – Nov 1992
Position : Import & Export Administrator
Administrative role within Minerals Department on Import & Export of Coal
Reported to the Import & Export Manager - Coal within the Minerals Department
Duties/responsibilities
• Viewed reports daily on stock availability and quality of coal at Richards Bay Coal Terminal
• Liaised with Import & Export Manager on quantities to be made available for shipping.
• Approve invoices for payment to Accounts Payable.
• Arranged team meetings with internal and external stakeholders.
• Captured minutes and distributed them to all attendees.
• Compiled daily and monthly reports for the import and export manager.
Reason for leaving: temporary position
------------------------------
First Name: Viloshni Moodley
E-Mail Address: vlomoodley@outlook.com
Country: South Africa
Phone: =27813770603
Current Job Designation: Business Development
Job Designation Applying For: Project Manager/Business Development
Total Years of Experience: 31
Copy your Resume / CV in this box: CURRICULUM VITAE
VILOSHNI MOODLEY
PERSONAL PROFILE
Viloshni is a results-driven professional with 31 years' experience in the oil industry, of which 27 years was spent with the Shell Group of Companies.
.
She started off her career at Shell In the Energy Division, where she was involved with imports and imports, administration, and sales. She then moved to the Marketing Division, where she worked as a Territory Manager for 5 years, managing the relationships between Retailers of the Service Station and Shell Head Office. She then moved to Change Management where she implemented the SAP software system in the Marketing Division, within the projected time frame and within budget.
After the successful SAP implementation, she was moved to New Business Development within the same Division, where she added 5 new service stations annually over a 5-year period.
During her last 3 years with the Shell Group, she was transferred to the Downstream Division, where she was involved in the acquisition of real estate for the development of service stations.
For the last 4 years she has been self-employed, facilitating strategic partnerships and successful deals in the petroleum industry. She is a Green Belt Accredited professional, skilled in project management, stakeholder engagement, lease and business negotiation, financial modelling, new business development, and property management.
She is now wanting to re-enter the corporate market and is looking for an opportunity in a growth-oriented company.
PERSONAL DETAILS
Name : Viloshni Moodley
ID no : 7405230109088
SA Citizen : Yes
Residential area : Ormonde, Johannesburg
Languages : English, Afrikaans
Contact details:
Mobile : +27 81 377 0603
Email : vlomoodley@outlook.com
LinkedIn : www.linkedin.com/in/viloshnimoodley
EDUCATION
Secondary
Matric Lenasia South Secondary Johannesburg 1991
Tertiary
Management Advancement Program (NQF7); Wits Business School, Johannesburg 2010/11
Advanced Strategic Execution Program Duke University, Johannesburg 2019
PROFESSIONAL TRAINING
Franchise Training Program Franchise Directions Johannesburg 2004
Process Leadership (Green Belt Lean/Six Sigma) SSA & Company, Johannesburg 2012
Network Development Program 1 SSA & Company, Poland 2016
Network Development Program 2 SSA & Company, Philippines 2018
Love Coach/Loveologist Loveology University USA 2021
Digital Marketing: Crafting a Winning Strategy MANCOSA, South Africa 2023
COMPETENCIES
• Petroleum Legislation
• Program/Project Management
• Budget Management
• Stakeholder Engagement
• Property Acquisition/Disposal
• Financial Modelling
• Regulatory Compliance
• New Business Development
• Strategic Planning
• Lease/Business Negotiation
• Contract Management
• Green Belt – Six Sigma
• Market Analysis
COMPUTER LITERACY
MS Office: Word, Excel, PowerPoint, Outlook
SAP
SharePoint
PERSONAL ATTRIBUTES
• Communication skills
• Driven
• Logical
• Adaptable
• Goal Oriented
• Curious and Eager to learn
• Empathetic and Supportive
• Strategic Thinker
• Leadership
• Analytical
• Attention to detail
HOBBIES/INTERESTS
Reading, Painting, Fly Fishing, Hiking
EMPLOYMENT HISTORY
Employer : Self employed
Period : May 2020 - current
Position : Consultant
Duties/responsibilities
• Specialize in connecting private investors with reliable oil companies and negotiating favourable agreements.
