------------------------------
First Name: Nihal Prashuram
E-Mail Address: nielk429410@gmail.com
Country: India
Phone: +91 8198964533
Current Job Designation: Network Security Engineer
Job Designation Applying For: IT
Total Years of Experience: 5
Copy your Resume / CV in this box: Nihal Prashuram
Gurgaon, Haryana, India
+91 81989 64533
nielk429410@gmail.com
Professional Summary
Network and Security Engineer with 5+ years of experience supporting enterprise WAN, SD-WAN, firewall, and
Zscaler ZIA and ZPA environments. Strong hands-on experience in SASE operations, secure internet access,
private application access, VPN troubleshooting, routing, and incident management. Proven ability to resolve
production issues within SLA timelines while coordinating with ISPs, internal security teams, and application
stakeholders.
Technical Skills
SASE and Cloud Security: Zscaler ZIA, Zscaler ZPA, ZDX, Secure Internet Access, Private Application
Access
Network Security: Palo Alto, Cisco ASA, FortiGate, Firewall Policies, NAT, ACLs, Application-based Con
trols, IPsec VPN, IKEv1, IKEv2
WAN and SD-WAN: MPLS Layer 2 and Layer 3, SD-WAN Monitoring, Link Failover, ISP Coordination
Routing and Switching: OSPF, BGP Basic, VLANs, STP, RSTP, HSRP, VRRP
Monitoring and Tools: Wireshark, NetFlow, Syslog, SolarWinds, PRTG
ITSM and Processes: Incident Management, Change Management, Problem Management, ServiceNow
Professional Experience
LEK Consulting Pvt Ltd– Network Security Engineer
Present
• Operate and support enterprise Zscaler ZIA and ZPA environments providing secure internet and private
application access for global users.
• Troubleshoot authentication failures, PAC file behavior, DNS resolution, SSL inspection, and access policy
enforcement issues.
• Analyze traffic forwarding paths, tunnel health, and security policies to restore production access within
defined SLA timelines.
• MonitorWANandSD-WANlinks,identifyinglatency, packet loss, and routing degradation across multiple
locations.
• Coordinate with ISPs, security operations, and application teams to resolve network and access-related
incidents.
• Prepare RCA documentation, execute approved change records, and maintain SLA and MTTR compli
ance.
DCS Plus Technologies– Senior Network Engineer
2023– 2024
• Managednetworksecurity operations including firewall policy administration, NAT rules, and application
based access controls.
• Configured and supported site-to-site and remote access IPsec VPN connectivity across enterprise envi
ronments.
• Delivered WAN and SD-WAN operational support including link monitoring, failover validation, and
performance optimization.
• Investigated network outages and security incidents using monitoring tools and packet capture analysis.
IGT Solutions– Network Engineer
2022– 2023
• Provided L2 and L3 network operations support across routing, switching, VLAN, and OSPF-based
environments.
• Diagnosed firewall, VPN, and secure web access issues impacting business-critical applications.
• Supported proxy-based internet access and user authentication workflows aligned with Zscaler security
models.
• Performed packet-level analysis using Wireshark and NetFlow to identify latency, packet drops, and traffic
anomalies.
• Collaborated with application, security, and infrastructure teams to restore services within SLA timelines.
Teleperformance– Technical Support Executive
2020– 2022
• Provided end-user support for secure internet access, VPN connectivity, and network-related issues.
• Assisted users with web access and authentication problems via cloud security platforms.
• Supported private application access issues aligned with ZPA access models.
• Resolved Windows OS, Active Directory account, and endpoint connectivity issues.
• Worked in SLA-driven support environments with proper incident escalation and resolution.
Education
Bachelor of Science (B.Sc)– Kurukshetra University
------------------------------
Candidate
------------------------------
First Name: Tasneem
E-Mail Address: tasneem1980k@gmail.com
Country: United Arab Emirates
Phone: +971542995754
Current Job Designation: Internal Auditor
Job Designation Applying For: Internal Auditor
Total Years of Experience: 10
Copy your Resume / CV in this box:
------------------------------
First Name: Tasneem
E-Mail Address: tasneem1980k@gmail.com
Country: United Arab Emirates
Phone: +971542995754
Current Job Designation: Internal Auditor
Job Designation Applying For: Internal Auditor
Total Years of Experience: 10
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Christopher
E-Mail Address: Parabellum6@icloud.com
Country: Country
Phone: +61413979315
Current Job Designation: Global Security
Job Designation Applying For: Security
Total Years of Experience: 15
Copy your Resume / CV in this box: CHRISTOPHER COX
Operations Support | Mission Support | OCONUS Eligible
Australian National
Email: Parabellum6@icloud.com
Phone: +61 4 139 793 15
PROFESSIONAL SUMMARY
Mission support and operations professional with over a decade of experience across the Royal Australian Navy and Australian Army, supporting security operations, force protection, and operational coordination in high-risk and multinational environments. Extensive background in watchkeeping, situational awareness, operational reporting, and liaison with command teams under formal command-and-control frameworks. Currently completing a Bachelor of Global Security (Terrorism and Counterterrorism), with academic focus on intelligence, counterterrorism, and international security. Seeking OCONUS, contract-aligned operations support roles within allied and multinational mission environments.
