Candidate

------------------------------
First Name: KRITIKA MADAAN
E-Mail Address: madaankritika8@gmail.com
Country: India
Phone: 09821691346
Current Job Designation: Administrative Assistant
Job Designation Applying For: Supply Control Coordinator
Total Years of Experience: 4.5
Copy your Resume / CV in this box: KRITIKA MADAAN
Mobile: +91 9821691346
Email: madaankritika8@gmail.com
LinkedIn: linkedin.com/in/kritika-madaan-99400b20a
Gender: Female | Date of Birth: 10th Aug 1996
Nationality: Indian
Address: 703/A Wing Shri Nidhi Heights Mumbai Maharashtra 401103
________________________________________
SUPPLY CHAIN & LOGISTICS COORDINATOR | ORDER-TO-DELIVERY CONTROL | 3PL & SCHEDULING

PROFILE & VALUE
Supply chain and operations coordinator with 4.5 years' experience across manufacturing, logistics, and office operations. Plans supply and production schedules, balances vendor allocations, and controls order flow from entry to delivery to protect lead times. Coordinates 3PLs and last-mile dispatch; tracks shipments, resolves delays, and upholds customer SLAs. Maintains inventory accuracy, standardizes SOPs, and improves document control to reduce rework and handoffs. Proficient in Excel (Pivot Tables, VLOOKUP), ERP/MRP and WMS/TMS exposure, and carrier portals (UPS, Canpar, FedEx, DHL, Purolator). Known for clear stakeholder communication, tight follow-through on action items, and steady process improvements suited to UAE supply chain and logistics teams. SKILLS
Core Skills
Supply & Demand Planning • Production Scheduling • Order Management • Inventory Control • Logistics Coordination (First/Last-Mile) • Vendor & 3PL Management • Customer Communication & Escalations • KPI/SLA Tracking • Document Control • Meeting & Stakeholder Management • Standard Operating Procedures (SOPs) • Continuous Improvement • Data Entry Accuracy • Route Planning • Basic Cost Control & Invoicing
Tools & Technologies
Microsoft Excel (Pivot Tables, VLOOKUP, data cleaning) • Microsoft Office (Word, PowerPoint, Outlook) • WMS/TMS exposure • ERP/MRP exposure • Carrier portals (UPS, Canpar, FedEx, DHL, Purolator)
WORK EXPERIENCE
Administrative Assistant
Arms & Skills Pvt Ltd, Mumbai, India | Jan 2025 – Present
• Managed inboxes and responded to internal and external queries, ensuring timely resolution and clear documentation.
• Scheduled meetings, travel, and cross-functional appointments; maintained team calendars to avoid conflicts.
• Prepared, edited, and proofread letters, reports, and standard templates; ensured version control for final documents.
• Maintained digital and physical filing systems, improving retrieval time for records and policy documents.
• Monitored office supplies and assets; raised purchase requests and tracked deliveries.
• Logged and tracked facility and equipment issues; coordinated with vendors for quick turnaround.
• Prepared meeting agendas, captured minutes and action items, and followed up to closure.
• Updated administrative SOPs and policy manuals to reflect current practices and compliance needs.
Supply Control Coordinator
Centra Windows Ltd, Langley, BC | Jun 2022 – Dec 2024
• Planned and coordinated operational logistics; created work schedules and standardized procedures to stabilize throughput.
• Balanced purchase volumes across multiple vendors per agreed quotas, preventing stockouts and excess inventory.
• Processed orders with high accuracy and consistency, removing bottlenecks and protecting production lead times.
• Aligned production schedules with installation timelines and delivery dates based on forecasts and available resources.
• Monitored shipment status; alerted branch managers to delays and provided clear, frequent updates to customers.
• Cross-trained with teammates to flex capacity across order entry, scheduling, and customer support during peak periods.
Courier Service Coordinator
Skymart Shipping & Logistics, Surrey, BC | Dec 2021 – May 2022
• Coordinated daily pickups and deliveries across locations; maintained accurate route plans and manifests.
• Tracked inventory and outbound consignments; reconciled counts against system records and carrier scans.
• Resolved shipping issues (lost/damaged items, delays); escalated to carriers and internal teams with evidence.
• Generated carrier labels (UPS, Canpar, FedEx, DHL, Purolator) and ensured compliant packaging and documentation.
• Maintained client account records; processed invoices and verified charges before submission.
• Organized the mailroom and enforced receiving/dispatch SOPs to improve turnaround time.
Customer Service Representative
Wet Cleaner, Victoria, BC | Apr 2021 – Oct 2021
• Handled customer enquiries across phone, email, and in-person channels; logged issues and resolutions.
• Resolved complaints by coordinating with operations and ensuring timely callbacks and status updates.
• Collaborated with colleagues to maintain service standards during high-volume periods.
EDUCATION
Post Graduate Diploma in Operations and Supply Chain Management
Kwantlen Polytechnic University, Surrey, BC | Jan 2021 – May 2022
Bachelor's in Zoology
Indira Gandhi National Open University, New Delhi, India | May 2015 – Apr 2018
SELECTED CONTRIBUTIONS & IMPACT
• Standardized order processing steps to reduce rework and missed handoffs between scheduling and production.
• Improved visibility of shipment status by introducing routine update checkpoints for stakeholders and customers.
• Tightened document control by introducing consistent templates and file-naming conventions for reports and SOPs.

------------------------------