Candidate

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First Name: FATHIMA AFRIN
E-Mail Address: fathimaafrin063@gmail.com
Country: India
Phone: +91 9108142986
Current Job Designation: Associate Consultant
Job Designation Applying For: SAP SD Consultant
Total Years of Experience: 5
Copy your Resume / CV in this box: Career Snapshot
FATHIMA AFRIN
Certified SAP SD Consultant | SAP Badge
Phone: +91 9108142986
Email: fathimaafrin063@gmail.com
LinkedIn: www.linkedin.com/in/fathima-afrin-250133197
Address: Bangalore, India | Nationality: Indian | Date of Birth: 14/06/1999
SAP SD Consultant with 5+ years of experience in configuring, implementing, and supporting the SAP SD module, including SAP S/4HANA.
Experienced in leading SAP SD projects, resolving business-critical issues, and supporting cross-functional modules. Extensive experience with
Telecom clients like Alcatel-Lucent and Avaya. Proven ability to optimize sales processes and integrate SAP SD with MM, FI, and ABAP to
improve operational efficiency.
Key Highlights
• Certified SAP SD Consultant with expertise in SAP S/4HANA, Billing & Revenue Innovation Management, and Subscription Order
Management
• As a Configuration Manager, managed configuration and release coordination using SAP Solution Manager and CHARM Tool for
stability across environments
• Adept in SAP SD support, incident management, change request handling, and production support
• Successful project delivery involving order management, billing processes, pricing condition management, and sales process
automation
• Proficient in SAP FIORI, Salesforce, LSMW, IDOCS, Postman, and SAP Solution Manager for system optimization and integration
Professional Experience
Associate Consultant
Capgemini | Jun 2022 – Present
• Lead SAP SD configurations and cross-functional integrations within SAP S/4HANA for multiple clients
• Managed incident resolution, change requests, and support tickets within SLA for Sales and Distribution processes
• Conducted functional unit testing and trained business users on SAP SD modules
• Optimized pricing procedures, sales order management, and billing processes to enhance operational efficiency
Operational Associate
Fusion CX | Apr 2021 – Oct 2021
• Managed SAP SD incident handling, including configuration adjustments for order processing and invoicing
• Supported inventory management by providing real-time updates on stock availability and product catalogs
• Worked with IT teams to resolve advanced system issues and deliver updates and new features on time
• Conducted quality assurance tests and participated in preparing business process documentation
Projects
Configuration Manager (Associate Consultant)
Alcatel-Lucent Enterprise (Telecom Industry) | Jan 2023 – Present
• Managed configuration management processes, including version control, change tracking, and release coordination
• Maintained documentation and supported internal/external audits with required evidence
• Tracked and maintained ticketing details, including configuration and change requests, using the TDW tool with associated effort estimations
• Managed enhancement requests (ERs) for environment and deployment updates.
• Maintained CMDB to ensure up-to-date configuration items (CIs)
• Prepared periodic reports on configuration status, configuration management, and configuration Audit documents, including change
history, and deployment readiness
SAP SD Consultant (Support Project)
Alcatel-Lucent Enterprise | Jan 2023 – Present
• Maintained, optimized, and troubleshot the SAP SD module, supporting sales processes, order management, billing, delivery, and pricing for
smooth operations at Alcatel-Lucent Enterprise
• Managed orders through POSTMAN, EDI, and EBUY, and worked with LSMW to create condition records and update order reasons
• Utilized IDOCs, HANSTA, HANMOV, VFX3, and EDICOM interfaces for smooth data integration
• Analyzed business requirements and resolved P2 & P3 tickets within SLA, collaborating with the Technical Team on FIORI and
Salesforce developments
• Prepared Test Documents/FS, performed IST and UAT, and handled system documentation for the Knowledge Repository.