CORE COMPETENCIES
Operational Reporting and Information Management
Situational Awareness and Environmental Monitoring
Mission Support and Task Coordination
Force Protection Interface (Operational Context)
Multinational and Joint Operations
Liaison with Command, Operations, and Stakeholders
Compliance with ROE, RUF, SOPs, and Security Procedures
Risk-Aware Decision Making
High-Tempo Watchkeeping and Operations Support
PROFESSIONAL EXPERIENCE
Royal Australian Navy – Boatswain
September 2006 – September 2019
• Conducted continuous watchkeeping and operational monitoring in domestic and international environments in support of mission continuity and security objectives.
• Maintained real-time situational awareness and reported incidents, anomalies, and emerging risks through established command-and-control channels.
• Liaised closely with ship command teams, operations staff, and supporting elements to enable informed decision-making and operational readiness.
• Participated in multinational and multi-agency maritime operations, operating within allied procedures and rules-based security frameworks.
• Supported boarding and maritime security operations requiring discretion, procedural compliance, and disciplined information handling.
Australian Army – Infantry Soldier
December 1999 – June 2003
• Conducted ground-based operations in conflict and peacekeeping environments supporting force protection and operational security tasks.
• Performed threat monitoring, access control, and personnel protection duties under defined Rules of Engagement.
• Supported small-team coordination and leadership within joint and coalition operational settings.
CIVILIAN OPERATIONS EXPERIENCE
Operations Manager – Wingers Agriculture / JC Tanloden
April 2017 – October 2019
• Led multi-site operations, personnel coordination, and incident reporting within regulated compliance and safety frameworks.
• Conducted operational risk assessments and implemented procedures to support continuity and workforce safety.
Project Manager – United World Enterprises
February 2015 – August 2017
• Managed complex, high-value projects involving logistics coordination, regulatory compliance, and stakeholder liaison across international supply chains.
• Oversaw operational planning, reporting, and execution in accordance with contractual and regulatory requirements.
EDUCATION
Bachelor of Global Security (Terrorism and Counterterrorism) – In Progress
Murdoch University, Western Australia
Focus areas include intelligence, counterterrorism, international security, and HUMINT concepts.
ADDITIONAL INFORMATION
Eligible for international (OCONUS) deployment
Valid passport
Experience operating in allied and multinational environments
Strong written and verbal communication skills
Security and clearance eligible subject to role requirements
Also am eligible for citizenship in the united Kingdom
------------------------------
First Name: Christopher
E-Mail Address: Parabellum6@icloud.com
Country: Country
Phone: +61413979315
Current Job Designation: Global Security
Job Designation Applying For: Security
Total Years of Experience: 15
Copy your Resume / CV in this box: CHRISTOPHER COX
Operations Support | Mission Support | OCONUS Eligible
Australian National
Email: Parabellum6@icloud.com
Phone: +61 4 139 793 15
PROFESSIONAL SUMMARY
Mission support and operations professional with over a decade of experience across the Royal Australian Navy and Australian Army, supporting security operations, force protection, and operational coordination in high-risk and multinational environments. Extensive background in watchkeeping, situational awareness, operational reporting, and liaison with command teams under formal command-and-control frameworks. Currently completing a Bachelor of Global Security (Terrorism and Counterterrorism), with academic focus on intelligence, counterterrorism, and international security. Seeking OCONUS, contract-aligned operations support roles within allied and multinational mission environments.
CORE COMPETENCIES
Operational Reporting and Information Management
Situational Awareness and Environmental Monitoring
Mission Support and Task Coordination
Force Protection Interface (Operational Context)
Multinational and Joint Operations
Liaison with Command, Operations, and Stakeholders
Compliance with ROE, RUF, SOPs, and Security Procedures
Risk-Aware Decision Making
High-Tempo Watchkeeping and Operations Support
PROFESSIONAL EXPERIENCE
Royal Australian Navy – Boatswain
September 2006 – September 2019
• Conducted continuous watchkeeping and operational monitoring in domestic and international environments in support of mission continuity and security objectives.
• Maintained real-time situational awareness and reported incidents, anomalies, and emerging risks through established command-and-control channels.
• Liaised closely with ship command teams, operations staff, and supporting elements to enable informed decision-making and operational readiness.
• Participated in multinational and multi-agency maritime operations, operating within allied procedures and rules-based security frameworks.
