Project-Technical Support Engineer

First Name: Dennis
E-Mail Address: d6mild@aol.com
Country: United Kingdom
Phone: 07454669789
Job Position Applying For: Project/Technical Support Engineer
Current Job Title: Engineer
Total Years of Experience: 20
Copy your Resume / CV in this box: DENNIS. N. NLEMADIM
39 GRASMERE POINT, OLD KENT ROAD. LONDON SE15 1DU
MOBILE – 07454669789, Email : d6mild@aol.com

PERSONAL PROFILE

I am a well-organized, self-motivated, and focused person who can communicate effectively at all levels. I have a pleasant and outgoing personality with a good sense of humor. I can learn new skills quickly and I am looking to utilize my current skills and experience in the Electrical, Electronics, Communications, Solar Energy and Smart Technology industry as Project Support Officer/Consultant. Alternatively, I can apply my skills as a Customer/Production/Technical Support Engineer/Consultant. I am also prepared to transfer my skills and apply it in other engineering sectors and related Engineering and Engineering/Project Management roles.

KEY SKILLS

 Experienced in using information technology tools such as Microsoft word packages e.g., Word, Access, Excel, Power Point and Microsoft Project
 Competent in using special engineering computer aided design software or (CAD) such as Circuit PCB design software e.g., TINA and Multisim for Electronics. Also competent in the use of HOMER Energy for Renewable Energy Engineering. Able to learn new software for other applications.
 Experience and knowledge in the use of software used for monitoring tracking units used in Fleet management for cars, vans and commercial vehicle fleet operators. (Telematics)
 Experienced in electronic/mechanical technical skills such as Electrical/electronic wiring, reading schematic/ technical diagrams, PCB soldering, device testing and mechanical construction/assembly. Also, able to diagnose faults to components level.
 Experience in the handling and maintenance of test equipment e.g., Oscilloscopes, Power Supplies, and Multi-meters. Also competent working with Electrical/Electronic equipment, repair/test stations.
 Experienced in issues that require analytical, problem-solving, and troubleshooting as an individual event, when working in a team, on a project or on a given product including the compilation of fault-finding reports.
 Ability to supervise, manage and investigate plans of a designated project /technical team and individual work.
 Experience to deliver customer service skills, accustomed to providing services to meet customer needs and communicating effectively with them directly incorporating close attention to detail.
 Experience working with an Asset Management System (AMS) and Customer Relations Management (CRM) system in a helpdesk/Support environment.

EDUCATION

2017 – 2019 Northumbria University Newcastle (London)
MSc Project Management

2012 – 2014 Kingston University London
Post Graduate Diploma (PG. Dip) - Renewable Energy Engineering (Commendation)

2004 – 2007 London Metropolitan University
B.Eng. (Hons) Electronics and Communications Engineering (2.1)

2001 – 2002 London Electronics College
BTEC Higher National Certificate (Electrical/Electronic Engineering) - Distinction

1999 – 2000 Southwark College
BTEC National Certificate (Engineering) - Distinction

1996 – 1998 Weymouth College
C&G Level 2 – Motor Vehicle Repair & Maintenance


EMPLOYMENT HISTORY

April 2022 – Till date
Acoustiguide UK. 2-3 North Mews. London. WC1N 2JP (Contract)
Electrical/Electronic Technician
Key role and responsibility:
 Upgrade of Electronic device guides used for Museum tour guides.
 Rebuild and construction of the Electronic device charging base.

April 2022 – September 2022
Visiontrack. 2 Chapman Way. High Brooms Industrial Estate. Tunbridge Wells. Kent TN2 3EF
Test Engineer
Key role and responsibility:
 Working with the development team in the validation and testing of in-vehicle camera devices using the IOT (Internet of Things) platform.
 Reporting to Chief Technical Officer and Head of Quality Assurance to demonstrate and submit user acceptance testing of the devices alongside its functionality when used in the end to end solution.
 Perform real world in-vehicle and on the bench electronic device and software testing.
 Prepare and compile concise and accurate data with formal test reports on devices tested.
 Communicate and assist in the resolution of issues that arise or are found as a result of tests that were conducted for team projects and customer support.
 Validate data retrieved from devices already set up and installed in Vehicles for test purposes

