Candidate

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First Name: Gilbert
E-Mail Address: gilbertodhiambo5@gmail.com
Country: Kenya
Phone: 0748095417
Current Job Designation: other
Job Designation Applying For: customer service roles
Total Years of Experience: 5
Copy your Resume / CV in this box: Gilbert Ouma

Email: gilbertodhiambo5@gmail.com | Tel: +254748095417 | Location: Nairobi, Kenya.

SUMMARY

I am a self-motivated individual with a drive to learn and gain professionalism. I am also passionate about technology and science.

I have a background working as a customer service/support officer, an Administrative assistant and I have great potential to bring into this position as a result. I have a background working in a call center and all this will be impactful for future endeavors. Dive into my resume for more details.

SKILLS

Google and Microsoft office suite.
Data entry and Tech support.
Contact center/handling calls.
Customer service/support.
Client liaison.
Sales and marketing.

WORK HISTORY

October 2023 - December 2023 | Shop Attendant | Umoja Shoe Company Ltd in Nairobi, Kenya.
Key responsibilities were;
Making sales of shoes and accessories.
Customer support.
Product display and arrangement.
Stock take and reports.
Product control using possWorks software; Sales, returns, exchange and product transfer.

June 2023 - October 2023 | Tech support | Green Apple technologies in Nairobi, Kenya. Key responsibilities were;
System maintenance.
Training Microsoft office suite and Google suite.
Online services; Ecitizen, KRA etc.
Document processing; printing, scanning & photocopying.
Software installations and upgrades.
Network/Internet configuration and setup.

April 2022 - June 2023 | Administrative Assistant | One Acre Fund in Rongo, Kenya.
Key responsibilities were;
Pack and dispatch warehouse/warranty consignments.
Processing vendor payments for halls, stores and meals.
Book, reserve halls and rooms for company meetings.
Keep tech operations running smoothly for the regional sales teams.
Ensure that district data is up to date and accurate.
Own timely, efficient and accurate delivery, insurance and warranty processes.
Serve as a key liaison between 2+ operational districts with over 72 staff and 3500 clients; and HQ by supporting administrative needs.
Manage and organize schedules and appointments.
Prepare reports, edit and organize documents.
Handle email correspondence.

Sep 2017 - April 2022 | Senior CEA Officer | One Acre Fund in Kakamega, Kenya.
Key responsibilities were;
Call Center, conducting surveys.
Data entry.
Outbound and inbound call handling.
Call management using Zendesk software.
Field projects; impact assessment and one on one interviews.
Attending professional development and project administration sessions.
Additionally, I have also worked with Zendesk system as a Customer Engagement agent for a period of 2 months.
I have worked with the Client Protection team for over 1 month.

Nov 2016 - June 2017 | Operations Officer | Bodo Eagle Properties in Nairobi, Kenya.
Key responsibilities were;
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