Candidate

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First Name: Lena
E-Mail Address: lenawarrenmba@gmail.com
Country: United States
Phone: +1313-316-5590
Current Job Designation: USA
Job Designation Applying For: Saudia Arabia, Oman, Dubai, Qatar, Kuwait
Total Years of Experience: 24
Copy your Resume / CV in this box: PEARLENA (LENA) C
WARREN
PROFILE
Highly capable healthcare
professional offering 24 years of
health care experience in
Medical Device & Biotech with
experience in selling medical
products to physician offices,
surgical centers & hospital
environments
CONTACT
PHONE:
313-316-5590
WEBSITE:
https://www.linkedin.com/in/ms
lena-w-16523815
EMAIL:
lenawarrenmba@gmail.com
Current Location
Raleigh, NC, USA
Customer Success U-Customer Success Customer Success
Strategic Management Certification
Alison Skills Course- Infection Prevention & Control
Certification
April 2024
TEFL Full Circle Academy-TEFL Certification
2021-2021
Texas A&M-Texarkana-Master of Business Administration
2015 - 2017
University of Phoenix- Bachelor of Science in Health
Administration
2006-2009
Wayne State University-Premed-Biology
2001-2006
Crockett Technical High School- High School Diploma
1998-2001
WORK EXPERIENCE
Sales Representative-Biologics Specialty Pharmacy-April
2025-Present
• Successfully manage assigned sales territory in the
Northeast while driving sales in Oncology& Rare Diseases to
expand Biologics services to increase overall referrals.
• Collaborate with Field Sales and other business
Departments within the organization to drive integrated
selling opportunities/solutions to closure.
• Interpret and analyze data to present value-
added services of Biologics to key decision makers.
• Analyze sales reports and customer trends &
proactively identify opportunities.
• Participate in all pre-launch training to develop deep
understanding of new drug campaign profile.
• Identify prescriber targets, and perform education
outreach to capture new referral opportunities to
expand prospect pipelines.
• Partner with Operations & proactively intervene on
potential service issues.
• Provide feedback to HCPs on escalated cases and
determine corrective action to avoid repetitive errors.
Medical Courier Representative-Pet Net Pharmaceuticals
SCI
June/2024-April 2025
• Safely transport and deliver Nuclear Medicine throughout
the state of North Carolina & Virginia to hospitals & Cancer
Centers.
• Planned and followed the most efficient routes for delivery
• Recorded & filed delivery information
• Use cell phone to take instructions from company dispatch
to transporting specimens/ other medical documents and to
upload delivery/ pick-up information onto the company
database.
• Educate Customers on usage on handling Radioactive
Meds
Exact Sciences Corporation-Biotech Screening Solutions
Specialist- Sales Rep
09/2022-05/2024
• Successfully sold Cologuard to hospitals, surgery centers,
medical offices, and medical clinics throughout the
Southwest & Southeast regions.
• Consistently surpassed sales quotas by more than 20%
• Named Highest ranking salesperson in region Q1 & Q2
2024
• Built strong relationships with customers (HCPs, NPs,
Practice Mgrs & Clinical Staff) and key decision makers to
create sales opportunities.
• Provided Educational Presentations Virtually (Microsoft
Teams & Zoom) & In person on Cologuard
• Developed and implemented strategic plans to increase
sales and market share
• Developed and implemented successful customer success
strategies to ensure customer satisfaction and retention.
• Comply with the company's Quality Management policies
& procedures
• Followed up on new & potential business opportunities
• Conduct market research to identify new sales
opportunities
• Analyze sales data & trends to optimize strategies