January 2022 – March 2022
Lime UK. Unit 3, Stockholm Road. Bermonsey. SE16 3LP (Contract)
Fleet Repair Operator/Technician
Key role and responsibilities:
 Be responsible for the maintenance of e-scooters, e-bikes and e-Mopeds in Lime Warehouse
 Perform all repairs and part replacement on mechanical and electronic components
 Maximize the number of operational vehicles in the fleet
 Solve problems by spotting issues with Scooters, Bikes and Mopeds

August 2018 – April 2021
Intratone UK Ltd. 114 Power Road Studios. Chiswick. W4 5PY London
Technical and Customer Support Specialist/Solutions Consultant
Key role and responsibility:
 Responsible to perform the initial resolution of customer queries in relation to Wireless Video-Intercom product systems and related Access control kits and packages.
 Provide solutions to product and service queries using company software to remotely set parameters, reset or update software to adjust functionality to solve issues with any Wireless Video Intercom system and Access Control systems.
 Manage and support new access control and automation installation projects.
 Manage, prioritize, and escalate issues within defined service level agreement for all levels of customers.
 Close calls at the first point of contact where possible and provide customer updates as required and confirm resolution.
 Gather additional details from customers to ensure timely problem resolution.
 Provide customers advice and technical support on product suitability for their specified application
 To manage, update and maintain Customer Relations Management system.
 Manage, arrange, and conduct training of staff, Installers, and new/old customers on all products applicable to technical and sales.

September 2017 – February 2018
Alstom Transport. Highgate Depot. Woodside Avenue, East Finchley, London.N64 SS (Contract) Control Centre Support Operative
Key role and responsibility:
 Monitoring and 24/7 Operation supports for the Rail and Trains for the London Underground train system with a Vehicle control centre (VCC) team (Northern Line).
 Responsible for the safe operation of the remotely automated Vehicle on board computer (VOBC) Switchover process from a Transmission based train control (TBTC) signalling system in a System Management Centre (SMC).
 Assigned responsibility for operations in VCC1-Morden to Stockwell and VCC7- Chalk farm to Hendon Central.

January 2017 – February 2017
Kentec Electronics Ltd. Units 25-27 Fawkes Avenue, Questor. Dartford. Kent. DA1 1JQ (Contract)
Production Technician-Engineer
Key role and responsibility within the Production department includes the following tasks and Projects:
 Producing electric wiring looms, prototype wiring, assembling metal chassis and PCB assembly for Fire detection control systems.
 Testing completed Fire detection control system products within the Production Department.
 Offer production support with issues related to the various Fire detection control system products.

March 2016 – December 2016
Helvar Ltd. Hawley Mill, Hawley Road, Dartford. Kent. DA2 7SY (Contract)
Production Technician-Engineer
Key role and responsibility within the Production department includes the following tasks and Projects:
 Working and assisting the Logistics team, producing electric wiring looms, prototype wiring, and assembling metal chassis with PCB assembly.
 Program and test Lighting Control products within the Production Department.
 Communicate effectively and offer production support with issues related to the various Lighting Control products.

January 2015 – Present day
Samuel Louis Solicitors. 17 Deptford Church Street. London. SE8 4RX (Freelance)
IT Support Engineer
Key role and responsibility within the Law Firm are:
 Maintenance of Computers, printers, and computer networking system.
 Resolving software and computer operational issues.

February 2015 – April 2015
West London Mental Health NHS Trust. Business Technology Directorate, 1st Floor, K Block. St Bernard's Hospital. Uxbridge Road, Southall, Middlesex. UB1 3EU (Contract)
Mobile Technology Project Officer
Key role and responsibility within the Business technology directorate included the following tasks and Projects:
 To compile, administer, monitor, update and rearrange information for NHS registered mobile technology devices such as smart phones/ tablets/ laptops issued to the trust for NHS staff.
 To work with service providers on data usage and specified airtime packages suitable for the staff.
 Implement and conduct the mobile service provider migration project from EE to O2 with new tariff and billing structure.
 Organize training and workshops for staff on device application usage.
 Conduct customer support and technical support for issues with mobile technology devices.




