------------------------------
First Name: Mohammad Hilal Alshoura
E-Mail Address: mohhilalsh23@gmail.com
Country: Jordan
Phone: +962781703307
Current Job Designation: Paramedic
Job Designation Applying For: Paramedic
Total Years of Experience: 20
Copy your Resume / CV in this box: Mohammad Hilal Al Shoura
Paramedic – Jordan Civil Defense | Instructor Provider 2025
Email: mohhilall986@gmail.com Phone:+962 7 8170 3307 Location:Madaba, Jordan
Professional Summary
Dedicated and experienced Paramedic with 17+ years of experience in Jordan Civil Defense. Skilled
in emergency medical response, trauma care, triage, and patient management under pressure.
Experienced instructor provider (2025) with proven ability to deliver training, lectures, and advanced
first aid programs. Strong background in leadership, inter-agency coordination, and safety practices.
Work Experience
Civil Defense Ambulance – Ministry of Interior, Jordan Civil Defense
2007 – Present
• Provide advanced prehospital care and emergency response in varied environments.
• Manage and coordinate responses to trauma and mass-casualty incidents.
• Supervise and mentor new paramedics; deliver training on field operations.
First Aid Trainer / Lecturer – University of Jordan
2021 – 2022
• Conducted lectures and practical sessions for first aid and basic emergency response.
Education
B.Sc. in Paramedic Science – Jordan University of Science and Technology (2013–2015)
Diploma in Paramedics – Royal Jordanian National Defense College (2007–2009)
Professional Development & Certifications
• Save a Life – BLS Recertification 2025 – Postgraduate Institute for Medicine, USA (4 CME) – 21 Apr
2025
• Save a Life – ACLS Certification 2025 – Postgraduate Institute for Medicine, USA (8 CME) – 21 Apr
2025
• Advanced Data Analytics (Tech for Jobs) – Correlation One / USAID – Graduated with Honors (250
hrs) – 8 Mar 2025
• PHTLS 2025 (Prehospital Trauma Life Support) – NAEMT / NEMSEC-Jordan
• TECC 2025 (Tactical Emergency Casualty Care) – NAEMT / NEMSEC-Jordan
• TCCC 2025 (Tactical Combat Casualty Care) – NAEMT / NEMSEC-Jordan
• AHDR 2025 (All-Hazards Disaster Response) – NAEMT / NEMSEC-Jordan
• Hazardous Materials Mass-Casualty Management – Jordan CDC (Biological, Chemical,
Radiological, Nuclear) – 25–27 Aug 2025
• Essential Emergency & Critical Care (EECC) – UNITAR & Stanford University – 15 Nov 2024
• Prehospital Trauma Life Support – 10th Ed. – NAEMT / NEMSEC-Jordan (CAPCE 16 hrs) – 11–12
Nov 2024
• Psychological First Aid for All – IFRC / Danish Red Cross / IFRC Psychosocial Centre – 19 Nov
2024
• NAT – Mechanism Introduction for National Civil Protection & Disaster Management Staff – 30 Oct
2024
• CPR, AED & First Aid Certification – Save a Life Certifications™ by NHCPS – 6 Nov 2024
• Installation & Maintenance of LSNCO Medical Tent – SAKKAB Company – 21–22 Oct 2024
• Pre-Hospital Care – Health Care Accreditation Council (HCAC), 15 hrs – 8, 9 & 12 May 2024
• Environmental Safety, Infection Control & Biosafety – HCAC, 10 hrs – 30 Apr 2024
• Infection Control – Jordan CDC (2024)
• ICRC Basic Emergency Care Course – International Committee of the Red Cross – 2023
• De-escalation of Violence & Stress Management in Health Facilities – ICRC – 2022
• Emergency Room Trauma Course – ICRC – 2021
• Tactical Medic & Tissue Training – Civil Defense / Humanitarian Support – 2020
• TOT – Cambridge International – 2016
• Advanced Tactical Medic (Tac Med) – KASOTC – 2014
• Leadership & Decision-Making – Royal Police Academy
• Basic Life Support (BLS Provider) – AHA / King Hussein Cancer Center
Data & IT Training
• Data Analysis – Hussein Technical University (HTU)
• Data Analysis – Cisco / Jordan Vocational Training Center
• Project Management Certification – Roshd Academy
• Fundamentals of Artificial Intelligence – Jordan Vocational Training Corporation
Conferences & Webinars
• Kawasaki Disease International Conference
• TXA Crash 4 Global Webinar
Key Skills
Emergency medical response • Trauma management • Triage & transport • HAZMAT response •
Leadership • Mentorship • Instruction & training • Data analysis • Project management •
Communication & teamwork • Artificial intelligence foundations
Languages
Arabic (Native) • English (Good command)
Updated: Oct 15, 2025
------------------------------
Candidate
------------------------------
First Name: Jins
E-Mail Address: jinsaugustine005@gmail.com
Country: India
Phone: +971529838320
Current Job Designation: Executive
Job Designation Applying For: Executive
Total Years of Experience: 4 years
Copy your Resume / CV in this box: JINS AUGUSTINE
HR, Marketing & Business Associate
jinsaugustine005@gmail.com Deira,Dubai Phone:+971529838320
PROFILE SUMMARY
HR, Marketing, and Business Association professional with 4 years of comprehensive experience in
telecalling, sales, and client retention roles. Proven ability to build and maintain strong client
relationships, enhance customer satisfaction, and drive revenue growth through effective communication
and strategic marketing initiatives. Skilled in employee coordination, lead generation, and business
development with a strong focus on achieving organizational goals. Recognized for adaptability, smart
working, and a consistent record of exceeding performance benchmarks. Eager to contribute to a
progressive organization with a blend of analytical thinking, people management, and marketing insight.
Academic Qualifications
MBA in HR and Marketing- SJES College,Bangalore University,Bengaluru
BBA in Aviation Management- Annai Fathima College,Madurai Kamaraj University,Madurai
Work Experience
Senior Executive
Concentrix (Retention Department for Adobe),Bengaluru,India
Client Management - Handled international Adobe subscription issues with precision and
professionalism.
Retention Strategy - Implemented tailored communication to ensure long-term client satisfaction.
Problem Solving - Delivered quick and effective resolutions to complex client concerns.
Customer Relations - Built strong rapport with global clients, especially from the UK region.
Performance Recognition - Received multiple client and internal appreciations for exceptional
service.
2023
2020
2023-2025
Communication Skills - Ensured clarity and confidence in all client interactions.
Team Collaboration - Coordinated effectively with cross-functional teams for smooth service
delivery.
Service Excellence - Consistently maintained high service standards and customer loyalty.
Assistant Manager - Sales
Aditya Birla Capital,Bengaluru,India
Client Relationship - Maintained and expanded strong connections with key clients.
2022-2023
Sales Achievement - Consistently met and exceeded sales targets in competitive markets.
Negotiation - Applied effective negotiation strategies to close high-value deals.
Communication - Delivered persuasive and result-oriented sales presentations.
Customer Satisfaction - Ensured exceptional client experience and repeat business.
Market Awareness - Analyzed trends to identify new business opportunities.
Team Coordination - Supported team efforts to achieve collective sales goals.
Strategic Planning - Implemented action plans to drive business growth and retention.
Telecaller
2021-2022
Q Conneqt (Canara Bank Process),Bengaluru,India
Customer Assistance - Handled client queries and service requests professionally over calls.
T elecalling Skills - Maintained courteous communication and effective call handling.
Product Promotion - Promoted banking services and offers to potential customers.
CRM Management - Updated and tracked customer interactions using CRM tools.
Customer Retention - Ensured client satisfaction through timely support and follow-ups.
Communication - Demonstrated clarity, confidence, and empathy during calls.
T arget Achievement - Consistently met daily and monthly call and conversion goals.
T eam Support - Collaborated with peers to enhance overall service performance.
Technical Skills
MS Office Suite
Strengths
Recruitment - Assisted in sourcing, screening, and onboarding suitable candidates.
Employee Relations - Maintained positive workplace communication and team engagement.
Data Management - Maintained employee and customer records accurately in databases or CRM
tools.
Performance Support - Assisted in evaluating and improving employee or campaign outcomes.
Team Collaboration - Worked closely with cross-functional teams to achieve company goals.
Analytical Thinking - Interpreted feedback and market data to support informed decisions.