• Collaborate with Sales team to achieve targets
• Overcome Objections & providing solutions for customers
• Monitored KPIs, implementation, delivery & customer
satisfaction
• Establish SMART goals, initiate sales process by building
& maintaining relationships, cold calling, and scheduling
meetings
• Attended sales training courses, National Sales
Conferences
Cigna Express Scripts- Patient Care Advocate
04/2022-08/2022
• Manage customer service inquiries from members,
providers, physicians, internal & external clients related to
pharmacy benefits.
• Research and resolve issues in a timely manner.
• Assist members with the use of their pharmacy
distribution program
• Maintain accurate documentation of all inquiries in to
improve the customer service process & reduce potential
legal concerns.
Independent Life & Health Insurance Agent-Texas
10/2021-Present
• Establish and maintain productive, professional
relationships
• Set appointments meet with prospective clients
• Perform to sell Insurance Products & Coverage
• Maintain internet-based Agency Dashboard
Olympus America-Medical Device- Endoscopy Support
Specialist II
7/2014-10/2021
• Territory management of accounts consisting of physician
offices, hospitals, surgery centers, Sterile Processing
Departments,
covering training in GI, General Surgery, Respiratory,
Cysto/Urology & ENT Traveling in Texas, Oklahoma,
Arkansas, Louisiana & assist covering in other areas as
needed.
• Successfully provided Sales & Support to Operating Room,
Sterile Processing, Endoscopy, Respiratory, ENT, Urology &
OBGYN Depts
• Develop Strong Customer Relationships
• Provided In-services on SOPs, scope handling, repair
reduction, anatomy, & reprocessing of endoscopes.
• Provided in-depth High-Level Disinfection & Sterilization
(V-PRO, Sterrad, ETO) Education to Customers
• Assisted in Clinical & Service Sales
• Acted as a Troubleshoot Specialist in procedures & in the
reprocessing areas
• Managed Service Contracts to (Hospitals, ASC, & Clinics)
• Managed the introduction & execution for Demo & Trialed
Equipment
• Presented in-depth knowledge of reusable & disposable
Medical Devices.
• Held Business Review Meetings of Service Contracts &
Repair Analysis
• Presented Olympus University Presentations to the
Hospital Staff
• Facilitated ongoing education to customers regarding
updates and changes in accordance with infection control,
state and federal regulatory agencies such as FDA, CDC, etc.
that affect the use or
operation of manufacturers equipment
• Developed and implemented successful customer success
strategies to ensure customer satisfaction and retention.
• Partner with company customer support line services to
ensure the client's needs are met
• Implement repair service strategies to reduce contract
costs including Target Accounts
• Work Closely with Sales & provide support to sales
representatives in clinical evaluations, tradeshows,
demonstrations, etc.
• Mentor and Monitor to meet customer service needs
• Facilitated Quarterly Business Reviews
• Followed up on new & potential business opportunities
• Conduct market research to identify new sales
opportunities
• Analyze sales data & trends to optimize strategies
• Collaborate with Sales team to achieve targets
• Monitored KPIs, implementation, delivery & customer
satisfaction
• Establish SMART goals, initiate sales process by building
& maintaining relationships, cold calling, and scheduling
meetings
• Attended sales training courses, National Sales
Conferences
Forest Park Medical Center-Endoscopy (Gastroenterology)
Department Manager – Dallas, Texas
July 2010 to July 2014
 Managed, hired & trained staff of eight clinical and
non-clinical personnel in the Endoscopy Department.
 Budget the department finances
 development and execution of endoscopy procedures