April 2013 – September 2014
Cubic Transportation Systems Ltd. 8 Gatton Park Business Centre. Wells Place. Merstham, Redhill, Surrey. RH1 3DR (Contract)
Production Technician-Engineer.
Key role and responsibility within the Production department included the following tasks and Projects:
 Hardware and Software upgrade of Passenger Validation Units (PVALS project) for Transport for London.
 Testing Passenger Validation units (PVALs) and Active Radio Frequency Identification (RFID) readers/Near Field Communication (NFC) used in train and bus station gate systems.
 Decommissioning of Old passenger validation units
 Upgrading software of Master Modules for passenger validation units (MMs)
 Automated/ Manual Testing and Software upgrade of Handheld Smart-card scanners (Revenue Inspection Device)
 Completion of End of day reports for the duration of Projects undertaken.
 Asset tracking management for the Handheld Smart-card scanners for revenue identification (RID project)

October 2012 – December 2012
Axell Wireless Ltd. Aerial House. Asheridge Road, Chesham, Buckinghamshire. HP5 2QD. (Contract)
Assembly Engineer (Cellular Repeaters).
 Responsible for the arrangement and provision of construction/assembly kit for the production team
 Performed the manual construction and assembly of a mobile communication cellular repeater with a team of Engineers following schematic diagrams.
 Application of Electrical, electronic and mechanical assembly skills within a production and engineering team to fully couple and test the finished unit using special tools and automated test equipment.
 Application of special simulation software to monitor and record all tests using enclosed radio frequency test facility for the cellular repeater modules.

January 2012– June 2012
Green Road Technologies Ltd, Fleet House. 8-12 New Bridge Street, London EC4 6AL.
Technical Support Engineer (Customer and Technical Support)
 Responsible to perform the initial resolution of customer queries in relation to the Global Positioning System (GPS) service and GPS tracking unit issues.
 Provide solutions to product and service queries using company software to remotely set parameters, reset or upgrade software to adjust functionality to solve issues with the unit.
 Prioritize and escalate issues within defined service level agreement for corporate customers.
 Close calls at the first point of contact where possible and provide customer updates as required and confirm resolution.
 Gather additional details from customers to ensure timely problem resolution.
 Provide customers advice and technical support on product suitability for their specified application
 To manage the day-to-day interaction with the GPS installation partners.

February 2008 – December 2011
Digicore (Ctrack) Ltd, Sage House, 319 Pinner Road, Harrow, Middlesex HA1 4HF
Product Support Engineer (Operations/ Customer and Technical Support)
 Responsible for the testing, troubleshooting, repair and allocation of tracking devices using GSM/GPRS Simulation Software.
 Responsible for the software upgrade of hardware/software products on-site and remotely.
 Assist and support field engineers and the Project Team, providing feedback and analysis on product queries.
 Provide customers advice and technical support on product suitability for their specified application
 Assist Customer and Technical Support department with troubleshooting queries from customers.
 Send faulty units back to manufacturer.


2008
Kelvin Hughes Ltd. Voltage, Mollison Avenue Enfield EN3 7XQ United Kingdom (Contract)
Assembly Engineer (Marine Radar)
 Conducted the construction of MOD Marine radar with a team of Technicians and Engineers with the use of special material, equipment, and components to build S and X bands frequency compliant radars.

2007 - 2008
Alcatel Submarine Networks. Greenwich. S.E. 10 (Contract)
Assembly Engineer (Optics).
 Conducted the construction of an Optical repeater with a team of Engineers with the use of optic fiber, special tools and equipment using simulation software.

2001 – 2007
Carphone Warehouse Ltd (North Acton, London –W3 6RS)
Mobile Phone Service Engineer/ (Repairs and Technical) - Customer Service Advisor.
 Responsible for Fault Finding and repair of various models of mobile phones
 Conducted the management of the repair department and the ordering of parts, tools and equipment.
 Offered Customer service at the main support center as Repairs/Technical Engineer/Advisor.

2000 – 2001
Alcatel Submarine Networks. Greenwich. S.E. 10 (Contract)
Engineering Technician operator
 Conducted the construction of various electronic power supply-plates for optical repeaters according to order and specification.


CERTIFICATION

Construction Skills Certification Scheme (CSCS)
Electrotechnical Certification Scheme (ECS)


OTHER INFORMATION

I enjoy playing Table Tennis and watching Football. I also like to keep fit and enjoy assembling and fixing electrical/ electronic appliances and circuits. I also like to read anything that catches my interest.
Current Situation:

• Working privately as a Mathematics Tutor for 11+ and GCSE Students.
• Freelance/Independent Consultant (Solar Energy, Smart Technologies, Mineral resources)
• Working as IT Support Engineer (Freelance)
• Available for Contract /Permanent roles

REFERENCES AVAILABLE ON REQUEST.