Tourism Executive

First Name: Mohammad
E-Mail Address: nzama2005@gmail.com
Country: India
Phone: 9718545301
Job Position Applying For: Tourism Supervisor/Asst Manager
Current Job Title: Tourism Executive
Total Years of Experience: 10
Copy your Resume / CV in this box: 
MOHAMMAD NURUZZAMA
Abu Fazal Enclave, New Delhi,  India
Contact# +91-9718545301 ( India )
Email: nzama2005@gmail.com

Executive Profile:
I am a well present, efficient and experienced professional with over Ten years experience in travel and tourism industry. Experienced in providing excellent customer care and ensuring the best travel and accommodation are provided for customers, including corporate. I am confident and outgoing, able to build good relations with clients and suppliers. Proven to help as much as possible by arranging tailor made holiday/travel packages for short and long haul destinations. As a self starting person, I am highly motivated and able to exceed targets and enjoy the challenges at work.

Objective:
I am seeking a new and challenging role within ambitious and successful team that will enable me to make an effective contribution to the business while continuing my own career development.

Key Skills & Expertise

•       Extensive travel industry knowledge.

•       Able to provide excellent product knowledge and apply selling techniques.
•       Enjoy business marketing and networking events.
•       Successfully provide a courteous and efficient travel booking service.
•       Lead a team of 8-10 people successfully as acting Supervisor.
•       Ability to work within company policies and objectives.
•       Willingness to continue my training and development.
•       Skilled with MS Office (Word, Excel, Power Point & Outlook).


 Professional Experience:
Senior Travel Consultant  (Altayyar Travel Group ) Taif, KSA     Mar 2012 to Aug 2019

Key Responsibilities:

•       Responsible for the accurate bookings of all travel and tourism package.

•       Dealing with enquiries over phone, face to face and social media, listening to customers’ needs and acting upon them.

•       Hotel Reservation- Using offline vendors and online system like GTA, Planet, Lots of Hotels, Hotel Beds, One DMC, and Al Tayyar online  ETC.

•       Ticketing- Using GDS (Galileo) to issue domestic and International tickets.

•       Transportation- Car rentals: Self driven & chauffeur services. Airport pick, drop off and meet & assist services.

•       Other services- Cruise bookings, Travel Medical Insurance issuance, Int’l driving license & English language Learning Courses ECT.

•       Corporate / Credit Clients- Handling meetings & incentive groups, school educational groups as well.


Flexi Tours, India (Travel Counselor)                                         Nov 2008 to Dec 2011

Key Responsibilities:   
•       Designing Outbound & Domestic Tour Packages
•       Handling Walk-in clients, Social Media & telephonic queries of clients
•       Designing the suitable Itineraries & mailing the detail as per customer requirement,
•       follow up of Customer’s queries to materialize into sales
•       Handling after sales clients issues to maintain client tale



•       Master of Tourism Administration ( Tourism Management )              2008
Aligarh Muslim University , Aligarh, Uttar pradesh , India
•       Bachelor of Social Science  ( Political Science )                                        2005
Aligarh Muslim University , Aligarh, Uttar pradesh , India



Hobbies-
Cricket & Traveling

Strengths:
Quick Learner, Hard working, Team Player

Personal Profile: 

Date of Birth:  12.08.1985
Nationality:     Indian
Gender:          Male
Marital Status:  Married
Language Known: English, Hindi, Urdu, & Arabic
Passport  no:      S 8754690
Valid:                 Upto 2028

Permanent Address:
Vill: Bhawani pur, Post: Kursi Berwa, P S: Sikta, Distt: West Champaran 845307(Bihar) India.

HR Manager, Sales and Marketing Manager

Full Name: Hamzah Dramme Biwott
E-Mail Address: hamzadrame@gmail.com
Mobile Number: +971554715324
Current Location - City/Country: DubaiSector : Administration, Human Resources, Sales/Marketing, Supply Chain/Logistics
Job Designation (Current): Sales and Marketing Manager / HR Manager
Job Designation (Wanted): Sales and Marketing Manager / HR Manager
 
Main Skill Set/Expertise: Sales Planning (Local & International) | Sales Forecasting | Marketing Penetration | B2B Business Growth | Client Experience Excellence | Human Resource Management Support | Process Enhancement | Business Relationships | Project Leadership | Budgeting | Financial Data Analysis | Employee Engagement | Team Mentorship | Hiring | Training & Development | Asset Management | Stakeholder & Supplier Liaison
 
Total Experience in Number of Years: 12
Highest Degree/Diploma/Certification: BA - Bachelor of Arts Business - Business Management
Nationality: Kenyan
 
Copy-Paste Your CV Here: Hamzah Dramme Biwott
Mobile: +971554715324 (UAE) | +254722784811, +254722784811 (BOTIM/Whatsapp) E-Mail: hamzadrame@gmail.com | Skype ID: drame111
 
Sales Planning & Growth | Marketing | Human Resource Management | People Coordinator
 
Experience in driving the sales process from plan to close and undertaking market intelligence to safeguard the brand value of the firm at global level. Human Resource skills in assessing staffing needs, hiring employees and designing training programs in compliance with legal regulations. Tactically communicate the value proposition through proposals and corporate presentations with a focus to promote sales growth and client base improvement.
 
