------------------------------
First Name: Ravindra Pawar
E-Mail Address: rnp.win86@outlook.com
Country: India
Phone: 7796933115
Current Job Designation: Sr. IT System Administrator
Job Designation Applying For: IT Manager
Total Years of Experience: 17
Copy your Resume / CV in this box: RAVI PAWAR
Sr. IT System Administrator (IT Infrastructure & Cloud Operations)
Pune, Maharashtra, India | +91 779 693 3115 | rnp.win86@outlook.com
SUMMARY & LEADERSHIP PROFILE
Proven Sr. IT System Administrator (IT Manager) with 17+ years of experience leading enterprise infrastructure transformation, service delivery, and IT operations. Skilled in creating IT strategic roadmaps and aligning technology initiatives with core business objectives.
Operational Excellence: Delivered 99% system uptime through effective ITIL-based Incident, Change, and Problem Management supported by SolarWinds monitoring.
Cost Optimization: Achieved ₹4 Lakh in IT cost savings and 15% overall cost reduction through strategic vendor and SLA renegotiation.
Infrastructure Modernization: Executed 60% physical server consolidation using VMware vSphere 7.0/6.5 on Dell VRTX.
Team & Service Delivery: Mentored and developed a high-performing 5-member IT team, improving CSAT from 78% to 94%.
Current Development: Pursuing Microsoft Azure AZ-104 and ITIL 4 Managing Professional certifications (expected Q1 2026).
KEY RESPONSIBILITIES
• Privilege & Access Management (BeyondTrust, Azure RBAC, AD, GPO)
• Network Access Control administration (Portnox, FortiNAC)
• Microsoft 365 & Endpoint engineering (Exchange Online, Teams, Intune, BitLocker)
• SCCM administration for OSD, patching, and application deployments
• VMware vSphere & Windows Server administration (performance, hardening, troubleshooting)
• Commvault Backup & Recovery operations ensuring DR compliance
• Security & Compliance management (Rapid7, ISO 27001, IATF 16949)
• Network & Telecom support (Switches, Routers, EPBAX, ISP coordination)
• Infrastructure operations (Printers, CCTV, Vendor & AMC management, CAPEX planning)
TECHNICAL SKILLS
Cloud & Hybrid Infrastructure
Microsoft Azure (VM, VNet, NSG, Load Balancer, Azure Backup, ASR), AWS (EC2, VPC, IAM, S3, CloudWatch), Azure AD / Entra ID, M365 Administration, IAM, RBAC, Cloud Migration (On-Prem to Cloud)
IT Infrastructure & Virtualization
Windows Server (2008–2019/2022), Active Directory, DNS, DHCP, Group Policy, VMware vSphere 8/7/6.5, Hyper-V, SCCM/OSD Deployment, Server Hardening
Networking & Security
Cisco L2/L3 Switching, VLAN, STP, VPN (Site-to-Site / SSL), Firewall Policy & Access Control, Zero Trust Security Model, Endpoint Protection & Patch Compliance, Certificate Management
Backup & Disaster Recovery
Veeam Backup & Replication, Commvault, Symantec Backup, Retention Policies, Disaster Recovery Planning, DR Drills, RPO/RTO Strategy Execution
Service Delivery & Governance
ITIL Operations, Incident / Problem / Change Management, SLA / KPI Reporting, Audit & Compliance Controls, Vendor / AMC Management, Asset Lifecycle Management, SOP / Runbook Documentation
PROFESSIONAL EXPERIENCE
Sr. IT System Administrator (IT Manager) | Hendrickson LLC | Pune | Apr 2019 – Aug 2025
• Managed Privilege Access using BeyondTrust and enforced secure access through Portnox NAC & FortiNAC.
• Administered Azure RBAC, AD provisioning/de-provisioning, GPO, and access lifecycle management.
• Delivered 99% uptime with strong ITIL-based operations and SolarWinds monitoring.
• Provided Microsoft 365 support (Exchange Online, Teams, OneDrive, SharePoint) and Intune MDM policy enforcement.
• Led SCCM administration for OSD, patching, software deployment, and endpoint compliance.
• Managed VMware vSphere, Windows Server hardening, Commvault backup operations, and DR drills.
• Ensured ISO 27001 and IATF 16949 audit compliance
• Vulnerability remediation through Rapid7.
• Directed network & telecom operations including L1–L3 support, EPBAX, ISP communication, CCTV, and vendor/AMC management.
• Led CAPEX IT budget planning and printer migration projects (Ricoh→Canon, Canon→Konica Minolta).
Sr. System Associate | GAVS Technologies Pvt Ltd | Mumbai | Sep 2017 – Oct 2017
• Provided Windows Server & VMware support for production systems.
• Performed AD administration and access management.
• Supported M365 applications and endpoint troubleshooting.
• Delivered L1–L2 network and security operations.
• Client: Sony Pictures Networks
IT Manager | Sumo Digital | Pune | Dec 2014 – Jun 2017
• Responsible for full IT operations management (Servers, Network, M365).
• Implemented user provisioning, access controls, and GPO management.
• Supported VM administration and Windows Server tasks.
• Ensured endpoint compliance, patching, and security control enforcement.
• Managed telephony & CCTV support and vendor coordination.
IT Infrastructure Consultant | Aegis Limited | Pune | Oct 2010 – 2014
• Delivered L2–L3 Windows Server, AD, DNS, DHCP, GPO management.
• Supported VMware provisioning and server performance optimization.
• Administered endpoint security and patching operations.
• Maintained backup operations and DR planning.
• Coordinated with vendors & ISPs for infra stability.
IT Infrastructure Consultant | Essar Information Technology Ltd | Surat & Pune | Feb 2006 – Oct 2010
• Provided Windows Server & AD administration across shared services.
• Managed user access, GPO, and endpoint support.
• Supported network operations (switching, routing, connectivity).
• Administered backup operations and security compliance.
• Coordinated IT procurement, AMC, and vendor management.
Field Support Engineer | Indrajeet Seth | Pune | May 2004 – Feb 2006
• Delivered field support for broadband users (L1–L2).
• Managed customer onboarding, connectivity setups, and issue resolution.
• Provided basic network troubleshooting for routers & switches.
• Client: You Telecom (IQARA Broadband)
CERTIFICATIONS (ACHIEVED)
Microsoft Certified: Azure Administrator (AZ-104) – Completed 2025
• ITIL Foundation (V1)
• MCSE – Microsoft Certified Systems Engineer
• MCSA – Microsoft Certified Solutions Associate
• VMware vSphere 7.0 Virtualization (Pluralsight, 2023)
• CCNA – Cisco Certified Solution Associate (RST Forum 2017)
• NSE-1 Fortinet Certified Experts - 2024
CERTIFICATIONS (IN PROGRESS / SCHEDULED)
• AWS Solutions Architect Associate in Progress – Q1 2026
• CompTIA Security+ – In Progress
• CCNA 200-301 Renewal – Q1 2026
• ITIL 4 Managing Professional – Q1 2026
• PMP – Q2 2026
EDUCATION
B.Sc. (PCB), North Maharashtra University, Jalgaon – 2004
Passport – Valid up to 2034 with US Visa
------------------------------
Candidate
------------------------------
First Name: KELVIN
E-Mail Address: msapila73@gmail.com
Country: Tanzania
Phone: +255765443432
Current Job Designation: POLICE OFFICER
Job Designation Applying For: ANY RELEVANT JOB
Total Years of Experience: 23
Copy your Resume / CV in this box: CURRICULUM VITAE-KELVIN EDGAR MSAPILA
PERSONAL INFORMATION: Kelvin Edgar Msapila
Dar es salaam Police Academy,
P.o Box 2503,
Dar es salam. Tanzania.
+255765443432/ +255657669966
msapila73@gmail.com
Sex: Male
Date of birth 11 March 1981
WORK EXPERIENCE: -----------------------------------------------------------
August 2004 - Present: Police officer (TANZANIA POLICE FORCE)
o Maintaining peace and security
o Law enforcer
o Combating crimes
o Protecting civilians
o Protection of vital installation
March 2005- Sept 2012: Detective on Duty INVESTIGATION DEPARTIMENT –LUDEWA
o Arrest and control
o Crowd control
o Seize and control
o Conducting investigation
o Thorough/Clear communication.
Nov 2012-May 2013: Mission security at UNHCR old settlements (UNHCR-TABORA)
o Police officer at Ulyankulu refugees' settlement
o Protection of refugees.
o Securing of borders.
o Investigation of crime and criminals.
o Securing staffs and properties.
o Escorts and motorcades security for VIP and staff
Dec 2013-Up to Date: Instructor at Dar es Salaam Police Academy
o On Job training to instructors/trainers (T.O.Ts)
o Curriculum Development strategies.
o To organize, coordinate and provide training on Disaster management skills to Gazzetted officers, Assistant Inspectors, Diploma in Police Science and Auxiliary Police
o Training Community engagement skills to Police officers in combating crime
o Capacity building in problem solving skills to trainees
o Strengthening Community engagement skills to trainees and to develop competencies and skills that can make them more effective and sustainable
o Supervise and ensure effective teaching and discussions
o Identifying security needs and opportunities for new officers
17 July - 21July 2017: Close Protection at SADC Meeting- (MINISTERS SADC MEETING)
o ADC of Inspector General of Botswana
o Threat assessment
o Meeting preparation
o Route selection
o Language translation
o Marketing bargaining
o Personal assistant
Oct 2017-Mar 2018: Officer Commanding Station at refugee camp-UNHCR-KIBONDO
o Protection of refugees.
o Securing of borders.
o Investigation of crime and criminals.
o Securing staffs and properties.
o Escorts and motorcades security for VIP and staff
COURSES/TRAINING/WORKSHOP/SEMINARS ATTENDED
Jan 2007 – April 2007: Charge Room Officer (POLICE TRAINING SCHOOL)
• I attended training on Charge Room Officer and awarded Certificate of attendance after attaining the following course content: Receiving complains/allegations, attending scene of crime, conducting search and arrest, Conducting investigations and Assisting in Prosecution.
April 2007 – May 2007: Human trafficking first responder (ICITAP-USAID)
• I attended a seminar on Human trafficking first responder offered by The Office of ICITAP-USAID and gained knowledge on Identifying source of human trafficking, Attending victims of human trafficking, Combating trafficking to vulnerable people and Solution to human trafficking.
May 2013 – Nov 2013: Second In Command (POLICE TRAINING SCHOOL)
• I successfully passed Assistant Inspector & Second in Command course No. 1/2013/2014 after attaining the following subjects: Police Administration, Police Leadership and Management, Human Rights and Policing, Investigation Skills, Methods of Instruction (Training Skills), Crosscutting Issues, Map Using, Self Defense Skills, Drill and Parade, Field Craft and Weapon Training, Disaster management strategies, Civil emergencies management, Stress shooting &Riotous control, First aid and tactical medicine
May 2014- Sept 2014: Incidence Commander (ICITAP -USAID)
• I attended a seminar on Incidence Commander offered by The Office of ICITAP-USAID and gained skills on Scene management, Program management, Force escalation, Incident readiness, Communication controller, Crowd control and Election security
Sept 2015-July 2016: Security Operations Technician-CHINA LIBERATION ARMY (P.L.A)
• I attended a course on Military Special Operation offered by China Liberation Army in China and studied the following course content: Sabotage operations, Team management, Raid operations, Seize and Control skills, Rescue operations and First responder strategies on disasters.
