Full Name: Bhavna Thakkar
E-Mail Address: bhavna.rushik@gmail.com
Mobile Number: +971551840106
Current Location - City/Country: DubaiSector : Banking/Finance, Sales/Marketing, Supply Chain/Logistics
Job Designation (Current): Assistant Manager - Sales, Supply Chain & Logistics
Job Designation (Wanted): Associate, Assistant Manager, Excecutive,Key Account Manager
Main Skill Set/Expertise: Sales, Supply Chain & Logistics
Experience in Number of Years: 13 Years
Highest Degree/ Diploma/ Certification: MBANationality: INDIAN
Copy-Paste Your CV Here: BHAVNA THAKKAR
C O N T A C T
bhavna.rushik@gmail.com
Bhavna-rushik-thakkar
+971 551840106
E D U C A T I O N
Master of Business Administration
Associate Degree (B.Com)
W O R K E X P E R I E N C E
Assistant Manager |Sales| Operations | Supply Chain & Logistics
Pioneer Gulf FZE (Pioneer Electronics) |03.2006 - Present
C E R T I F I C A T I O N S
Diploma in CLSCMM (Certified Logistics and Supply Chain Management Manager)
Phoenix Institute, Dubai, UAE. (2017)
S K I L L S
Agility – to work in a matrix, complex and fast paced environment
Courage – to share ideas, challenge the status quo.
Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role (self-starter).
-Proficient in MS Excel.
-Effective team player.
-Proactive, strategic problem solver.
-Proficient in LC Documentation.
-Results orientated.
-Excellent analytical skills.
-INCO Terms
-Key Account Management
-Demand Planning
-Order Processing
-Logistics Operations
-Sales Target
-Multi Tasking
-Budgeting and Forecasting
-Business acumen & performance management
-Strong Communication and Negotiation skills
-Documentation Control
T E C H N I C A L S K I L L S
- Proficiency in Microsoft office, particularly Excel and Power Point
-Windows 98/XP/2010
-ERP Orion, Oracle Discoverer 9.0
-Lotus Notes, Outlook Express
P E R S O N A L D E T A I L S
DOB: 08th Jun, 1982
Nationality: Indian
Languages Known: English, Hindi & Sindhi
License: UAE driving license, light vehicle
Passport Number: S8733294
References: Available on request
Full Name: Richa Teckchandani
E-Mail Address: richateckchandani@gmail.com
Mobile Number: 0506713538
Current Location - City/Country: DubaiSector : Accounts, Administration, Banking/Finance, Call Center/Customer Service, Human Resources, Insurance
Job Designation (Current): Deputy Manager
Job Designation (Wanted): NA
Main Skill Set/Expertise: SWIFT, AML, KYC, CDD, EDD, PEP
Experience in Number of Years: 9
Highest Degree/ Diploma/ Certification: MBA
Nationality: Indian
Copy-Paste Your CV Here:
Richa Teckchandani
Over 9 years of experience in Banking Operations particularly SWIFT and local payments, AML Transaction Monitoring & Screening, KYC, nostro reconciliations, process improvement & reengineering, RPA, Operational Excellence.
MBA in Finance & Marketing
Career Summary
• ~9 years across Transaction Banking (Cash & Payment operations), SWIFT messaging, SAA, Capital Market Operations, Anti Money Laundering, Compliance, Business Transition & Deployment, Training & Recruitment, Projects and Internal Control Audits; having sound know-how and experience in AML Operations (Sanctions Screening, Payment Filtering CDD). Experience of Core Banking domain and interfacing applications.
• Sound knowledge of EMEA, APAC SEPA, TARGET, Euroclear, UK, DTC & Fed markets & clearing house mechanisms; well versed with the ethos laid down by the OFAC, EU Sanctions, FATF.
• Strong understanding of end to end payment lifecycle. Created & developed process flows, SIPOC and process maps. Experienced in developed end user manuals for various back office systems.
