Candidate

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First Name: Priyanka jyoti
E-Mail Address: Pjay71536@gmail.com
Country: India
Phone: 8558838804
Current Job Designation: Customer care executive
Job Designation Applying For: Billing or computer operator
Total Years of Experience: Fresher
Copy your Resume / CV in this box: Have experience but have no documentation
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Candidate

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First Name: Musthaq ali
E-Mail Address: alithiruthiyil2@gmail.com
Country: United Arab Emirates
Phone: 545542918
Current Job Designation: IT TECHNICIAN
Job Designation Applying For: IT HARDWARE AND NETWORKING
Total Years of Experience: 5
Copy your Resume / CV in this box:
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Candidate

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First Name: ABDURRAHİM CAYLAR
E-Mail Address: abdurrahimcaylar@gmail.com
Country: Turkey
Phone: +905549502235
Current Job Designation: human resources specialist
Job Designation Applying For: human resources specialist
Total Years of Experience: 2
Copy your Resume / CV in this box: ABDURRAHIM CAYLAR

Province: Ankara -Turkey
Tel: +90 554 950 22 35
E-mail: abdurrahimcaylar@gmail.comAddress: Osmanlı Mah. Postacı Sok. 12/6 Sincan-Ankara Date
and Place of Birth: 25.04.1996, Ankara
Driver's License: Class B Active Driver
Blood Type: B RH (+)
Int: https://tr.linkedin.com/in/abdurrah imcaylar
ABOUT
Executive Consultant, Human Resources Personnel, Foreign Trade Researcher.I was born in Ankara. After my university education, I worked as a teacher for a short time. I am currently working as a Human Resources Staff in Sinkent, a state-owned company.
I am interested in Foreign Trade Intelligence and Political Communication.

PROFESSIONAL EXPERIENCE
2023 -Continues Human Resources Department Employee, (Sincan Municipality - Sinkent LTD ŞTİ)
- Recording the personnel files of the personnel in the ERP system (LINK-TR / Link Computer, Istanbul) - Preparation of Service Rights after Personnel Payroll - Definition of social rights accompanying Personnel Payroll - SSI notification and follow-up of Work Accidents and short-long reports, Coordination of the Occupational Safety Unit - Submission of Entry and Exit Declarations, Correspondence follow-up of the processes of SSI - Planning of pose transition and File Changes, Follow-up of employee data, arrangement on the system and storage within the scope of KVKK

2023- Continues Target Market Research-Business Intelligence Studies (Freelancing-Amateur)
- Target Market Analysis Studies - Product Brand and Market Value Research - Commercial Intelligence and Target Country Commercial Opportunities Reporting Studies

2019 – 2022 Teacher-Master Tutorial, Ministry of Education
- Xinjiang Public Education Center / Teaching Professional Courses
- Sincan Girls' Religious High School / Vocational Courses Teaching

2018 – 2022 Text Editor Proofreader (Freelancer)
2016 – 2017 Site Director, DP Mechanical Company
2015 –2016 Executive Assistant, Political Party

EDUCATIONAL HISTORY
in 2024-2025 (Continued) Sakarya University – Master's Degree with Thesis - Cultural Studies (Faculty of Communication)
In 2023-2024 (Continued) Ankara Hacı Bayram Veli University – Non-Thesis Master's Degree - International Trade
Gazi University, Faculty of Education Pedagogical Formation in 2021-2022 High Status Education
without ThesisKocaeli University in 2019-2021 - Bachelor's Degree - Faculty of Theology- Theology Undergraduate Program
in 2019-2021 Atatürk University - Associate Degree - Laboratory and Veterinary Health (Open Education)
In 2021-2024 (Continued) Anadolu University - Associate Degree - Vocational School of Justice (Open Education)

PROJECTS
Completed 2024 SDE-Institute for Strategic Thinking, Diplomatic Academy - Research Assistant Program
- Foreign Policy Studies - Diplomacy and Political Communication Studies

ACTIVITIES
2018-2020 Coordinator, METU Turkish Society – (2019/2020 GSB)
-Weekly management of book reading and culture-based programs.

2021 -2023 Administrative Representative, International Education and Training Services Association
-Planning of Education and Training activities related to Arabic Language.