------------------------------
First Name: Jins
E-Mail Address: jinsaugustine005@gmail.com
Country: India
Phone: +971529838320
Current Job Designation: Executive
Job Designation Applying For: Executive
Total Years of Experience: 4 years
Copy your Resume / CV in this box: JINS AUGUSTINE
HR, Marketing & Business Associate
jinsaugustine005@gmail.com Deira,Dubai Phone:+971529838320
PROFILE SUMMARY
HR, Marketing, and Business Association professional with 4 years of comprehensive experience in
telecalling, sales, and client retention roles. Proven ability to build and maintain strong client
relationships, enhance customer satisfaction, and drive revenue growth through effective communication
and strategic marketing initiatives. Skilled in employee coordination, lead generation, and business
development with a strong focus on achieving organizational goals. Recognized for adaptability, smart
working, and a consistent record of exceeding performance benchmarks. Eager to contribute to a
progressive organization with a blend of analytical thinking, people management, and marketing insight.
Academic Qualifications
MBA in HR and Marketing- SJES College,Bangalore University,Bengaluru
BBA in Aviation Management- Annai Fathima College,Madurai Kamaraj University,Madurai
Work Experience
Senior Executive
Concentrix (Retention Department for Adobe),Bengaluru,India
Client Management - Handled international Adobe subscription issues with precision and
professionalism.
Retention Strategy - Implemented tailored communication to ensure long-term client satisfaction.
Problem Solving - Delivered quick and effective resolutions to complex client concerns.
Customer Relations - Built strong rapport with global clients, especially from the UK region.
Performance Recognition - Received multiple client and internal appreciations for exceptional
service.
2023
2020
2023-2025
Communication Skills - Ensured clarity and confidence in all client interactions.
Team Collaboration - Coordinated effectively with cross-functional teams for smooth service
delivery.
Service Excellence - Consistently maintained high service standards and customer loyalty.
Assistant Manager - Sales
Aditya Birla Capital,Bengaluru,India
Client Relationship - Maintained and expanded strong connections with key clients.
2022-2023
Sales Achievement - Consistently met and exceeded sales targets in competitive markets.
Negotiation - Applied effective negotiation strategies to close high-value deals.
Communication - Delivered persuasive and result-oriented sales presentations.
Customer Satisfaction - Ensured exceptional client experience and repeat business.
Market Awareness - Analyzed trends to identify new business opportunities.
Team Coordination - Supported team efforts to achieve collective sales goals.
Strategic Planning - Implemented action plans to drive business growth and retention.
Telecaller
2021-2022
Q Conneqt (Canara Bank Process),Bengaluru,India
Customer Assistance - Handled client queries and service requests professionally over calls.
T elecalling Skills - Maintained courteous communication and effective call handling.
Product Promotion - Promoted banking services and offers to potential customers.
CRM Management - Updated and tracked customer interactions using CRM tools.
Customer Retention - Ensured client satisfaction through timely support and follow-ups.
Communication - Demonstrated clarity, confidence, and empathy during calls.
T arget Achievement - Consistently met daily and monthly call and conversion goals.
T eam Support - Collaborated with peers to enhance overall service performance.
Technical Skills
MS Office Suite
Strengths
Recruitment - Assisted in sourcing, screening, and onboarding suitable candidates.
Employee Relations - Maintained positive workplace communication and team engagement.
Data Management - Maintained employee and customer records accurately in databases or CRM
tools.
Performance Support - Assisted in evaluating and improving employee or campaign outcomes.
Team Collaboration - Worked closely with cross-functional teams to achieve company goals.
Analytical Thinking - Interpreted feedback and market data to support informed decisions.
------------------------------
Candidate
------------------------------
First Name: Aksa
E-Mail Address: aksakunjumon2000@gmail.com
Country: India
Phone: +971 54 288 6576
Current Job Designation: Nil
Job Designation Applying For: Accountant
Total Years of Experience: 1
Copy your Resume / CV in this box:
------------------------------
First Name: Aksa
E-Mail Address: aksakunjumon2000@gmail.com
Country: India
Phone: +971 54 288 6576
Current Job Designation: Nil
Job Designation Applying For: Accountant
Total Years of Experience: 1
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Pramod Shetty
E-Mail Address: pramodkshetty.17@gmail.com
Country: India
Phone: +91 8971312123
Current Job Designation: Principal Software Developer
Job Designation Applying For: Senior Software Developer
Total Years of Experience: 14
Copy your Resume / CV in this box: PRAMOD SHETTY
Email: pramodkshetty.17@gmail.com
Mobile: +91 8971312123
PROFESSIONAL SUMMARY
Accomplished Principal Software Developer with over 14 years of IT experience, including more than 5 years of hands-on expertise in Oracle APEX (version 19.2 and above), SQL, and PL/SQL. Proven track record as a developer, with a strong focus on planning and implementing effective development strategies aligned with industry best practices. Detail-oriented, organized, and meticulous in supporting project deliverables and managing software releases. A customer-focused professional with excellent communication skills and a comprehensive understanding of the entire software development lifecycle, with expertise across various technical platforms.
EXPERIENCE
Oracle Solution Services India Private Limited
Designation: Principal Software Developer
Description: The Oracle Solution Center offers state-of-the-art systems, software, and expertise to support the customer's solution development requirements. Oracle experts work with customers to prototype their solution architectures and prove those solutions will work in realistic scenarios on real-world systems.
Project:
Duration: 2020 - current
∙ Worked on Oracle internal projects such as Delivery Management, Resource Management, Award tool etc... and developed end to end applications using Oracle Apex, SQL, PLSQL and basic JavaScript, HTML, CSS.
∙ Frequently collaborated with Stakeholders and Business Analyst for requirement gathering.
∙ Created database objects like table, view, sequences, synonyms, indexes using Oracle Tool (SQL developer).
∙ Worked on performance tuning on complex queries.
∙ Worked on Agile software development process.
∙ Handled application Individually and got "Global Business Operation Outstanding Performer" award for Q1FY21.
∙ Worked on Rest API to load the data from different source.
Robert Bosch Engineering and Business Solutions Private Limited
Designation: Senior Software Developer
Description: Robert Bosch Engineering and Business Solutions Ltd. is an engineering company working to provide its clients with business solutions.
Duration: 2015 – 2019(Dec)
∙ Worked on enhancements on Market Planning internal application module by using Form Builder and Report Builder tool along with SQL and PLSQL.
∙ Worked on waterfall model of software development process.
∙ Worked on performance tuning by using advance feature of oracle 12c and followed development phases.
∙ Identified the root cause for the production issues and provided solution.
∙ Conducted SQL and PLSQL training for new Joiners.
∙ Worked in Germany for 6 months.
Cognizant Technology Solutions India Private Limited
Designation: Associate Developer
Description: Cognizant provides IT consulting and business process outsourcing services for industries including banking, health care, manufacturing, media, and entertainment.
Duration: 2011-2015
∙ Worked on MAS (Managed Application Services) CLAIMS application for registering/approving the insurance claims.
∙ Worked on Enhancement, Maintenance and Production issues using SQL, PLSQL, Oracle Forms and Reports.
∙ Coordinating with onsite coordinator and getting requirements.
∙ Requirement analysis as per the Business requirement document.
∙ Worked on preparation of Unit Test cases and Unit Testing.
TECHNICAL SKILLS
Development Tools : Oracle Apex (version 19.2 and above), SQL Developer, Oracle Form Builder,
Oracle Report Builder,
TOAD, PLSQL Developer
Programming Languages : SQL, PL/SQL, JavaScript, HTML, CSS
RDBMS : Oracle 9i, Oracle 11g, Oracle 12c, Oracle 19c
CERTIFICATION
Advanced SQL Certification.
Oracle Apex Cloud Developer Professional.
EDUCATIONAL QUALIFICATIONS
B.E RNS Institute of Technology, Bangalore 2010
Class XII Chetan Pre-University College, Hubli 2006
Class X Basel Mission Boys High School, Hubli 2004
KEY TRAITS
● Eager to learn new technologies and implement it.
● Problem solving.
● Flexible.
● Teamwork.
● Enthusiastic and Quick learner.
PERSONAL DETAILS
Date of Birth : 17/06/1988
Nationality : Indian
Permanent Address : Kanakanagar, Bangalore.