• Experience in conducting detailed study of current state process and systems. Working knowledge of developing requirement gathering report, incident reports (BCP), internal reports for dashboard reporting and analysis.
• Successfully developed and implemented process maps for the new process before & after AI implementation after carefully evaluating risks involved and in compliance with regulations laid by the OFAC, FATF, Wolfsberg etc.
• Trained and developed new project of 250 associates successfully. Developed training manuals and process
maps from scratch, trained a team of business analysts on payment life cycle.
Professional Experience
July’ 09 – Mar’ 11
RBS India, Delhi as Analyst Apr’ 13 – May’ 17
RBS India, Delhi as Process Manager Nov’ 18 – Aug’ 19
Atos Syntel, Mumbai as Deputy Manager
Apr’ 11 – Mar’ 13
RBS India, Delhi as Sr. Analyst, Process Lead Jun’ 18 – Nov’ 18
Hexaware Technologies, Mumbai as Deputy Manager
T Technical Competencies Broad Skill Sets
Knowledge of SWIFT, ACH, CHAPS, CREST, TARGET, SEPA etc
Cross Border Payment processing
KYC, FATF, FATCA, OFAC, Sanction Screening, AML
SWIFT Transfer/messaging (MT103/202/202COV/540/541/542)
Business Process Management & re-engineering
Risk & Compliance
Cash Management Operations, Nostro Reconciliations
Internal Audit and Operational Risk
Roles & Responsibilities
State Street Syntel Services Private Limited | Mumbai, India
Deputy Manager – Manual Trade Operations | Nov 2018 – Aug 2019
• Led a team of 5 First line managers for Manual Trade operations (processing, screening & monitoring), wherein the team is predominantly responsible for back office processes relating to Trade (Buy & Sell) processing, validation, posting and settlement of trades in the stock market in addition to resolving any claims that might come through and dispute resolution.
• Responsible for investigating and resolving failed or delayed trades/payments and managing claims therein.
• Successfully implemented programme of operational risk assessments (RCSA) across the Functions/Processes to identify the key business process risks, determine the effectiveness of operational controls and drive out remedial actions for improving the business’ control framework.
• SPOC for an AI development program in Manual Screening Team. Developed and adopted process maps for the new process after AI implementation. Conducted detailed study of current state process and systems with the technical team by providing them with functional knowledge.
• Provided general feed to the AI systems and developed as is and to be process maps across Global Transaction Processing Functions.
• Successfully implemented processes for New client adoption / system on-boarding/Periodic Reviews / static data, including client risk classification. Implemented and created MIS for process improvement.
• Experienced in co-ordination with regional heads/stakeholders, System IT, Product heads, regional Risk & Audit heads & global head for the purpose of escalations, business delivery, MI, sourcing KYC deficiency /requirement. Independently handle multiple senior stakeholder for an established global investment bank
• Success fully monitored and measured the efficiency and effectiveness of own end-to-end Operations processes.
• Ran audits on the existing process model to identify gaps in the existing process flow
• People Management – Recruitment, development, training and managing attrition. Help in System transformation projects. Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls).
Hexaware Technologies Private Limited | Mumbai, India
Deputy Manager, Training –International Payment Investigations | June 2018 – Nov 2018
• Worked with top management to develop a training curriculum, as well as conduct training sessions in conjunction with Ops Risk Manager, Third party vendors (onshore & offshore) and Subject Matter Experts.
• On boarded an entire unit of ~ 250 FTE’s for a newly set up process. Was nominated as SPOC by higher management for overall delivery of this project.
• Worked and coordinated with the project team, risk team, IT & Infrastructure team, logistics & client delivery team to set up the on-boarding process of ~ 250 FTE process delivery. Was part of core project implementation team who hand held this entire project and delivered until the Go-live date. Was also responsible for training and operational delivery post go live of the process.
• Trained staff about the importance of Risk within operations/process and inculcated a culture of identifying risk within the process at Hexaware
• Took responsibilityd for implementing the training process, framework, implement metrics, and dashboards
• Ensured overall quality of Training Delivery and standardization of Training content. In charge of developing training content from the feed provided by the onshore team.