CERTIFICATES

Completed 2024 Anadolu University, Labor Law Training in Human Resources Management
Completed 2024 Anadolu University, Foreign Trade Specialization Training
Completed 2023 Ankara Development Agency, Ostim Regional Office Business Intelligence Training (Hakan Akin)
Completed 2023 Ministry of National Education, Web Based Content Management Systems
Completed 2023 Ministry of National Education, Protocol Rules
Completed 2023 Ministry of National Education, Computer Operation (Operator)
Completed 2023 Gazi University, Personal Development and Modern Management Techniques (BELTEK)
Completed 2023 Educert-NAC ISO 9001:2015 Quality Management System
Completed 2023 Educert-NAC HACCP Hazard Analysis and Critical Control Points
Completed 2023 Educert-NAC ISO 22000:2018 Food Safety Management System
Completed 2022 Gazi University, Faculty of Education Pedagogical Formation Certificate Program
- Council of Higher Education (YÖK) / Ministry of National Education
Completed 2021 Ministry of National Education, Master Trainer Certificate (Lifetime)
Completed 2021 Ministry of National Education, Diction
Completed 2021 Ministry of National Education, Shooting (16-25 Years / 320 hours)


LANGUAGES:
Arabic (Intermediate)

COMPUTER COMPETENCIES:
Microsoft Office Programs: -Microsoft Word, Microsoft Excel -Microsoft PowerPoint, Microsoft Outlook
Program: ITC B2B Trade Programs

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Candidate

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First Name: Sakshi Rani
E-Mail Address: sakshirana2284@gmail.com
Country: India
Phone: +91-9667196023
Current Job Designation: M/S Prakash Institute (PIPRAMS), Greater Noida, (UP)
Job Designation Applying For: General Nursing & Midwifery
Total Years of Experience: 1
Copy your Resume / CV in this box: Sakshi Rani
Nursing Newcomer
+91-9667196023 ◇ sakshirana2284@gmail.com ◇ Karnal, Haryana. 132114
AboutAspiring nursing professional seeking to leverage skills and knowledge gained through GNM
coursework and clinical training to contribute effectively to a healthcare team and provide quality
patient care.
ExperienceNursing Attendant June'24 to Present
M/S Prakash Institute (PIPRAMS), Greater Noida, (UP)
Key Areas & Responsibilities-
• Rotational working in various departments including Medical, Surgical,
Pediatrics & Obstetrics.
• Assistance in patient care, administrative medications & collaboration with
healthcare teams.
• Hands on experience in patient assessment, vital sign monitoring & wound care.
Professional Skillsjdaw
• Medical Administration
• Basic Life Support
• Vitas Sign Monitoring
• Wound Care
• Strong Communication & Interpersonal Skills
• Team Collaboration
Professional Qualifications-
• Degree : General Nursing & Midwifery (2024)
• Institution : Prakash Institute (PIPRAMS), Greater Noida, (UP).
• University : Uttar Pradesh State Medical Faculty, Lucknow, (UP)
• Degree : 12th (2021)
• Institution : Maharana Pratap Sr Sec School, Gharaunda (Karnal).
• University : Haryana Board of School Education, Bhiwani.
•
• Degree : 10th (2019)
• Institution : Maharana Pratap Sr Sec School, Gharaunda (Karnal).
• University : Haryana Board of School Education, Bhiwani.
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Candidate

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First Name: Maryam
E-Mail Address: maryamzafar281@gmail.com
Country: United Arab Emirates
Phone: 0547800767
Current Job Designation: No Job
Job Designation Applying For: Retail
Total Years of Experience: zero
Copy your Resume / CV in this box: https://drive.google.com/file/d/1MSbcSCvatqtAPnk4xlzsIy6pM9pl_V3j/view?usp=drivesdk
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Candidate

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First Name: Musaab
E-Mail Address: musaab1799@yahoo.com
Country: Sudan
Phone: 00249966340142
Current Job Designation: Production Operator senior
Job Designation Applying For: Monitor process operation
Total Years of Experience: 13
Copy your Resume / CV in this box: Musab Ibrahim Ishag Mohammed
Wellhead operator, Process plant operator, Steam flooding plant operator

Email: Khartoum, Sudan- Email: musaab1799@yahoo.com - Tel: 249121384845 - 249 966340142

Professional Summary
An operator with a 13 years' Experience, monitoring and adjusting production and utility systems, recording readings, coordinating with supervisors and operators, assisting in equipment maintenance saving more than 200,000$ cost for the company, ensuring compliance with safety regulations, supervising truck rack operations, and operating a water treatment plant, as a SCADA HMI operator, remote control and monitoring wells performed.