DECLARATION
I hereby solemnly declare that all the statements quoted above are true to the best of my knowledge.
Date: 08/09/2025 Signature
Place: Bangalore. (Pramod Shetty)
------------------------------
First Name: Pramod Shetty
E-Mail Address: pramodkshetty.17@gmail.com
Country: India
Phone: +91 8971312123
Current Job Designation: Principal Software Developer
Job Designation Applying For: Senior Software Developer
Total Years of Experience: 14
Copy your Resume / CV in this box: PRAMOD SHETTY
Email: pramodkshetty.17@gmail.com
Mobile: +91 8971312123
PROFESSIONAL SUMMARY
Accomplished Principal Software Developer with over 14 years of IT experience, including more than 5 years of hands-on expertise in Oracle APEX (version 19.2 and above), SQL, and PL/SQL. Proven track record as a developer, with a strong focus on planning and implementing effective development strategies aligned with industry best practices. Detail-oriented, organized, and meticulous in supporting project deliverables and managing software releases. A customer-focused professional with excellent communication skills and a comprehensive understanding of the entire software development lifecycle, with expertise across various technical platforms.
EXPERIENCE
Oracle Solution Services India Private Limited
Designation: Principal Software Developer
Description: The Oracle Solution Center offers state-of-the-art systems, software, and expertise to support the customer's solution development requirements. Oracle experts work with customers to prototype their solution architectures and prove those solutions will work in realistic scenarios on real-world systems.
Project:
Duration: 2020 - current
∙ Worked on Oracle internal projects such as Delivery Management, Resource Management, Award tool etc... and developed end to end applications using Oracle Apex, SQL, PLSQL and basic JavaScript, HTML, CSS.
∙ Frequently collaborated with Stakeholders and Business Analyst for requirement gathering.
∙ Created database objects like table, view, sequences, synonyms, indexes using Oracle Tool (SQL developer).
∙ Worked on performance tuning on complex queries.
∙ Worked on Agile software development process.
∙ Handled application Individually and got "Global Business Operation Outstanding Performer" award for Q1FY21.
∙ Worked on Rest API to load the data from different source.
Robert Bosch Engineering and Business Solutions Private Limited
Designation: Senior Software Developer
Description: Robert Bosch Engineering and Business Solutions Ltd. is an engineering company working to provide its clients with business solutions.
Duration: 2015 – 2019(Dec)
∙ Worked on enhancements on Market Planning internal application module by using Form Builder and Report Builder tool along with SQL and PLSQL.
∙ Worked on waterfall model of software development process.
∙ Worked on performance tuning by using advance feature of oracle 12c and followed development phases.
∙ Identified the root cause for the production issues and provided solution.
∙ Conducted SQL and PLSQL training for new Joiners.
∙ Worked in Germany for 6 months.
Cognizant Technology Solutions India Private Limited
Designation: Associate Developer
Description: Cognizant provides IT consulting and business process outsourcing services for industries including banking, health care, manufacturing, media, and entertainment.
Duration: 2011-2015
∙ Worked on MAS (Managed Application Services) CLAIMS application for registering/approving the insurance claims.
∙ Worked on Enhancement, Maintenance and Production issues using SQL, PLSQL, Oracle Forms and Reports.
∙ Coordinating with onsite coordinator and getting requirements.
∙ Requirement analysis as per the Business requirement document.
∙ Worked on preparation of Unit Test cases and Unit Testing.
TECHNICAL SKILLS
Development Tools : Oracle Apex (version 19.2 and above), SQL Developer, Oracle Form Builder,
Oracle Report Builder,
TOAD, PLSQL Developer
Programming Languages : SQL, PL/SQL, JavaScript, HTML, CSS
RDBMS : Oracle 9i, Oracle 11g, Oracle 12c, Oracle 19c
CERTIFICATION
Advanced SQL Certification.
Oracle Apex Cloud Developer Professional.
EDUCATIONAL QUALIFICATIONS
B.E RNS Institute of Technology, Bangalore 2010
Class XII Chetan Pre-University College, Hubli 2006
Class X Basel Mission Boys High School, Hubli 2004
KEY TRAITS
● Eager to learn new technologies and implement it.
● Problem solving.
● Flexible.
● Teamwork.
● Enthusiastic and Quick learner.
PERSONAL DETAILS
Date of Birth : 17/06/1988
Nationality : Indian
Permanent Address : Kanakanagar, Bangalore.
DECLARATION
I hereby solemnly declare that all the statements quoted above are true to the best of my knowledge.
Date: 08/09/2025 Signature
Place: Bangalore. (Pramod Shetty)
------------------------------
Candidate
------------------------------
First Name: Ashkar Ali
E-Mail Address: ashker.ali22@yahoo.com
Country: United Arab Emirates
Phone: 0545348773
Current Job Designation: Administrator
Job Designation Applying For: Administrator
Total Years of Experience: 6
Copy your Resume / CV in this box:
------------------------------
First Name: Ashkar Ali
E-Mail Address: ashker.ali22@yahoo.com
Country: United Arab Emirates
Phone: 0545348773
Current Job Designation: Administrator
Job Designation Applying For: Administrator
Total Years of Experience: 6
Copy your Resume / CV in this box:
------------------------------
Candidate
------------------------------
First Name: Prakash
E-Mail Address: prakash.shukla91@yahoo.com
Country: Saudi Arabia
Phone: +91 720863616
Current Job Designation: Assistant manager IT
Job Designation Applying For: IT infrastructure
Total Years of Experience: 12
Copy your Resume / CV in this box: Prakash Shukla +91 7208363616 ∙ Dubai, UAE ∙ prakash.shukla91@yahoo.com ∙ Prakash-Linkedin IT Infrastructure & Operations Leader Trading Floor Infrastructure | Enterprise System Administration | Team Leadership & Stakeholder Management | ITIL Service Management | IT Security & Governance | Digital & Technology Manager IT Infrastructure Leader with 12.6 years of progressive experience driving operational excellence and leading complex infrastructure projects in enterprise banking environments. Currently serving as Assistant Manager at BNP Paribas, managing end-to-end IT Infrastructure & Production operations with responsibility for a 30+ member engineering team, ensuring adherence to SLAs and delivering superior support for mission-critical business systems. Led 7+ major infrastructure projects including enterprise-wide Windows migrations, BKC Data Center Relocation for Voice/Win/AnyConnect/Campus Infrastructure, Smartcard Migration, and printer fleet transitions. Reduced average incident resolution time by 35% through process optimization and implementation of automated diagnostic solutions, while achieving 100% business continuity preparedness through quarterly disaster recovery drills. Core competencies include System/Server Administration (Windows/Linux), Storage Administration, Incident & Problem Management (ITIL Framework), Hardware Deployment & Asset Management, Network Administration, and VoIP Systems. Technical certifications include AWS Certified Solutions Architect – Associate, Redhat System Administrator RHEL 8, and ITIL Foundation. Available with 2 months' notice for Dubai / Abu Dhabi and broader GCC locations. Notable Achievement Highlights (Last 5 Years): ● Led enterprise-wide Windows 11 migration project across 1,250 devices (2024-2025), overseeing compatibility assessments, system imaging, user data backup, and post-upgrade support with minimal downtime through planning and stakeholder engagement. ● Achieved 99.9% uptime for mission-critical trading systems while reducing average incident resolution time by 35% (2022-2023) through implementation of automated diagnostic tools, standardized runbooks, and monitoring across equity, fixed income, FX, and derivatives trading desks. ● Managed hardware lifecycle for 500+ trading workstations annually (2022-Present), including procurement, deployment, and decommissioning while leading a team of 15-30 desktop support engineers providing 24/7 coverage across time zones. ● Delivered 100% business continuity preparedness (2022-Present) through coordination of quarterly disaster recovery drills, ensuring zero tolerance for downtime in high-pressure financial trading environment supporting 20+ traders and senior executives WORK EXPERIENCE BNP Paribas India Solution Pvt. Ltd. - India & Dubai, UAE Assistant Manager – IT Infrastructure & Production 10/2023 - Present Led IT Infrastructure & Production operations for BNP Paribas, managing a 30+ member engineering team with direct oversight of desktop support operations across trading floor and enterprise environments, ensuring mission-critical system availability for front-office trading desks supporting equity, fixed income, FX, and derivatives operations. ● Trading Floor Infrastructure: Orchestrated end-to-end desktop infrastructure management for high-frequency trading operations utilizing Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms on multi-monitor workstation configurations across equity, fixed income, FX, and derivatives desks, delivering 99.9% uptime for zero-tolerance trading systems while coordinating vendor escalations (Bloomberg, Reuters, IPC/BT turret providers) to resolve technical issues within strict SLA requirements. ● Enterprise System Administration: Directed enterprise-wide Windows 11 migration initiative leveraging system imaging, automated deployment tools, and compatibility assessment frameworks across 1,250 endpoints organization-wide, ensuring seamless transition with minimal business disruption through planning, comprehensive user training programs, and synchronized rollout with network, security, and application teams. ● Team Leadership & Stakeholder Management: Guided cross-functional team of 30 desktop support engineers providing 24/7 coverage during market hours across time zones while implementing automated diagnostic solutions and standardized troubleshooting runbooks, resulting in 35% reduction in average incident resolution time and superior White Glove support delivery for C-level executives and international stakeholders. ● ITIL Service Management: Established comprehensive incident, problem, and change management processes through ServiceNow ticketing system aligned with ITIL framework best practices, ensuring adherence to SLAs across all operations while coordinating quarterly disaster recovery drills that achieved 100% business continuity preparedness for critical banking infrastructure and trading floor systems. ● IT Security & Governance: Enforced comprehensive security and compliance framework implementing system controls, monthly patch deployment cycles, and vulnerability management protocols across 100+ critical banking systems, ensuring zero security breaches while conducting annual VAPT (Vulnerability Assessment & Penetration Testing) audits.