PROFILE SUMMARY
 10 years of experience in meeting sales targets, performing market research and optimizing human resources with a focus to enhance the product marketability and profitability.
 Proficiency in delivering value-driven sales solutions, and marketing presentations to the senior management with a focus to expand client base.
 Adept in defining accurate sales forecasts (volume & spend), annual market analysis reports and hiring vital teams.
 Ability to represent the company’s brand, apply sales tactics and mentor cross-functional teams in order to improve
the product awareness as well as exceed sales targets.
 Skilled at establishing competitive advantages and product sales parameters while observing the target customers,
competitors, and industry trends.
 Proficient in developing human resources strategies by anticipating business requirements, training techniques,
resource variances and staffing issues.
 Record of sustaining rapport with business accounts by making periodic visits, identifying specific business needs and
anticipating new opportunities.
 Extensive exposure in recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff.
 Outstanding people skills in ensuring HRM programs and initiatives, aligned to overall business growth objectives.
 Strong analytical, communication, interpersonal, customer service, employee engagement and presentation skills.
CORE COMPETENCIES
Sales Planning (Local & International) | Sales Forecasting | Marketing Penetration | B2B Business Growth | Client Experience Excellence | Human Resource Management Support | Process Enhancement | Business Relationships | Project Leadership | Budgeting | Financial Data Analysis | Employee Engagement | Team Mentorship | Hiring | Training & Development | Asset Management | Stakeholder & Supplier Liaison
 
CAREER HIGHLIGHTS
 Contributed towards increase of:
o Revenues by 70% annually, that showcased optimized expenditure containment and reduced delinquency
o Occupancy from 30% to 95% over a 5-year period through market analysis, sales team leadership
o Resident retention rates of over 80%
o Market share by 3% to 7% within the rural markets by replacing failing one-size-fits-all strategy to one valuing o Number of rental units both commercial and residential from 1 unit to over 200 units
 Attained tough growth targets while creating and driving 5-year capital projects of the firm
 Planned, launched and drove the entire Innovative Walking for Wellness Program
 Tactically developed Monthly Newsletters and Monthly Employee Events to improve the employee work experience
 Successfully initiated exuberant methods to train employees by introducing customer service awards, Employee
 Effectively transitioned the firm from a net loss to a gain position after identifying areas of risks, overspending,
inefficienct resources and other factors of improvement
 Reduced overhead by as much as 30% and enabled a more flexible and responsive business model
 Directed company-wide policy shifts, up skilling divisional leaders, and culture transformation from one of unchecked
spending to one of fiscal restraint
 
WORK EXPERIENCE
       Sales and Marketing Manager / HR Manager

  BIHI Investment Company Limited, Nairobi, Kenya | June 2006 - Present Company Brief: BIHI Investments Company is a property management and consultancy firm.
 Responsible for overseeing organizational strategic sales, marketing and human resources management functions
 Developed long-term business relationships with clients, vendors and stakeholders (existing & new) to attain sales
targets, gain maximum accounts, improve market share.
 Defined a complete emergency escalation to streamline business process (both sales and marketing) internationally.
 Contribute towards evaluating statistic reports and financial data to regulate tenant satisfaction across varied regions.
 Actively translated client needs into workable business solutions to ensure service excellence and client delight.
 Prepare annual budget plans, schedule expenditures and ensure the sales team meets agreed quotas.
 Define sales goals and followed KPI's to ensure timely delivery in order to achieve customer satisfaction.
 Play a key role in recruitment, training Sales and Marketing teams to meet business goals as well as HRM objectives.
 Support senior management by providing human resources advice in hiring industry specific workforce at right time.
 Participate in managing staff wellness, team performance reviews and employee engagement activities.
 Perform tactical negotiation with tenants, suppliers and acquire profitable contracts for the business.
 Develop business partnerships and perform contract negotiation to attain revenue goals and tenant satisfaction.
 Negotiate wide range of projects / contracts with tenants, vendors and distributors in order to expand business network
and maintain financial records.
Company Brief: Burqa Company limited is a Telecommunication company that also deals with the distribution of telephony merchandise
 Developed and maintained proper management reports and retail working standards on monthly/yearly basis
 Analyzed the profitability reports from various stations to meet profitability targets and streamline ongoing operations
 Tracked team performance measures for both the retail as well as wholesale business goals
 Determined rate schedules and discount rates to develop pricing strategies
 Set performance measures for both retail and wholesale sales goals to meet goals of retail market
 Evaluated market data and drove ad-hoc marketing initiatives in a competitive market place
 Supported employee development, enhancing job satisfaction, designing onboarding procedures
 Involved in designing accountability mechanisms, and overseeing overall employment needs
 Analyzed profitability reports from stations and improved operations profitability ready by the 10th of every month
Previous Experiences:
 
EDUCATION
 BA - Bachelor of Arts Business - Business Management from University of Sunderland/Graffins, Kenya | 2008
 Certificate in French Languages FSOL (Beginners and Intermediate) from Graffins College, Nairobi, Kenya | 2005
 Advanced Diploma - Business Administration from Graffins College, Nairobi, Kenya | 2002
 Certificate in Business Administration from Graffins College, Nairobi, Kenya | 2001
 Computer Software - Application Packages (CAPS) from Graffins College, Nairobi, Kenya | 2000
 Certificate in Presentation with PowerPoint from Compuera College, Nairobi, Kenya | 2000
 Secondary Education - Kenya Certificate of Secondary Education from Nairobi Milimani High School, Kenya | 1998
 Primary Education - Kenya Certificate of Primary Education from Pangani Primary, Nairobi, Kenya | 1994
 
PERSONAL DETAILS
      Date of Birth: Driving License: Languages Known: Visa Status:
14th May,1986
Kenya
English (expert), Swahili (native) Residence Dubai
Executive Manager
Burqa Company Limited, Nairobi, Kenya | Aug 2008 - Present
 Outdoor Leadership - Trainer/Part time. Training Institute, Nairobi- Kenya | Sept 2004-Feb 2006
 Sales and Marketing - Salmata Dye Crafts Salmata Dye Craft, Nairobi, Kenya | Nov 2002 – July 2004

 Citizenship: Kenyan