• Supported boarding and maritime security operations requiring discretion, procedural compliance, and disciplined information handling.
Australian Army – Infantry Soldier
December 1999 – June 2003
• Conducted ground-based operations in conflict and peacekeeping environments supporting force protection and operational security tasks.
• Performed threat monitoring, access control, and personnel protection duties under defined Rules of Engagement.
• Supported small-team coordination and leadership within joint and coalition operational settings.
CIVILIAN OPERATIONS EXPERIENCE
Operations Manager – Wingers Agriculture / JC Tanloden
April 2017 – October 2019
• Led multi-site operations, personnel coordination, and incident reporting within regulated compliance and safety frameworks.
• Conducted operational risk assessments and implemented procedures to support continuity and workforce safety.
Project Manager – United World Enterprises
February 2015 – August 2017
• Managed complex, high-value projects involving logistics coordination, regulatory compliance, and stakeholder liaison across international supply chains.
• Oversaw operational planning, reporting, and execution in accordance with contractual and regulatory requirements.
EDUCATION
Bachelor of Global Security (Terrorism and Counterterrorism) – In Progress
Murdoch University, Western Australia
Focus areas include intelligence, counterterrorism, international security, and HUMINT concepts.
ADDITIONAL INFORMATION
Eligible for international (OCONUS) deployment
Valid passport
Experience operating in allied and multinational environments
Strong written and verbal communication skills
Security and clearance eligible subject to role requirements
Also am eligible for citizenship in the united Kingdom
------------------------------
Candidate
------------------------------
First Name: Rahul
E-Mail Address: shelar9596@gmail.com
Country: India
Phone: 91755821399
Current Job Designation: Assistant
Job Designation Applying For: Assistant or Data entry operator
Total Years of Experience: 8
Copy your Resume / CV in this box: RAHUL SHELARNashik, Maharashtra, India | +971588651926, 7888087878, 8668603743 | Passport No- U1646667 shelar9596@gmail.com | Visa Status – Employment VisaSummarySkillsMotivated and detail-oriented professional with a • Typing (40 WPM)background in commerce, stenography, and computer • Stenography and Shorthand (80 WPM)operations. Skilled in data entry, typing, and clerical tasks • Clerical and Administrative Supportwith hands-on experience in both government and private • Secretarial Assistanceservice centres. Eager to contribute to organizational success • Accounting and Document Managementwhile continuing to grow professionally.• Computer operations (MS Office, Tally ERP)• Quick learner and problem solverEducationExperienceBachelor of Commerce (HR and Management)Dream Bazaar Hypermarket L.L.C, Dubai | Clerical work, Smt. S.V.K.T College - Deolali Camp, Nashik, Maharashtramanagement, Cashier, Data entry, inventory, Percentage: 60%administrative work, Accounting work. [2018 - 2021][May 2025 - Present]Computer Operator & Programming Assistant (COPA)• Handled daily cash transactions, processed payments, Govt. ITI – Satpur, Nashikand ensured accurate billing.Percentage: 85.33%• Managed vendor communications, negotiated [2019 - 2020]procurement deals, and tracked inventory levels.• Maintained records for accounts payable/receivable Stenography & Secretarial Assistantand prepared basic financial reports.• Provided excellent customer service, supporting sales Stenography (English – 80 WPM), Secretarial Skillsteam efforts and contributing to repeat business.Govt. ITI – Satpur, Nashik• Performed data entry, managed inventory tracking, and Percentage: 75.53%handled administrative documentation and reporting.[2018 - 2019]Nashik Municipal Corporation, Nashik | Computer OperatorHSC | Commerce[7/ 2020 – 7/ 2022]Smt. S.V.K.T College – Deolali Camp, Nashik• Performed Clerical and Documentation TasksPercentage: 45%• Typed and drafted official letters[2011 - 2013]• Managed data entries and official communicationsSSCKailash Collection, Nashik | Manager, Cashier, AccountantDeolali High School – Nashik[2008 - 2018]Percentage: 68%[2010 - 2011]• Supervised store operations including sales, customer relations, and inventory controlHobbies and Interests• Maintained cash registers, prepared daily financial reports, and tracked sales data• Travelling• Managed staff schedules and handled employee • Trekkingsupervision and training• Listening to Music• Built strong relationships with customers and • Learning new skillssuppliers to ensure smooth operationsCertificationsTyping Certification: English/Marathi (30–40 WPM)
------------------------------
First Name: Rahul
E-Mail Address: shelar9596@gmail.com
Country: India
Phone: 91755821399
Current Job Designation: Assistant
Job Designation Applying For: Assistant or Data entry operator
Total Years of Experience: 8