Quantum Leap Consulting Pvt. Ltd. - India Technical Manager – IT (Client: BNP Paribas India Solution Pvt. Ltd) Managed mission-critical IT infrastructure operations for BNP Paribas trading floor environment, leading team of 15 desktop support engineers across 24/7 shifts and time zones, with accountability for 500+ trading workstations, hardware lifecycle management, and vendor coordination ensuring zero-tolerance uptime for front-office trading operations. ● Trading Floor Infrastructure: Engineered standardized trading workstation infrastructure implementing multi-monitor configurations, specialized hardware deployments, and Bloomberg Terminal/Reuters Eikon integrations for equity, fixed income, FX, and derivatives trading desks, achieving 99.9% uptime through monitoring and rapid incident response protocols while maintaining zero failed systems during critical market hours. ● Enterprise System Administration: Executed complete hardware lifecycle management encompassing procurement, deployment, configuration, and decommissioning leveraging Active Directory, Group Policy, and automated provisioning frameworks for 500+ trading workstations annually, ensuring seamless technology refreshes while maintaining compatibility with proprietary trading applications and market data platforms. ● ITIL Service Management: Coordinated quarterly disaster recovery exercises and business continuity planning utilizing ITIL incident, problem, and change management frameworks in collaboration with Network, Security, and Application teams, delivering 100% preparedness ratings while resolving complex trading system issues and maintaining comprehensive technical documentation for missioncritical infrastructure. Team Computers Pvt. Ltd. - India Sr. System Administrator (Client: BNP Paribas India Solution Pvt. Ltd) 01/2021 - 02/2022 Delivered Tier 2/3 technical support for high-pressure trading floor environment at BNP Paribas, providing specialized expertise for 20+ traders, sales personnel, and research analysts while maintaining Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms with zerotolerance for downtime during critical market operations. ● Trading Floor Infrastructure: Maintained mission-critical trading systems and applications including Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms with multi-monitor workstation configurations and IPC/BT turret phone systems, achieving zero downtime during market hours through rapid hardware replacement protocols with average incident resolution under 15 minutes for frontoffice trading operations. ● Enterprise System Administration: Deployed automated patch management solution utilizing Windows Server Update Services (WSUS) and centralized configuration management tools across trading floor desktop estate, reducing manual deployment time by 60% while ensuring security compliance and system stability without disrupting critical trading activities during market sessions. EARLY CAREER Microland Ltd. | Sr. System Administrator | 04/2016 - 12/2020 | Delivered advanced system and desktop administration for BNP Paribas banking operations, managing Windows/Linux environments, Active Directory, and end-user infrastructure while maintaining high availability and security compliance for financial services technology systems. EDUCATION ● MBA (Information Technology) - Welingkar Institute of Management, Mumbai, India. ● Bachelor of Science: Information Technology - Kuvempu University, Karnataka, India. SKILLS System Administration | Server Administration | Storage Administration | Windows Administration | Linux Administration | Desktop Management | Trading Floor Support | Bloomberg Terminal | Reuters Eikon | Trading Platforms | Network Troubleshooting | VoIP Systems | Turret Phone Systems (IPC/BT) | Hardware Deployment | Asset Management | Incident Management | Problem Management | ITIL Framework | ServiceNow | Change Management | Disaster Recovery | Business Continuity | Multi-Monitor Setup | Project Management | Vendor Management | SLA Coordination | Team Management | Leadership | Technical Support | Troubleshooting | Active Directory | Group Policy | Strategic Planning | Stakeholder Management | Customer Service CERTIFICATIONS AWS Certified Solutions Architect – Associate - Amazon Web Services | Red Hat Certified System Administrator (RHCSA) - RHEL 8 - Red Hat | ITIL Foundation Certificate in IT Service Management - AXELOS | VMware vSphere: Install, Configure, Manage [V6.0] - VMware | Higher Diploma in Software Engineering - NIIT Ltd. | CISCO Network Device Administration - Cisco Systems
------------------------------
First Name: Prakash
E-Mail Address: prakash.shukla91@yahoo.com
Country: Saudi Arabia
Phone: +91 720863616
Current Job Designation: Assistant manager IT
Job Designation Applying For: IT infrastructure
Total Years of Experience: 12
Copy your Resume / CV in this box: Prakash Shukla +91 7208363616 ∙ Dubai, UAE ∙ prakash.shukla91@yahoo.com ∙ Prakash-Linkedin IT Infrastructure & Operations Leader Trading Floor Infrastructure | Enterprise System Administration | Team Leadership & Stakeholder Management | ITIL Service Management | IT Security & Governance | Digital & Technology Manager IT Infrastructure Leader with 12.6 years of progressive experience driving operational excellence and leading complex infrastructure projects in enterprise banking environments. Currently serving as Assistant Manager at BNP Paribas, managing end-to-end IT Infrastructure & Production operations with responsibility for a 30+ member engineering team, ensuring adherence to SLAs and delivering superior support for mission-critical business systems. Led 7+ major infrastructure projects including enterprise-wide Windows migrations, BKC Data Center Relocation for Voice/Win/AnyConnect/Campus Infrastructure, Smartcard Migration, and printer fleet transitions. Reduced average incident resolution time by 35% through process optimization and implementation of automated diagnostic solutions, while achieving 100% business continuity preparedness through quarterly disaster recovery drills. Core competencies include System/Server Administration (Windows/Linux), Storage Administration, Incident & Problem Management (ITIL Framework), Hardware Deployment & Asset Management, Network Administration, and VoIP Systems. Technical certifications include AWS Certified Solutions Architect – Associate, Redhat System Administrator RHEL 8, and ITIL Foundation. Available with 2 months' notice for Dubai / Abu Dhabi and broader GCC locations. Notable Achievement Highlights (Last 5 Years): ● Led enterprise-wide Windows 11 migration project across 1,250 devices (2024-2025), overseeing compatibility assessments, system imaging, user data backup, and post-upgrade support with minimal downtime through planning and stakeholder engagement. ● Achieved 99.9% uptime for mission-critical trading systems while reducing average incident resolution time by 35% (2022-2023) through implementation of automated diagnostic tools, standardized runbooks, and monitoring across equity, fixed income, FX, and derivatives trading desks. ● Managed hardware lifecycle for 500+ trading workstations annually (2022-Present), including procurement, deployment, and decommissioning while leading a team of 15-30 desktop support engineers providing 24/7 coverage across time zones. ● Delivered 100% business continuity preparedness (2022-Present) through coordination of quarterly disaster recovery drills, ensuring zero tolerance for downtime in high-pressure financial trading environment supporting 20+ traders and senior executives WORK EXPERIENCE BNP Paribas India Solution Pvt. Ltd. - India & Dubai, UAE Assistant Manager – IT Infrastructure & Production 10/2023 - Present Led IT Infrastructure & Production operations for BNP Paribas, managing a 30+ member engineering team with direct oversight of desktop support operations across trading floor and enterprise environments, ensuring mission-critical system availability for front-office trading desks supporting equity, fixed income, FX, and derivatives operations. ● Trading Floor Infrastructure: Orchestrated end-to-end desktop infrastructure management for high-frequency trading operations utilizing Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms on multi-monitor workstation configurations across equity, fixed income, FX, and derivatives desks, delivering 99.9% uptime for zero-tolerance trading systems while coordinating vendor escalations (Bloomberg, Reuters, IPC/BT turret providers) to resolve technical issues within strict SLA requirements. ● Enterprise System Administration: Directed enterprise-wide Windows 11 migration initiative leveraging system imaging, automated deployment tools, and compatibility assessment frameworks across 1,250 endpoints organization-wide, ensuring seamless transition with minimal business disruption through planning, comprehensive user training programs, and synchronized rollout with network, security, and application teams. ● Team Leadership & Stakeholder Management: Guided cross-functional team of 30 desktop support engineers providing 24/7 coverage during market hours across time zones while implementing automated diagnostic solutions and standardized troubleshooting runbooks, resulting in 35% reduction in average incident resolution time and superior White Glove support delivery for C-level executives and international stakeholders. ● ITIL Service Management: Established comprehensive incident, problem, and change management processes through ServiceNow ticketing system aligned with ITIL framework best practices, ensuring adherence to SLAs across all operations while coordinating quarterly disaster recovery drills that achieved 100% business continuity preparedness for critical banking infrastructure and trading floor systems. ● IT Security & Governance: Enforced comprehensive security and compliance framework implementing system controls, monthly patch deployment cycles, and vulnerability management protocols across 100+ critical banking systems, ensuring zero security breaches while conducting annual VAPT (Vulnerability Assessment & Penetration Testing) audits.
