Team Leader, Customer Care, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Team Leader, Customer Care,

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activitie

Your expertise

  • Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
  • Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
  • Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
  • Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
  • Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience

APPLY NOW: DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


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Read the recommendations our customers have given us, on my LinkedIn profile:

www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

www.dubai-forever.com/cv-writing-sample.html


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Join the Fastest Growing Job Group on LinkedIn:

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Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Trouwlied Studio creates original Dutch Wedding Anthems, and Wedding Shorts for various scenarios such as couple entry, groom dance, bride dance, etc.

https://www.youtube.com/@TrouwliedStudio

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on:

our Job Portal: (www.gulf-cv-database.blogspot.com)

and our Whatsapp groups: (www.dubai-forever.com/whatsapp-jobs.html)

for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


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Client Solution Manager, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Client Solution Manager,

About Aleph


Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.


Join us in Riyadh as a Client Solutions Manager and become the architect of our client partnerships. This is a consultative account management and digital advertising role for someone who enjoys client consulting, campaign strategy, performance marketing, and turning business objectives into measurable results. You will be the primary point of contact for a portfolio of high-potential advertisers, translating their goals into powerful advertising strategies that make the most of our platform partners, all backed by Aleph’s global capabilities. You are the quarterback who helps clients achieve their goals and find new avenues for growth.


What You’ll Do:

  • Develop strategic partnerships: Go beyond day-to-day management to build and nurture long-term client relationships. Act as a trusted consultant and embed yourself in your clients’ businesses.

  • Deliver data-driven insights: Lead client education, conduct regular business reviews (QBRs), and present performance analysis that tells a story and provides clear, actionable recommendations.

  • Orchestrate flawless execution: Oversee the entire campaign lifecycle, from strategic planning and onboarding to execution and reporting. Proactively troubleshoot issues to ensure flawless delivery and exceptional performance.

  • Identify and drive growth: Proactively analyze campaign data, market trends, and client performance to identify and pursue opportunities for upselling, cross-selling, and contract renewals.

  • Be the voice of the client: Work seamlessly with internal Sales, Analytics, and Creative teams, and with our platform partners, so that client feedback informs our strategies and product offerings.

What We Are Looking For:

  • A Bachelor’s degree or equivalent practical experience.

  • Native or full professional fluency in Arabic, alongside excellent communication and presentation skills in English.

  • A strong analytical mindset and a passion for solving problems with data.

  • Genuine curiosity about the digital advertising industry and an appetite for learning.

  • A proactive, “doer” attitude, with the ability to manage multiple tasks in a fast-paced environment.

What Will Make Us Really Love You:

  • 2+ years of experience in account management, performance marketing, or a client-facing role in the digital advertising industry.

  • Hands-on experience managing and setting up awareness campaigns on digital advertising platforms.

  • Experience with performance-driven campaigns on major digital advertising platforms (for example Meta, Google, or TikTok) is a plus.

  • Experience presenting to and negotiating with senior-level stakeholders.

  • Experience with Mobile Measurement Partners (MMPs), CRM platforms, and/or e-commerce analytics.

  • A proven track record of meeting and exceeding revenue or retention targets.

  • An entrepreneurial spirit and a passion for building things in a fast-paced, dynamic environment.

Why Join Aleph

  • Impact: Own a portfolio of high-potential advertisers and directly shape their growth, backed by Aleph’s global capabilities.

  • Growth: Learn from state-of-the-art workshops that provide the latest insights into digital advertising.

  • Team culture: Work in a dynamic, multicultural team within an international company, with the freedom to grow and create regardless of your position.

  • Market context: Saudi Arabia is one of the largest and fastest-growing digital advertising markets in the region, with strong advertiser demand across social, mobile, and e-commerce platforms.

  • Flexibility: A hybrid work model that supports your work-life balance.

“Share our similarities, celebrate our differences.” – M. Scott Peck


We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support - but do not replace - human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com.

APPLY NOW: DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Read the recommendations our customers have given us, on my LinkedIn profile:

www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

www.dubai-forever.com/cv-writing-sample.html


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Group in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Trouwlied Studio creates original Dutch Wedding Anthems, and Wedding Shorts for various scenarios such as couple entry, groom dance, bride dance, etc.

https://www.youtube.com/@TrouwliedStudio

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on:

our Job Portal: (www.gulf-cv-database.blogspot.com)

and our Whatsapp groups: (www.dubai-forever.com/whatsapp-jobs.html)

for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Communications & Public Affairs Partner, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Communications & Public Affairs Partne

Bei Roche kannst du ganz du selbst sein und wirst fΓΌr deine einzigartigen QualitΓ€ten geschΓ€tzt. Unsere Kultur fΓΆrdert persΓΆnlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du fΓΌr das, was du bist, wertgeschΓ€tzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persΓΆnlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zΓ€hlt.

