Full Name: Annrose Wanjiru Ngugi
E-Mail Address: ngugiannrose@gmail.com
Mobile Number: +254718365221
Current Location - City/Country: Nairobi,Nairobi-Kenya
Sector : Call Center/Customer Service, Hotel/Hospitality
Job Designation (Current): Waitress
Job Designation (Wanted): Waitress,Hostess
Main Skill Set/Expertise: Strong Customer service skills,Communication And Listening Skills,Passion for People
Total Experience in Number of Years: 3 Years
Highest Degree/Diploma/Certification: Diploma in Food and Beverage Servive and Sales
Nationality: Kenyan
Copy-Paste Your CV Here: Ann rose Wanjiru Ngugi
Nationality: Kenyan
Email: ngugiannrose@gmail.com
Cell: +254718365221
Professional Summary
Dedicated waitress with three years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. Experience in various settings, including family restaurants, bars, cafeterias, banquets, and room service. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
Skills
Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.
Excellent active listening skills and ability to give my complete attention to patrons during busy times.
Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.
Effective at multiple point of sale software systems.
Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.
Passion for people.
Food safety understanding.
Trained in liquor, wine and food service.
Works well under pressure.
Financial management.
Work Experience
Newscafé Kilimani.
Waitress. July 2017-Present
Provide high standards of customer service and financial transactions management while sustaining high levels of proficiency in the delivering of service in this busy restaurant.
Take orders from and serve food and beverages to patrons.
Perform consistent check-ins with customers to ensure satisfaction and address complaints swiftly.
Answer questions about the menu and make recommendations when appropriate or requested.
Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
Communicate with kitchen staff directly.
Ensure compliance with sanitation and safety regulations.
Accept cash, credit card and similar payments from customers.
Give appropriate change and receipts and bag.
KFC Cashier June 2016-June 2017
Greet customers when they enter the restaurant.
Taking orders, Packing orders and ensuring that the order is correct.
Accept cash, credit card and similar payments from customers.
Give appropriate change and receipts and bag items if needed.
Advice customer on product specifications and pricing.
Cleaning the restaurant to make sure it is suitable for customers.
Working within a team was a key in this industry.
Education
Kenya Utalii College
Certificate in Food and Beverage Service and Sales.
Air Travel and Related Studies Center
Diploma in Travel and Tourism.
Kenya Airways
Certificate in Airline Cabin Crew
E-Mail Address: ngugiannrose@gmail.com
Mobile Number: +254718365221
Current Location - City/Country: Nairobi,Nairobi-Kenya
Sector : Call Center/Customer Service, Hotel/Hospitality
Job Designation (Current): Waitress
Job Designation (Wanted): Waitress,Hostess
Main Skill Set/Expertise: Strong Customer service skills,Communication And Listening Skills,Passion for People
Total Experience in Number of Years: 3 Years
Highest Degree/Diploma/Certification: Diploma in Food and Beverage Servive and Sales
Nationality: Kenyan
Copy-Paste Your CV Here: Ann rose Wanjiru Ngugi
Nationality: Kenyan
Email: ngugiannrose@gmail.com
Cell: +254718365221
Professional Summary
Dedicated waitress with three years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. Experience in various settings, including family restaurants, bars, cafeterias, banquets, and room service. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
Skills
Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.
Excellent active listening skills and ability to give my complete attention to patrons during busy times.
Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.
Effective at multiple point of sale software systems.
Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.
Passion for people.
Food safety understanding.
Trained in liquor, wine and food service.
Works well under pressure.
Financial management.
Work Experience
Newscafé Kilimani.
Waitress. July 2017-Present
Provide high standards of customer service and financial transactions management while sustaining high levels of proficiency in the delivering of service in this busy restaurant.
Take orders from and serve food and beverages to patrons.
Perform consistent check-ins with customers to ensure satisfaction and address complaints swiftly.
Answer questions about the menu and make recommendations when appropriate or requested.
Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
Communicate with kitchen staff directly.
Ensure compliance with sanitation and safety regulations.
Accept cash, credit card and similar payments from customers.
Give appropriate change and receipts and bag.
KFC Cashier June 2016-June 2017
Greet customers when they enter the restaurant.
Taking orders, Packing orders and ensuring that the order is correct.
Accept cash, credit card and similar payments from customers.
Give appropriate change and receipts and bag items if needed.
Advice customer on product specifications and pricing.
Cleaning the restaurant to make sure it is suitable for customers.
Working within a team was a key in this industry.
Education
Kenya Utalii College
Certificate in Food and Beverage Service and Sales.
Air Travel and Related Studies Center
Diploma in Travel and Tourism.
Kenya Airways
Certificate in Airline Cabin Crew
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