• Evaluated business’s training requirements and congruently established training goals/completion milestones
• Received recognition for creation of statistical analysis on the operational data to improve and measure the efficacy of training, identifying trends and improvement opportunities, implemented process health checks through metric dashboards and put in place watertight process governance.
• Successfully implemented system access management and certification for the department.
• Development, planning and execution of Risk Control Self-Assessment Testing framework for the department along with the accreditation framework developed in conjunction with the onshore client .
Royal Bank of Scotland India Services Private Limited | Delhi, India
Process Manager – AML & International Payments Investigations | July 2009 – May 2017
• Delivered all team activities in accordance with approved procedures and service level targets. Managed and led international payments investigations team wherein the main role was to provide resolution to failed or delayed payments, Track an incoming/outgoing payment as per client’s requirement and investigating the nostro accounts as well for the purpose of funding & compliance requirements. Monitoring and timely review of payments flagged by PSS (Payment Screening System) and initiate or follow up on investigation in case of any findings
• Expert knowledge in SWIFT message Types namely : MT 101/103/195/196/199; MT 202/202COV/295/296/299 & MT 540/541/542/543/599/999/995/996/940/950.
• Expertise in providing resolution to claims that occur due to failed or delayed payments. Well versed with late fee compensation process (calculating backvaluation cost/compensation w.r.t LIBOR, SONIA & EONIA interest rates)
to ensure Banks is adhering to all regulations under FATF, OFAC, EU sanctions, Wolfsberg with respect to AML and Sanctions screening.
• Investigate, Report and escalate (if required) Suspicious transactions to relevant business units/MLRO’s. Monitoring and screening transactions to avoid trade based money laundering in compliance with AML, FATF and OFAC regulations.
• Extensive knowlege in internaitonal clearing systems like SWIFT, FED, Euroclear, Austraclear, ACH,BACS, CHAPS,CREST, TARGET, SEPA, CHIPS etc.
• Conducted detailed study of current state processes and systems (as per Swift Security Guidelines) so as to improve process efficiency and improve end customer experience. Also developed end user manuals for the back office systems for payments applications.
• Created RBAC (Role based access control) profiles for both Delhi & Chennai team in order to avoid duplication of payments and to control the risk involved in having dual access to a single user. Worked with the IT team and developed & created a user manual, process document, and an SOP for this. Was nominated for Gold ovation for this activity.
• Maintained workflows and quality standards and meeting deadlines. Developed, designed and created process documents including process outlines, flowcharts, implementation procedures – the entire SIPOC for the payments and compliance unit.
• Evaluated existing business processes and made recommendations to reduce improve quality, process results and save costs.
• Involved in performance appraisals and identified training and developmental needs for assigned team. Conducted Training need analysis so as to ready the team for contingency situations. Also cross trained staff within unit to manage high volumes, if required.
• Hands on experience in communicating with Senior leadership team on operational metrics, resource requirement, cost save, budget analysis & risk and compliance issues.
• Owned, managed and was the SPOC for the Lean implementation drive in the entire payments investigationg unit for both Chennai & Delhi.
• Managed Stakeholders/ Customer/ RMs expectations with minimum escalations & complaints and proactively put controls on the emerging issues/risks pertaining to Customers, PSD Policies & Process, Systems & Resources to ensure smooth delivery of operations
• Worked in the capacity of „business risk owner” which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite, working in conjunction with the 2LOD .
CERTIFICATIONS
o International Payments Investigations Skill Assessment – Level 1 || 2011, Royal Bank of Scotland
o International Payments Investigations Skill Assessment – Level 2 || 2012, Royal Bank of Scotland
o Young Leader’s Program (YLP) || 2013, Royal Bank of Scotland
o AML Skill Assessment – Level 2 || 2014, Royal Bank of Scotland
o Determined to Lead (People Leader’s Development Program) || 2016, Royal Bank of Scotland