Skills
Operational Expertise
Data Recording and Analysis
Safety Compliance
Equipment Maintenance
Sampling and Quality Control
Issue Solving and Efficiency
SCADA and HMI Operation
Managerial and Supervision ability

WORK EXPERIENCE
Wellhead operator, Process plant operator, Steam flooding plant operator | Petro Energy E & P CO LTD, March 2015 – Current
Conducted daily inspections on wellheads, recording crucial metrics like flow rates, pressures, temperatures, and fluid levels, leading to a 95% accuracy rate in data recording and an 80% reduction in maintenance backlog.
Directed the operational area, focusing on maximizing production and utility systems efficiency. Strive for a 15% increase in production optimization within the first sector and retain a 90% tools availability rate.
Logged oil, gas, and produced water flow, temperature, pressure, and level data in the plant log sheet twice daily, respond to any unusual incidences, achieving a 20% decrease in response time.
Reserved field measurements of operational parameters and maintain documentation for monitoring and analysis. Aim for a 98% measurement accuracy rate and implement a monthly review of measurement procedures.
Established sampling protocols and conduct sampling activities to maintain high quality output to industry standards. Aim for a 99% defiance rate and a 5% decrease in incompatible samples within the first six months.
Collaborated with shift supervisors and control room operators to guarantee smooth execution of start-up, shutdown procedures, routine tasks, and emergency responses. Aim for a 100% successful and a 25% reduction in emergency response time.
Maintained equipment maintenance tasks, including isolation, draining, purging, and handover. Verify the correct functioning of equipment post-maintenance, aiming for a 95% initial period fix rate and a 30% drop in maintenance lost time.
Facilitated in pig launching operations, receiver station preparation, removal, and inspection. Target for a 100% plan with safety procedures during these operations and a 20% increase in pig inspection efficiency.
Endorsed adherence to safety rules and guiding standards, fostering a secure working environment for all team members. Aim for a 5% reduction in safety incidents and maintain a 95% safety compliance rate.
Supervised truck rack operations, offering assistance to loaders, and adjusting pumping systems, chemical feeders, auxiliary equipment, control systems, storage tank levels, and pump station indicators. Aim for a 15% increase in truck rack efficiency.
Evaluated the effectiveness of implemented procedures and processes, suggesting improvements aim for a 10% increase in productivity within the initial year and preserve a 90% satisfaction rate among team.

Wellhead operator, FPF operator, CPF |Petrodar Operating Company PDOC-Sudan
June 2006 - November 2012
Performed daily wellhead inspections, recording flow amounts, pressures, temperatures, and liquefied levels for each well. Ensure any maintenance requirements identified and reported in a timely manner.
Operated a number of equipment and systems, including test separators, gas traps, sand traps, chokes, manifolds, chemical skids, pig launchers, and pig receivers aiming for at least 95% operational uptime.
Executed maintenance on surface equipment at wellheads, including inspecting for oil leaks and testing safety valves. Maintain a leak-free environment by addressing any issues within 24 hours of detection.
Managed wellhead sampling as per the prescribed program, collaborating with service companies to ensure accurate and timely sampling. Achieve a 100% sampling compliance rate.
Prepared wellheads and flow lines for maintenance and flushing activities, adhering to established procedures. Ensure all necessary preparations completed within the designated timeframe, maintaining a 90% on-time completion rate.
Sponsored in the assignment of wells from the rig after work over completion, ensuring a smooth transition and minimal downtime. Maintain a 98% successful handover rate.
Endorsed safety regulations and good housekeeping practices during all activities, promoting a safe work environment. Aim for a 100% compliance rate with safety protocols.
Maintained chemical skids and drain systems, ensuring proper monitoring, topping up of chemicals, and operation of heaters when required. Aim for a 99% efficiency rate in chemical skid management.
Training
Technical Training program at Greater Nile Petroleum Operating Company GNPOC contains: Technical theoretical classroom training of 02 months in Khartoum.
OJT Competency Based Training program (10 months on 28/28 work rotation schedule) in the field.
HSE (12 courses) in the field.
Safe Driving Course.
NEBOSH HSE Certificate in Process Safety Management, Form RRC International.
Introduction to the Petroleum Industry, from BRIEF Technical center.
First Aid and Basic Cardio Pulmonary Resuscitation, from university of Khartoum faculty of medicine.
Basic Safety Program, from Quality & IT Experts Co.
Applications and Operations of Electrical Submergible Pumping Systems, from Alkhorayef Petroleum Training School.
EDUCATION
Diploma in Petroleum Engineering- Sudan University of science and Technology
Language
Arabic Native , English Good
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Candidate

