Full Name: Kevern Abbas
E-Mail Address: kevabbas1@gmail.com
Mobile Number: +971508356226
Current Location - City/Country: Dubai, UAE
Sector : Retail
Job Designation (Current): Senior Sales Associate
Job Designation (Wanted): Senior Sales Associate/Store Supervisor
Main Skill Set/Expertise: Customer Service, Negotiator, Business awareness
Total Experience in Number of Years: 8
Highest Degree/Diploma/Certification: DIPLOMA – BUSINESS MANAGEMENT
Nationality: Sri Lankan
Copy-Paste Your CV Here: KEVERN ABBAS
Dubai, UAE • 0508356226 • kevabbas1@gmail.com
SENIOR SALES ASSOCIATE
Customer Service | Negotiator | Business awareness
PROFESSIONAL SUMMARY
A proactive and enthusiastic retail professional with over five years’ sales experience and ensure controlled, structured, and sustainable development. I bring a set-of cross-cultural communication strong points, commitment to quality, and my passion for sales have afforded me excellent resolving skills and strong leadership toward team efforts. Recognized for effective product knowledge, flexibility, inventory optimization, and focus on building strong relationships to increase customer lifetime value.
PROFESSIONAL SKILLS
• Channel Management: Analyzed and directed excellent communication skills adaptable with different buyer characteristics to promote and sell products.
• Critical path: Ensured excellent organization of stock, presented and delivered to a specific client base, therefore maximized client satisfaction by 85%.
• Client Services: Interacted and surpassed customers’ expectations by listening and providing unique, tailored customer service to strengthen relationships.
• Team-oriented player: Collaborated with teams sizing 5-15 employees, listened to the needs of teammates to motivate, and led when necessary.
• Visual Merchandising: Optimized visual displays and in-store communications to attract visits.
• MS Office: Skilled in designing MS word, excel documents and basic math skills.
WORK EXPERIENCE
CALL IT SPRING – ALDO, APPAREL GROUP – Dubai, U.A. E April 2018 to April 2020
SENIOR SALES ASSOCIATE – Mall of the emirates – Flagship Store
Operated exceptional guest experience, organized merchandise, and deliver flourishing store standards.
• Successfully generated over AED 1.1 M in two years by implementing sale and KPI strategies.
• Ensured that each client becomes a happy fan of our brand and forge relationships with key prospects to impact repeat purchases.
• Represented our brand, throughout the shopper’s journey, to deliver a flawless stay experience.
• Streamlined store operations efficiently by 95% via opening and closing procedures, reports, are prioritized also hands-on completed transactions using point of sale
• Trained and mentored associates on customer service and merchandise knowledge skills to mobilized their selling skills by 80%.
• Launched an analysis of 5+ competitor campaigns weekly and reporting feedback with peers and management to strategize and drive more traffic.
NIKE, – SUN & SANDS SPORTS – Dubai, U.A.E March 2014 to November 2017
TEAM LEADER – Deira City Center
Projected support to all consumers through systematic category expertise and strong presentation skills.
• Volunteered to resolve customer complaints by 90% being a role model offering exceptional Interpersonal skills and management experience.
• Executed end-to-end targets, reaching 50 to 90k using flexible negotiation and persuasion skills to boost conversion rates.
• Presented excellent customer Service daily, assisting customers highlighting product features, abilities, and benefits to magnify merchandise awareness.
• Coached colleagues on seasonal brand merchandise and products data to meet targets by 90%.
ODEL – Colombo, Sri-Lanka April 2010 to October 2013
RETAIL SALES ASSOCIATE
Supported brand ethics with clients while open to feedback, listen and provide ongoing improvement.
• Maintained eye contact while cross-selling and nurtured mutual trust to establish rapport.
• Reduced shrinkage in the stockroom and store floor by preparing effective loss prevention strategies to improve productive profit margins by 2%.
• Created and impacted the design of visual floor displays and merchandise presentations to enhance the company’s image and adhere to safety and security.
• Prioritized product ordering, receiving stock, price products to optimize inventory procedures.
TRANING AND ACHIEVEMENTS
• Fast Tracker Program 2019 Theoretical and piratical coaching for candidates promoted to the next level – Assistant Manager and finalized training on:
Multiplier effect, behavioral management, operational excellence, P&L statements, networking, oracle, calculations, buying and marketing, visual merchandising role, and crucial impact on business. Omni-channel experiences, and effectively applying study on the job.
• Concluded a 4-day Training at Gulf Marketing Group on quality customer service, body language, time management, and creating memorable experiences.
EDUCATION
DIPLOMA – BUSINESS MANAGEMENT IGCSE A-LEVELS – BUSINESS STUDIES
American College of Higher Education Colombo South International College
Colombo - Sri Lanka - July 2009 Colombo - Sri Lanka - May 2007
LANGUAGE COMPETENCIES
• English: native language (fluency in literacy)
• Arabic: intermediate (speaking, understand)
• Hindi: intermediate (speaking, understand)
