Candidate

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First Name: Sagar Manjal
E-Mail Address: sagar_manjal@hotmail.co.uk
Country: United States
Phone: +971523066492
Current Job Designation: Global Trade & Customs Compliance Lead
Job Designation Applying For: Logistics, Supply Chain, Customer Service, Business Development
Total Years of Experience: 15
Copy your Resume / CV in this box: SAGAR MANJAL
LOGISTICS & SUPPLY CHAIN | BUSINESS DEVELOPMENT
Al Nahda, Sharjah, UAE | https://www.linkedin.com/in/sagarmanjal/ Contact - sagar_manjal@hotmail.co.uk | +971-52-3066492
SUMMARY
Currently managing business relationship with Amazon EU, Avalara, marketplace sellers trading into EU and the UK, with EU VAT, Logistics and Customs, and business set up solutions and more. 17 years' experience in Sales & Business development. Additional responsibilities include Administration, Operations & Customer Relations, and Sales (B2B & B2C), managing customer satisfaction & relationship maintenance for clients including ENOC, Carrefour, Choithram, Lulu, Union Cooperative Society, Viva Supermarkets & Aswaaq
PROFESSIONAL EXPERIENCE
Global Trade & Customs Compliance Lead, Singularity GmbH Sep 2021 - present
Managed Customs compliance for diverse client base with diversified verticals (FMCG, Oil & gas) Project shipments, construction and e-commerce (marketplace, B2B & B2C), mitigating risks and optimizing supply chain efficiency.
Tracking import/export shipments, and business development, with a focus on lead generation and conversion.
Keeping abreast of the latest VAT, customs laws, and regulations, especially those pertaining to VAT and import/export procedures.
Actively advising clients on customs compliance matters, including classification, valuation, and duty/tax impact.
Regularly reviewing the company's customs processes and procedures to identify and address potential compliance issues.
Overseeing the accurate and timely filing of import and export customs declarations. Representing the company in customs audits and investigations.
Collaborating with finance, operations, and sales to streamline customs processes, enhancing efficiency for both the company and its clients.
Providing comprehensive VAT compliance services to clients, including preparing and submitting VAT returns, managing VAT audits, and advising on EU VAT implications to minimize tax risks.
Leveraging strong relationships with business stakeholders, freight forwarders, and courier companies to generate and convert leads.
Consistently exceeded monthly and quarterly targets by an average of 20-25%. Forged strong industry alliances and partnerships.
Implemented Lean Six Sigma principles to streamline operations. Leveraged Power BI to enhance decision making and reporting.
Developed and utilized Power BI dashboards for key EU VAT & customs compliance metrics, facilitating proactive monitoring and identification of potential risks.
Successfully collaborated with an external marketing team to generate and convert a high percentage of leads, resulting in significant revenue growth.
Working on various platforms necessary for the role, i.e., Salesforce, ATLAS, DATEV, Elster Platform, In-house developed VAT filing portal, Amazon Seller Central, and Avalara.
Sales & Operations Executive, TruKKer Technologies Sep 2020 - Aug 2021
Overseeing the sales & operations of the B2C vertical in home, office, and villa relocations across the UAE.
Supporting B2B side of the business in sourcing vendors and trucks for domestic & cross- border road freight movement.
Supporting in-house supply management team in documentation related to shipments/ freight.
Conduct Inspections & Surveys and sharing detailed reports with the sales team and assisting in preparing proposals.
Collaborating with Operations team to ensure optimum service delivery.
Increasing service levels by onboarding new vendors (Signing of Service Agreement). Ensuring vendor compliance with TruKKer guidelines throughout the client relocation.
Closely monitoring the Trukker App usage among the vendors and clients and reporting any bugs to the App developer team.
·Price & rate negotiation with vendors and business partners. Increased brand awareness by branding vendor trucks & trailers. Vendor & business partner invoice payments reconciliation & payouts.
Installation Manager, Prolab Digital LLC Jan 2020 - June 2020
Assigning staff for various installation projects 24/7.
Overseeing loading& unloading of material to and from projects and ensuring materials are handed over to respective departments.