Die Position

Communications& Public Affairs Partner, Roche Diagnostics Saudi Arabia - Open to Saudi nationals only.

Position Overview

TheCommunications and Public Affairs Partner for Roche Diagnostics Saudi Arabia will be a strategic catalyst for the affiliate, leading both internal and external communications, public affairs, and reputation management. The role will report directly to the country’s GM and work closely with the Middle East Communications and Public Affairs Head.

A massive focus of this role isinternal engagement, change management, and internal events. You will not just broadcast messages; you will design experiences that align, inspire, and mobilize our people. Crucially, you will serve as a strategic partner to theSaudi Lead Team, directly enabling and driving their leadership agenda, shaping culture, and guiding the affiliate through transformational journeys.
Because of Roche’s networked, no-borders approach, you will regularly collaborate with regional and global colleagues, actively contributing to broader Middle East communication initiatives.

Key Accountabilities

•
Lead Team Partnership: Act as a trusted advisor to the General Manager and the Saudi Lead Team. Translate the leadership's vision and business priorities into actionable communication strategies that enable and accelerate their agenda.

  • Change Management& Internal Engagement: Design, implement, and lead robust internal communication and change management strategies to support organizational transformations, cultural shifts, and business evolutions.
  • High-Impact Internal Events: Concept, plan, and execute key internal events, town halls, and engagement initiatives that bring the RDSA strategy to life, foster collaboration, and boost employee morale.
  • External Positioning& Reputation: Develop effective external positioning strategies to enhance the reputation of Roche Diagnostics, our innovative products, and the value we bring to the Saudi healthcare ecosystem.
  • Media& Executive Coaching: Partner with and coach the affiliate’s media spokespersons and leadership team for public engagements, interviews, and executive positioning.
  • Regional Collaboration: Work closely with the Middle East Regional Communications Lead to align national strategies with regional internal engagement and external positioning frameworks.
  • Agency& Vendor Management: Direct and manage partner agencies, event organizers, and creative vendors to ensure seamless, high-quality, and timely delivery of projects.
Key Success Factors

•
Strategic Advisory: The ability to influence, guide, and challenge senior leaders, earning a seat at the table as a strategic communication partner.

  • Change Advocacy: Proven capability to guide organizations through change with empathy, clarity, and impactful storytelling.
  • Stakeholder Management: Proactively engaging with diverse internal and external stakeholders to co-create solutions and build high-trust relationships.
  • Network Integration: Actively leaning into the broader Roche network, sharing best practices, and repurposing successful initiatives with pride.
Who are you?

  • Saudi National& Bilingual Fluency: Fluent in English and Arabic; experienced in local media navigation and executive communications.
  • Experience: 6–10 years of progressive corporate communications experience, preferably within matrixed Healthcare or FMCG multinationals.
  • Strategic Advisor: Proven experience counseling the GM and executive leadership to translate business strategy into clear narratives.
  • Change Management Champion: Track record of designing and leading communications for cultural transformations and organizational restructurings.
  • Internal Engagement: Experience executing interactive events, town halls, and campaigns that drive employee alignment and morale.
  • Saudi Healthcare& Vision 2030: Strong understanding of the Saudi healthcare landscape, MoH priorities, and Vision 2030 alignment.
  • PR& Crisis Management: Experience leading external PR, brand positioning, and crisis management, backed by a strong local media network.
  • Spokesperson Coaching: Skilled at preparing and coaching corporate spokespersons for media interviews and public appearances.
  • Agency& Global Collaboration: Adept at managing external creative agencies and collaborating with regional/global teams to scale best practices.
Wer wir sind

Eine gesΓΌndere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und fΓΌr zukΓΌnftige Generationen. Durch unser Engagement werden ΓΌber 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgefΓΌhrt. Wir ermutigen uns gegenseitig, neue MΓΆglichkeiten zu erkunden, KreativitΓ€t zu fΓΆrdern und hohe Ziele zu setzen, um lebensverΓ€ndernde GesundheitslΓΆsungen zu liefern.

Gemeinsam kΓΆnnen wir eine gesΓΌndere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fΓΆrdert.

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