Jan 2019- March 2019: Field expertise - KIDATU STAFF COLLEGE
• I gained knowledge at TPSC – Kidatu on Management and Control after studying the course on Police Strategic leadership and management, Conflict mitigation, Conflict resolution, Intelligence skills, Disaster management skills, Crime scene management, Public disorder& bomb awareness, Close Quarter Battle (CQB) and Police operations (strategies)
18June –Dec 2021: Assistant Superintendent of Police (ASP)
• I successfully passed Assistant Superintendent of Police course after attaining the following subjects: Leadership and management skills, Disaster management strategies, Problem Solving Skills, Administrative skills, Property/Material management skills, Operation strategies, Security strategies, Crowd control, VIP protection, Stabilization and Project design
04 July -08 July 2022; Recent Advancements in Forensic Science-by Rashtriya Raksha University, Ghandinagar,Gujarat-India.
• Basics of Crime Scene, Documentation of Crime Scene using 3D Scanner, Basics of Crime Scene Photography, Collection & Packaging of various Evidences, Reconstruction of Crime Scene, Firearm evidences and Cases, Importance of Fingerprint Science in Crime Scene Management, Various techniques to enhance Fingerprints at Scene of Crime, Introduction to Narcotic &Psychotropic Substances, Psychological Methods of Investigation, Importance of DNA in Forensic Science, Biological Evidences & its handling, Importance of Toxicological Evidences in CSM ,Blood Spatter Analysis, Digital Forensics, Disaster Victim Identification, Forensic Investigation of IEDs & Post Blast Investigation, Importance of Forensic Evidence, Cyber Crime Investigation, Audio and Video Analysis.
May 2023 – June 2023: Countering terrorism strategies - Egyptian Police Academy.
• I attended a course on International Countering Terrorism offered by The Egyptian Research Centre, Egypt Police Academy and Ministry of Internal Affairs in Egypt and studied the following courses: Countering terrorism skills, Disaster management, Bomb awareness, Close Quarter Battle, Sabotage operations, Team management, Raid operations, Seize and Control skills, Rescue operations and First responder strategies on disasters.
20 Nov - 24 Nov 2023 Explosives, IEDS & Post Blast Procedures – India
• I gained knowledge on Explosives, IEDS & Post Blast Procedures in India and awarded a certificate of attendance after acquiring the following knowledge: The concept of explosives, Types of IEDS, Management of IEDS, assembling explosives, Detonating explosives and Post blast investigation.
20 August - 30 August 2024 Explosives Hazard Awareness, IEDS & Post Blast Investigation-By Sincerus Global Solution & USA Embassy in Tanzania
• I gained knowledge on Explosives, IEDS & Post investigation procedures and awarded a certificate of attendance after acquiring the following knowledge: The concept of explosives, Types of IEDS, Management of IEDS, assembling explosives, Detonating explosives and Post blast investigation.
02 September -13 September 2024 Training program on Crime Scene Management at National Forensic Sciences University, Gujarat,India
• To provide the knowledge of crime scene management and the importance of evidences in crime scene: Role & Responsibilities of Forensic Expert & Principles of Forensic Science, Introduction to Crime Scene Management, Basics of Crime Scene, Documentation of Crime Scene using 3D Scanner, Basics of Crime Scene Photography, Collection & Packaging of various Evidences, Reconstruction of Crime Scene, Firearm evidences and Cases, Evidences in Firearms and Forensic Significance, Importance of Fingerprint Science in Crime Scene Management, Various techniques to enhance Fingerprints at Scene of Crime, Introduction to Narcotic &Psychotropic Substances, Psychological Methods of Investigation, Importance of DNA in Forensic Science, Biological Evidences & its handling, Importance of Toxicological Evidences in CSM, Importance of Crime Scene Management in cases of Structural Collapse, Blood Spatter Analysis, Digital Forensics, Wild Life Crime Investigation, Disaster Victim Identification, Forensic Investigation of Arson Cases & Fire Cases, IEDs & Post Blast Investigation, Importance of Forensic Evidence, Cyber Crime Investigation, Audio and Video Analysis, Search & Seizure
24 September- 25 September 2024 Terrorist Incident First Response Awareness course NCTPHQ.
• Training enhanced the ability to safely and effectively respond to a terrorist / major incident in the role as an emergency first responder, The Initial Incident response, The safe response to firearms & weapons incidents, Improvised Explosive Devices (IEDs), suspicious packages, evacuation & scene management
17 March-21 March 2025 Physical Security and Stockpile Management course by International Peace Support Training Centre at Humanitarian Peace Support School in Nairobi Kenya.
• Training was in Physical security, Terrorism, Illegal proliferation of arms, Unplanned explosion at munitions sites, Storage of arms and ammunition, Stockpile management, Risk management by United Nations, International Ammunition Technical Guidelines, Application of MOSAIC, ISACS & CASA, Stockpile elimination, Emergence plan and response, Risk management by United Nations, Marking and tracing of small & light weapon, Arms security.
22 July -To date Promoted to Senior Superintendent of Police (S.S.P) I successfully promoted in Police Administration, Police Leadership and Management, Human Rights and Policing, Investigation Skills, Crosscutting Issues, Map Using, Self Defense Skills, Drill and Parade, Field Craft and Weapon Training, Disaster management strategies, Civil emergencies management, Stress shooting &Riotous control, First aid and tactical medicine
EDUCATION BACKGROUND:
Sept 2007- July 2010: Bachelor of Arts in Sociology at University of Dar es Salaam
July 2001-May 2004: Advanced Certificate of Secondary Education
Mbalizi High School
Jan 1998- Nov 2001: Ordinary Certificate of Secondary Education
Mafinga Secondary Seminary
Dec 1996-Dec 1997: Pre -Seminary Education
Tosamaganga Pre Seminary
Jan 1990- Nov 1996: Primary Education
Ilala Primary School
OTHER SKILLS:
April 2001-june 2001: Driving course at KILAWENI driving schools
Class A, B, C, D&E
Sept 2007- June 2010: Human rights activist at the University of Dsm
Creating awareness to civilians on human rights and democracy
Access to human international basic rights
Sept 2007-July 2010: An ethical leadership skill by PIRI
Applying leadership skills at a place of work
Quality assurance of service
Sustainable & transformative development
Dec 2012-March 2013: Protection officer at UNHCR
Combating violations of human rights at the refugee's old settlement
Maintaining gender issues at the settlements (SGBV)
Access to basic needs (health, water, power, education$ infrastructure)
OTHER QUALIFICATION: Language(s)-mother tongue-Swahili
OTHER
LANGUAGE (S) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken
production
ENGLISH C1 C1 C2 C1 C2
CHINESE A2 A2 A2 A2 A2
BEMBA A2 A2 A2 A2 A2
KISWAHILI C1 C1 C1 C1 C1
LEVELS: A1/12-Basic user
B1/B2-Independent user
C1/C2Proficient user
Common European Framework of Reference for Languages
Computer Skills--Competent with Microsoft Office programs
-- Experienced with HTML
REFFEREES:
1. DR. DCP.LAZARO BENEDICT MAMBOSASA
DAR ES SALAAM POLICE ACADEMY
P.O.BOX 2503
Cell: +255 783545711
Email: co.dpa@tpf.go.tz
2. PROF.HURUMA SIGALLA
UNIVERSITY OF DAR ESALAAM
DEPARTIMENT OF SOCIOLOGY
Cell: +255 787515657
Email: sigalla@udsm.ac.tz
3. ROGERCE TUMAINI
DAR ES SALAAM POLICE ACADEMY
P.O.BOX 2503
Cell: +255757187068
Email: rogercetumaini@rocketmail.com
------------------------------
First Name: KELVIN
E-Mail Address: msapila73@gmail.com
Country: Tanzania
Phone: +255765443432
Current Job Designation: POLICE OFFICER
Job Designation Applying For: ANY RELEVANT JOB
Total Years of Experience: 23
Copy your Resume / CV in this box: CURRICULUM VITAE-KELVIN EDGAR MSAPILA
PERSONAL INFORMATION: Kelvin Edgar Msapila
Dar es salaam Police Academy,
P.o Box 2503,
Dar es salam. Tanzania.
+255765443432/ +255657669966
msapila73@gmail.com
Sex: Male
Date of birth 11 March 1981
WORK EXPERIENCE: -----------------------------------------------------------
August 2004 - Present: Police officer (TANZANIA POLICE FORCE)
o Maintaining peace and security
o Law enforcer
o Combating crimes
o Protecting civilians
o Protection of vital installation
March 2005- Sept 2012: Detective on Duty INVESTIGATION DEPARTIMENT –LUDEWA
o Arrest and control
o Crowd control
o Seize and control
o Conducting investigation
o Thorough/Clear communication.
Nov 2012-May 2013: Mission security at UNHCR old settlements (UNHCR-TABORA)
o Police officer at Ulyankulu refugees' settlement
o Protection of refugees.
o Securing of borders.
o Investigation of crime and criminals.
o Securing staffs and properties.
o Escorts and motorcades security for VIP and staff
Dec 2013-Up to Date: Instructor at Dar es Salaam Police Academy
o On Job training to instructors/trainers (T.O.Ts)
o Curriculum Development strategies.
o To organize, coordinate and provide training on Disaster management skills to Gazzetted officers, Assistant Inspectors, Diploma in Police Science and Auxiliary Police
o Training Community engagement skills to Police officers in combating crime
o Capacity building in problem solving skills to trainees
o Strengthening Community engagement skills to trainees and to develop competencies and skills that can make them more effective and sustainable
o Supervise and ensure effective teaching and discussions
o Identifying security needs and opportunities for new officers
17 July - 21July 2017: Close Protection at SADC Meeting- (MINISTERS SADC MEETING)
o ADC of Inspector General of Botswana
o Threat assessment
o Meeting preparation
o Route selection
o Language translation
o Marketing bargaining
o Personal assistant
Oct 2017-Mar 2018: Officer Commanding Station at refugee camp-UNHCR-KIBONDO
o Protection of refugees.
o Securing of borders.
o Investigation of crime and criminals.
o Securing staffs and properties.
o Escorts and motorcades security for VIP and staff
COURSES/TRAINING/WORKSHOP/SEMINARS ATTENDED
Jan 2007 – April 2007: Charge Room Officer (POLICE TRAINING SCHOOL)
• I attended training on Charge Room Officer and awarded Certificate of attendance after attaining the following course content: Receiving complains/allegations, attending scene of crime, conducting search and arrest, Conducting investigations and Assisting in Prosecution.
April 2007 – May 2007: Human trafficking first responder (ICITAP-USAID)
• I attended a seminar on Human trafficking first responder offered by The Office of ICITAP-USAID and gained knowledge on Identifying source of human trafficking, Attending victims of human trafficking, Combating trafficking to vulnerable people and Solution to human trafficking.