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First Name: Saklen Mustaque
E-Mail Address: Saklenansari27@gmail.com
Country: India
Phone: 8789161367
Current Job Designation: Honda motorcycle
Job Designation Applying For: Iti electrical technician
Total Years of Experience: 2
Copy your Resume / CV in this box: 02/06/2020
-
10/02/2021
10/03/2021
-
29/09/2023
2018
2021
2023
Vilas Javdekar Devloper on duty
All work know - Slab piping ,
wiring , db dressing , switch
plating , testing , drawing study ,
mentenece work etc ...
Saklen Mustaque
8789161367
mdsaklen03@gmail.com
Village - Alargo , near masjid Police station - Nawadih Dist -
Bokaro State - Jharkhand Pin code - 829132
Electrical work
Bokaro Steel City plant
Electrical maintenance 
Electrical technician
Vilas Javdekar Devloper
Vilas Javdekar Devloper on duty - 
Slab piping , wiring , db dressing , switch plating , testing  , drawing study , mentenece
work etc ...
10th
Upgraded high school gunjardih
B / 45.6%
12th
DVC+2 high school chandrapura
B / 45%
ITI - industrial training institute
Pr20000026- television & video training institute ( Pvt iti )
Second year - 83.6%
Vilas Javdekar Devloper
Avisek Patra - Vilas Javdekar Devloper

