Sales /Customer Service

Full Name: Mokudi Abala verine
E-Mail Address: abalaverine950@gmail.com
Mobile Number: +971554237075
Current Location - City/Country: DUBAI
Sector : Airline, Call Center/Customer Service, Fashion, Hotel/Hospitality, Retail, Sales/Marketing
Job Designation (Current): Sales /Customer Service
Job Designation (Wanted): Sales
Main Skill Set/Expertise: Asist customers in their shopping
Total Experience in Number of Years: 5Highest Degree/Diploma/Certification: degree, HND Certificate
Nationality: Cameroonian
Copy-Paste Your CV Here:  SALES ASSOCIATE
Name: ABALA VERINE MOKUDI
Mobile: +971554237075
Email: abalaverine950@gmail.com
Address: Dubai, UAE
Visa Status: Visit Visa
CAREER PROFILE
Experienced Customer Service Sales Associate who regularly had the highest customer service
rating for any company I worked for. Adept at listening to customers negotiating agreements and
developing satisfied repeat customers. Specializes in all varieties of goods sales.
SKILLS SUMMARY
 Strong negotiation skills
 Extensive phone and in-person customer service experience
 Knowledgeable on product
 Excellent communication skills
 Works well as part of a team
 Excellent with angry customers
 Reliable worker
 High proficiency in English(Native) and French(Basic)
TECHNICAL AND PROFESSIONAL SKILLS
Proficiency in MS-Access, MS-Excel, and other MS-Office software packages.
Proficient in Windows, etc.
WORK EXPERIENCE
CUSTOMER SERVICE SALES ASSOCIATE:
2016– 2019: Dubai Parks and Resorts MOTIONGATE - Dubai, UAE.
Duties and Responsibilities:
Ensured that each customer received outstanding service by providing a professional and
friendly environment.
Took care of many customer service issues both in person and over the phone.
Developed a large list of repeat customers who would often bring in friends and family
members as referrals.
Received callers providing exceptional listening skills to determine the nature of their call
in order to clearly and precisely address their inquiries in a professional manner.
Customer Service Sales Associate, +971554237075, abalaverine950@gmail.com
Received numerous customer service awards for critical to quality accuracy, high
turnovers, and increased customer renewals.
Utilized Siebel software for data entry of customer service information for accuracy and
quality control.
Typed memos, correspondence, reports and other documentation including follow-up
letters to customers to ensure their questions were addressed and to assure them of support
throughout the life of their membership.
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce
potential problems.
Assist colleagues administratively typing letters, memos, and reports.
SALES ASSOCIATE:
2014 – 2016: WALLCAOT Fashion LLC. Deira – Dubai, UAE.
Duties and Responsibilities:
Implemented marketing strategies to substantially increase store productivity and repeatcliental.
Cataloged and evaluated customer research, market conditions, and competitor data.
Motivated team by promoting teamwork, rewarding positive behavior, and encouraging
optimism.
Proven track record of success in an energetic quota driven environment.
Lead team by providing crucial business training in self-reliance, spirit to succeed and vital
ability to successfully communicate with people from all socio-economic backgrounds.
Built and maintained strong client relationships to ensure leads, future business and
maximum productivity.
Arranged new merchandise with signage and appealing displays that encouraged customer
sales and moved overstock items.
Delivers excellent customer service with floor sales and assist customers with purchases.
Effectively marketed credit card accounts.
GUEST SALES AGENT:
2012 – 2014: STEPPE Travel and Tourism Dubai LLC. – Dubai, UAE.
Duties and Responsibilities:
Provided excellent customer service experience for guests, making repeat customers and
being viewed as an expert in the field.
Help plan itineraries and plan excursions while in trips.
Overcame objections such as I need to talk to my partner, etc.
Was a team player and motivated any and all members of my team to help ensure team
success.
Customer Service Sales Associate, +971554237075, abalaverine950@gmail.com
Help plan itineraries and plan excursions while in trips.
Overcame objections such as I need to talk to my partner, etc.
Was a team player and motivated any and all members of my team to help ensure team
success.
CUSTOMER SERVICE REPRESENTATIVE:
2010 – 2012: M&A Cyprus Social Media Marketing Consultants – Nicosia, Cyprus.
Duties and Responsibilities:
Worked with Sales Associates to provide fast, high satisfactory customer service.
Train, motivate and lead a team of Sales Associates
Promptly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve
customer service.
Establish and maintain auditable property records to include Capital Asset folders,
supporting document files, document control register, and master hand receipts.
Responsible for updating the Property Accountability Support System (PASS) database for
hand receipt accounts.
Provide oversight of sensitive and classified equipment by ensuring 100% accountability
of all hand receipt holders with zero deficiencies or compromise at multiple agency sites.
EDUCATION
Bachelor of Sciences (BSc.) in Business Management – University of Buea
[Buea, Cameroon]
Higher National Diploma (HND) in Business Management - HIBMAT University of Buea
[Buea, Cameroon]
Advanced (AL) Level Certificate General Education - CCAS Kumba
[Kumba, Cameroon]
Ordinary (OL) Level Certificate General Education - CCAS Kumba
[Kumba, Cameroon]
MOBILITY AND FLEXIBILITY
I am willing to relocate anywhere in the UAE.
REFERENCE
Upon request.