Accreditation of staff for various malls in UAE and other locations as per client locations Ensuring health and safety procedures are adhered.
Handling of sub-contractor staff and assigning them to various jobs.
Analyzation & Auditing of subcontractor timesheets and authorizing for payments. Managing, authorizing & documenting overtime for payroll.
Coordinated with Project Managers for various job requirements and changes in jobs. Managed schedule and administration of staff accordingly.
Managed staff licenses (IPAF, scaffolding certificates) and passes for various installation sites.
Monitoring and evaluating staff performance.
Being the focal point of contact for clients for providing necessary documents for securing permits for site access, clients include Expo2020, Khazna, UAE Cycling Tour 2019-2020 season, F1 Abu Dhabi 2020 season, P&G & Dubai Airports Terminal 1, 2 & 3 & more.
Senior Operations Executive, Carrier Middle East Limited Dec 2012 - Dec 2019
My core function was Business development & sales generation requesting sales inquiries & participation in building a business relationship. Once the inquiry was generated, the sales relationship process began with passing on the quotation/pricing, interacting with the customer, ensuring a participation in the sales process & finally procuring the order.
As an operation executive my role included forwarding correspondences to respective departments, Communicate the clients for their requirements, coordinating between clients & in-house team to check deadlines, Vendor sourcing & management, checking materials required for projects, assigning teams for job completing and ensuring the project was completed on time.
Post Sales, my responsibilities included maintaining customer relationships, following up on future sales & maintaining the relationship to ensure future business.
Was overseeing customer satisfaction & relationship maintenance for clients including ENOC, Carrefour, Choithram, Lulu, Union Cooperative Society, Viva Supermarkets & Aswaaq. Other duties included - Ensure Health & Safety Rules and Regulations are adhered to keeping in mind International Standards Organization (ISO) & Achieving Competitive
Excellence (ACE) standards, Inspecting the uniform, tools, documentation & legal formalities were at par with company standards, Conduct in-house audits for equipment, material & tools.
Knowledge of SAP & Microsoft Dynamics GP.
Senior Customer Care Specialist, Dubai First P.J.S.C Jun 2007 - Dec 2012
Providing customer service related to bank account details, customer retention, educating customers of various banking products & services, addressing customer complaints,
Conducting in-house training sessions for new inductees
Coordinating with other departments in relation to customer-related services
Banking systems worked on web-based applications CMS, VisionPlus, Finn One CAS, LMS, RAPS, CLMS, & LBMS
·Completed training related to Call center operations, Anti-money laundering, Sales, Customer Services, Handling Disputes.
SKILLS
International Trade Compliance Strategic Partnerships
Business Expansion Customer Experience (CX)
Artificial Intelligence Blockchain Technology
Data Visualization
Data Modeling
Customs Valuation Import/Export Operations
Multi Modal Transportation Contract Management
Big Data
Strategic Thinking
Logistics Management
Business Development Supply Chain Management
Vendor / Procurement Analysis Supply/Demand Planning
Business Acumen
Business & Data Analysis
Cross Functional Collaboration
EDUCATION
Certification in CISCP & CISCM – Certified International Supply Chain Professional and Certified International Supply Chain Manager from (IFPSM) International Procurement and Supply Chain Management Institute, Finland
Masters in Business Administration (MBA) from University of Business & International Studies (UBIS) with majors in Quality & Operations Management
Bachelors in Business Administration (BBA) from American Heritage University (AHU) with majors in International Business Management
January, 2025
2015 - 2018
2006 - 2009
ADDITIONAL INFORMATION
Languages: English, Hindi, Sindhi
LinkedIn Certifications: Fundamentals of Sustainable Supply Chains, Six Sigma: Green Belt, Implementation of AI and Blockchain in the Modern Supply Chain, Power BI Essential Training (ongoing)
Awards/Accolades: Obtained "Bravo" Certified for maintaining the highest quality standards for key clients in Carrier Middle East in 2017.
I received numerous written appreciations from stakeholders, senior management during my tenure at Singularity, Prolab, Carrier, TruKKer and Dubai First.
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