May 2013 – Nov 2013: Second In Command (POLICE TRAINING SCHOOL)
• I successfully passed Assistant Inspector & Second in Command course No. 1/2013/2014 after attaining the following subjects: Police Administration, Police Leadership and Management, Human Rights and Policing, Investigation Skills, Methods of Instruction (Training Skills), Crosscutting Issues, Map Using, Self Defense Skills, Drill and Parade, Field Craft and Weapon Training, Disaster management strategies, Civil emergencies management, Stress shooting &Riotous control, First aid and tactical medicine
May 2014- Sept 2014: Incidence Commander (ICITAP -USAID)
• I attended a seminar on Incidence Commander offered by The Office of ICITAP-USAID and gained skills on Scene management, Program management, Force escalation, Incident readiness, Communication controller, Crowd control and Election security
Sept 2015-July 2016: Security Operations Technician-CHINA LIBERATION ARMY (P.L.A)
• I attended a course on Military Special Operation offered by China Liberation Army in China and studied the following course content: Sabotage operations, Team management, Raid operations, Seize and Control skills, Rescue operations and First responder strategies on disasters.
Jan 2019- March 2019: Field expertise - KIDATU STAFF COLLEGE
• I gained knowledge at TPSC – Kidatu on Management and Control after studying the course on Police Strategic leadership and management, Conflict mitigation, Conflict resolution, Intelligence skills, Disaster management skills, Crime scene management, Public disorder& bomb awareness, Close Quarter Battle (CQB) and Police operations (strategies)
18June –Dec 2021: Assistant Superintendent of Police (ASP)
• I successfully passed Assistant Superintendent of Police course after attaining the following subjects: Leadership and management skills, Disaster management strategies, Problem Solving Skills, Administrative skills, Property/Material management skills, Operation strategies, Security strategies, Crowd control, VIP protection, Stabilization and Project design
04 July -08 July 2022; Recent Advancements in Forensic Science-by Rashtriya Raksha University, Ghandinagar,Gujarat-India.
• Basics of Crime Scene, Documentation of Crime Scene using 3D Scanner, Basics of Crime Scene Photography, Collection & Packaging of various Evidences, Reconstruction of Crime Scene, Firearm evidences and Cases, Importance of Fingerprint Science in Crime Scene Management, Various techniques to enhance Fingerprints at Scene of Crime, Introduction to Narcotic &Psychotropic Substances, Psychological Methods of Investigation, Importance of DNA in Forensic Science, Biological Evidences & its handling, Importance of Toxicological Evidences in CSM ,Blood Spatter Analysis, Digital Forensics, Disaster Victim Identification, Forensic Investigation of IEDs & Post Blast Investigation, Importance of Forensic Evidence, Cyber Crime Investigation, Audio and Video Analysis.
May 2023 – June 2023: Countering terrorism strategies - Egyptian Police Academy.
• I attended a course on International Countering Terrorism offered by The Egyptian Research Centre, Egypt Police Academy and Ministry of Internal Affairs in Egypt and studied the following courses: Countering terrorism skills, Disaster management, Bomb awareness, Close Quarter Battle, Sabotage operations, Team management, Raid operations, Seize and Control skills, Rescue operations and First responder strategies on disasters.
20 Nov - 24 Nov 2023 Explosives, IEDS & Post Blast Procedures – India
• I gained knowledge on Explosives, IEDS & Post Blast Procedures in India and awarded a certificate of attendance after acquiring the following knowledge: The concept of explosives, Types of IEDS, Management of IEDS, assembling explosives, Detonating explosives and Post blast investigation.
20 August - 30 August 2024 Explosives Hazard Awareness, IEDS & Post Blast Investigation-By Sincerus Global Solution & USA Embassy in Tanzania
• I gained knowledge on Explosives, IEDS & Post investigation procedures and awarded a certificate of attendance after acquiring the following knowledge: The concept of explosives, Types of IEDS, Management of IEDS, assembling explosives, Detonating explosives and Post blast investigation.
02 September -13 September 2024 Training program on Crime Scene Management at National Forensic Sciences University, Gujarat,India
• To provide the knowledge of crime scene management and the importance of evidences in crime scene: Role & Responsibilities of Forensic Expert & Principles of Forensic Science, Introduction to Crime Scene Management, Basics of Crime Scene, Documentation of Crime Scene using 3D Scanner, Basics of Crime Scene Photography, Collection & Packaging of various Evidences, Reconstruction of Crime Scene, Firearm evidences and Cases, Evidences in Firearms and Forensic Significance, Importance of Fingerprint Science in Crime Scene Management, Various techniques to enhance Fingerprints at Scene of Crime, Introduction to Narcotic &Psychotropic Substances, Psychological Methods of Investigation, Importance of DNA in Forensic Science, Biological Evidences & its handling, Importance of Toxicological Evidences in CSM, Importance of Crime Scene Management in cases of Structural Collapse, Blood Spatter Analysis, Digital Forensics, Wild Life Crime Investigation, Disaster Victim Identification, Forensic Investigation of Arson Cases & Fire Cases, IEDs & Post Blast Investigation, Importance of Forensic Evidence, Cyber Crime Investigation, Audio and Video Analysis, Search & Seizure
24 September- 25 September 2024 Terrorist Incident First Response Awareness course NCTPHQ.
• Training enhanced the ability to safely and effectively respond to a terrorist / major incident in the role as an emergency first responder, The Initial Incident response, The safe response to firearms & weapons incidents, Improvised Explosive Devices (IEDs), suspicious packages, evacuation & scene management
17 March-21 March 2025 Physical Security and Stockpile Management course by International Peace Support Training Centre at Humanitarian Peace Support School in Nairobi Kenya.
• Training was in Physical security, Terrorism, Illegal proliferation of arms, Unplanned explosion at munitions sites, Storage of arms and ammunition, Stockpile management, Risk management by United Nations, International Ammunition Technical Guidelines, Application of MOSAIC, ISACS & CASA, Stockpile elimination, Emergence plan and response, Risk management by United Nations, Marking and tracing of small & light weapon, Arms security.
22 July -To date Promoted to Senior Superintendent of Police (S.S.P) I successfully promoted in Police Administration, Police Leadership and Management, Human Rights and Policing, Investigation Skills, Crosscutting Issues, Map Using, Self Defense Skills, Drill and Parade, Field Craft and Weapon Training, Disaster management strategies, Civil emergencies management, Stress shooting &Riotous control, First aid and tactical medicine
EDUCATION BACKGROUND:
Sept 2007- July 2010: Bachelor of Arts in Sociology at University of Dar es Salaam
July 2001-May 2004: Advanced Certificate of Secondary Education
Mbalizi High School
Jan 1998- Nov 2001: Ordinary Certificate of Secondary Education
Mafinga Secondary Seminary
Dec 1996-Dec 1997: Pre -Seminary Education
Tosamaganga Pre Seminary
Jan 1990- Nov 1996: Primary Education
Ilala Primary School
OTHER SKILLS:
April 2001-june 2001: Driving course at KILAWENI driving schools
Class A, B, C, D&E
Sept 2007- June 2010: Human rights activist at the University of Dsm
Creating awareness to civilians on human rights and democracy
Access to human international basic rights
Sept 2007-July 2010: An ethical leadership skill by PIRI
Applying leadership skills at a place of work
Quality assurance of service
Sustainable & transformative development
Dec 2012-March 2013: Protection officer at UNHCR
Combating violations of human rights at the refugee's old settlement
Maintaining gender issues at the settlements (SGBV)
Access to basic needs (health, water, power, education$ infrastructure)
OTHER QUALIFICATION: Language(s)-mother tongue-Swahili
OTHER
LANGUAGE (S) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken
production
ENGLISH C1 C1 C2 C1 C2
CHINESE A2 A2 A2 A2 A2
BEMBA A2 A2 A2 A2 A2
KISWAHILI C1 C1 C1 C1 C1
LEVELS: A1/12-Basic user
B1/B2-Independent user
C1/C2Proficient user
Common European Framework of Reference for Languages
Computer Skills--Competent with Microsoft Office programs
-- Experienced with HTML
REFFEREES:
1. DR. DCP.LAZARO BENEDICT MAMBOSASA
DAR ES SALAAM POLICE ACADEMY
P.O.BOX 2503
Cell: +255 783545711
Email: co.dpa@tpf.go.tz
2. PROF.HURUMA SIGALLA
UNIVERSITY OF DAR ESALAAM
DEPARTIMENT OF SOCIOLOGY
Cell: +255 787515657
Email: sigalla@udsm.ac.tz
3. ROGERCE TUMAINI
DAR ES SALAAM POLICE ACADEMY
P.O.BOX 2503
Cell: +255757187068
Email: rogercetumaini@rocketmail.com
------------------------------
Candidate
------------------------------
First Name: Emir
E-Mail Address: emir.mukhtar@hotmail.com
Country: Saudi Arabia
Phone: (+966) 582737497
Current Job Designation: Accountant
Job Designation Applying For: Accountant
Total Years of Experience: 7
Copy your Resume / CV in this box: EMIR MUKHTAR (ACCA, ACPA, SOCPA)
Accounts & Audit Professional
Iqama ID number: 2585077171
SOCPA Membership number 156788
PROFILE SUMMARY
Meticulous, results-driven accounts & audit professional with extensive experience across oil & gas, manufacturing, service, and IT industries. ACCA member skilled in QuickBooks, Odoo, SAP ERP, Microsoft Excel, dedicated to ensuring IFRSs compliance, effective risk management, and optimizing financial processes for enhanced operational efficiency.
Accountant
United Lube Oil Company (Oil Refinery) Jubail Industrial city, Saudi Arabia
Manage Accounts Receivable and Payable: Oversee end-to-end processes for accounts receivable and payable, ensuring timely customer invoicing, collections, and payments to maintain healthy cash flow and vendor/customer relationships.
Achieve Compliance with VAT and ZATCA Requirements: Follow Saudi VAT legislation for preparing monthly VAT returns in compliance with ZATCA's requirements.
General Ledger and Transaction Management: Accurately record financial transactions using double-entry bookkeeping principles, ensuring all entries are properly classified and aligned with accounting standards.
Perform Month-End Closing Activities and Assist in External Audit: Execute month-end closing procedures, including journal entries, reconciliations, and financial reviews, to ensure timely and accurate financial reporting. Besides liaising with the auditors to assist in the conduct of annual audit activity.
Present Ad hoc Reports to Company Management: Prepare various financial and operational reports to support management decision-making and provide insights into business performance
Accountant
MobiCom IT (Telecom Company) Riyadh, Saudi Arabia
Assemble and Update Financial Documents: Ensure correct and timely ledger postings, as well as manage accounts receivable and accounts payable.
Supervise Procurement Functions: Oversee the complete procurement process, including initiating purchase orders, liaising with suppliers, and maintaining stock for optimal economic use.
Ensure VAT Compliance and Reporting: Issue VAT invoices and prepare returns in full compliance with Saudi VAT legislation and ZATCA regulations.
Compose Financial Documents: Prepare financial documents such as balance sheets, profit and loss statements, and cash flow reports to support decision-making
Senior Officer Internal Audit
Orient Group of Companies (Electronics Manufacturer)
Conducted Financial Audits: Undertook rigorous financial investigations to achieve accuracy, averting non-compliance with standards and maintaining the quality of financial statements.
Evaluated Internal Controls: Evaluated and made reasonable improvements on internal and safety controls, pinpointing the areas of weakness and the ways of reinforcing them in to prevent loss of resources and violations.
Prepared Financial Reports: Created and extensive financial reports accompanied with insights to the management regarding making overall strategies and instituting operational changes.