Copy your Resume / CV in this box: RAHUL SHELARNashik, Maharashtra, India | +971588651926, 7888087878, 8668603743 | Passport No- U1646667 shelar9596@gmail.com | Visa Status – Employment VisaSummarySkillsMotivated and detail-oriented professional with a • Typing (40 WPM)background in commerce, stenography, and computer • Stenography and Shorthand (80 WPM)operations. Skilled in data entry, typing, and clerical tasks • Clerical and Administrative Supportwith hands-on experience in both government and private • Secretarial Assistanceservice centres. Eager to contribute to organizational success • Accounting and Document Managementwhile continuing to grow professionally.• Computer operations (MS Office, Tally ERP)• Quick learner and problem solverEducationExperienceBachelor of Commerce (HR and Management)Dream Bazaar Hypermarket L.L.C, Dubai | Clerical work, Smt. S.V.K.T College - Deolali Camp, Nashik, Maharashtramanagement, Cashier, Data entry, inventory, Percentage: 60%administrative work, Accounting work. [2018 - 2021][May 2025 - Present]Computer Operator & Programming Assistant (COPA)• Handled daily cash transactions, processed payments, Govt. ITI – Satpur, Nashikand ensured accurate billing.Percentage: 85.33%• Managed vendor communications, negotiated [2019 - 2020]procurement deals, and tracked inventory levels.• Maintained records for accounts payable/receivable Stenography & Secretarial Assistantand prepared basic financial reports.• Provided excellent customer service, supporting sales Stenography (English – 80 WPM), Secretarial Skillsteam efforts and contributing to repeat business.Govt. ITI – Satpur, Nashik• Performed data entry, managed inventory tracking, and Percentage: 75.53%handled administrative documentation and reporting.[2018 - 2019]Nashik Municipal Corporation, Nashik | Computer OperatorHSC | Commerce[7/ 2020 – 7/ 2022]Smt. S.V.K.T College – Deolali Camp, Nashik• Performed Clerical and Documentation TasksPercentage: 45%• Typed and drafted official letters[2011 - 2013]• Managed data entries and official communicationsSSCKailash Collection, Nashik | Manager, Cashier, AccountantDeolali High School – Nashik[2008 - 2018]Percentage: 68%[2010 - 2011]• Supervised store operations including sales, customer relations, and inventory controlHobbies and Interests• Maintained cash registers, prepared daily financial reports, and tracked sales data• Travelling• Managed staff schedules and handled employee • Trekkingsupervision and training• Listening to Music• Built strong relationships with customers and • Learning new skillssuppliers to ensure smooth operationsCertificationsTyping Certification: English/Marathi (30–40 WPM)
------------------------------
Candidate
------------------------------
First Name: Sameeruddin shaik
E-Mail Address: aerosameer11@gmail.com
Country: Oman
Phone: +96894576505
Current Job Designation: Sales Engineer
Job Designation Applying For: Sales Engineer
Total Years of Experience: 2
Copy your Resume / CV in this box:
------------------------------
First Name: Sameeruddin shaik
E-Mail Address: aerosameer11@gmail.com
Country: Oman
Phone: +96894576505
Current Job Designation: Sales Engineer
Job Designation Applying For: Sales Engineer
Total Years of Experience: 2
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Amardeep soni
E-Mail Address: amarsonidream@gmail.com
Country: India
Phone: +91 8866784955
Current Job Designation: Sales coordinator
Job Designation Applying For: Sales coordinator
Total Years of Experience: 5 years
Copy your Resume / CV in this box: National Plastic Factory LLC (Oman)- Muscat - GCC
Sales coordinator
Sales order create and Purchase order create.
Handling urgent calls, emails, and messages when sales representatives are unavailable, answering
customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and
product numbers.
Inputting orders, ensuring they are processed according to customer requirements, and ensuring all
orders are accurate and delivered on time.
Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled
efficiently.
Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide
financial information to the finance department.
Erp Support and implement as per company requirement.
Erp Support for troubleshooting Oracle Erp Software related all Queries'.
Handled data entry, validation, and updation within SAP environment.
------------------------------
First Name: Amardeep soni
E-Mail Address: amarsonidream@gmail.com
Country: India
Phone: +91 8866784955
Current Job Designation: Sales coordinator
Job Designation Applying For: Sales coordinator
Total Years of Experience: 5 years
Copy your Resume / CV in this box: National Plastic Factory LLC (Oman)- Muscat - GCC
Sales coordinator
Sales order create and Purchase order create.
Handling urgent calls, emails, and messages when sales representatives are unavailable, answering
customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and
product numbers.
Inputting orders, ensuring they are processed according to customer requirements, and ensuring all
orders are accurate and delivered on time.
Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled
efficiently.
Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide
financial information to the finance department.
Erp Support and implement as per company requirement.
Erp Support for troubleshooting Oracle Erp Software related all Queries'.
Handled data entry, validation, and updation within SAP environment.