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Candidate

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First Name: Ricky
E-Mail Address: ricky.stallion@hotmail.com
Country: India
Phone: +9191677762865
Current Job Designation: Team Lead - Technical and Business Service Management (Strategic Account Managers)
Job Designation Applying For: Head / Manager - Customer Service/Operations
Total Years of Experience: 19
Copy your Resume / CV in this box: Ricky Sippy
+919167762865 ◇ ricky.stallion@hotmail.com ◇
2014, Garden View Apt, Royal Palms, Mayur Nagar, Aarey Road, Goregaon East, Mumbai, Maharashtra, 400065, India ◇
https://www.linkedin.com/in/ricky-sippy-b532298b/
SUMMARY
Dedicated and tactful customer service professional with extensive experience at exceeding customer expectations, finding
solutions and handling objections. Capable to lead a team, make decisions, prioritize, multi-task and manage a fast-paced
environment without sacrificing quality of work
EXPERIENCE
Team Lead - Technical and Business Service Management (Strategic Account Managers)
eClinicalWorks India PVT LTD
Nov '22 — Present
Mumbai, India
eClinicalWorks is a Massachusetts-based company that sells electronic medical record EMR, practice management and
personal health record software and services to healthcare providers Primary responsibilities:
Managed a team of 9 Strategic Account Managers to ensure adherence to SLAs and customer service goals
Helped practices with any questions and technical issues through working with assigned technical team members
Surveyed and identified weaknesses, followed close loop to ensure that satisfaction. references increase
Decreased executive level escalations from customers monitoring
Monitored project plans of requests made by clients
Monitored PSRs (Periodic Satisfaction Client surveys) and took actions on the results as per SLA
Monitored patient safety and regulatory cases to ensure that timely actions are taken
Monitored incidents and took appropriate actions to resolve
Maintained/increased recurring revenue from customers Customer Relationship:
Updated customers on the upcoming features in our software as well as stressed the importance and benefits in using the
existing features which resulted to decrease in workload from practice end and increase in health care from patients point
Helped with any deployments
Worked with clients to ensure they adopt more products and features as they come out
Educated customers in detail about the support structure at eCW and what to expect when contacting support and all
educational resources available for them Team Handling:
Conducted 1:1 meeting with SAMs every week identifying weaknesses in the team on product/process level and ensuring
SAMs undergo training including patient safety, compliance, and product including successful passage of associated
quizzes
Facilitated team meetings to disseminate important company policies, initiatives, and news/information
Responsible for communicating any deployment of high impact changes, process adjustments, and steps that need to be
followed
Customer Care Manager
Metropolis Healthcare
Apr '21 — Nov '22
Mumbai, India
Acted as a catalyst to improve all customer touch points to ensure smooth and seamless customer journey (Between the
call center, front line and lab@home services)
Tracked, measured and reported the pan India call center productivity and efficiency by ensuring whatever is committed
is delivered and staffs are well organized
Planned, implemented strategies and operations at the call center by providing leadership and direction to the entire
customer support department by helping team set and reach customer service goals
Ensured the customer support activities are seen to deliver measurable and significant value to the businesses
Played a mentorship role to key customer support personnel's by assisting in the execution of their duties upon request,
ensuring constant sharpening of their skills and grooming them for the occupation and position in the future
Evaluated performance with key metrics (accuracy, call-handling time etc.) and worked on areas of improvements with a
focus on raising quality for the services rendered aiming maximum efficiency and cost effectiveness by being organized,
reliable and result-driven professional approach
Ensured that the technology is utilized to the maximum
Prepared reports for different departments or upper management
Created a welcoming and motivating environment for employees by building relationships with staffs
Reviewed existing processes and initiated improvement programs based on customer feedback and by sharing best
innovative practices from different industries to enhance customer experience
Conducted / facilitated trainings to the call center advisors and team leaders based on the identified training needs
analysis (TNA's)
Constantly guided the team to achieve NPS scores
Made service recovery calls and provided end to end resolution thus strengthening relation
Customer Service Manager (CRM / Home Visits / Logistics)
iGenetic Diagnostics Pvt Ltd
Aug '20 — Apr '21
Mumbai, India
Handled entire Customer Service, Home Visits, Collection Centers Management Pan India level and eventually took over
Logistics along with the existing work
Organized/lifted processes and managed daily activities of CRM, Home Visit and Collection Centers with exceptional
leadership skills
Established front desk processes by setting up CRM call management functions and converted leads from various contact
sources i.e Digital leads, Direct calls on the toll-free numbers, emails and others
Created a robust KRA for the front desk/backend CRM, home visit/collection centers phlebotomist/CRM and controlled
reports TAT by adhering to the timelines and by timely correcting and preventing gaps
Allocated the phlebotomists for home visits by ensuring optimum utilization of resources i.e directly supported the sales
and operations team by considering post cut off leads and all knock off requests
Monitored, streamlined issues of the teams by providing extensive inhouse and external trainings and raised patient
satisfactions
Set up payment procedure by controlling entire conveyance, petty cash expenses and incentives at pan India level
Handled entire CRM, Home Visit department and Logistics, ensuring top services by fixing loopholes, elevating and
enhancing processes
Handled patient queries and solved critical customer escalations within defined TAT and ensure highest customer
pacification
Supervised and ensured proper payment reconciliations by setting up a log sheet for home visits and daily excel cash
sheet for centers
Tracked and minimized registration errors by sensitizing the teams at the root level and also extended the support to the
BMC teams for all Covid related queries and ensured timely Quantela reporting
Supported marketing initiatives by conducting camps at collection centers and various other locations
Streamlined existing processes and increased efficiency by bringing in new initiatives
Manager - Customer Experience
SABKA DENTIST
Dec '19 — May '20
Mumbai, India
Ideated, strategized and executed world class customer service processes for all the customers with strong project
management skills to drive cross functional projects with multiple stakeholders coupled with exceptional leadership skills
Monitored social media sentiment, solve critical customer escalations within defined TAT and ensure highest customer
pacification
Ensured smooth customer/patient experience journey and set improvement processes by analyzing root cause, process
gaps and correction/prevention
Streamlined existing process and increased efficiency by bringing in new initiatives globally
Recommended and prioritized initiatives that address the most relevant layers of promotion and detraction amongst
customers (both for functions as well as the regions)
Devised strategy to improve quality of customer service processes, gain cost advantage and drive innovation projects by
leading it independently to achieve targets in set timelines
Ensured timely execution of all initiatives/projects and prepare timely MIS reports
Present progress of initiatives, improvements in relevant internal forums and committees
Deputy Manager - Customer Service
Suburban Diagnostics India Pvt Ltd
Dec '16 — Dec '19
Mumbai, India
Assisted customers with both routine and complex problems of Level 1, and Level 2 by ensuring operations run smoothly
Monitored, maintained, shared, analyzed and evaluated NPS (physical forms and bit link SMS), CRM complaints, error
logs tracker and excel dashboards which helped us deliver improvised quality customer service on a weekly, monthly,
quarterly basis and work closely on increasing customer satisfaction
Finding Root Cause Analysis, taking Corrective and Preventive measures and mentored junior colleagues across the
organization by sharing case studies
Processed improvements by persistent internal customer service audits at all main centers
Successfully delivered pan India customer service vertical audits for NABL and CAP as per their required protocols
Worked as a key enabler in converting, retaining and delighting customers
Streamlined customer service department operations by introducing a series of training sessions on NPS, Customer
Service, CRM, Star Desk and Error logs across the organization
Customer Service Coordinator
Hinduja hospital and medical research centre
Dec '14 — Dec '16
Mumbai, India
Handled patient queries, complaints, and grievances ensuring customer satisfaction at all levels
VIP escorting, admission counseling
Managed pre-admission, post-discharge and privilege clinic calls