Senior Audit Officer
MCB Islamic Bank
Carried out Risk Controls and Compliance Overview: Reviewed the risk governance framework and compliance measures, in line with the international organizational norms and statutory requirements.
Developed Automate Audit Procedures: Constructed audits that aimed at enhancing automation, reducing procedures necessary for error checks and verification of data in real-time
Financial Professional
Punjab Education Initiatives Management Authority
Monitored Financial Operations and Compliance: Ordered payment to suppliers and licensees within the limitation of authority and per regulatory requirements.
Ordered Timely Record Provision: Assisted government departments in the rapid supply of necessary records enabling compliance with the regulations for the release of funds.
Billing & Operations Professional
Nextbridge ( Software House)
Coordinated Credit Control and Management Reporting: Worked efficiently with the USA and Pakistan offices in the area of recoveries as well as pending receivables.
Conducted Targeted Financial Analysis: Provided insights into complex operations and upper management strategies through detailed financial analysis.
Accounts Officer
Superior Group of Colleges (Higher Education Provider)
Led Bank Reconciliations: Managed the monthly reconciliation of more than 12 group bank accounts and ensured accurate preparation and presentation of business financial statements and reporting.
Supervised Team Management: Ensured timely communication with 10 accounts officers of the team and engaged with the bank for timely retrieval of the statements and other necessary documents.
EDUCATION
The Association of Chartered Certified Accountants (ACCA, UK)
ACCA Member
Majors: Financial Reporting, Advanced Taxation, and Advanced Audit & Assurance
Oxford Brookes University, UK
Bachelor of Science (Hons) in Applied Accounting
------------------------------
First Name: Emir
E-Mail Address: emir.mukhtar@hotmail.com
Country: Saudi Arabia
Phone: (+966) 582737497
Current Job Designation: Accountant
Job Designation Applying For: Accountant
Total Years of Experience: 7
Copy your Resume / CV in this box: EMIR MUKHTAR (ACCA, ACPA, SOCPA)
Accounts & Audit Professional
Iqama ID number: 2585077171
SOCPA Membership number 156788
PROFILE SUMMARY
Meticulous, results-driven accounts & audit professional with extensive experience across oil & gas, manufacturing, service, and IT industries. ACCA member skilled in QuickBooks, Odoo, SAP ERP, Microsoft Excel, dedicated to ensuring IFRSs compliance, effective risk management, and optimizing financial processes for enhanced operational efficiency.
Accountant
United Lube Oil Company (Oil Refinery) Jubail Industrial city, Saudi Arabia
Manage Accounts Receivable and Payable: Oversee end-to-end processes for accounts receivable and payable, ensuring timely customer invoicing, collections, and payments to maintain healthy cash flow and vendor/customer relationships.
Achieve Compliance with VAT and ZATCA Requirements: Follow Saudi VAT legislation for preparing monthly VAT returns in compliance with ZATCA's requirements.
General Ledger and Transaction Management: Accurately record financial transactions using double-entry bookkeeping principles, ensuring all entries are properly classified and aligned with accounting standards.
Perform Month-End Closing Activities and Assist in External Audit: Execute month-end closing procedures, including journal entries, reconciliations, and financial reviews, to ensure timely and accurate financial reporting. Besides liaising with the auditors to assist in the conduct of annual audit activity.
Present Ad hoc Reports to Company Management: Prepare various financial and operational reports to support management decision-making and provide insights into business performance
Accountant
MobiCom IT (Telecom Company) Riyadh, Saudi Arabia
Assemble and Update Financial Documents: Ensure correct and timely ledger postings, as well as manage accounts receivable and accounts payable.
Supervise Procurement Functions: Oversee the complete procurement process, including initiating purchase orders, liaising with suppliers, and maintaining stock for optimal economic use.
Ensure VAT Compliance and Reporting: Issue VAT invoices and prepare returns in full compliance with Saudi VAT legislation and ZATCA regulations.
Compose Financial Documents: Prepare financial documents such as balance sheets, profit and loss statements, and cash flow reports to support decision-making
Senior Officer Internal Audit
Orient Group of Companies (Electronics Manufacturer)
Conducted Financial Audits: Undertook rigorous financial investigations to achieve accuracy, averting non-compliance with standards and maintaining the quality of financial statements.
Evaluated Internal Controls: Evaluated and made reasonable improvements on internal and safety controls, pinpointing the areas of weakness and the ways of reinforcing them in to prevent loss of resources and violations.
Prepared Financial Reports: Created and extensive financial reports accompanied with insights to the management regarding making overall strategies and instituting operational changes.
Senior Audit Officer
MCB Islamic Bank
Carried out Risk Controls and Compliance Overview: Reviewed the risk governance framework and compliance measures, in line with the international organizational norms and statutory requirements.
Developed Automate Audit Procedures: Constructed audits that aimed at enhancing automation, reducing procedures necessary for error checks and verification of data in real-time
Financial Professional
Punjab Education Initiatives Management Authority
Monitored Financial Operations and Compliance: Ordered payment to suppliers and licensees within the limitation of authority and per regulatory requirements.
Ordered Timely Record Provision: Assisted government departments in the rapid supply of necessary records enabling compliance with the regulations for the release of funds.
Billing & Operations Professional
Nextbridge ( Software House)
Coordinated Credit Control and Management Reporting: Worked efficiently with the USA and Pakistan offices in the area of recoveries as well as pending receivables.
Conducted Targeted Financial Analysis: Provided insights into complex operations and upper management strategies through detailed financial analysis.
Accounts Officer
Superior Group of Colleges (Higher Education Provider)
Led Bank Reconciliations: Managed the monthly reconciliation of more than 12 group bank accounts and ensured accurate preparation and presentation of business financial statements and reporting.
Supervised Team Management: Ensured timely communication with 10 accounts officers of the team and engaged with the bank for timely retrieval of the statements and other necessary documents.
EDUCATION
The Association of Chartered Certified Accountants (ACCA, UK)
ACCA Member
Majors: Financial Reporting, Advanced Taxation, and Advanced Audit & Assurance
Oxford Brookes University, UK
Bachelor of Science (Hons) in Applied Accounting
------------------------------
Candidate
------------------------------
First Name: abdallah
E-Mail Address: aabeda591@gmail.com
Country: Jordan
Phone: 0775843133
Current Job Designation: nothing
Job Designation Applying For: electrical engineering
Total Years of Experience: 0
Copy your Resume / CV in this box: Abdallah Osama Abied
Amman, Jordan | +962 77 584 3133 | aabeda591@gmail.com | linkedin.com/in/abdallah-abied | Jordanian
SUMMARY
Graduated Electrical Engineer with a focus on innovation and system optimization. Well-disciplined, creative,
highly motivated, and cooperative in team projects, volunteering efforts, and professional collaborations to
achieve business objectives.
EDUCATION
Bachelor's degree in electrical engineering. -University of Jordan • Amman, Jordan • 2020 – 2025
Graduation Project - The 5G Network Architecture Analysis and Simulation of key Technologies.
High School Degree - Great Arab Revolt School• Zarqa, Jordan 2020 • Major: Scientific branch Average: 93.8%
COURSES AND CERTIFIED
▪ 5G Core: Architecture, Protocols, and Deployment | Udemy.
▪ Introduction to 5G | My communication Academy
▪ Introduction in PLC | JEA
▪ Electric Vehicles | volt training academy.
EXPERIENCE
Electrical Engineering Intern – CEGCO (Zarqa Power Plant, ACWA Power) Jul–Sep 2025
▪ Trained on combined cycle power plant systems (Gas Turbines, Steam Turbines, HRSG).
▪ Assisted in electrical systems maintenance and applied HSE safety procedures.
SKILLS AND STRENGTHS
Technical Skills
▪ Good Knowledge of Cellular systems.
▪ Network coverage visualization and simulation utilizing Atoll software.
▪ Power distribution systems analysis software; ETAP and Power World.
▪ MATLAB, AutoCAD, and Microsoft Office (Word, PowerPoint, and Excel).
▪ Basics of programming using C++, and MATLAB.
Soft Skills
▪ Problem-solving, Communication skills, Time management, Leadership, creativity, Critical thinking,
Organization, and Conflict resolution.
VOLUNTEERING
▪ Excellent communication, teamwork and collaboration skills through my role as a member of the
IEEE Team at the University of Jordan.
PROJECTS
▪ Coverage of the University of Jordan's area using Atoll software.
• Utilized Atoll software to visualize and simulate 2G coverage at The University of Jordan, providing
valuable insights into network performance and areas for potential improvement.
▪ Design a protective scheme for a given power system that is radially connected: Analysis and
Simulation using the ETAP program.
▪ Designing Hardware of FM Transmitter.
LANGUAGE
▪ Arabic: Mother Tongue.
▪ English: Very Good.
------------------------------
First Name: abdallah
E-Mail Address: aabeda591@gmail.com
Country: Jordan
Phone: 0775843133
Current Job Designation: nothing
Job Designation Applying For: electrical engineering
Total Years of Experience: 0
Copy your Resume / CV in this box: Abdallah Osama Abied
Amman, Jordan | +962 77 584 3133 | aabeda591@gmail.com | linkedin.com/in/abdallah-abied | Jordanian
SUMMARY
Graduated Electrical Engineer with a focus on innovation and system optimization. Well-disciplined, creative,
highly motivated, and cooperative in team projects, volunteering efforts, and professional collaborations to
achieve business objectives.
EDUCATION
Bachelor's degree in electrical engineering. -University of Jordan • Amman, Jordan • 2020 – 2025
Graduation Project - The 5G Network Architecture Analysis and Simulation of key Technologies.
High School Degree - Great Arab Revolt School• Zarqa, Jordan 2020 • Major: Scientific branch Average: 93.8%
COURSES AND CERTIFIED
▪ 5G Core: Architecture, Protocols, and Deployment | Udemy.
▪ Introduction to 5G | My communication Academy
▪ Introduction in PLC | JEA
▪ Electric Vehicles | volt training academy.
EXPERIENCE
Electrical Engineering Intern – CEGCO (Zarqa Power Plant, ACWA Power) Jul–Sep 2025
▪ Trained on combined cycle power plant systems (Gas Turbines, Steam Turbines, HRSG).
▪ Assisted in electrical systems maintenance and applied HSE safety procedures.
SKILLS AND STRENGTHS
Technical Skills
▪ Good Knowledge of Cellular systems.
▪ Network coverage visualization and simulation utilizing Atoll software.
▪ Power distribution systems analysis software; ETAP and Power World.
▪ MATLAB, AutoCAD, and Microsoft Office (Word, PowerPoint, and Excel).
▪ Basics of programming using C++, and MATLAB.
Soft Skills
▪ Problem-solving, Communication skills, Time management, Leadership, creativity, Critical thinking,
Organization, and Conflict resolution.
VOLUNTEERING
▪ Excellent communication, teamwork and collaboration skills through my role as a member of the
IEEE Team at the University of Jordan.
PROJECTS
▪ Coverage of the University of Jordan's area using Atoll software.
• Utilized Atoll software to visualize and simulate 2G coverage at The University of Jordan, providing
valuable insights into network performance and areas for potential improvement.
▪ Design a protective scheme for a given power system that is radially connected: Analysis and
Simulation using the ETAP program.
▪ Designing Hardware of FM Transmitter.
LANGUAGE
▪ Arabic: Mother Tongue.