------------------------------
Candidate
------------------------------
First Name: Martin
E-Mail Address: bandungbailey2025@gmail.com
Country: Philippines
Phone: 09542879688
Current Job Designation: Divemaster
Job Designation Applying For: Divemaster or other
Total Years of Experience: 15
Copy your Resume / CV in this box: MARTIN BAILEY
Scottish/British Nationality | Date of Birth: 2 November 1981
Address: 7 Talisay st, Balite, Lagao, General Santos city, Philippines
Mobile: 00639542879688
Email: bandungbailey2025@gmail.com
Professional Profile:
Enthusiastic and safety-focused PADI Divemaster with over 15 years of professional experience in international tourist dive operations. Proven track record leading guided dives, assisting instructor-led training, managing equipment, delivering dive briefings, and ensuring exceptional customer experiences for divers of all levels. Highly adaptable team player with strong communication skills, gained from working in diverse multicultural environments across Asia and Europe. Conversational in Bahasa Indonesian; passionate about marine conservation, underwater photography, and hill walking/outdoor activities. Over 4000 logged dives across at least 2000 sites in 8 countries.
Key Skills
Dive leadership and guiding (certified PADI Divemaster since 2007)
Equipment setup, maintenance, and post-dive care
Customer service, dive briefings, and safety management
Assisting PADI training programs (Discover Scuba Diving, refresher courses, snorkelling)
Team collaboration in high-season tourist environments
Multilingual customer interaction (English, conversational Bahasa Indonesian)
First aid/rescue trained; strong problem-solving under pressure
Professional Experience
Divemaster / Senior Divemaster
Various PADI, SSI, RAID, Dive Centres, Malapascua, Dauin, Sarangani, Sambawan, Samar, Philippines
2012 – Present (13+ years, seasonal and full-time roles)
Led daily guided fun dives and boat trips for certified divers in world-class sites including Kimod shoal, Monad Shoal, Apo island etc ensuring safety and maximising marine life encounters.
Assisted PADI Instructors with Open Water, Advanced, Rescue, and specialty courses; conducted Discover Scuba Diving sessions and refresher dives for returning visitors.
Managed equipment preparation, cleaning, and inventory for groups of divers daily with different teams and people from throughout the world.
Delivered thorough dive briefings, risk assessments, and post-dive debriefs; handled guest queries and built repeat business through positive experiences.
Supported marine conservation initiatives, including reef clean-ups and guest education on sustainable diving practices.
Divemaster
Lacadives / Lakshadweep Dive Operations, Lakshadweep Islands, India
2007 – 2009 (seasonal returns)
Guided certified divers and led snorkeling trips across multiple islands in the Lakshadweep archipelago, focusing on pristine coral reefs and marine biodiversity.
Prepared and maintained dive equipment; assisted in boat operations, entry/exit support, and emergency procedures.
Conducted refresher sessions, introductory dives, and assisted with beginner training programs.
Provided high-quality customer service to international guests in a remote island setting, contributing to strong reviews and repeat visits.
Divemaster
Bunaken, Lembeh, Komodo, Amed, Nusa Penida & Raja Ampat. Many dive sites, Indonesia
2007 – 2012 (initial certification and early roles)
Achieved PADI Divemaster certification in June 2007 on Bunaken Island.
Led guided dives on iconic wall and muck sites; supported instructor-led courses and handled equipment logistics for daily operations.
Assisted with try-dives, snorkelling excursions, and guest safety in high-traffic tourist areas.
Built experience in multicultural teams across Indonesia, Malaysia, Philippines, and Thailand during extended travel periods.
Earlier Roles (UK & Europe)
Care Assistant
Oban, Scotland
May 2005 – June 2006 (intermittent)
Provided personal care and support to elderly clients in community settings.
Social Work Department – Administrative Support
Oban, Scotland
Aug 1999 – Oct 2001
Handled typing, filing, telephone enquiries, and general office administration.
Various Retail & Manual Roles
Oban, Scotland & Europe (1997–1999, 2002–2003)
Sales Assistant (Intersport), Storeman (Ross Electrical), Shelf Filler (Tesco/Co-op).
Seasonal farm work in Switzerland and property maintenance in France.
Education & Qualifications
Oban High School, Scotland (1993 – 1998)
Standard Grades: English (B), Maths (B), Geography (A), Office Information Studies (B), German (D), Science (C), Physical Education (A), History (B).
Professional Diving Qualifications
PADI Divemaster (2007, Bunaken, Indonesia)
PADI Rescue Diver (2003)
Open Water Diver (progressed 2003)
Extensive logged dives: 4000+ across 140+ sites in Indonesia, Philippines, India, Fiji, Australia, and Europe.
Interests & Additional Information
Diving (primary passion), underwater photography, hill walking, football, snorkeling, travel, reading, and movies. Conversational Bahasa Indonesian with ongoing learning. References available on request.
