Candidate

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First Name: Syed Muhammad Owais
E-Mail Address: syedowais046@gmail.com
Country: Saudi Arabia
Phone: 0503099681
Current Job Designation: Sr. Technical Coordinator
Job Designation Applying For: CAFM Specialist
Total Years of Experience: 5
Copy your Resume / CV in this box: Sr. Technical Coordinator / CAFM Administrative – EFSIM FACILITIES SERVICES – NEOM
+966503099681 – Tabuk, Duba KSA – syedowais046@gmail.com linkedin.com/in/syed-owais-627b18196
PROFESSIONAL SUMMARY …………………………………………………………………………………………………………………………………………………………………………….…….
Results-driven Senior Technical Coordinator with 4+ years of experience in facility management, CAFM administration, and team leadership.
Skilled in optimizing workflows, ensuring SLA/KPI compliance, and delivering high-value projects. Successfully led a CAFM system handover to a
new service provider with zero operational disruption. Proven expertise in strategic planning, asset/work order management, and staff training.
AREASOF EXPERTISE……………………………………………………………………………………………………………………………………………………………………….……….…………
Dashboard & Report
Generation
SLA & KPI Monitoring Work Control Center Operations Document Control
& Technical
Documentation
Technical Proficiency
(CAFM, Maximo, BIM 360)
Team Supervision &
Mentoring
Client Coordination
Preventive Maintenance
Scheduling
Project Management & Planning Asset & Work
Order Management
PROFESSIONAL EXPERIENCE…………………………………………………………………………......…………………………………………………………………………………………………
NEOM OXAGON COMMUNITY
POSITION: Sr. TECHNICAL COORDINATOR
JULY 2025 – Present
Employer: EFS Facilities Services
Client: NEOM
Preparation& submission of monthly KPI reports& ensuring the contractual SLAs are met. Preparation & submission of
all the supporting and backup documents for the monthly KPI report. Records management and archiving of hard
copies. Enterprise content management. Arranged corporate meetings. Preparing and Issuing Minutes of Meetings.
Responsibilities:
• Managed day-to-day technical operations across MEP and civil teams, ensuring compliance with KPIs and contractual SLAs.
• Supervise and mentor technical coordinators, allocating resources, reviewing work orders, and approving key deliverables.
• Led the complete CAFM system handover process to Service Providers, including data migration, user access deactivation, documentation
transfer, and training sessions for the incoming team to ensure a seamless operational transition.
• Represent the technical department in high-level client meetings and prepare executive reports.
Key Achievements:
➢ Awarded Certificate of Appreciation by NEOM Operations Team (Mar-2025) for outstanding performance and contribution to facility
operations.🔗
NEOM OXAGON COMMUNITY
POSITION: TECHNICAL COORDINATOR
APRIL 2024 – JUNE 2025
Employer: EFS Facilities Services
Responsibilities:
• Prepared and submitted monthly KPI reports with supporting documents, ensuring contractual SLAs were met.
• Coordinated with contractors, clients, and technical teams to resolve operational issues.
• Scheduled and assigned work orders in alignment with priority levels and SLA targets.
• Coordinated material requests and procurement for maintenance and project activities.
• Supported site mobilization, asset tagging, and technical surveys during project transitions or handovers.
• Tracked and escalated unresolved issues or delays for timely resolution.
• Prepared Minutes of Meetings and maintained records management and enterprise content systems.
Key Achievements:
➢ Received Certificate of Appreciation from EFS Facilities Services (Aug 2024) for exceptional service and performance excellence.🔗
NEOM OXAGON COMMUNITY
POSITION: CAFM ADMINISTRATOR
DECEMBER 2021 – MARCH 2024
Employer: EFS Facilities Services

Responsibilities:
• Operated and maintained the CAFM system for accurate logging, updating, and closing of work orders and service requests.
• Created and managed preventive maintenance schedules, ensuring timely generation and assignment of PPM tasks.
• Monitored SLA/KPI compliance by generating customized reports and dashboards for internal and client review.
• Coordinated with technical teams to resolve reactive and scheduled maintenance tasks
• Delivered CAFM training and technical support to staff, improving process efficiency.
Key Achievements:
➢ Honored with Certificate of Appreciation by EFS Facilities Services (Sep 2022) for dedication and technical support.🔗
NEOM OXAGON COMMUNITY
POSITION: Operations Specialist
JANUARY 2017 – NOVEMBER 2021
Employer: K-ELECTRIC – Karachi, Pakistan
Responsibilities:
• Managed engine readings and maintained preventive, predictive, and corrective maintenance records.
• Ensured accurate documentation and compliance with operational standards.
EDUCATION & CERTIFICATIONS:
• 2025 – MAXIMO Certification🔗
• 2024 – Asset Management System – (ALISON) 🔗
• 2021 – Computerized Maintenance Management System (CMMS) – Board of Technical Education – First Division🔗
• 2019 – Diploma of Associate Engineer (Electrical) – Sindh Board of Technical Education, Karachi – First Division.🔗
• 2014 – Intermediate (Pre-Engineering) – Board of Intermediate Education, Karachi – Second Division. 🔗
• 2012 – Matriculation (Science) – Board of Secondary Education, Karachi – First Division. �
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