▪ English: Very Good.
------------------------------
Candidate
------------------------------
First Name: Syed Muhammad Owais
E-Mail Address: syedowais046@gmail.com
Country: Saudi Arabia
Phone: 0503099681
Current Job Designation: Sr. Technical Coordinator
Job Designation Applying For: CAFM Specialist
Total Years of Experience: 5
Copy your Resume / CV in this box: Sr. Technical Coordinator / CAFM Administrative – EFSIM FACILITIES SERVICES – NEOM
+966503099681 – Tabuk, Duba KSA – syedowais046@gmail.com linkedin.com/in/syed-owais-627b18196
PROFESSIONAL SUMMARY …………………………………………………………………………………………………………………………………………………………………………….…….
Results-driven Senior Technical Coordinator with 4+ years of experience in facility management, CAFM administration, and team leadership.
Skilled in optimizing workflows, ensuring SLA/KPI compliance, and delivering high-value projects. Successfully led a CAFM system handover to a
new service provider with zero operational disruption. Proven expertise in strategic planning, asset/work order management, and staff training.
AREASOF EXPERTISE……………………………………………………………………………………………………………………………………………………………………….……….…………
Dashboard & Report
Generation
SLA & KPI Monitoring Work Control Center Operations Document Control
& Technical
Documentation
Technical Proficiency
(CAFM, Maximo, BIM 360)
Team Supervision &
Mentoring
Client Coordination
Preventive Maintenance
Scheduling
Project Management & Planning Asset & Work
Order Management
PROFESSIONAL EXPERIENCE…………………………………………………………………………......…………………………………………………………………………………………………
NEOM OXAGON COMMUNITY
POSITION: Sr. TECHNICAL COORDINATOR
JULY 2025 – Present
Employer: EFS Facilities Services
Client: NEOM
Preparation& submission of monthly KPI reports& ensuring the contractual SLAs are met. Preparation & submission of
all the supporting and backup documents for the monthly KPI report. Records management and archiving of hard
copies. Enterprise content management. Arranged corporate meetings. Preparing and Issuing Minutes of Meetings.
Responsibilities:
• Managed day-to-day technical operations across MEP and civil teams, ensuring compliance with KPIs and contractual SLAs.
• Supervise and mentor technical coordinators, allocating resources, reviewing work orders, and approving key deliverables.
• Led the complete CAFM system handover process to Service Providers, including data migration, user access deactivation, documentation
transfer, and training sessions for the incoming team to ensure a seamless operational transition.
• Represent the technical department in high-level client meetings and prepare executive reports.
Key Achievements:
➢ Awarded Certificate of Appreciation by NEOM Operations Team (Mar-2025) for outstanding performance and contribution to facility
operations.🔗
NEOM OXAGON COMMUNITY
POSITION: TECHNICAL COORDINATOR
APRIL 2024 – JUNE 2025
Employer: EFS Facilities Services
Responsibilities:
• Prepared and submitted monthly KPI reports with supporting documents, ensuring contractual SLAs were met.
• Coordinated with contractors, clients, and technical teams to resolve operational issues.
• Scheduled and assigned work orders in alignment with priority levels and SLA targets.
• Coordinated material requests and procurement for maintenance and project activities.
• Supported site mobilization, asset tagging, and technical surveys during project transitions or handovers.
• Tracked and escalated unresolved issues or delays for timely resolution.
• Prepared Minutes of Meetings and maintained records management and enterprise content systems.
Key Achievements:
➢ Received Certificate of Appreciation from EFS Facilities Services (Aug 2024) for exceptional service and performance excellence.🔗
NEOM OXAGON COMMUNITY
POSITION: CAFM ADMINISTRATOR
DECEMBER 2021 – MARCH 2024
Employer: EFS Facilities Services
Responsibilities:
• Operated and maintained the CAFM system for accurate logging, updating, and closing of work orders and service requests.
• Created and managed preventive maintenance schedules, ensuring timely generation and assignment of PPM tasks.
• Monitored SLA/KPI compliance by generating customized reports and dashboards for internal and client review.
• Coordinated with technical teams to resolve reactive and scheduled maintenance tasks
• Delivered CAFM training and technical support to staff, improving process efficiency.
Key Achievements:
➢ Honored with Certificate of Appreciation by EFS Facilities Services (Sep 2022) for dedication and technical support.🔗
NEOM OXAGON COMMUNITY
POSITION: Operations Specialist
JANUARY 2017 – NOVEMBER 2021
Employer: K-ELECTRIC – Karachi, Pakistan
Responsibilities:
• Managed engine readings and maintained preventive, predictive, and corrective maintenance records.
• Ensured accurate documentation and compliance with operational standards.
EDUCATION & CERTIFICATIONS:
• 2025 – MAXIMO Certification🔗
• 2024 – Asset Management System – (ALISON) 🔗
• 2021 – Computerized Maintenance Management System (CMMS) – Board of Technical Education – First Division🔗
• 2019 – Diploma of Associate Engineer (Electrical) – Sindh Board of Technical Education, Karachi – First Division.🔗
• 2014 – Intermediate (Pre-Engineering) – Board of Intermediate Education, Karachi – Second Division. 🔗
• 2012 – Matriculation (Science) – Board of Secondary Education, Karachi – First Division. �
------------------------------
First Name: Syed Muhammad Owais
E-Mail Address: syedowais046@gmail.com
Country: Saudi Arabia
Phone: 0503099681
Current Job Designation: Sr. Technical Coordinator
Job Designation Applying For: CAFM Specialist
Total Years of Experience: 5
Copy your Resume / CV in this box: Sr. Technical Coordinator / CAFM Administrative – EFSIM FACILITIES SERVICES – NEOM
+966503099681 – Tabuk, Duba KSA – syedowais046@gmail.com linkedin.com/in/syed-owais-627b18196
PROFESSIONAL SUMMARY …………………………………………………………………………………………………………………………………………………………………………….…….
Results-driven Senior Technical Coordinator with 4+ years of experience in facility management, CAFM administration, and team leadership.
Skilled in optimizing workflows, ensuring SLA/KPI compliance, and delivering high-value projects. Successfully led a CAFM system handover to a
new service provider with zero operational disruption. Proven expertise in strategic planning, asset/work order management, and staff training.
AREASOF EXPERTISE……………………………………………………………………………………………………………………………………………………………………….……….…………
Dashboard & Report
Generation
SLA & KPI Monitoring Work Control Center Operations Document Control
& Technical
Documentation
Technical Proficiency
(CAFM, Maximo, BIM 360)
Team Supervision &
Mentoring
Client Coordination
Preventive Maintenance
Scheduling
Project Management & Planning Asset & Work
Order Management
PROFESSIONAL EXPERIENCE…………………………………………………………………………......…………………………………………………………………………………………………
NEOM OXAGON COMMUNITY
POSITION: Sr. TECHNICAL COORDINATOR
JULY 2025 – Present
Employer: EFS Facilities Services
Client: NEOM
Preparation& submission of monthly KPI reports& ensuring the contractual SLAs are met. Preparation & submission of
all the supporting and backup documents for the monthly KPI report. Records management and archiving of hard
copies. Enterprise content management. Arranged corporate meetings. Preparing and Issuing Minutes of Meetings.
Responsibilities:
• Managed day-to-day technical operations across MEP and civil teams, ensuring compliance with KPIs and contractual SLAs.
• Supervise and mentor technical coordinators, allocating resources, reviewing work orders, and approving key deliverables.
• Led the complete CAFM system handover process to Service Providers, including data migration, user access deactivation, documentation
transfer, and training sessions for the incoming team to ensure a seamless operational transition.
• Represent the technical department in high-level client meetings and prepare executive reports.
Key Achievements:
➢ Awarded Certificate of Appreciation by NEOM Operations Team (Mar-2025) for outstanding performance and contribution to facility
operations.🔗
NEOM OXAGON COMMUNITY
POSITION: TECHNICAL COORDINATOR
APRIL 2024 – JUNE 2025
Employer: EFS Facilities Services
Responsibilities:
• Prepared and submitted monthly KPI reports with supporting documents, ensuring contractual SLAs were met.
• Coordinated with contractors, clients, and technical teams to resolve operational issues.
• Scheduled and assigned work orders in alignment with priority levels and SLA targets.
• Coordinated material requests and procurement for maintenance and project activities.
• Supported site mobilization, asset tagging, and technical surveys during project transitions or handovers.
• Tracked and escalated unresolved issues or delays for timely resolution.
• Prepared Minutes of Meetings and maintained records management and enterprise content systems.
Key Achievements:
➢ Received Certificate of Appreciation from EFS Facilities Services (Aug 2024) for exceptional service and performance excellence.🔗
NEOM OXAGON COMMUNITY
POSITION: CAFM ADMINISTRATOR
DECEMBER 2021 – MARCH 2024
Employer: EFS Facilities Services
Responsibilities:
• Operated and maintained the CAFM system for accurate logging, updating, and closing of work orders and service requests.
• Created and managed preventive maintenance schedules, ensuring timely generation and assignment of PPM tasks.
• Monitored SLA/KPI compliance by generating customized reports and dashboards for internal and client review.
• Coordinated with technical teams to resolve reactive and scheduled maintenance tasks
• Delivered CAFM training and technical support to staff, improving process efficiency.
Key Achievements:
➢ Honored with Certificate of Appreciation by EFS Facilities Services (Sep 2022) for dedication and technical support.🔗
NEOM OXAGON COMMUNITY
POSITION: Operations Specialist
JANUARY 2017 – NOVEMBER 2021
Employer: K-ELECTRIC – Karachi, Pakistan
Responsibilities:
• Managed engine readings and maintained preventive, predictive, and corrective maintenance records.
• Ensured accurate documentation and compliance with operational standards.
EDUCATION & CERTIFICATIONS:
• 2025 – MAXIMO Certification🔗
• 2024 – Asset Management System – (ALISON) 🔗
• 2021 – Computerized Maintenance Management System (CMMS) – Board of Technical Education – First Division🔗
• 2019 – Diploma of Associate Engineer (Electrical) – Sindh Board of Technical Education, Karachi – First Division.🔗
• 2014 – Intermediate (Pre-Engineering) – Board of Intermediate Education, Karachi – Second Division. 🔗
• 2012 – Matriculation (Science) – Board of Secondary Education, Karachi – First Division. �
------------------------------
Candidate
------------------------------
First Name: KRITIKA MADAAN
E-Mail Address: madaankritika8@gmail.com
Country: India
Phone: 09821691346
Current Job Designation: Administrative Assistant
Job Designation Applying For: Supply Control Coordinator
Total Years of Experience: 4.5
Copy your Resume / CV in this box: KRITIKA MADAAN
Mobile: +91 9821691346
Email: madaankritika8@gmail.com
LinkedIn: linkedin.com/in/kritika-madaan-99400b20a
Gender: Female | Date of Birth: 10th Aug 1996
Nationality: Indian
Address: 703/A Wing Shri Nidhi Heights Mumbai Maharashtra 401103
________________________________________
SUPPLY CHAIN & LOGISTICS COORDINATOR | ORDER-TO-DELIVERY CONTROL | 3PL & SCHEDULING
PROFILE & VALUE
Supply chain and operations coordinator with 4.5 years' experience across manufacturing, logistics, and office operations. Plans supply and production schedules, balances vendor allocations, and controls order flow from entry to delivery to protect lead times. Coordinates 3PLs and last-mile dispatch; tracks shipments, resolves delays, and upholds customer SLAs. Maintains inventory accuracy, standardizes SOPs, and improves document control to reduce rework and handoffs. Proficient in Excel (Pivot Tables, VLOOKUP), ERP/MRP and WMS/TMS exposure, and carrier portals (UPS, Canpar, FedEx, DHL, Purolator). Known for clear stakeholder communication, tight follow-through on action items, and steady process improvements suited to UAE supply chain and logistics teams. SKILLS
Core Skills
Supply & Demand Planning • Production Scheduling • Order Management • Inventory Control • Logistics Coordination (First/Last-Mile) • Vendor & 3PL Management • Customer Communication & Escalations • KPI/SLA Tracking • Document Control • Meeting & Stakeholder Management • Standard Operating Procedures (SOPs) • Continuous Improvement • Data Entry Accuracy • Route Planning • Basic Cost Control & Invoicing
Tools & Technologies
Microsoft Excel (Pivot Tables, VLOOKUP, data cleaning) • Microsoft Office (Word, PowerPoint, Outlook) • WMS/TMS exposure • ERP/MRP exposure • Carrier portals (UPS, Canpar, FedEx, DHL, Purolator)
WORK EXPERIENCE
Administrative Assistant
Arms & Skills Pvt Ltd, Mumbai, India | Jan 2025 – Present
• Managed inboxes and responded to internal and external queries, ensuring timely resolution and clear documentation.
