Candidate

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First Name: VARSHA HAYALA
E-Mail Address: varshakhanpeth@gmail.com
Country: India
Phone: 08762021414
Current Job Designation: Business Coordinator
Job Designation Applying For: Business Coordinator/ business specialist
Total Years of Experience: 6
Copy your Resume / CV in this box: VARSHA HAYALA
 +91 8762021414
 varshakhanpeth@gmail.com
LinkedIn: https://www.linkedin.com/in/varsha-halyal-ba300b378/
Address: Bangalore, India
Date of Birth: 19/03/1986
Nationality: Indian

EDUCATION
Master of Business Administration (MBA) in Human Resources & Information Technology, Aishwarya Group of Institutions, Bangalore University (2012) — 67%

Bachelor of Arts (BA), C.S. Bemblegee College, Dharwad University (2009) — 77%

KEY SKILLS
Technical & Software Skills
• Oracle R12
• Microsoft Excel (Pivot Tables, VLOOKUP)
• MS Word, Outlook
• CRM Software (Customer Relationship Management)
• SAM Tool, CCWR, Connect Dot

Business & Process Management
• Financial Management
• Order Management (Order to Cash, Quote to Cash)
• Invoice Management
• Credit Control
• Dispute Resolution
• Vendor Relationship Management
• Accounts Receivable

Communication & Soft Skills
• Customer Service Excellence
• Problem Solving
• Time Management
• Team Collaboration
• Client Relationship Building
• Negotiation
• Multitasking & Organizational Skills



CAREER SNAPSHOT
Business Coordinator with 6+ years of experience in business coordination, data entry, administrative tasks, accounts receivable, order management, and customer service. Expertise in Oracle R12, Quote-to-Cash, and accounts management, with a strong track record in post-invoicing dispute resolution, credit control, and invoice management. Optimize workflows, implement cost-saving initiatives, and manage high-value customer accounts precisely. Proven success in enhancing operational efficiency, streamlining processes, and improving customer relationships. Collaborating across teams to deliver timely and accurate results while focusing on organizational goals. Possesses a keen ability to identify opportunities for process automation, contributing directly to business growth and performance excellence.

KEY HIGHLIGHTS
• Received Best Performance of the Year award at Infosys BPM Limited for contributions to order-to-cash processes and post-invoicing dispute resolution
• Worked with Cisco as a client for 6 years, delivering solutions and building strong relationships
• Tracked invoices, processed payments, and maintained accurate accounts for multiple clients
• Identified and implemented automation opportunities in quote creation and order management, enhancing operational efficiency
• Managed client and vendor communication, addressing and resolving issues related to billing and invoicing
• Collaborated with finance and sales teams to obtain approvals for high-value credit requests, ensuring smooth invoicing and payment processes
• Generated weekly and monthly financial reports, providing clear visibility into account status
• Proficient in Project Management, Organizational Skills, Time Management, Data Analysis and Communication

WORK EXPERIENCE
Business Coordinator
Inflow Technologies Pvt. Ltd. — Cisco | Aug 2022 – Present
• Highly organized with 3+ years of experience in data entry, customer service, and administrative tasks
• Coordinate and schedule business operations and procedures to maximize efficiency across all departments
• Develop and implement cost-saving strategies, improving overall operational efficiency
• Provide administrative support across all departments, ensuring smooth communication and task execution
• Actively contribute to improving workflows and operations by analyzing processes and identifying opportunities for improvement
• Created and submitted timely quotations and service proposals as per customer specifications, proactively communicating with customers and vendors to build strong relationships and drive business development
• Maintain accurate and up-to-date filing systems, databases, and records for efficient information management
• Address customer inquiries and resolve issues promptly, fostering strong customer relationships and ensuring satisfaction

Accounts Receivables Associate
Merck Life Science Pvt. Ltd. — Sigma/Merck | Nov 2021 – Dec 2022
• Tracked and recorded billing and invoicing requests, managing accounts payable and receivable
• Set reminders for upcoming payments and followed up on overdue accounts
• Managed payments, including both incoming and outgoing transactions
• Updated and maintained account records, maintained accurate financial documentation
• Posted daily cheque deposits for Sigma/Merck, completing the deposit process promptly
• Communicated with customers regarding past-due accounts, strengthened relationships, and assisted with payment resolutions

Customer Support Executive — FedEx Express
FedEx Express Supply Chain Management | Jul 2019 – Mar 2020
• Resolved customer queries related to billing, delivery, and claims, handling issues effectively.
• Managed escalations across various queues, addressing urgent customer concerns and minimizing delays
• Delivered end-to-end customer solutions, handling cases from initial contact to final resolution, reducing annual mail volume by 5%
• Provided financial solutions for clients by updating and checking the status of deliveries and payments

Senior Process Associate (Order Management)
Infosys BPM Ltd. — Cisco (Order Management) | May 2016 – Mar 2019
• Managed Order-to-Cash process, post-invoicing disputes and credit management, resolving invoice disputes, credit & re-bill, and service terminations
• Worked with Oracle R12 to assist clients with order bookings based on purchase orders and quotes
• Collaborated with finance controllers to raise credits and process high-value credit requests
• Managed Tier-1 and Tier-2 customers, addressing invoice disputes, credit & re-bill issues, and service terminations

Process Associate
Magna InfoTech Ltd. — Ocwen Financial Solutions | Apr 2014 – Oct 2014
• Initiated and completed tasks and projects within the team
• Documented processes and outcomes in compliance with both internal and external standards
• Worked closely with various departments in Loan Servicing to resolve and clear outages each month


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