References
Available upon request, including:
Malcolm Cullen (malky_cullen@hotmail.com (mailto:_cullen@hotmail.com)
Bruce Thomson (shonshu@hotmail.com)
Seemant Saxena (seemant.saxena@gmail.com)
------------------------------
First Name: Martin
E-Mail Address: bandungbailey2025@gmail.com
Country: Philippines
Phone: 09542879688
Current Job Designation: Divemaster
Job Designation Applying For: Divemaster or other
Total Years of Experience: 15
Copy your Resume / CV in this box: MARTIN BAILEY
Scottish/British Nationality | Date of Birth: 2 November 1981
Address: 7 Talisay st, Balite, Lagao, General Santos city, Philippines
Mobile: 00639542879688
Email: bandungbailey2025@gmail.com
Professional Profile:
Enthusiastic and safety-focused PADI Divemaster with over 15 years of professional experience in international tourist dive operations. Proven track record leading guided dives, assisting instructor-led training, managing equipment, delivering dive briefings, and ensuring exceptional customer experiences for divers of all levels. Highly adaptable team player with strong communication skills, gained from working in diverse multicultural environments across Asia and Europe. Conversational in Bahasa Indonesian; passionate about marine conservation, underwater photography, and hill walking/outdoor activities. Over 4000 logged dives across at least 2000 sites in 8 countries.
Key Skills
Dive leadership and guiding (certified PADI Divemaster since 2007)
Equipment setup, maintenance, and post-dive care
Customer service, dive briefings, and safety management
Assisting PADI training programs (Discover Scuba Diving, refresher courses, snorkelling)
Team collaboration in high-season tourist environments
Multilingual customer interaction (English, conversational Bahasa Indonesian)
First aid/rescue trained; strong problem-solving under pressure
Professional Experience
Divemaster / Senior Divemaster
Various PADI, SSI, RAID, Dive Centres, Malapascua, Dauin, Sarangani, Sambawan, Samar, Philippines
2012 – Present (13+ years, seasonal and full-time roles)
Led daily guided fun dives and boat trips for certified divers in world-class sites including Kimod shoal, Monad Shoal, Apo island etc ensuring safety and maximising marine life encounters.
Assisted PADI Instructors with Open Water, Advanced, Rescue, and specialty courses; conducted Discover Scuba Diving sessions and refresher dives for returning visitors.
Managed equipment preparation, cleaning, and inventory for groups of divers daily with different teams and people from throughout the world.
Delivered thorough dive briefings, risk assessments, and post-dive debriefs; handled guest queries and built repeat business through positive experiences.
Supported marine conservation initiatives, including reef clean-ups and guest education on sustainable diving practices.
Divemaster
Lacadives / Lakshadweep Dive Operations, Lakshadweep Islands, India
2007 – 2009 (seasonal returns)
Guided certified divers and led snorkeling trips across multiple islands in the Lakshadweep archipelago, focusing on pristine coral reefs and marine biodiversity.
Prepared and maintained dive equipment; assisted in boat operations, entry/exit support, and emergency procedures.
Conducted refresher sessions, introductory dives, and assisted with beginner training programs.
Provided high-quality customer service to international guests in a remote island setting, contributing to strong reviews and repeat visits.
Divemaster
Bunaken, Lembeh, Komodo, Amed, Nusa Penida & Raja Ampat. Many dive sites, Indonesia
2007 – 2012 (initial certification and early roles)
Achieved PADI Divemaster certification in June 2007 on Bunaken Island.
Led guided dives on iconic wall and muck sites; supported instructor-led courses and handled equipment logistics for daily operations.
Assisted with try-dives, snorkelling excursions, and guest safety in high-traffic tourist areas.
Built experience in multicultural teams across Indonesia, Malaysia, Philippines, and Thailand during extended travel periods.
Earlier Roles (UK & Europe)
Care Assistant
Oban, Scotland
May 2005 – June 2006 (intermittent)
Provided personal care and support to elderly clients in community settings.
Social Work Department – Administrative Support
Oban, Scotland
Aug 1999 – Oct 2001
Handled typing, filing, telephone enquiries, and general office administration.
Various Retail & Manual Roles
Oban, Scotland & Europe (1997–1999, 2002–2003)
Sales Assistant (Intersport), Storeman (Ross Electrical), Shelf Filler (Tesco/Co-op).
Seasonal farm work in Switzerland and property maintenance in France.
Education & Qualifications
Oban High School, Scotland (1993 – 1998)
Standard Grades: English (B), Maths (B), Geography (A), Office Information Studies (B), German (D), Science (C), Physical Education (A), History (B).
Professional Diving Qualifications
PADI Divemaster (2007, Bunaken, Indonesia)
PADI Rescue Diver (2003)
Open Water Diver (progressed 2003)
Extensive logged dives: 4000+ across 140+ sites in Indonesia, Philippines, India, Fiji, Australia, and Europe.