• Scheduled meetings, travel, and cross-functional appointments; maintained team calendars to avoid conflicts.
• Prepared, edited, and proofread letters, reports, and standard templates; ensured version control for final documents.
• Maintained digital and physical filing systems, improving retrieval time for records and policy documents.
• Monitored office supplies and assets; raised purchase requests and tracked deliveries.
• Logged and tracked facility and equipment issues; coordinated with vendors for quick turnaround.
• Prepared meeting agendas, captured minutes and action items, and followed up to closure.
• Updated administrative SOPs and policy manuals to reflect current practices and compliance needs.
Supply Control Coordinator
Centra Windows Ltd, Langley, BC | Jun 2022 – Dec 2024
• Planned and coordinated operational logistics; created work schedules and standardized procedures to stabilize throughput.
• Balanced purchase volumes across multiple vendors per agreed quotas, preventing stockouts and excess inventory.
• Processed orders with high accuracy and consistency, removing bottlenecks and protecting production lead times.
• Aligned production schedules with installation timelines and delivery dates based on forecasts and available resources.
• Monitored shipment status; alerted branch managers to delays and provided clear, frequent updates to customers.
• Cross-trained with teammates to flex capacity across order entry, scheduling, and customer support during peak periods.
Courier Service Coordinator
Skymart Shipping & Logistics, Surrey, BC | Dec 2021 – May 2022
• Coordinated daily pickups and deliveries across locations; maintained accurate route plans and manifests.
• Tracked inventory and outbound consignments; reconciled counts against system records and carrier scans.
• Resolved shipping issues (lost/damaged items, delays); escalated to carriers and internal teams with evidence.
• Generated carrier labels (UPS, Canpar, FedEx, DHL, Purolator) and ensured compliant packaging and documentation.
• Maintained client account records; processed invoices and verified charges before submission.
• Organized the mailroom and enforced receiving/dispatch SOPs to improve turnaround time.
Customer Service Representative
Wet Cleaner, Victoria, BC | Apr 2021 – Oct 2021
• Handled customer enquiries across phone, email, and in-person channels; logged issues and resolutions.
• Resolved complaints by coordinating with operations and ensuring timely callbacks and status updates.
• Collaborated with colleagues to maintain service standards during high-volume periods.
EDUCATION
Post Graduate Diploma in Operations and Supply Chain Management
Kwantlen Polytechnic University, Surrey, BC | Jan 2021 – May 2022
Bachelor's in Zoology
Indira Gandhi National Open University, New Delhi, India | May 2015 – Apr 2018
SELECTED CONTRIBUTIONS & IMPACT
• Standardized order processing steps to reduce rework and missed handoffs between scheduling and production.
• Improved visibility of shipment status by introducing routine update checkpoints for stakeholders and customers.
• Tightened document control by introducing consistent templates and file-naming conventions for reports and SOPs.
------------------------------
First Name: KRITIKA MADAAN
E-Mail Address: madaankritika8@gmail.com
Country: India
Phone: 09821691346
Current Job Designation: Administrative Assistant
Job Designation Applying For: Supply Control Coordinator
Total Years of Experience: 4.5
Copy your Resume / CV in this box: KRITIKA MADAAN
Mobile: +91 9821691346
Email: madaankritika8@gmail.com
LinkedIn: linkedin.com/in/kritika-madaan-99400b20a
Gender: Female | Date of Birth: 10th Aug 1996
Nationality: Indian
Address: 703/A Wing Shri Nidhi Heights Mumbai Maharashtra 401103
________________________________________
SUPPLY CHAIN & LOGISTICS COORDINATOR | ORDER-TO-DELIVERY CONTROL | 3PL & SCHEDULING
PROFILE & VALUE
Supply chain and operations coordinator with 4.5 years' experience across manufacturing, logistics, and office operations. Plans supply and production schedules, balances vendor allocations, and controls order flow from entry to delivery to protect lead times. Coordinates 3PLs and last-mile dispatch; tracks shipments, resolves delays, and upholds customer SLAs. Maintains inventory accuracy, standardizes SOPs, and improves document control to reduce rework and handoffs. Proficient in Excel (Pivot Tables, VLOOKUP), ERP/MRP and WMS/TMS exposure, and carrier portals (UPS, Canpar, FedEx, DHL, Purolator). Known for clear stakeholder communication, tight follow-through on action items, and steady process improvements suited to UAE supply chain and logistics teams. SKILLS
Core Skills
Supply & Demand Planning • Production Scheduling • Order Management • Inventory Control • Logistics Coordination (First/Last-Mile) • Vendor & 3PL Management • Customer Communication & Escalations • KPI/SLA Tracking • Document Control • Meeting & Stakeholder Management • Standard Operating Procedures (SOPs) • Continuous Improvement • Data Entry Accuracy • Route Planning • Basic Cost Control & Invoicing
Tools & Technologies
Microsoft Excel (Pivot Tables, VLOOKUP, data cleaning) • Microsoft Office (Word, PowerPoint, Outlook) • WMS/TMS exposure • ERP/MRP exposure • Carrier portals (UPS, Canpar, FedEx, DHL, Purolator)
WORK EXPERIENCE
Administrative Assistant
Arms & Skills Pvt Ltd, Mumbai, India | Jan 2025 – Present
• Managed inboxes and responded to internal and external queries, ensuring timely resolution and clear documentation.
• Scheduled meetings, travel, and cross-functional appointments; maintained team calendars to avoid conflicts.
• Prepared, edited, and proofread letters, reports, and standard templates; ensured version control for final documents.
• Maintained digital and physical filing systems, improving retrieval time for records and policy documents.
• Monitored office supplies and assets; raised purchase requests and tracked deliveries.
• Logged and tracked facility and equipment issues; coordinated with vendors for quick turnaround.
• Prepared meeting agendas, captured minutes and action items, and followed up to closure.
• Updated administrative SOPs and policy manuals to reflect current practices and compliance needs.
Supply Control Coordinator
Centra Windows Ltd, Langley, BC | Jun 2022 – Dec 2024
• Planned and coordinated operational logistics; created work schedules and standardized procedures to stabilize throughput.
• Balanced purchase volumes across multiple vendors per agreed quotas, preventing stockouts and excess inventory.
• Processed orders with high accuracy and consistency, removing bottlenecks and protecting production lead times.
• Aligned production schedules with installation timelines and delivery dates based on forecasts and available resources.
• Monitored shipment status; alerted branch managers to delays and provided clear, frequent updates to customers.
• Cross-trained with teammates to flex capacity across order entry, scheduling, and customer support during peak periods.
Courier Service Coordinator
Skymart Shipping & Logistics, Surrey, BC | Dec 2021 – May 2022
• Coordinated daily pickups and deliveries across locations; maintained accurate route plans and manifests.
• Tracked inventory and outbound consignments; reconciled counts against system records and carrier scans.
• Resolved shipping issues (lost/damaged items, delays); escalated to carriers and internal teams with evidence.
• Generated carrier labels (UPS, Canpar, FedEx, DHL, Purolator) and ensured compliant packaging and documentation.
• Maintained client account records; processed invoices and verified charges before submission.
• Organized the mailroom and enforced receiving/dispatch SOPs to improve turnaround time.
Customer Service Representative
Wet Cleaner, Victoria, BC | Apr 2021 – Oct 2021
• Handled customer enquiries across phone, email, and in-person channels; logged issues and resolutions.
• Resolved complaints by coordinating with operations and ensuring timely callbacks and status updates.
• Collaborated with colleagues to maintain service standards during high-volume periods.
EDUCATION
Post Graduate Diploma in Operations and Supply Chain Management
Kwantlen Polytechnic University, Surrey, BC | Jan 2021 – May 2022
Bachelor's in Zoology
Indira Gandhi National Open University, New Delhi, India | May 2015 – Apr 2018
SELECTED CONTRIBUTIONS & IMPACT
• Standardized order processing steps to reduce rework and missed handoffs between scheduling and production.
• Improved visibility of shipment status by introducing routine update checkpoints for stakeholders and customers.
• Tightened document control by introducing consistent templates and file-naming conventions for reports and SOPs.
------------------------------
Candidate
------------------------------
First Name: FATHIMA AFRIN
E-Mail Address: fathimaafrin063@gmail.com
Country: India
Phone: +91 9108142986
Current Job Designation: Associate Consultant
Job Designation Applying For: SAP SD Consultant
Total Years of Experience: 5
Copy your Resume / CV in this box: Career Snapshot
FATHIMA AFRIN
Certified SAP SD Consultant | SAP Badge
Phone: +91 9108142986
Email: fathimaafrin063@gmail.com
LinkedIn: www.linkedin.com/in/fathima-afrin-250133197
Address: Bangalore, India | Nationality: Indian | Date of Birth: 14/06/1999
SAP SD Consultant with 5+ years of experience in configuring, implementing, and supporting the SAP SD module, including SAP S/4HANA.
Experienced in leading SAP SD projects, resolving business-critical issues, and supporting cross-functional modules. Extensive experience with
Telecom clients like Alcatel-Lucent and Avaya. Proven ability to optimize sales processes and integrate SAP SD with MM, FI, and ABAP to
improve operational efficiency.
