Candidate

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First Name: Saragadam Neela Manikanta
E-Mail Address: neelamanikantasaragadam@gmail.com
Country: India
Phone: 7675903938
Current Job Designation: Senior Advisor II
Job Designation Applying For: Associate customer service
Total Years of Experience: 6
Copy your Resume / CV in this box: Career Objective:
To be associated with an organization which gives me an opportunity to make challenging career with a
dynamic responsible position where I can be reason for success.
Academic Profile
 B.Com(Commerce)fromIECUniversity.
Professional Qualifications:
 Experience In the IT Industry Which Includes Extensive Analyst Experience & Working With
Globally Recognized MNC Which Ranked Among Fortune 500 List IT Companies Specialized In
Software Products And Solutions Involved.
 Experience In Various Technologies, In IT, Marketing, Market Research &Accounting.
 Experience in Recruiting, Timekeeping, Accounting.

Work Experience:
 Concentrix daksh service from October 2024 to present.
Working for Axis Bank CMT process.
Resolving customer credit card issues through email.
Liasing with the bank and backend team to resolve the customer concern before breaching the TAT.
 Human Resource/ Executive/Admin/ Virtual Assistant at Synergistic Research International from April
2023 to March 2024
•Plan meetings and take detailed minutes
•Write and distribute email, correspondence memos, letters, faxes and forms
•Assist in the preparation of regularly scheduled reports
•Develop and maintain a filing system
•Updating and maintain office policies and procedures
• Submit and reconcile expense reports
•Act as the point of contact for internal and external clients
•Knowledge of office management systems and procedures
•MS Office (MS Excel and MS PowerPoint, in particular)
•Excellent time management skills and the ability to prioritize wor

Sr HR In Collab Infotech from November2022 to March 2023.
•Managing smooth execution of Hr policies across USA.
•HR recruitment &HR operations for 250+(approx) employees across entire USA region.
•Managing complete recruitment life-cycle for sourcing the best talent from diverse channels after
identification of manpower requirements.
•Conducting HR induction and ensuring policy awareness.
•To maintain employee relations at all the level across the organization and build the culture supplement
to the business in all areas.
•Payroll management/(salary administration-through overtime, PF, ESI, Gratuity, and medical constraints).
•Monitoring &implementation of the PMS throughout the organization.
•Maintaining a rating performance appraisal process.
• Identifying training needs and preparing training calendar then plan accordingly.
•Organizing in-house training programs for all branches.
•Conduction of the exit interview process and completion of the entire full & final settlement procedures
for the resigned employees. Exit analysis on a real time basis.
 HR Specialist in Tan pro Technologies from January2021 to Aug2022, Visakhapatnam.
 Responsible For Full Cycle Of Recruitment And End To End Recruitment And Sourcing, Screening Profiles
Through Various Job Sites And Internal Database, Networking Sites As Per The Requirement For Recruiting.
 GatheringTheRequirementsFromTeamLeadAndValidatingThem.
 Understanding Requirements As Per Client Need.
 Broadcasting The Requirements To Different Vendors, Google And Yahoo Groups.
 Involving In Resume Searching From Job Sites Like Dice.Com, Monster.Com And CareerBuilder.Com For
Various Requirements.
 Negotiate Pay Rates With The Employers And Consultants.
 Screen And Shortlist Resumes As Per Client Needs.
 Checking The References For Back Ground Verification.
 ScreeningAndMappingTheResumesBasedOnRequirementAndRequiredSkills.
 Clearly Communicate All Aspects Of The Offer Including Salary, Stock Options, Benefits, Bonuses And
Relocation Etc.
 Formatting Resumes According To The Client Specifications &The Standards Of The Industry And
Uploading CV's On Client Portals.
 Submitting The Profiles To The Assigned Team Lead.
 Scheduling Interviews With The Consultants And Doing Follow Up.
 Confirming Availability Of The Candidates, And Passing Their Details To The Team Lead/Resource Manager.
 Communicating To The Candidates And Following Up With The Candidates Till Their Joining.
 Finding The Candidates Who Are Willing To Transfer TheirH1-B.
 Maintains Good Database/Internal Database(ITRM–Information Technology Resource Management)
And Good Relationship With Different Vendors.
 Interacting With The Candidates, Giving Them Brief About The Position, Roles And Responsibilities,
Technical Requirement And Checking Their Positional Fitment Based On This Interaction. See Less
 HR Executive in Centillion Infotech LLC from June2019 to January 2021, Visakhapatnam.
 Centillion Infotech LLC. Is A Leading Software Solution Development And Information Technology
ConsultingCompanyWhichProvidesServicesToManyBusinessesAroundTheUnitedStatesLedBy
Certified Professionals With Expertise In Research, Design, Development And Delivery Of High-End
Technology Solutions.
 Acting Like A Liason Between Candidates And Vendors.
 Work Closely With And Vendors.
 Submitting My Own W2 Candidates For Different Clients.
•Responsible For Developing, Building And Maintaining Relation With New Clients/Vendors.
 Extensive Experience In Identifying Suitable Candidates For Direct Placement Position And Contract To Hire
Positions And Contracting Positions Based On Client Needs.
 Managed The Entire Recruiting Process Starting With Identifying The Requirement, Posting Positions
On Online Job Boards, Sourcing Resumes For Different Employment Status Like W2, C2C, And 1099 For
US Citizens, GC, H1B, TN.
 Negotiating Salary/PayRate With Consultants/Employer And Responsible For Taking Agreements From
Vendors Such As RTR From Consultant.
 Prepare The Candidates With Client Interview Process.
 Coordinating Interviews.
 Post Interview Follow Ups And Helping The Candidate With On-Boarding Process
 Customer Service Associate in WNS Global services for Estes Express Lines (Shipping Logistics) from
June 2018 to May 2019, Visakhapatnam.
 Problem Solving and Handling.
 Understanding Customer Concerns.
 Close Customer Ticket in Mean Time.
 Excellent Customer Service Baground Including Sales.
 Ability To Remain Poised When Handling Difficult Customer Situations.
 Increased Customer Retention by Providing Excellent Customer Service.
 EffectiveTeamPlayerbutAbletoWorkIndependentlyWithLittleOrNoSupervision.
 Effective At Multitasking and Able To Take Directions.
 Honest, Reliable And Punctual.
 Flexible Adaptable And Keen To Take Initiatives
 Order Fulfillment.
 Providing Customers, A Personalized, Friendly And Efficient Customer Service.
 Able To Work In A High-Volume Contact Center Environment
 Familiarity Working With Support Ticketing And/or Support CRM Software Tools
 Fantastic Oral And Written Communication Skills
Strengths:
 Committed and goal oriented with a position attitude.
 Good communication skills.
 Sincere and Hardworking.
 Positive thinking.
ComputerSkills:
 M.S.Office
 M.S.Excell
 Application Tracking Systems(ATS)
 Vendor Management Systems(VMS)
 customer support
 problem solving
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