Supervised patient welfare in IPD, radiology department, lobby, and OPD
Involved in organizing camps, conferences, workshops, and seminars by helping in support group activities
Customer Service Associate
Aditya Birla Minacs Worldwide Ltd.
Apr '14 — Dec '14
Mumbai, India
Provided extra-ordinary quality resolutions and customer satisfaction to clients of IDEA (Indian mobile network provider)
including services, products, packs and upsell
Business Development Officer
Wegilant Net Solutions Pvt. Ltd. Mumbai, India
Accountable for sales of workshop services to small, medium and large size business
Negotiated with the HOD, executed the orders, maintained pre and post sales relations with existing clients and generated
new leads
Operations Manager
Al Noori Computers / IT King Computers
Dubai and Kuwait, United Arab Emirates
Responsible for managing store operations, sales and purchase of computer hardware products, imports, exports, and
customs clearance
Developed strategic plans, liaised and negotiated with senior traders of computer parts by marketing and offering different
products, brands as bundle deals which promoted and boosted sales
Maintained cordial customer relations and handled key corporate accounts
Managed customer service operations by rendering quality services; provided supreme customer support that led
enhancement and sustained the profitability of the business
Dealt and resolved customer grievances, issues with positive outcomes
Identified, interacted with team members and implemented strategies for team building
Handled RMA (Return Merchandise Authorization) at the ground level and ensured minimum loss for the organization
EDUCATION
Bachelor of Commerce in Accounting and Economics, Mumbai University (GPA: 52%)
Jun '03 — Oct '08
Mumbai, India
Studied first year Bachelor of Commerce from Vivek Vidyalaya College, Goregaon, Mumbai and the final two years from
University of Mumbai
SKILLS
Leadership Leadership and Accountability, Strategic Thinking, Key performance indicators (KPIs), Decision Making,
Service Level Agreements, Proactive, Self Starter, Pragmatic, Intrapersonal Skills, Interpersonal Skills
Customer Experience Customer Relationship Management (CRM), Customer Satisfaction, Customer Experience, Quality
, Quality Patient Care, Patient Relations, Patient Safety, Business Relationship Management, Office Administration
Business Management Communication, Customer Service, Effective listening and coaching, Business Process, Business
Development, Account Management, Business Strategy, Business Acumen
Analytical Problem solving with Analytical skills, Decision Making, Adaptability, Root Cause Analysis, Corrective And
Preventive Action (CAPA)
Management Exceptional time management, Team Management, Training
Operational Efficiency Operational Excellence, Microsoft Office, Purchase, Sales, Negotiation, Outsourcing, Vendor
Management, Marketing Strategies, Tally 6.3
Interests Travelling, Music, Cricket, Collecting different currencies
Languages English, Hindi and Marathi (Fluent - Speak, Read, Write), Sindhi and Arabic (Basic - Speak)
AWARDS
Quality Carnival
Aditya Birla Minacs Worldwide Limited
Dec '14
Quality Carnival for December'2014
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