Interests & Additional Information
Diving (primary passion), underwater photography, hill walking, football, snorkeling, travel, reading, and movies. Conversational Bahasa Indonesian with ongoing learning. References available on request.
References
Available upon request, including:
Malcolm Cullen (malky_cullen@hotmail.com (mailto:_cullen@hotmail.com)
Bruce Thomson (shonshu@hotmail.com)
Seemant Saxena (seemant.saxena@gmail.com)
------------------------------
Candidate
------------------------------
First Name: Mazen
E-Mail Address: mazenyasser71@gmail.com
Country: United Arab Emirates
Phone: 0509633720
Current Job Designation: Back Office Team Leader – Sales Operations
Job Designation Applying For: Sales Executive or Customer Service Representative
Total Years of Experience: 5
Copy your Resume / CV in this box: Mazen Yasser Abdelnabi
Mazenyasser71@gmail.com | LinkedIn|+971509633720 Dubai, UAE
Education
Arab Academy for Science and Technology . Bachelor of Engineering – Computer Engineering
Experience
Feb 2023 - Jan 2024
March 2024 – Dec 2025
Sep 2019 - Jul 2024 | Alexandria, Egypt
Led CRM-led pipeline management and outbound lead distribution, handling high-volume B2B data to support outbound prospecting and
sales development activities across teams.
Coordinated lead allocation and workflow optimization, improving lead response time by 30% and increasing conversion-ready opportunities
through structured reporting and process efficiency.
Provided real-time operational support, coaching, and relationship management, ensuring consistent performance in a fast-paced
environment.
Monitored data accuracy, task quality, and performance metrics, implementing corrective actions that improved data integrity by 25%.
Delivered business intelligence insights through End-of-Day, Weekly, and Monthly sales reports, leveraging Excel dashboards to support
management decision-making and scalable operations.
Sales Executive | NoAccentCallers, Alexandria, Egypt
Executed high-volume outbound prospecting and cold calling (150–200 calls/day) using auto-dialer systems to drive B2B lead generation and
business development for US-based sales campaigns.
Performed lead qualification and needs assessment, identifying budget, decision timelines, and business requirements to generate 18–25
conversion-ready opportunities per week.
Maintained CRM-led pipeline management, updating call notes, follow-ups, and deal stages with 98% data accuracy, supporting sales
forecasting and reporting.
Leveraged negotiation skills and relationship-building techniques to secure stakeholder interest, advance sales stages, and hand over qualified
opportunities to senior closers, improving deal acceptance rates by 15%.
Back Office Team Leader – Sales Operations | MindTrust Outsourcing, Alexandria, Egypt
Sales Executive – Claims & Client Qualification | Accident Claim Helpline – Alexandria, Egypt
Conducted outbound prospecting and cold calling to generate and qualify 100+ B2B leads weekly based on eligibility and business
requirements.
Maintained CRM-led pipeline management, tracking client status, follow-ups, and documentation to reduce lost leads by 20%.
Applied negotiation and relationship-building skills to handle objections and pricing concerns, increasing successful case transfers by 18%.
Sales Support & Back Office Executive | Global Process Outsourcing – Alexandria, Egypt
Supported B2B sales teams by managing CRM-led pipeline management, updating lead stages, and verifying client information for data
accuracy and compliance.
Processed and reviewed 300+ client records per week using CRM tools and Excel dashboards, ensuring high data integrity and workflow
efficiency.
Generated business intelligence and sales performance reports to support forecasting, pipeline reviews, and management decision-making.
Telesales Executive | MediaPulse UK – Alexandria, Egypt
Executed outbound prospecting and cold calling campaigns to sell mobile devices and service packages to B2B clients in the UK.
Consistently achieved sales targets, closing 8–12 deals per week using structured negotiation, and relationship-building skills.
Maintained CRM-led pipeline management, logging all activities, follow-ups, and outcomes to support accurate sales reporting and
forecasting.
Summary
Performance-driven B2B sales and partner operations professional with 5+ years of experience in outbound prospecting, CRM-led pipeline
management, and partner onboarding within enterprise software environments. Proven success in reseller recruitment, channel partner
management, and relationship building across the MENA region, improving data integrity by 25% and reducing lead response time by 30%
through business intelligence, workflow optimization, and structured reporting. Self-motivated communicator with strong negotiation skills,
focused on analyzing client businesses, delivering tailored solutions, and driving partner ecosystem growth.