Quantum Leap Consulting Pvt. Ltd. - India Technical Manager – IT (Client: BNP Paribas India Solution Pvt. Ltd) Managed mission-critical IT infrastructure operations for BNP Paribas trading floor environment, leading team of 15 desktop support engineers across 24/7 shifts and time zones, with accountability for 500+ trading workstations, hardware lifecycle management, and vendor coordination ensuring zero-tolerance uptime for front-office trading operations. ● Trading Floor Infrastructure: Engineered standardized trading workstation infrastructure implementing multi-monitor configurations, specialized hardware deployments, and Bloomberg Terminal/Reuters Eikon integrations for equity, fixed income, FX, and derivatives trading desks, achieving 99.9% uptime through monitoring and rapid incident response protocols while maintaining zero failed systems during critical market hours. ● Enterprise System Administration: Executed complete hardware lifecycle management encompassing procurement, deployment, configuration, and decommissioning leveraging Active Directory, Group Policy, and automated provisioning frameworks for 500+ trading workstations annually, ensuring seamless technology refreshes while maintaining compatibility with proprietary trading applications and market data platforms. ● ITIL Service Management: Coordinated quarterly disaster recovery exercises and business continuity planning utilizing ITIL incident, problem, and change management frameworks in collaboration with Network, Security, and Application teams, delivering 100% preparedness ratings while resolving complex trading system issues and maintaining comprehensive technical documentation for missioncritical infrastructure. Team Computers Pvt. Ltd. - India Sr. System Administrator (Client: BNP Paribas India Solution Pvt. Ltd) 01/2021 - 02/2022 Delivered Tier 2/3 technical support for high-pressure trading floor environment at BNP Paribas, providing specialized expertise for 20+ traders, sales personnel, and research analysts while maintaining Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms with zerotolerance for downtime during critical market operations. ● Trading Floor Infrastructure: Maintained mission-critical trading systems and applications including Bloomberg Terminal, Reuters Eikon, and proprietary trading platforms with multi-monitor workstation configurations and IPC/BT turret phone systems, achieving zero downtime during market hours through rapid hardware replacement protocols with average incident resolution under 15 minutes for frontoffice trading operations. ● Enterprise System Administration: Deployed automated patch management solution utilizing Windows Server Update Services (WSUS) and centralized configuration management tools across trading floor desktop estate, reducing manual deployment time by 60% while ensuring security compliance and system stability without disrupting critical trading activities during market sessions. EARLY CAREER Microland Ltd. | Sr. System Administrator | 04/2016 - 12/2020 | Delivered advanced system and desktop administration for BNP Paribas banking operations, managing Windows/Linux environments, Active Directory, and end-user infrastructure while maintaining high availability and security compliance for financial services technology systems. EDUCATION ● MBA (Information Technology) - Welingkar Institute of Management, Mumbai, India. ● Bachelor of Science: Information Technology - Kuvempu University, Karnataka, India. SKILLS System Administration | Server Administration | Storage Administration | Windows Administration | Linux Administration | Desktop Management | Trading Floor Support | Bloomberg Terminal | Reuters Eikon | Trading Platforms | Network Troubleshooting | VoIP Systems | Turret Phone Systems (IPC/BT) | Hardware Deployment | Asset Management | Incident Management | Problem Management | ITIL Framework | ServiceNow | Change Management | Disaster Recovery | Business Continuity | Multi-Monitor Setup | Project Management | Vendor Management | SLA Coordination | Team Management | Leadership | Technical Support | Troubleshooting | Active Directory | Group Policy | Strategic Planning | Stakeholder Management | Customer Service CERTIFICATIONS AWS Certified Solutions Architect – Associate - Amazon Web Services | Red Hat Certified System Administrator (RHCSA) - RHEL 8 - Red Hat | ITIL Foundation Certificate in IT Service Management - AXELOS | VMware vSphere: Install, Configure, Manage [V6.0] - VMware | Higher Diploma in Software Engineering - NIIT Ltd. | CISCO Network Device Administration - Cisco Systems
------------------------------
Candidate
------------------------------
First Name: Shams
E-Mail Address: shams554@gmail.com
Country: Malaysia
Phone: +60122230794
Current Job Designation: Head of Department Portfolio Management Analytics
Job Designation Applying For: Manager and Up
Total Years of Experience: 12
Copy your Resume / CV in this box: S H A M S A I M R A N
PORTFOLIO MANAGEMENT & ANALYTICS
Strategic thinker with over a decade of experience in delivering a wide range of actuarial and analytical services, including
portfolio management, pricing and financial modeling. Adept problem solver, providing insightful support for high-stakes
decision-making processes. Demonstrated expertise in optimizing business performance through innovative, data-driven
strategies and comprehensive reporting. Skilled communicator, proficient in presenting complex concepts to diverse
audiences and fostering strong relationships with clients and internal stakeholders.
K E Y S T R E N G T H S
Financial Modelling Reinsurance Optimization Process Enhancements
Large Data Analysis Reinsurance Pricing Risk Control Strategies
Stakeholder Management Profitability Testing Strategic Planning
C A R E E R H I G H L I G H T S
• Allianz: Successfully enhanced the portfolio management of the non-motor commercial business by supporting
underwriters with data-driven insights, guiding strategic business decisions and identifying new market opportunities.
• Gallagher Re: The lead analyst during a tender process for a new client, which resulted in the Company winning the
position as lead broker to place the client's retrocession program.
• Malaysian Re: Boosted profitability by 20% after de-risking loss-making business portfolios during my role as head of
pricing.
• Malaysian Re: Successfully developed & delivered customized risk transfer solutions for several local and international
clients throughout my pricing roles.
• Malaysian Re & MNRB: Implemented cost-effective automation which enhanced productivity of several stakeholders
i.e. via Excel VBA and development of user-friendly reporting templates.
C A R E E R E X P E R I E N C E
ALLIANZ GENERAL INSURANCE COMPANY MALAYSIA
HEAD OF DEPARTMENT Portfolio Management, CUO Office Sep 2022 – Present
• Developed performance dashboards and reports that improved renewal management and business development
across the commercial lines of business, both in terms of topline and bottom-line.
• Performed regular deep dives into each key line of business to understand performance drivers of historical and
current experiences, benchmarked against the market to develop forward-looking strategies to capture a bigger
market share of profitable segments.
• Led the preparation of the commercial business slide deck for the annual strategic planning process, ensuring
alignment with local and regional organizational goals and providing clear insights for decision-making.