• Supported Sales activities across standard sales flows, repair sales, and warranty management, while integrating BAPI function
modules between SAP and EBUY
• Resolved SAP FIORI issues related to sales out, credit processes, and price calculations, and addressed Salesforce concerns regarding
Customer Master data, pricing, and invoices
• Managed pricing procedures and pricing condition records across multiple regions, facilitating smooth pricing updates
• Led change requests (CD/TR) using the CHARM Tool, and implemented enhancements to FIORI search functionality and Invoice PDF
download links
• Enabled Business Partner email notifications for orders and resolved issues through ABAP debugging, program execution, and job runs
• Led configuration management to maintain consistency and compliance across testing, development, and production environments
• Proficient in using SAP ECC Server 7.4, SAP S/4 HANA, SAP Solution Manager, ServiceNow, CHARM Tool, CRD, SharePoint, Microsoft
Office Suite (Word, Excel, PowerPoint), Salesforce Lightning, EDIWIN, SAP FIORI, EBUY (Business Interface), LSMW, and IDOCs
SAP SD Consultant (Implementation Project)
Alcatel-Lucent Enterprise | Jun 2022 – Dec 2022
• Implemented SAP SD at Alcatel-Lucent Enterprise to optimize sales processes, integrate sales, distribution, and customer management,
and improve operational efficiency
• Assisted in the end-to-end creation of the Enterprise structure, Pricing, and Billing for Argentina
• Conducted integration testing (positive and negative)
• Wrote functional specifications and created user manuals
• Delivered user training and supported UAT
• Participated in functional meetings to align on business data
SAP SD Consultant (Support Project)
Avaya (Telecom Industry) | Apr 2021 – Oct 2021
• Developed a scalable e-commerce platform for Avaya to enable online purchases of telecommunication services and products
• Assisted with order processing, addressing issues related to orders and payments
• Handled SAP SD incidents and change requests, and assigned service requests to team members for timely closure
• Prepared business process documentation and performed QA tests on new features
• Supported inventory management with stock availability, product updates, and pricing
Core Competencies & Key Skills
SAP SD & Configuration:
o Enterprise Structure: Definition, Assignment, and Customization for SAP SD, including Plant, Storage Location, and Shipping Point.
o Master Data: Customer master, Material master, Customer material info, Pricing conditions, and Partner functions
o Sales: OTC, Inquiry, Quotation, Sales Order, Rush Order, Cash Order, Return Order, Intercompany sales order, Third-Party Sales,
Consignment Process, Free Goods, Listing/Exclusion, Item Proposal, Special Sales Documents, and Service Contracts
o Billing: Billing Document Type, Credit Memo, Debit Memo, Billing Plan, Invoice List, and Credit Limit Maintenance
o Cross-Module Integration: SAP SD with MM, FI, and ABAP
o Contract Management: Preparation of Quantity, Value, Scheduling Agreement, and Service Contracts
o ASAP Methodologies & Tools: Salesforce, Fiori, LSMW, ServiceNow, SAP Queries
o APIs, BAPIs, BADIs, ABAP debugging, Postman, EDICOM, IDOCs, SalesOut
Tools & Technologies:
o SAP ECC Server 7.4, SAP S/4 HANA, SAP Solution Manager, SAP FIORI, LSMW & IDOCs, Salesforce Lightning, ServiceNow,
Postman, EDIWIN, SAP Billing & Revenue Management.
Process & Testing:
o Incident Management & SLA Compliance, User Acceptance Testing (UAT), Functional Unit Testing (FUT), Integration Testing &
Negative Testing, Process Optimization & Troubleshooting, Change Request Management
Project Management:
o Documentation & Knowledge Management, Business Process Documentation, Client Training & Support, Configuration Management,
Release Coordination, Conflict Resolution, Time Management
Certifications
• SAP Certified Associate – SAP S/4HANA Cloud Private Edition, Sales – 2024
• SAP Certified Associate – SAP Billing and Revenue Innovation Management – Subscription Order Management – 2024
• SAP Certified Associate – SAP S/4HANA Cloud Private Edition, Extended Warehouse Management – 2024
• Business Analyst Certification – 2023
Education
• Bachelor of Engineering (B.E.)
HKBK College of Engineering, VTU | 2016 – 2020
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