Key Highlights
• Certified SAP SD Consultant with expertise in SAP S/4HANA, Billing & Revenue Innovation Management, and Subscription Order
Management
• As a Configuration Manager, managed configuration and release coordination using SAP Solution Manager and CHARM Tool for
stability across environments
• Adept in SAP SD support, incident management, change request handling, and production support
• Successful project delivery involving order management, billing processes, pricing condition management, and sales process
automation
• Proficient in SAP FIORI, Salesforce, LSMW, IDOCS, Postman, and SAP Solution Manager for system optimization and integration
Professional Experience
Associate Consultant
Capgemini | Jun 2022 – Present
• Lead SAP SD configurations and cross-functional integrations within SAP S/4HANA for multiple clients
• Managed incident resolution, change requests, and support tickets within SLA for Sales and Distribution processes
• Conducted functional unit testing and trained business users on SAP SD modules
• Optimized pricing procedures, sales order management, and billing processes to enhance operational efficiency
Operational Associate
Fusion CX | Apr 2021 – Oct 2021
• Managed SAP SD incident handling, including configuration adjustments for order processing and invoicing
• Supported inventory management by providing real-time updates on stock availability and product catalogs
• Worked with IT teams to resolve advanced system issues and deliver updates and new features on time
• Conducted quality assurance tests and participated in preparing business process documentation
Projects
Configuration Manager (Associate Consultant)
Alcatel-Lucent Enterprise (Telecom Industry) | Jan 2023 – Present
• Managed configuration management processes, including version control, change tracking, and release coordination
• Maintained documentation and supported internal/external audits with required evidence
• Tracked and maintained ticketing details, including configuration and change requests, using the TDW tool with associated effort estimations
• Managed enhancement requests (ERs) for environment and deployment updates.
• Maintained CMDB to ensure up-to-date configuration items (CIs)
• Prepared periodic reports on configuration status, configuration management, and configuration Audit documents, including change
history, and deployment readiness
SAP SD Consultant (Support Project)
Alcatel-Lucent Enterprise | Jan 2023 – Present
• Maintained, optimized, and troubleshot the SAP SD module, supporting sales processes, order management, billing, delivery, and pricing for
smooth operations at Alcatel-Lucent Enterprise
• Managed orders through POSTMAN, EDI, and EBUY, and worked with LSMW to create condition records and update order reasons
• Utilized IDOCs, HANSTA, HANMOV, VFX3, and EDICOM interfaces for smooth data integration
• Analyzed business requirements and resolved P2 & P3 tickets within SLA, collaborating with the Technical Team on FIORI and
Salesforce developments
• Prepared Test Documents/FS, performed IST and UAT, and handled system documentation for the Knowledge Repository.
• Supported Sales activities across standard sales flows, repair sales, and warranty management, while integrating BAPI function
modules between SAP and EBUY
• Resolved SAP FIORI issues related to sales out, credit processes, and price calculations, and addressed Salesforce concerns regarding
Customer Master data, pricing, and invoices
• Managed pricing procedures and pricing condition records across multiple regions, facilitating smooth pricing updates
• Led change requests (CD/TR) using the CHARM Tool, and implemented enhancements to FIORI search functionality and Invoice PDF
download links
• Enabled Business Partner email notifications for orders and resolved issues through ABAP debugging, program execution, and job runs
• Led configuration management to maintain consistency and compliance across testing, development, and production environments
• Proficient in using SAP ECC Server 7.4, SAP S/4 HANA, SAP Solution Manager, ServiceNow, CHARM Tool, CRD, SharePoint, Microsoft
Office Suite (Word, Excel, PowerPoint), Salesforce Lightning, EDIWIN, SAP FIORI, EBUY (Business Interface), LSMW, and IDOCs
SAP SD Consultant (Implementation Project)
Alcatel-Lucent Enterprise | Jun 2022 – Dec 2022
• Implemented SAP SD at Alcatel-Lucent Enterprise to optimize sales processes, integrate sales, distribution, and customer management,
and improve operational efficiency
• Assisted in the end-to-end creation of the Enterprise structure, Pricing, and Billing for Argentina
• Conducted integration testing (positive and negative)
• Wrote functional specifications and created user manuals
• Delivered user training and supported UAT
• Participated in functional meetings to align on business data
SAP SD Consultant (Support Project)
Avaya (Telecom Industry) | Apr 2021 – Oct 2021
• Developed a scalable e-commerce platform for Avaya to enable online purchases of telecommunication services and products
• Assisted with order processing, addressing issues related to orders and payments
• Handled SAP SD incidents and change requests, and assigned service requests to team members for timely closure
• Prepared business process documentation and performed QA tests on new features
• Supported inventory management with stock availability, product updates, and pricing
Core Competencies & Key Skills
SAP SD & Configuration:
o Enterprise Structure: Definition, Assignment, and Customization for SAP SD, including Plant, Storage Location, and Shipping Point.
o Master Data: Customer master, Material master, Customer material info, Pricing conditions, and Partner functions
o Sales: OTC, Inquiry, Quotation, Sales Order, Rush Order, Cash Order, Return Order, Intercompany sales order, Third-Party Sales,
Consignment Process, Free Goods, Listing/Exclusion, Item Proposal, Special Sales Documents, and Service Contracts
o Billing: Billing Document Type, Credit Memo, Debit Memo, Billing Plan, Invoice List, and Credit Limit Maintenance
o Cross-Module Integration: SAP SD with MM, FI, and ABAP
o Contract Management: Preparation of Quantity, Value, Scheduling Agreement, and Service Contracts
o ASAP Methodologies & Tools: Salesforce, Fiori, LSMW, ServiceNow, SAP Queries
o APIs, BAPIs, BADIs, ABAP debugging, Postman, EDICOM, IDOCs, SalesOut
Tools & Technologies:
o SAP ECC Server 7.4, SAP S/4 HANA, SAP Solution Manager, SAP FIORI, LSMW & IDOCs, Salesforce Lightning, ServiceNow,
Postman, EDIWIN, SAP Billing & Revenue Management.
Process & Testing:
o Incident Management & SLA Compliance, User Acceptance Testing (UAT), Functional Unit Testing (FUT), Integration Testing &
Negative Testing, Process Optimization & Troubleshooting, Change Request Management
Project Management:
o Documentation & Knowledge Management, Business Process Documentation, Client Training & Support, Configuration Management,
Release Coordination, Conflict Resolution, Time Management
Certifications
• SAP Certified Associate – SAP S/4HANA Cloud Private Edition, Sales – 2024
• SAP Certified Associate – SAP Billing and Revenue Innovation Management – Subscription Order Management – 2024
• SAP Certified Associate – SAP S/4HANA Cloud Private Edition, Extended Warehouse Management – 2024
• Business Analyst Certification – 2023
Education
• Bachelor of Engineering (B.E.)
HKBK College of Engineering, VTU | 2016 – 2020
------------------------------
First Name: FATHIMA AFRIN
E-Mail Address: fathimaafrin063@gmail.com
Country: India
Phone: +91 9108142986
Current Job Designation: Associate Consultant
Job Designation Applying For: SAP SD Consultant
Total Years of Experience: 5
Copy your Resume / CV in this box: Career Snapshot
FATHIMA AFRIN
Certified SAP SD Consultant | SAP Badge
Phone: +91 9108142986
Email: fathimaafrin063@gmail.com
LinkedIn: www.linkedin.com/in/fathima-afrin-250133197
Address: Bangalore, India | Nationality: Indian | Date of Birth: 14/06/1999
SAP SD Consultant with 5+ years of experience in configuring, implementing, and supporting the SAP SD module, including SAP S/4HANA.
Experienced in leading SAP SD projects, resolving business-critical issues, and supporting cross-functional modules. Extensive experience with
Telecom clients like Alcatel-Lucent and Avaya. Proven ability to optimize sales processes and integrate SAP SD with MM, FI, and ABAP to
improve operational efficiency.
Key Highlights
• Certified SAP SD Consultant with expertise in SAP S/4HANA, Billing & Revenue Innovation Management, and Subscription Order
Management
• As a Configuration Manager, managed configuration and release coordination using SAP Solution Manager and CHARM Tool for
stability across environments
• Adept in SAP SD support, incident management, change request handling, and production support
• Successful project delivery involving order management, billing processes, pricing condition management, and sales process
automation
• Proficient in SAP FIORI, Salesforce, LSMW, IDOCS, Postman, and SAP Solution Manager for system optimization and integration
Professional Experience
Associate Consultant
Capgemini | Jun 2022 – Present
• Lead SAP SD configurations and cross-functional integrations within SAP S/4HANA for multiple clients
• Managed incident resolution, change requests, and support tickets within SLA for Sales and Distribution processes
• Conducted functional unit testing and trained business users on SAP SD modules
• Optimized pricing procedures, sales order management, and billing processes to enhance operational efficiency
Operational Associate
Fusion CX | Apr 2021 – Oct 2021
• Managed SAP SD incident handling, including configuration adjustments for order processing and invoicing
• Supported inventory management by providing real-time updates on stock availability and product catalogs
• Worked with IT teams to resolve advanced system issues and deliver updates and new features on time
• Conducted quality assurance tests and participated in preparing business process documentation
Projects
Configuration Manager (Associate Consultant)
Alcatel-Lucent Enterprise (Telecom Industry) | Jan 2023 – Present
• Managed configuration management processes, including version control, change tracking, and release coordination
• Maintained documentation and supported internal/external audits with required evidence
• Tracked and maintained ticketing details, including configuration and change requests, using the TDW tool with associated effort estimations
• Managed enhancement requests (ERs) for environment and deployment updates.
• Maintained CMDB to ensure up-to-date configuration items (CIs)
• Prepared periodic reports on configuration status, configuration management, and configuration Audit documents, including change
history, and deployment readiness
SAP SD Consultant (Support Project)
Alcatel-Lucent Enterprise | Jan 2023 – Present
• Maintained, optimized, and troubleshot the SAP SD module, supporting sales processes, order management, billing, delivery, and pricing for
smooth operations at Alcatel-Lucent Enterprise
• Managed orders through POSTMAN, EDI, and EBUY, and worked with LSMW to create condition records and update order reasons
• Utilized IDOCs, HANSTA, HANMOV, VFX3, and EDICOM interfaces for smooth data integration
• Analyzed business requirements and resolved P2 & P3 tickets within SLA, collaborating with the Technical Team on FIORI and
Salesforce developments
• Prepared Test Documents/FS, performed IST and UAT, and handled system documentation for the Knowledge Repository.