Key Skills
Outbound Prospecting & B2B Sales Development
Partner Recruitment, Reseller Acquisition & Channel Partner Management
Cold Calling & Relationship Building
CRM-led Pipeline Management (Salesforce, HubSpot, Zoho CRM)
Negotiation Skills & Partnership Closing
Business Intelligence, Sales Reporting & Market Analysis
Tailored Solution Selling within Enterprise Software Environments
Languages
English – Fluent
Arabic – Native
June 2022 - Dec 2022
Feb 2020 – May 2022
May 2019 - Dec 2019
------------------------------
First Name: Mazen
E-Mail Address: mazenyasser71@gmail.com
Country: United Arab Emirates
Phone: 0509633720
Current Job Designation: Back Office Team Leader – Sales Operations
Job Designation Applying For: Sales Executive or Customer Service Representative
Total Years of Experience: 5
Copy your Resume / CV in this box: Mazen Yasser Abdelnabi
Mazenyasser71@gmail.com | LinkedIn|+971509633720 Dubai, UAE
Education
Arab Academy for Science and Technology . Bachelor of Engineering – Computer Engineering
Experience
Feb 2023 - Jan 2024
March 2024 – Dec 2025
Sep 2019 - Jul 2024 | Alexandria, Egypt
Led CRM-led pipeline management and outbound lead distribution, handling high-volume B2B data to support outbound prospecting and
sales development activities across teams.
Coordinated lead allocation and workflow optimization, improving lead response time by 30% and increasing conversion-ready opportunities
through structured reporting and process efficiency.
Provided real-time operational support, coaching, and relationship management, ensuring consistent performance in a fast-paced
environment.
Monitored data accuracy, task quality, and performance metrics, implementing corrective actions that improved data integrity by 25%.
Delivered business intelligence insights through End-of-Day, Weekly, and Monthly sales reports, leveraging Excel dashboards to support
management decision-making and scalable operations.
Sales Executive | NoAccentCallers, Alexandria, Egypt
Executed high-volume outbound prospecting and cold calling (150–200 calls/day) using auto-dialer systems to drive B2B lead generation and
business development for US-based sales campaigns.
Performed lead qualification and needs assessment, identifying budget, decision timelines, and business requirements to generate 18–25
conversion-ready opportunities per week.
Maintained CRM-led pipeline management, updating call notes, follow-ups, and deal stages with 98% data accuracy, supporting sales
forecasting and reporting.
Leveraged negotiation skills and relationship-building techniques to secure stakeholder interest, advance sales stages, and hand over qualified
opportunities to senior closers, improving deal acceptance rates by 15%.
Back Office Team Leader – Sales Operations | MindTrust Outsourcing, Alexandria, Egypt
Sales Executive – Claims & Client Qualification | Accident Claim Helpline – Alexandria, Egypt
Conducted outbound prospecting and cold calling to generate and qualify 100+ B2B leads weekly based on eligibility and business
requirements.
Maintained CRM-led pipeline management, tracking client status, follow-ups, and documentation to reduce lost leads by 20%.
Applied negotiation and relationship-building skills to handle objections and pricing concerns, increasing successful case transfers by 18%.
Sales Support & Back Office Executive | Global Process Outsourcing – Alexandria, Egypt
Supported B2B sales teams by managing CRM-led pipeline management, updating lead stages, and verifying client information for data
accuracy and compliance.
Processed and reviewed 300+ client records per week using CRM tools and Excel dashboards, ensuring high data integrity and workflow
efficiency.
Generated business intelligence and sales performance reports to support forecasting, pipeline reviews, and management decision-making.
Telesales Executive | MediaPulse UK – Alexandria, Egypt
Executed outbound prospecting and cold calling campaigns to sell mobile devices and service packages to B2B clients in the UK.
Consistently achieved sales targets, closing 8–12 deals per week using structured negotiation, and relationship-building skills.
Maintained CRM-led pipeline management, logging all activities, follow-ups, and outcomes to support accurate sales reporting and
forecasting.
Summary
Performance-driven B2B sales and partner operations professional with 5+ years of experience in outbound prospecting, CRM-led pipeline
management, and partner onboarding within enterprise software environments. Proven success in reseller recruitment, channel partner
management, and relationship building across the MENA region, improving data integrity by 25% and reducing lead response time by 30%
through business intelligence, workflow optimization, and structured reporting. Self-motivated communicator with strong negotiation skills,
focused on analyzing client businesses, delivering tailored solutions, and driving partner ecosystem growth.
Key Skills
Outbound Prospecting & B2B Sales Development
Partner Recruitment, Reseller Acquisition & Channel Partner Management
Cold Calling & Relationship Building
CRM-led Pipeline Management (Salesforce, HubSpot, Zoho CRM)
Negotiation Skills & Partnership Closing
Business Intelligence, Sales Reporting & Market Analysis
Tailored Solution Selling within Enterprise Software Environments
Languages
English – Fluent
Arabic – Native
June 2022 - Dec 2022
Feb 2020 – May 2022
May 2019 - Dec 2019
------------------------------
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