E-Mail Address: gauravatrai@gmail.com
Country: United Arab Emirates
Phone: +971 565538445
Job Position Applying For: Restaurant Manager/operations manager
Current Job Title: Operations Manager
Total Years of Experience: 14 years
Copy your Resume / CV in this box: Gaurav Kumar Singh
Dubai, UAE
(Currently on Visit visa in Dubai)
(Available to join immediately)
+971 565538445
gauravatrai@gmail.com
OBJECTIVE
A performance-driven professional, targeting assignments in Operations Management for Strategic role with an organization of high repute for mutual growth. Seeking a position to utilize my skills and abilities in an Industry that offers professional growth while being resourceful.
EDUCATION —
PROFILE SUMMARY
2009: Post graduation Diploma in Hospitality Management,
University College of Birmingham (UCB), U.K.
2007: Bachelor Degree in Hotel Management, Institute of Advanced Studies in Education University, Rajasthan
2006: Diploma in bakery and Confectionery, 2006
American Hotel & Lodging Association
2003: Higher Secondary Certificate, CBSE, New Delhi
2007: Internship at Ashoka Group of Hotel as Industrial Trainee
A competent professional with 14 years of rich experience in QSR, Retail, Hospitality & Customer Service Industry.
Holds leadership & management experience in brands like Dominos Pizza UK, Pizza Hut Canada, Dominos Pizza India, Lopera India, Kwality Group,
Proficient in managing end-to-end operations management, business development; sales, talent acquisition, training, vendor management, budgeting with end-to-end P&L accountability.
Structured high-performing staff, streamlined processed, reduce expenditures, boosted productivity and increased profits; ensured that organization has adequate and suitable resources to complete operations.
Leveraged extensive financial acume to analyze, forecast and manage budget, identified key performance indicators and drove strategies to improve & maximize profits.
Expertise in assessing the customer feedback, evaluating area of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
An effective communicator with excellent analytical, problem-solving, decision-making and team management skills, possess a positive attitude towards work with strategic thinking and behavior.
KEY SKILLS —
EXPERIENCE
Strategic Planning & Leadership
Operations Management
Policy/SOP’s Formulation
Business Development
P&L Budget Optimization
Inventory Management
Revenue Growth/Profitability
Workforce/People Management
Business Development
Operations Manager The Crust Boyz, New Delhi April 2019 – Till Date.
Area Manager, Bread & More (KIC Food Product Pvt Ltd.) as. Dec 2015 – Feb 2019.
Store In Charge, LOPERA India (French Bakery) Sept.2013 – Oct.2015.
Senior Assistant Manager Dominos Pizza India April 2012 – June 2013
Assistant Manager, Pizza Hut Canada 2011-2012
Assistant Manager, Dominos Pizza U.K. Oct 2010 – Jul 2011
Assistant manager • 28 Degrees Indian QSR • Oct 2009-May 2010
Assistant Manager Dominos Pizza U.K. Jan 2008 – Jul 2009
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