• Fostered effective collaboration with cross-functional teams, including Underwriting, CEO office, actuarial, pricing,
risk management, as well as regional leadership, to support key business initiatives.
• Nurtured a culture of continuous improvement, fostering collaboration and innovation, which improved team
productivity and effectiveness.
GALLAGHER RE LABUAN LIMITED (previously Willis Re Labuan Limited)
SENIOR ACTUARIAL ANALYST Actuarial Analytics Sep 2021 – Sep 2022
• Key responsibilities include providing actuarial and analytical support to the broking team and clients.
• Carried out a series of retention analyses for several clients to assist them in determining the most optimal retention
level in respect of their proportional treaties that best meets their reinsurance objectives.
• Involved in renewals whereby the team have designed new XOL structures that materially improved the economics of
the XOL reinsurance program from expiring terms.
• As a broking analyst that deals with a wide range of clients and internal stakeholders, demonstrated the ability to be
a dynamic communicator that can effectively deliver the key points across to the audience during any given discourse.
MNRB HOLDINGS BHD
ASSISTANT VICE PRESIDENT Group Corporate & Strategic Planning Nov 2020 – Aug 2021
• Enhanced the business performance reporting that allows Group Management Committee (GMC) to have greater
performance tracking insights. The reporting process is also automated, which has successfully reduced delivery time
by half.
• Co-led a project to establish a Data Analytics Unit for the Group, whereby the developed project plan was approved
by both the GMC and the Board.
• Involved in the business plan review exercise of one of the subsidiaries to ensure it is aligned with the Group's overall
strategic objectives.
MALAYSIAN REINSURANCE BHD
ASSISTANT VICE PRESIDENT Pricing & Modelling Management Apr 2018 – Oct 2020
• Led the department towards enhancing revenue and profitable growth of the Company.
• Conducted business visits with underwriters to targeted clients to provide solutions to enhance their business.
• Developed specific pricing tools for tailor-made products to appraise the technical premium.
• Developed a profit-testing tool to ensure both technical and market pricing meet the profit targets of the Company.
• Delivered reinsurance pricing trainings to the company's Indonesian clients and internal stakeholders.
• Reduced human errors and bolstered efficiency by standardizing and automating manual underwriting processes
through use of MS Excel VBA.
• Participated proactively as a member of the Internal Capital Adequacy Assessment Process (ICAAP) committee to
assess and review the capital adequacy of the Company.
ASSISTANT VICE PRESIDENT Actuarial Services – Pricing Unit Nov 2016 – Mar 2018
• Propelled the Company to meet targeted bottom line by ensuring appropriate pricing assumptions used by
underwriters.
• Modelled the pricing formulation for non-traditional reinsurance products, including the first non-proportional
structured solution treaty in Malaysia.
• Delivered presentations to the general insurance industry of Malaysia and internal stakeholders of the Company on
Basics of Retakaful and other pricing related topics.
EXECUTIVE Actuarial Services Aug 2014 – Nov 2016
• Successfully developed a new financial projection model that enabled the Company to formulate more accurate
Annual Budget and 5-Year Business Plan projections.
• Played a key role in assessing the adequacy of the existing Individual Target Capital Level (ITCL) that should
commensurate with risk profile of the Company.
• Assisted the Appointed Actuary in preparing the Actuarial Valuation Reports and Financial Condition Reports to meet
regulatory requirements and to provide a wealth of valuable information for the Company.
GREAT EASTERN LIFE ASSURANCE
EXECUTIVE Actuarial Services Mar 2014 – Jul 2014
• Generated the statutory valuation reports to be submitted to Bank Negara Malaysia (BNM) and Monetary Authority
of Singapore (MAS).
• Prepared quarterly statistical report to be submitted to the Insurance Services Malaysia (ISM).
PRUDENTIAL LONDON PLC
PLACEMENT STUDENT Actuarial Department Mar 2013 – Nov 2013
• Assisted in enhancing user manuals to improve the annual Bonus Declaration process.
• Determined the applicability and amount of Market Value Reductions (MVR) on each individual policy withdrawal
from With Profits fund.
E D U C A T I O N & C E R T I F I C A T I O N
Associate of the IFoA (2020)
MSc in Actuarial Management, Heriot-Watt University | UK (2012)
BSc (Hons) in Actuarial Science (1st Class Hons), Heriot-Watt University | UK (2011)
Diploma in Actuarial Science (CGPA: 3.94), MARA University of Technology (UiTM) | Malaysia (2008)
Victoria Institution (SMK Victoria) | Malaysia (2004)
C O M P U T E R S K I L L S
MS Excel VBA • MS Excel • Remetrica Pricing Tool • R • MS OneNote • MS PowerPoint • MS Word
Kuala Lumpur, Malaysia • +6012-2230794 • shams554@gmail.com • https://www.linkedin.com/in/shams-aimran
------------------------------
First Name: Shams
E-Mail Address: shams554@gmail.com
Country: Malaysia
Phone: +60122230794
Current Job Designation: Head of Department Portfolio Management Analytics
Job Designation Applying For: Manager and Up
Total Years of Experience: 12
Copy your Resume / CV in this box: S H A M S A I M R A N
PORTFOLIO MANAGEMENT & ANALYTICS
Strategic thinker with over a decade of experience in delivering a wide range of actuarial and analytical services, including
portfolio management, pricing and financial modeling. Adept problem solver, providing insightful support for high-stakes
decision-making processes. Demonstrated expertise in optimizing business performance through innovative, data-driven
strategies and comprehensive reporting. Skilled communicator, proficient in presenting complex concepts to diverse
audiences and fostering strong relationships with clients and internal stakeholders.
K E Y S T R E N G T H S
Financial Modelling Reinsurance Optimization Process Enhancements
Large Data Analysis Reinsurance Pricing Risk Control Strategies
Stakeholder Management Profitability Testing Strategic Planning
C A R E E R H I G H L I G H T S
• Allianz: Successfully enhanced the portfolio management of the non-motor commercial business by supporting
underwriters with data-driven insights, guiding strategic business decisions and identifying new market opportunities.
• Gallagher Re: The lead analyst during a tender process for a new client, which resulted in the Company winning the
position as lead broker to place the client's retrocession program.
• Malaysian Re: Boosted profitability by 20% after de-risking loss-making business portfolios during my role as head of
pricing.
• Malaysian Re: Successfully developed & delivered customized risk transfer solutions for several local and international
clients throughout my pricing roles.
• Malaysian Re & MNRB: Implemented cost-effective automation which enhanced productivity of several stakeholders
i.e. via Excel VBA and development of user-friendly reporting templates.
C A R E E R E X P E R I E N C E
ALLIANZ GENERAL INSURANCE COMPANY MALAYSIA
HEAD OF DEPARTMENT Portfolio Management, CUO Office Sep 2022 – Present
• Developed performance dashboards and reports that improved renewal management and business development
across the commercial lines of business, both in terms of topline and bottom-line.
• Performed regular deep dives into each key line of business to understand performance drivers of historical and
current experiences, benchmarked against the market to develop forward-looking strategies to capture a bigger
market share of profitable segments.
• Led the preparation of the commercial business slide deck for the annual strategic planning process, ensuring
alignment with local and regional organizational goals and providing clear insights for decision-making.
• Fostered effective collaboration with cross-functional teams, including Underwriting, CEO office, actuarial, pricing,
risk management, as well as regional leadership, to support key business initiatives.
• Nurtured a culture of continuous improvement, fostering collaboration and innovation, which improved team
productivity and effectiveness.
GALLAGHER RE LABUAN LIMITED (previously Willis Re Labuan Limited)
SENIOR ACTUARIAL ANALYST Actuarial Analytics Sep 2021 – Sep 2022
• Key responsibilities include providing actuarial and analytical support to the broking team and clients.
• Carried out a series of retention analyses for several clients to assist them in determining the most optimal retention
level in respect of their proportional treaties that best meets their reinsurance objectives.
• Involved in renewals whereby the team have designed new XOL structures that materially improved the economics of
the XOL reinsurance program from expiring terms.
• As a broking analyst that deals with a wide range of clients and internal stakeholders, demonstrated the ability to be
a dynamic communicator that can effectively deliver the key points across to the audience during any given discourse.