• Supported Sales activities across standard sales flows, repair sales, and warranty management, while integrating BAPI function
modules between SAP and EBUY
• Resolved SAP FIORI issues related to sales out, credit processes, and price calculations, and addressed Salesforce concerns regarding
Customer Master data, pricing, and invoices
• Managed pricing procedures and pricing condition records across multiple regions, facilitating smooth pricing updates
• Led change requests (CD/TR) using the CHARM Tool, and implemented enhancements to FIORI search functionality and Invoice PDF
download links
• Enabled Business Partner email notifications for orders and resolved issues through ABAP debugging, program execution, and job runs
• Led configuration management to maintain consistency and compliance across testing, development, and production environments
• Proficient in using SAP ECC Server 7.4, SAP S/4 HANA, SAP Solution Manager, ServiceNow, CHARM Tool, CRD, SharePoint, Microsoft
Office Suite (Word, Excel, PowerPoint), Salesforce Lightning, EDIWIN, SAP FIORI, EBUY (Business Interface), LSMW, and IDOCs
SAP SD Consultant (Implementation Project)
Alcatel-Lucent Enterprise | Jun 2022 – Dec 2022
• Implemented SAP SD at Alcatel-Lucent Enterprise to optimize sales processes, integrate sales, distribution, and customer management,
and improve operational efficiency
• Assisted in the end-to-end creation of the Enterprise structure, Pricing, and Billing for Argentina
• Conducted integration testing (positive and negative)
• Wrote functional specifications and created user manuals
• Delivered user training and supported UAT
• Participated in functional meetings to align on business data
SAP SD Consultant (Support Project)
Avaya (Telecom Industry) | Apr 2021 – Oct 2021
• Developed a scalable e-commerce platform for Avaya to enable online purchases of telecommunication services and products
• Assisted with order processing, addressing issues related to orders and payments
• Handled SAP SD incidents and change requests, and assigned service requests to team members for timely closure
• Prepared business process documentation and performed QA tests on new features
• Supported inventory management with stock availability, product updates, and pricing
Core Competencies & Key Skills
SAP SD & Configuration:
o Enterprise Structure: Definition, Assignment, and Customization for SAP SD, including Plant, Storage Location, and Shipping Point.
o Master Data: Customer master, Material master, Customer material info, Pricing conditions, and Partner functions
o Sales: OTC, Inquiry, Quotation, Sales Order, Rush Order, Cash Order, Return Order, Intercompany sales order, Third-Party Sales,
Consignment Process, Free Goods, Listing/Exclusion, Item Proposal, Special Sales Documents, and Service Contracts
o Billing: Billing Document Type, Credit Memo, Debit Memo, Billing Plan, Invoice List, and Credit Limit Maintenance
o Cross-Module Integration: SAP SD with MM, FI, and ABAP
o Contract Management: Preparation of Quantity, Value, Scheduling Agreement, and Service Contracts
o ASAP Methodologies & Tools: Salesforce, Fiori, LSMW, ServiceNow, SAP Queries
o APIs, BAPIs, BADIs, ABAP debugging, Postman, EDICOM, IDOCs, SalesOut
Tools & Technologies:
o SAP ECC Server 7.4, SAP S/4 HANA, SAP Solution Manager, SAP FIORI, LSMW & IDOCs, Salesforce Lightning, ServiceNow,
Postman, EDIWIN, SAP Billing & Revenue Management.
Process & Testing:
o Incident Management & SLA Compliance, User Acceptance Testing (UAT), Functional Unit Testing (FUT), Integration Testing &
Negative Testing, Process Optimization & Troubleshooting, Change Request Management
Project Management:
o Documentation & Knowledge Management, Business Process Documentation, Client Training & Support, Configuration Management,
Release Coordination, Conflict Resolution, Time Management
Certifications
• SAP Certified Associate – SAP S/4HANA Cloud Private Edition, Sales – 2024
• SAP Certified Associate – SAP Billing and Revenue Innovation Management – Subscription Order Management – 2024
• SAP Certified Associate – SAP S/4HANA Cloud Private Edition, Extended Warehouse Management – 2024
• Business Analyst Certification – 2023
Education
• Bachelor of Engineering (B.E.)
HKBK College of Engineering, VTU | 2016 – 2020
------------------------------
Candidate
------------------------------
First Name: Arshiya Rifath
E-Mail Address: arshiyarifathshaik@gmail.com
Country: United Arab Emirates
Phone: 0588109014
Current Job Designation: Client Financial Management Analyst
Job Designation Applying For: FP&A Analyst
Total Years of Experience: 5 years overall ; 2 years Post qualification.
Copy your Resume / CV in this box: Arshiya Rifath Shaik
Chartered Accountant
FP&A Analyst
Phone: +971 58 810 9014
Email: arshiyarifathshaik@gmail.com LinkedIn:www.linkedin.com/in/caarshiyarifathshaik
PROFESSIONAL SUMMARY
Chartered Accountant with 5 years of progressive finance experience, including 2 years of post-qualification experience in FP&A. Proven track record in P&L management, budgeting, forecasting, and variance analysis, with demonstrated success in improving forecast accuracy, optimizing costs, and automating financial processes. Skilled at delivering actionable insights and supporting senior leadership through strategic decision-making. Proficient in SAP S/4 HANA and advanced Excel; currently upskilling in Power BI, SQL, and AI-powered FP&A tools. Actively seeking FP&A opportunities in the UAE and available for immediate joining.
EXPERIENCE
CFM Analyst,
Accenture Solutions Private Ltd
Jun 2022 - Apr 2024
Owned full FP&A and P&L management for three major client contracts (2 Fixed Fee, 1 T&M), including the account's highest revenue-generating engagement (forecasted revenue > $46M).
Directed budgeting, forecasting, and multi-year financial planning, ensuring alignment with business objectives and growth targets.
Conducted Forecast vs Actuals analysis and managed rolling forecasts with MIS reporting on revenue, costs, and operational metrics.
Partnered with business and technology leadership as a finance business partner, providing financial guidance and insights to support strategic initiatives. Built advanced Excel financial models and automated reporting and invoicing processes, improving efficiency, accuracy, and visibility into key performance drivers.
Managed revenue recognition per US GAAP, billing compliance, and DSO monitoring, supporting deal pricing and commercial strategy.
Managed month-end, quarter-end, and year-end close activities, including forecast submissions, journal entries, accruals, and adjustments.
Strengthened FP&A governance and internal controls, supporting statutory and internal audits with 100% compliance.
Key Achievements
Improved forecast accuracy by 15-20% by establishing a structured monthly review cycle, strengthening alignment with contract leads. Developed an automated Excel model that streamlined invoicing, cut invoice processing time by 75%, and achieved zero billing errors through accurate and source-driven calculations.
Revived the profit margin of a shortened contract from 6-7% to 15% by optimizing payroll costs through resource pyramid restructuring and eliminating volume-based discounts, no longer justified by the reduced contract size, in partnership with business teams.
Ensured 100% compliance with quarterly internal controls and successfully passed internal audit review with zero deficiencies by implementing a structured forecast review, authorization, and documentation framework.
Articled Assistant,
Sarath and Associates & Sankaran and Krishnan
Oct 2016 - Feb 2020
Led statutory, internal, and concurrent audits for clients spanning global software firms, infrastructure and construction enterprises, international banking institutions, and technology-driven education companies.
Prepared and finalized financial statements under the Companies Act, 2013.
Conducted general ledger reviews, AR/AP aging analysis, and fixed asset verifications.
Ensured regulatory compliance for TDS, PF, and GST filings. Executed data-driven audits for international banking group operations; identified major errors, enabling client correction.
KEY SKILLS
Financial Planning & Analysis (FP&A)
Budgeting & Forecasting
Variance Analysis
P&L Ownership
Financial Modeling
Strategic Business Partnering
Cost Optimization & KPIs
Financial Controllership
Audit & Compliance
Internal Controls & Risk Mitigation Contract Terms Analysis
Advanced Excel
SAP S/4 HANA, Power BI, SQL, AI-powered FP&A Tools (Upskilling)
EDUCATION
CHARTERED ACCOUNTANT (Dec'2021)
The Institute of Chartered Accountants of India (Elective Subject-Financial Services & Capital Markets)
B.COM (COMPUTERS) (Apr'2017)
Sri Krishnadevaraya University, AP
ADDITIONAL INFORMATION
Languages : English, Hindi, Telugu, Urdu
Notice Period : Immediate joiner Current Visa Status : Visit Visa Address : Al Nahda, Dubai
------------------------------
First Name: Arshiya Rifath
E-Mail Address: arshiyarifathshaik@gmail.com
Country: United Arab Emirates
Phone: 0588109014
Current Job Designation: Client Financial Management Analyst
Job Designation Applying For: FP&A Analyst
Total Years of Experience: 5 years overall ; 2 years Post qualification.
Copy your Resume / CV in this box: Arshiya Rifath Shaik
Chartered Accountant
FP&A Analyst
Phone: +971 58 810 9014
Email: arshiyarifathshaik@gmail.com LinkedIn:www.linkedin.com/in/caarshiyarifathshaik
PROFESSIONAL SUMMARY
Chartered Accountant with 5 years of progressive finance experience, including 2 years of post-qualification experience in FP&A. Proven track record in P&L management, budgeting, forecasting, and variance analysis, with demonstrated success in improving forecast accuracy, optimizing costs, and automating financial processes. Skilled at delivering actionable insights and supporting senior leadership through strategic decision-making. Proficient in SAP S/4 HANA and advanced Excel; currently upskilling in Power BI, SQL, and AI-powered FP&A tools. Actively seeking FP&A opportunities in the UAE and available for immediate joining.
EXPERIENCE
CFM Analyst,
Accenture Solutions Private Ltd
Jun 2022 - Apr 2024
Owned full FP&A and P&L management for three major client contracts (2 Fixed Fee, 1 T&M), including the account's highest revenue-generating engagement (forecasted revenue > $46M).
Directed budgeting, forecasting, and multi-year financial planning, ensuring alignment with business objectives and growth targets.
Conducted Forecast vs Actuals analysis and managed rolling forecasts with MIS reporting on revenue, costs, and operational metrics.
Partnered with business and technology leadership as a finance business partner, providing financial guidance and insights to support strategic initiatives. Built advanced Excel financial models and automated reporting and invoicing processes, improving efficiency, accuracy, and visibility into key performance drivers.
Managed revenue recognition per US GAAP, billing compliance, and DSO monitoring, supporting deal pricing and commercial strategy.
Managed month-end, quarter-end, and year-end close activities, including forecast submissions, journal entries, accruals, and adjustments.
Strengthened FP&A governance and internal controls, supporting statutory and internal audits with 100% compliance.
Key Achievements
Improved forecast accuracy by 15-20% by establishing a structured monthly review cycle, strengthening alignment with contract leads. Developed an automated Excel model that streamlined invoicing, cut invoice processing time by 75%, and achieved zero billing errors through accurate and source-driven calculations.
Revived the profit margin of a shortened contract from 6-7% to 15% by optimizing payroll costs through resource pyramid restructuring and eliminating volume-based discounts, no longer justified by the reduced contract size, in partnership with business teams.
Ensured 100% compliance with quarterly internal controls and successfully passed internal audit review with zero deficiencies by implementing a structured forecast review, authorization, and documentation framework.
Articled Assistant,
Sarath and Associates & Sankaran and Krishnan
Oct 2016 - Feb 2020
Led statutory, internal, and concurrent audits for clients spanning global software firms, infrastructure and construction enterprises, international banking institutions, and technology-driven education companies.
Prepared and finalized financial statements under the Companies Act, 2013.
Conducted general ledger reviews, AR/AP aging analysis, and fixed asset verifications.
Ensured regulatory compliance for TDS, PF, and GST filings. Executed data-driven audits for international banking group operations; identified major errors, enabling client correction.
KEY SKILLS
Financial Planning & Analysis (FP&A)
Budgeting & Forecasting
Variance Analysis
P&L Ownership
Financial Modeling
Strategic Business Partnering
Cost Optimization & KPIs
Financial Controllership
Audit & Compliance
Internal Controls & Risk Mitigation Contract Terms Analysis
Advanced Excel
SAP S/4 HANA, Power BI, SQL, AI-powered FP&A Tools (Upskilling)
EDUCATION
CHARTERED ACCOUNTANT (Dec'2021)
The Institute of Chartered Accountants of India (Elective Subject-Financial Services & Capital Markets)
B.COM (COMPUTERS) (Apr'2017)
Sri Krishnadevaraya University, AP
ADDITIONAL INFORMATION
Languages : English, Hindi, Telugu, Urdu
Notice Period : Immediate joiner Current Visa Status : Visit Visa Address : Al Nahda, Dubai
------------------------------
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