• Facilitate strategic partnerships and successful deals in the dynamic petroleum industry.
• Navigate complex negotiations to ensure optimal terms, fostering profitable collaborations between discerning private investors and established oil entities.
• Provide project management support to independent developers.
Reason for wanting to leave: looking for stability and career growth.
Employer : Shell Downstream SA (Pty) Ltd (Sandton)
Period : March 2016 – Dec 2019
Position : Real Estate Program Manager (Project Manager)
Managed acquisitions and disposals with the delivery of a steady pipeline with 2 new
to-industry sites annually, taking it from a greenfield to an operational service station, conducting feasibility studies, and ensuring regulatory requirements were met.
Reported to Real Estate Portfolio Manager
Duties/responsibilities
• Streamlined project management processes, resulting in improved project delivery.
• Led successful management of capex projects averaging US$2.3 million, ensuring strict budget adherence.
• Led a Continuous Improvement Project resulting in the creation of new roles in multiple countries.
• Effectively resolved opposition objections and illegal property occupation with legal support.
• Established KPI monitoring systems and delivered quarterly reports to the leadership team.
• Conducted market analysis and identified growth opportunities for network expansion.
Reason for leaving: left to pursue my own business.
Employer : Shell SA Marketing (Pty) Ltd (Sandton)
Period : Dec 2003 – Feb 2016
Period : Feb 2010 – Feb 2016
Position : Retail Growth & Development Manager (New
Business Development)
Grew & retained the existing Dealer-operated platform portfolio of service stations with an additional 5 new service stations annually.
Reported to New Business Team Lead
Duties/responsibilities
• Contributed to the development and rollout of the Shell Shop strategy.
• Negotiated conversions of opposition sites to Shell, expanding the network.
• Achieved Green Belt accreditation through a Continuous Improvement project.
• Awarded for Health, Safety, Security & Environment Leadership.
• Successfully retained and acquired fuel volumes on the dealer-operated platform.
• Oversaw the launch of New to Industry (NTI) service stations and spearheaded dealer-operated NTI projects.
Reason for leaving: was offered a position at Shell Downstream SA
Period : Feb 2008 – Jan 2010
Position : Change & Communications Manager – Retail
(Change Manager)
Implemented SAP within budget with no disruption to the operations of the business. Changes were communicated internally and externally.
Reported to Retail GM
Duties/responsibilities
• Co-ordinated training and trained Head Office staff, and service station staff before SAP go-live.
• Deployed and led the team through data verification and transfer, live environment simulation, cutover, and go-live.
• Initiated HR with the organization redesign based on simplifying processes.
• Communicated changes internally and roadshows conducted nationally for changes to be presented to external stakeholders.
• A successful go-live on SAP was experienced on 1 October 2009 within budget.
Reason for leaving: SAP was implemented successfully, and the project ended.
Period : Dec 2003 – Jan 2008
Position : Territory Manager
Duties/responsibilities
• Relationship management between the Retailer of the Service Station and Shell
• Maintain consistent delivery of the customer promise
• Maintain compliance with the Franchise Agreement.
• Ensure the volume contribution of 34% to Shell's Fuel & 28% Convenience Store market share.
Achievements
• Practical Performance Management of Retailers resulted in a growth of 12%.
• Expedited an out-of-court settlement, recovering $80k and retaining the prime site within the network.
• Diagnosed fraud through analysis, re-gaining the loss of income to both retailer and Shell (2008).
• Optimized the use of shelf space at 15 Select Stores, growing turnover by an average of 8%.
• Active retailer management resulted in year-on-year growth of 2.7% (2007 and 2008)
• Awarded Territory Manager of the Year (2007 and 2008)
Reason for leaving: The Retail GM presented an opportunity to be part of the project team.
Employer : Shell SA Energy (Pty) Ltd (Rosebank)
Period : May 1992 - Nov 2003
Period : Dec 2002 – Nov 2003
Position : Sales Advisor
Office-based support to the regional team, comprising a district manager and 8 territory managers, with 1 direct report.