MNRB HOLDINGS BHD
ASSISTANT VICE PRESIDENT Group Corporate & Strategic Planning Nov 2020 – Aug 2021
• Enhanced the business performance reporting that allows Group Management Committee (GMC) to have greater
performance tracking insights. The reporting process is also automated, which has successfully reduced delivery time
by half.
• Co-led a project to establish a Data Analytics Unit for the Group, whereby the developed project plan was approved
by both the GMC and the Board.
• Involved in the business plan review exercise of one of the subsidiaries to ensure it is aligned with the Group's overall
strategic objectives.
MALAYSIAN REINSURANCE BHD
ASSISTANT VICE PRESIDENT Pricing & Modelling Management Apr 2018 – Oct 2020
• Led the department towards enhancing revenue and profitable growth of the Company.
• Conducted business visits with underwriters to targeted clients to provide solutions to enhance their business.
• Developed specific pricing tools for tailor-made products to appraise the technical premium.
• Developed a profit-testing tool to ensure both technical and market pricing meet the profit targets of the Company.
• Delivered reinsurance pricing trainings to the company's Indonesian clients and internal stakeholders.
• Reduced human errors and bolstered efficiency by standardizing and automating manual underwriting processes
through use of MS Excel VBA.
• Participated proactively as a member of the Internal Capital Adequacy Assessment Process (ICAAP) committee to
assess and review the capital adequacy of the Company.
ASSISTANT VICE PRESIDENT Actuarial Services – Pricing Unit Nov 2016 – Mar 2018
• Propelled the Company to meet targeted bottom line by ensuring appropriate pricing assumptions used by
underwriters.
• Modelled the pricing formulation for non-traditional reinsurance products, including the first non-proportional
structured solution treaty in Malaysia.
• Delivered presentations to the general insurance industry of Malaysia and internal stakeholders of the Company on
Basics of Retakaful and other pricing related topics.
EXECUTIVE Actuarial Services Aug 2014 – Nov 2016
• Successfully developed a new financial projection model that enabled the Company to formulate more accurate
Annual Budget and 5-Year Business Plan projections.
• Played a key role in assessing the adequacy of the existing Individual Target Capital Level (ITCL) that should
commensurate with risk profile of the Company.
• Assisted the Appointed Actuary in preparing the Actuarial Valuation Reports and Financial Condition Reports to meet
regulatory requirements and to provide a wealth of valuable information for the Company.
GREAT EASTERN LIFE ASSURANCE
EXECUTIVE Actuarial Services Mar 2014 – Jul 2014
• Generated the statutory valuation reports to be submitted to Bank Negara Malaysia (BNM) and Monetary Authority
of Singapore (MAS).
• Prepared quarterly statistical report to be submitted to the Insurance Services Malaysia (ISM).
PRUDENTIAL LONDON PLC
PLACEMENT STUDENT Actuarial Department Mar 2013 – Nov 2013
• Assisted in enhancing user manuals to improve the annual Bonus Declaration process.
• Determined the applicability and amount of Market Value Reductions (MVR) on each individual policy withdrawal
from With Profits fund.
E D U C A T I O N & C E R T I F I C A T I O N
Associate of the IFoA (2020)
MSc in Actuarial Management, Heriot-Watt University | UK (2012)
BSc (Hons) in Actuarial Science (1st Class Hons), Heriot-Watt University | UK (2011)
Diploma in Actuarial Science (CGPA: 3.94), MARA University of Technology (UiTM) | Malaysia (2008)
Victoria Institution (SMK Victoria) | Malaysia (2004)
C O M P U T E R S K I L L S
MS Excel VBA • MS Excel • Remetrica Pricing Tool • R • MS OneNote • MS PowerPoint • MS Word
Kuala Lumpur, Malaysia • +6012-2230794 • shams554@gmail.com • https://www.linkedin.com/in/shams-aimran
------------------------------
Candidate
------------------------------
First Name: HUSAIN KATWARAWALA
E-Mail Address: katwarawala.husain1991@gmail.com
Country: India
Phone: +918484911572
Current Job Designation: Manager - Customer Service
Job Designation Applying For: Manager - Customer Service
Total Years of Experience: 15
Copy your Resume / CV in this box: HUSAIN KATWARAWALA
Mobile: +91-8484911572
Email: katwarawala.husain1991@gmail.com
LinkedIn: linkedin.com/in/husain-katwarawala-a229a71a2
Gender: Male | Date of Birth: 30.12.1991
Passport: W1266804 | Nationality: Indian
Address: Pune, India
________________________________________
CUSTOMER SERVICE & LOGISTICS LEADER | EXPERT IN PROCESS OPTIMIZATION & GLOBAL ACCOUNT MANAGEMENT
PROFILE & VALUE
A dynamic and results-oriented Customer Service and Logistics Leader with 15+ years of experience driving operational excellence and customer satisfaction across global supply chain ecosystems. Proven expertise in managing high-impact international accounts, optimizing logistics processes, and delivering exceptional service through continuous improvement initiatives. Skilled in leading cross-functional teams, managing complex customer issues, and driving business transformation through data-driven decision-making. Adept at reducing operational inefficiencies, enhancing customer retention, and fostering collaborative partnerships. Known for strategic thinking, leadership, and a relentless focus on improving service delivery and client relationships. Seeking to leverage my extensive background in logistics, customer service, and process optimization to contribute to a progressive organization in the UAE. KEY SKILLS
Customer Support:
• Salesforce & FreshDesk Case Management, Escalation Management, Incident Management
• CRM, Customer Retention, Customer Satisfaction
Logistics Management:
• International Shipping, Freight Forwarding, Supply Chain Management, Inventory Control, Warehouse Operations
Managerial Skills:
• Team Management, Project Management, KPI Management, Leadership, Performance Management, Staff Development
Process Improvement:
• Continuous Improvement, Lean Management, Six Sigma (Yellow Belt), Operations Management, Quality Assurance
Technical Proficiency:
• Microsoft Office, MySQL, JIRA, Aha, QlikSense, Kibana, Tableau
WORK EXPERIENCE
Manager - Customer Service
E2open (WiseTech Global)
Dec 2022 - Present | Pune, India
• Managed multi-channel customer communications, ensuring seamless service delivery and rapid case resolution.
• Led onboarding and relationship management, collaborating with Product, Development, and Infrastructure teams to drive customer satisfaction, retention, and loyalty.
• Served as Incident Manager for SEV 1 issues, resolving high-priority incidents efficiently.
• Monitored over 400 monthly calls, addressing critical client issues and improving satisfaction.
• Optimized team scheduling and performance, leveraging mentoring, training, and recognition programs.
• Established and monitored SLAs/KPIs, identifying areas for growth and developing targeted initiatives.
• Analyzed customer insights, providing strategic feedback to Product, Development, and Infrastructure teams to drive service and product improvements.
• Delivered performance reports and actionable insights to senior leadership to improve customer service delivery.
Team Lead - Customer Service
E2open (WiseTech Global)
May 2019 - Dec 2022 | Pune, India
• Led teams to exceed performance targets and resolve customer issues, especially during peak times.
• Reduced resolution time by 40% through streamlined processes and feedback-driven improvements.
• Promoted innovation and efficiency, implementing high standards for customer interactions and upselling opportunities.
• Directed cross-functional collaborations to improve overall service quality.
Reseller Success Manager
Cogo Freight Pvt Ltd
Jul 2018 – May 2019 | Mumbai, India
• Managed key client relationships in international shipping, focusing on the promotion and sales of ocean freight services.
• Developed and delivered marketing materials to demonstrate service benefits and competitive advantages.
• Built strong relationships with high-value clients, driving growth and increasing revenue through strategic sales efforts.
• Led efforts to expand market reach, consistently surpassing sales objectives in collaboration with senior management.
Customer Service Representative to Key Account Executive
INTTRA
Dec 2018 – Apr 2019 | Mumbai, India
Oct 2016 – Nov 2018 | Mumbai, India
• Managed customer queries and case resolution related to shipping products and services.
• Proficiently handled various communication protocols (EDI, XML, ANSI, API) for seamless integration.
• Delivered product training, ensuring clients understood system functionalities and were equipped to use services efficiently.
• Consistently exceeded performance expectations, reducing call closure time by 90% compared to company averages.
Senior Executive – Export Shipping
Axis Shipping Agency Pvt Ltd
Jun 2016 – Sep 2016 | Mumbai, India
• Coordinated shipment logistics, including container movement and cost estimations for ocean freight across various freight terms.
