Candidate

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First Name: Samarth
E-Mail Address: Samarthvernekar71@gmail.com
Country: India
Phone: +91 8660474260
Current Job Designation: System Engineer
Job Designation Applying For: System Engineer, IT Support Engineer, IT Support
Total Years of Experience: 4
Copy your Resume / CV in this box: SAMARTH VERNEKAR
Systems Engineer
Phone: +91 8660474260 | Email: samarthvernekar71@gmail.com
Location: Mumbai, India | LinkedIn: http://www.linkedin.com/in/
Professional Summary
Systems Engineer with 3+ years of experience in IT support, hardware/software
troubleshooting, and remote user assistance. Currently managing IT operations
for the West India region at Tata Play Ltd via Tata Consultancy Services.
Experienced in Active Directory, helpdesk ticketing systems, and VIP user
support. Recognized for quick issue resolution, strong communication, and
customer-focused service. Multiple client recognitions and awards.
Professional Experience
Tata Consultancy Services – Mumbai, India
Systems Engineer | Aug 2021 – Present
• IT SPOC for the West India region at Tata Play Ltd (client site), overseeing
support operations.
• Provided L1/L2 support for hardware, software, and network issues across
Windows platforms.
• Supported and configured VC devices (Poly, Crestron) for executive meetings.
• Resolved incidents using helpdesk tools, ensuring SLA compliance and user
satisfaction.
• Assisted VIP users including VPs, SVPs, and COO with tailored IT support.
• Maintained system documentation, conducted system updates and scheduled
maintenance.
Cubiccode – Belgaum, India
Web Developer Intern | Jan 2021 – Jun 2021
• Developed and maintained websites using HTML, CSS, and JavaScript.
• Built responsive designs ensuring cross-platform compatibility.
• Resolved technical issues to enhance performance and user engagement.
Education
Bachelor of Computer Applications (BCA)
Rani Chennamma University | Aug 2018 – Oct 2022
PUC, Commerce
Trinity College of Commerce | Jul 2016 – Apr 2018
SSLC, State Board
Precious Blossoms High School | Jun 2015 – Apr 2016
Technical Skills
• Active Directory
• Microsoft Office Suite
• Remote Desktop
• Ticketing System
• LAN/WAN troubleshooting,
• System Maintenance
• VC Device Config (Poly, Crestron)
• HTML
• CSS
• JavaScript
• Filmora
• Troubleshooting
• Asset Management
Achievements
• On-the-Spot Award – For fast
Resolution of major incidents
• Service & Commitment Award – For
consistent performance
• Applause Award – For outstanding
support delivery
• Multiple client recognitions and email
appreciations
Languages
• English – Proficient
• Hindi – Proficient
• Marathi – Advanced
• Konkani – Native
Hobbies
• Snooker & Billiards
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