Candidate

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First Name: seikh mahammad ataullah
E-Mail Address: murad.auto@gmail.com
Country: India
Phone: 8327786098
Current Job Designation: service manager - car dealer
Job Designation Applying For: service manager - car dealer
Total Years of Experience: 13
Copy your Resume / CV in this box: **Seikh Mahammad Ataullah**
📧 murad.auto@gmail.com | 📞 +91 83277 86098, +968 79100698
Professional Summary
Dynamic and result-oriented Automobile Service Manager with over 13 years of experience across India, Oman, and Ethiopia. Proven track record of optimizing service center performance, enhancing customer satisfaction, and driving revenue growth. Expertise in workshop operations, team management, diagnostics, and aftersales service. Seeking to contribute to a leading automotive organization in the Gulf region.
Core Competencies
• Automobile Workshop Operations & Management
• Aftersales Service & Customer Relationship Management
• Team Leadership, Hiring & Technical Training
• Budgeting, P&L Management, Revenue Enhancement
• Warranty Handling, Quality Control & Diagnostics
• KPI Reporting, Upselling & Customer Retention Strategies
Professional Experience
**Center Manager** | Auto Zain - ESNAD AUTO LLC, Muscat, Oman | May 2025 – Present
• Overseeing daily operations of the service center including workflow, staffing, and customer interface.
• Achieved 25% increase in customer satisfaction score through service process improvements.
• Trained 10+ technicians and implemented upsell initiatives increasing revenue by 18%.
• Generated detailed reports on budget, profitability and KPI tracking.
**Service Manager** | Suweys Motors (Jetour Dealer), Ethiopia | Apr 2024 – Feb 2025
• Managed a team of technicians and daily workshop operations.
• Initiated upselling programs and quality control procedures, improving service delivery time by 30%.
• Reported monthly performance metrics to senior leadership and ensured compliance with standards.
**General Manager – Aftersales** | Goyal Hyundai, Raigarh | Jun 2014 – Apr 2024
• Led a team of 50+ staff across service and workshop departments.
• Resolved escalated customer issues, improved workshop output and maintained OEM compliance.
• Collaborated with head office to implement business strategies and promotions.
**Technical Manager** | Utkal Mahindra, Baril | May 2012 – May 2014
• Performed technical diagnostics and trained junior mechanics.
• Handled complex repairs and ensured manufacturer guidelines were met.
• Facilitated internal training sessions and warranty claim processes.
Education
B.E. – Automobile Engineering, AVIT (Vinayaka Missions University), Chennai – 2012
Diploma – Automobile Engineering, Mayurbhanj School of Engineering, Baripada – 2009
Matriculation – Sri Aurobindo High School, Keonjhar – 2005
Certifications & OEM Trainings
• Hyundai Technical Excellence Program (if applicable)
• Mahindra Advanced Diagnostic Workshop Training
• Customer Handling & Soft Skills Workshop – OEM Certified
Languages
English (Fluent), Hindi (Fluent), Odia (Fluent), Urdu (Fluent)

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