Candidate

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First Name: Archit Prajapat
E-Mail Address: architprajapat433@gmail.com
Country: India
Phone: 09098412115
Current Job Designation: Housing Officer
Job Designation Applying For: hospitality
Total Years of Experience: 7+
Copy your Resume / CV in this box: ARCHIT PRAJAPAT
Contact: +91 9098412115
Email: architprajapat433@gmail.com
LinkedIn: www.linkedin.com/in/archit-prajapat-07bb565a
Location: Indore, India
Languages: English, Hindi

SUMMARY
Results-driven professional with a diverse background in hospitality management, quality assurance, and commercial marketing. Recognized for strong leadership, exceptional analytical abilities, and effective communication across multidisciplinary teams. Proven ability to deliver superior customer service, streamline operations, and foster organizational growth. Seeking to leverage this expertise in a globally oriented role that emphasizes operational efficiency, compliance, and guest satisfaction.

CORE COMPETENCIES
Customer Experience & Service Excellence | Operational Efficiency & Compliance | Quality Analysis & Performance Monitoring | Hospitality & Accommodation Management | Strategic Marketing & Campaign Planning | Health & Safety | Troubleshooting | Budgeting | Leadership & Team Coordination | Sales Orientation | Client Engagement | Customer Relationship Management (CRM) | MS Office (MS Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE
SD Commercial Pvt. Ltd. – United Kingdom
Housing Officer | February 2023 – March 2025
• Oversaw daily housing operations, ensuring compliance with hospitality standards and health regulations.
• Managed guest relations, resolved complaints promptly, and maintained high levels of guest satisfaction.
• Conducted property inspections to ensure cleanliness, safety, and adherence to sanitation protocols.
• Collaborated with cross-functional teams to implement housing policies, emergency procedures, and cost controls.

Continuum Global Solutions – Indore, India
Quality Analyst | May 2018 – September 2022
• Monitored and evaluated customer interactions in an international outbound call center to ensure quality and compliance.
• Provided coaching and feedback to agents to enhance service delivery and performance metrics.
• Analyzed customer service trends to identify training needs and process improvements.
• Played a key role in boosting customer satisfaction scores and call center productivity.

Reliance resQ Pvt. Ltd. – Indore, India
Commercial Officer – Marketing | July 2012 – May 2018
• Developed and executed commercial marketing strategies based on customer acquisition and retention.
• Conducted market analysis to align campaigns with consumer behavior and industry trends.
• Collaborated with sales and product teams to optimize go-to-market plans and promotional activities.
• Ensured effective brand positioning, resulting in measurable growth in revenue and market share.

AWARDS & ACHIEVEMENTS
• Recognized for Excellence in Compliance and Health Safety
• Successfully led international housing operations with zero safety violations
• Achieved highest quality assurance scores for 3 consecutive quarters at Continuum Global Solutions
• Contributed to a 20% revenue increase through marketing initiatives at Reliance resQ Pvt. Ltd.

EDUCATION
• University of Essex – United Kingdom | M.Sc. in International Hospitality Management | 78%
• Devi Ahilya Vishwavidyalaya (DAVV) – Indore, India | Master of Business Administration (MBA) | 72%
• PMB Gujarati Commerce College – Indore, India | Bachelor of Commerce (Computer Applications) | 75%
CERTIFICATIONS & TRAINING

• GDPR UK Essentials
• Food Safety & Hygiene (Level 1 & 2)
• Fire Awareness & Fire Extinguisher Use
• First Aid Appointed Person | First Aid (RIDDOR)
• Basic Life Support in Care | CPR AED Refresher
• Conflict Resolution | Handling Aggressive Behaviour
• Duty of Care | Cyber Security Awareness
• Anti-Money Laundering | Business Compliance Essentials
• Assessing Mental Capacity | Autism Awareness
• Disability Awareness & Inclusion
• Gender Identity & Expressions
• Equality, Diversity, and Inclusion
• Essential Health and Safety Training
• Asbestos Awareness | Accident Report


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