Reported to the District Manager within the Sales & Ops team
Duties/responsibilities
• Managed district manager's diary and email filtered calls and resolved issues or directed them to the Territory Manager.
• Monitored the Region's credit performance and highlighted outstanding balances to the team as required.
• Resolved customer complaints and re-directed issues of contamination to the Territory Manager.
• Acted as a focal point for obtaining Select turnovers and airtime turnover from the sites with convenience stores in the Region.
• Fielded calls from retailers in the absence of the Territory Manager on issues related to site operations, i.e., maintenance, fuel deliveries, lube deliveries, promotions, etc.
• Arranged retailer conferences, award functions, team building, golf events, and other activities for the region's retailers.
Reason for leaving: offered a position at Shell SA Marketing
Period : April 2001 – Nov 2002
Position : Assistant Sales Advisor
Office-based support to the regional team, comprising a district manager and 8 territory managers.
Reported to the Sales Advisor within the Sales & Ops team
Duties/responsibilities
• Acted as a backup to the Sales Advisor.
• Followed up on customer complaints resolution with Territory Manager and Retailers.
• Followed up on obtaining Select turnovers and airtime turnover from the sites with convenience stores in the Region.
• Fielded calls from retailers in the absence of the Territory Manager on issues related to site operations, i.e., maintenance, fuel deliveries, lube deliveries, promotions, etc.
• Assisted in arranging retailer conferences, award functions, team building, golf events, and other activities for the region's retailers.
Reason for leaving: promoted
Period : April 2001 – Nov 2002
Position : PA to Retail GM
Personal Assistant to Retail General Manager and Management Team within Retail
Reported to the General Manager within the Retail Department
Duties/responsibilities
• Fielded all calls to the retail department.
• Managed retail GM's email and diary.
• Managed itinerary for international visitors to the country.
• Arranged dinners and events as requested by the GM.
• Assessed and redirected sponsorship requests.
• Arranged meetings, travel, and conference room bookings for the GM and management team.
• Compiled expenses every month for GM and the management team.
Reason for leaving: career progression
Period : Dec 1996 – March 2001
Position : Office Services Co-ordinator
Office Services co-ordinator ensuring the smooth running of the office
Reported to the Office Services Manager within the Services Department
Duties/responsibilities
• Fielded all calls to the services department.
• Managed all the conference room bookings.
• Managed chauffeurs, cleaners, switchboard, and kitchen staff.
• Managed orders for stationery, kitchen supplies, cleaning materials, and catering for the conference rooms.
• Arranged meetings monthly with department heads to monitor service levels and resolve complaints from other departments.
• Managed budget for the department.
Reason for leaving: promoted
Period : Jan 1995 – Nov 1996
Position : Sales Support Assistant
Managed Petty Cash of R15k and processed expenses of staff with job-related expenses
Reported to the Finance Manager within the Finance Department
Duties/responsibilities
• Balance and manage petty cash float.
• Reconcile cash daily.
• Input expenses into JDE for payment processing.
• Managed the keys to the safe.
Reason for leaving: promoted
Period : Dec 1992 – Dec 1994
Position : Accounts Payable Assistant
Processed invoices for payment
Reported to the Accounts Payable Manager within the Finance Department
Duties/responsibilities
• Checked the compliance and legitimacy of invoices on receipt and placed a date stamp.
• Captured on JDE for payment processing.
• Resolved queries from suppliers and internal departments.
Reason for leaving: career progression
Period : May 1992 – Nov 1992
Position : Import & Export Administrator
Administrative role within Minerals Department on Import & Export of Coal
Reported to the Import & Export Manager - Coal within the Minerals Department
Duties/responsibilities
• Viewed reports daily on stock availability and quality of coal at Richards Bay Coal Terminal
• Liaised with Import & Export Manager on quantities to be made available for shipping.
• Approve invoices for payment to Accounts Payable.
• Arranged team meetings with internal and external stakeholders.
• Captured minutes and distributed them to all attendees.
• Compiled daily and monthly reports for the import and export manager.
Reason for leaving: temporary position
------------------------------
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