• Managed hazardous cargo approvals, liaising with shipping lines, feeder operators, and NVOCCs.
• Delivered shipment progress reports and collaborated with overseas agents to ensure timely, accurate documentation.
• Enhanced efficiency in shipment management through the use of ERS systems.
Senior Executive – Shipping
Frigorifico Allansons Pvt Ltd
Oct 2015 – May 2016 | Mumbai, India
• Oversaw the movement of shipments, ensuring delivery to consignees within stipulated time frames.
• Managed the complete shipping documentation process for both air and sea shipments, coordinating with global partners.
• Implemented cost-saving strategies, particularly in transportation and logistics processes.
Earlier Career Summary (2010 - 2015)
Held progressive customer service and logistics roles at Gateway Maritime, Frigorifico Allanasons, and Axis Shipping. Managed end-to-end export operations, including DG approvals, shipment tracking, customs documentation, and Bill of Lading preparation for global clients. Delivered on-time shipments, maintained compliance, and resolved high-priority issues across APAC, EMEA, and the Americas.
EDUCATION
Post Graduate Diploma in Supply Chain Management | Welingkar Institute of Management, Mumbai | 2017
B.COM in Accounting | KPB Hinduja College of Commerce, Mumbai | 2012
CERTIFICATIONS
• Oracle Database 10g: Introduction to SQL
• Oracle Database 10g: PL/SQL Fundamentals
• Team Leadership & Team Management 2022 Master Class
• Six Sigma Yellow Belt
• Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate
LANGUAGES
• English: Proficient | Hindi: Proficient | Arabic: Read & Write | Gujarati: Speak | Marathi: Basic
ACOMPLISHMENTS
• Received Spot Bonus for Carrier Account Management
• Awarded Spot Bonus for exceptional customer service
• Team Lead Excellence Award
------------------------------
First Name: HUSAIN KATWARAWALA
E-Mail Address: katwarawala.husain1991@gmail.com
Country: India
Phone: +918484911572
Current Job Designation: Manager - Customer Service
Job Designation Applying For: Manager - Customer Service
Total Years of Experience: 15
Copy your Resume / CV in this box: HUSAIN KATWARAWALA
Mobile: +91-8484911572
Email: katwarawala.husain1991@gmail.com
LinkedIn: linkedin.com/in/husain-katwarawala-a229a71a2
Gender: Male | Date of Birth: 30.12.1991
Passport: W1266804 | Nationality: Indian
Address: Pune, India
________________________________________
CUSTOMER SERVICE & LOGISTICS LEADER | EXPERT IN PROCESS OPTIMIZATION & GLOBAL ACCOUNT MANAGEMENT
PROFILE & VALUE
A dynamic and results-oriented Customer Service and Logistics Leader with 15+ years of experience driving operational excellence and customer satisfaction across global supply chain ecosystems. Proven expertise in managing high-impact international accounts, optimizing logistics processes, and delivering exceptional service through continuous improvement initiatives. Skilled in leading cross-functional teams, managing complex customer issues, and driving business transformation through data-driven decision-making. Adept at reducing operational inefficiencies, enhancing customer retention, and fostering collaborative partnerships. Known for strategic thinking, leadership, and a relentless focus on improving service delivery and client relationships. Seeking to leverage my extensive background in logistics, customer service, and process optimization to contribute to a progressive organization in the UAE. KEY SKILLS
Customer Support:
• Salesforce & FreshDesk Case Management, Escalation Management, Incident Management
• CRM, Customer Retention, Customer Satisfaction
Logistics Management:
• International Shipping, Freight Forwarding, Supply Chain Management, Inventory Control, Warehouse Operations
Managerial Skills:
• Team Management, Project Management, KPI Management, Leadership, Performance Management, Staff Development
Process Improvement:
• Continuous Improvement, Lean Management, Six Sigma (Yellow Belt), Operations Management, Quality Assurance
Technical Proficiency:
• Microsoft Office, MySQL, JIRA, Aha, QlikSense, Kibana, Tableau
WORK EXPERIENCE
Manager - Customer Service
E2open (WiseTech Global)
Dec 2022 - Present | Pune, India
• Managed multi-channel customer communications, ensuring seamless service delivery and rapid case resolution.
• Led onboarding and relationship management, collaborating with Product, Development, and Infrastructure teams to drive customer satisfaction, retention, and loyalty.
• Served as Incident Manager for SEV 1 issues, resolving high-priority incidents efficiently.
• Monitored over 400 monthly calls, addressing critical client issues and improving satisfaction.
• Optimized team scheduling and performance, leveraging mentoring, training, and recognition programs.
• Established and monitored SLAs/KPIs, identifying areas for growth and developing targeted initiatives.
• Analyzed customer insights, providing strategic feedback to Product, Development, and Infrastructure teams to drive service and product improvements.
• Delivered performance reports and actionable insights to senior leadership to improve customer service delivery.
Team Lead - Customer Service
E2open (WiseTech Global)
May 2019 - Dec 2022 | Pune, India
• Led teams to exceed performance targets and resolve customer issues, especially during peak times.
• Reduced resolution time by 40% through streamlined processes and feedback-driven improvements.
• Promoted innovation and efficiency, implementing high standards for customer interactions and upselling opportunities.
• Directed cross-functional collaborations to improve overall service quality.
Reseller Success Manager
Cogo Freight Pvt Ltd
Jul 2018 – May 2019 | Mumbai, India
• Managed key client relationships in international shipping, focusing on the promotion and sales of ocean freight services.
• Developed and delivered marketing materials to demonstrate service benefits and competitive advantages.
• Built strong relationships with high-value clients, driving growth and increasing revenue through strategic sales efforts.
• Led efforts to expand market reach, consistently surpassing sales objectives in collaboration with senior management.
Customer Service Representative to Key Account Executive
INTTRA
Dec 2018 – Apr 2019 | Mumbai, India
Oct 2016 – Nov 2018 | Mumbai, India
• Managed customer queries and case resolution related to shipping products and services.
• Proficiently handled various communication protocols (EDI, XML, ANSI, API) for seamless integration.
• Delivered product training, ensuring clients understood system functionalities and were equipped to use services efficiently.
• Consistently exceeded performance expectations, reducing call closure time by 90% compared to company averages.
Senior Executive – Export Shipping
Axis Shipping Agency Pvt Ltd
Jun 2016 – Sep 2016 | Mumbai, India
• Coordinated shipment logistics, including container movement and cost estimations for ocean freight across various freight terms.
• Managed hazardous cargo approvals, liaising with shipping lines, feeder operators, and NVOCCs.
• Delivered shipment progress reports and collaborated with overseas agents to ensure timely, accurate documentation.
• Enhanced efficiency in shipment management through the use of ERS systems.
Senior Executive – Shipping
Frigorifico Allansons Pvt Ltd
Oct 2015 – May 2016 | Mumbai, India
• Oversaw the movement of shipments, ensuring delivery to consignees within stipulated time frames.
• Managed the complete shipping documentation process for both air and sea shipments, coordinating with global partners.
• Implemented cost-saving strategies, particularly in transportation and logistics processes.
Earlier Career Summary (2010 - 2015)
Held progressive customer service and logistics roles at Gateway Maritime, Frigorifico Allanasons, and Axis Shipping. Managed end-to-end export operations, including DG approvals, shipment tracking, customs documentation, and Bill of Lading preparation for global clients. Delivered on-time shipments, maintained compliance, and resolved high-priority issues across APAC, EMEA, and the Americas.
EDUCATION
Post Graduate Diploma in Supply Chain Management | Welingkar Institute of Management, Mumbai | 2017
B.COM in Accounting | KPB Hinduja College of Commerce, Mumbai | 2012
CERTIFICATIONS
• Oracle Database 10g: Introduction to SQL
• Oracle Database 10g: PL/SQL Fundamentals
• Team Leadership & Team Management 2022 Master Class
• Six Sigma Yellow Belt
• Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate
LANGUAGES
• English: Proficient | Hindi: Proficient | Arabic: Read & Write | Gujarati: Speak | Marathi: Basic
ACOMPLISHMENTS
• Received Spot Bonus for Carrier Account Management
• Awarded Spot Bonus for exceptional customer service
• Team Lead Excellence Award
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