review of patient records to ensure medical
clearances, insurance authorizations and/or
 precertification received prior to surgery

administration of the patient pre-call to provide pre
procedure instructions
 Monitored the safety, hygiene and proper
maintenance of the endoscopy department
 Responded to customer inquiries or concerns
regarding procedures or service issues. Responsible
 for the investigation and resolution of all complaints
related to practice operations
 Assisted Director of Surgical Services in prioritization
and adjustment of daily endoscopy procedures &
scheduling
 Held weekly & biweekly meetings to address
performance, challenges, changes, feedback,
improvement and opportunities
Lakepointe Medical Center-Endoscopy (Gastroenterology)
Tech Coordinator- Rowlett, Texas
April 2010 to August 2011
• Lead technician supporting medical team in providing
efficient and prompt health care delivery and
accurate case documentation in accordance with all clinical
compliance requirements for procedures
• Development of departmental endoscopy patient procedure
scheduling
• Trained, mentored and coached Endoscopy Technicians in
the correct performance of job
responsibilities
• Coordinated with the hospital billing department to ensure
proper charge submission billing & coding
case activities
• Performed daily instrument set up, cleaning, disinfecting
and sterilization of procedure equipment
after use
Maintained inventory management to include ordering of
supplies and other equipment.
Endoscopy ((Gastroenterology) Technician Lead
Detroit, Michigan
Harper Hospital-Endoscopy (Gastroenterology) Dept.
August 2007 to August 2009
• Lead technician supporting medical team in providing
efficient and prompt health care delivery and
accurate case documentation in accordance with all clinical
compliance requirements
• Development of departmental endoscopy patient procedure
scheduling
• Trained, mentored and coached Endoscopy Technicians in
the correct performance of job & responsibilities
Coordinated with the hospital billing department to ensure
proper charge submission billing & coding
case activities
• Performed daily instrument set up, cleaning, disinfecting
and sterilization of procedure equipment after use
• Maintained inventory management to include ordering of
supplies and other equipment.
Patient Care Associate Facilitator-Detroit, Michigan
Harper Hospital- Operating Room
June 2004 to August 2007
• Provided assistance to nurse managers and surgeons with
instrumentation set up for each surgical
Case in The Operating Room for cases such as General
Surgery, Cystoscopies, DaVinci Robotic Procedures, etc.
• Coordinated with lab services, EKG and ancillary hospital
departments as needed to ensure
completion of patient pre-surgical test
• Communicated patient surgical progress to patients' family
or others authorized by the patient in
according with patient privacy rules and regulations
• Ensured Patient Care Associate team daily assignments
were completed in accordance with
department procedures
Office Manager-Dermatology-Detroit, Michigan
University Health Center
June 2000 to June 2004
• Supervised a staff of 5 Medical Office Assistants in support
of daily department operations

• Managed department charge entry, billing and coding
responsibilities
• Conducted regular department audits to ensure
compliance with established policies, procedures and
regulatory requirements
• Interviewed, trained and supported the professional
development of clerical and medical assistant
staff
• Managed relationships with outside contractors and
vendors in the performance of contracted
business services
• Maintained the Department's Budget Finances


SKILLS

• Territory Account Management
• Excellent customer service skills
• Powerful customer focus
• Knowledge of competitive interventions in the hospital
marketplace
• Strongly self-motivated, enthusiastic and can work
independently
• Medical billing & coding
•Build strong relationships with KOLs& HCPs
• Problem solving
• Excel
• Tableau
• Power BI
• CareTend
• Microsoft office
• Outlook
• PowerPoint
• Word
• Metrics performance skills
• Presentation skills
• Project Management Skills
• Ability to learn quickly& communicate scientific terms
• Leadership & Teambuilding
 Clinical Practice Management
 A multi-tasked decision maker, resourceful, extremely
reliable, hardworking, and honest
 Committed to professional excellence; a quick learner;
ability to adapt quickly to change.
 Exceptional Communication Skills Listening, Written &
Verbal Communication
 Proficient in Microsoft Office Application (Word, Excel,
Outlook & PowerPoint)
 Salesforce
 Veeva
 Concur Management
 SAP
 Exceptional Organization
 Presentation Skills
 Interpersonal & Critical Thinking
 Excellent Customer Service Skills
 Complaint Handling
 Ability to maintain confidential information & data
 Well-developed decision-making skills
 CRM Skills
 HIPPA Privacy Management
 Product Management
 Stakeholder Collaboration
 Analytical Skills
 Market Analysis
 Customer Advocacy
 Portfolio Management
 Relationship Building
 Business Development
 Cold Calling
 Strategic Planning
 KPI Measurement
AWARDS/CERTIFICATIONS
 Top SSS performer in my Area as no.1 in Q1 2024 & Q2
Exact Sciences
 Top ESS performer in 2017 – Olympus America Inc Central
Region
 Recognition for assisting The GI Sale reps sell Olympus
OER-Pros Device-2016-2017- Olympus America Inc.
 Certificate of Completion of 2013 Mentorship-American
College for Healthcare Executives (ACHE)
 Certified National Pharmaceutical Representative (CNPR
Number (679312021)
 Texas Life & Health Insurance License
 TEFL Certification (Teaching English as a Foreign
Language)
 Life Coach Certification
 Infection Prevention & Control Certification
ORGANIZATIONS
 Member of The National Association of Pharmaceutical Sales
Representatives
 National Sales Network (NSN)
 National Black Masters of Business Administration
Association (NBMBAA)
 Alpha Sigma Alpha Sorority
 American College of Health Care Executives
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