Administration, Executive Secretary, Personal Secretary

First Name: Shaista
E-Mail Address: shaistabanu13@gmail.com
Country: India
Phone: +91 6362330196
Job Position Applying For: Personal Secretary
Current Job Title: Personal Secretary
Total Years of Experience: 4 
Copy your Resume / CV in this box: Shaista Banu
Contact: +91 6362330196
Email. ID: shaistabanu13@gmail.com
Passport- P6378087

Career Objective
To be Specific, Measurable, Achievable, Relevant and Time-Based Person.

Professional experience
1. Company Name: Anil Mehta Surgical Clinic
Designation: Clinic Manager and Personal Secretary
Duration: June 5th 2019-Till Date

2. Company Name: Quad-Gen Wireless Solutions Pvt.Ltd, World Wide Centre.
Designation: Asst. HR & Senior Customer LEAD
Duration: 6Months Experienced, 2016

3. Company Name: Quikr India Pvt.Ltd.
Designation: Senior Customer Executive in Escalation Department
Duration: 1Year Experienced 2015
Description: I was the 1st person to join the new process which got launched, thereafter I was the lead to handle upcoming candidates for the process and convincing the customers who have escalated the complaints and sorting their issues and all the team responsibilities were under control

4. Company Name: AGEIS (AMAZON PROCESS)
Designation: Worked for AMAZON as Catalogue expert, collecting the product details and helping sellers to launch their products in AMAZON Website.
Duration: 1Year Experienced 2014


Job Duties and Responsibilities:

•       Respond to calls, emails, and routine letters; direct inquiries to the appropriate person
•       Manage schedules and calendars; arrange, coordinate, and schedule meetings; prepare meeting documents
•       Coordinate conferences; complete conference registrations for company employees; make travel arrangements for office personnel
•       Maintain a content management system
•       Maintain budget and purchase supplies for the office; track inventory of office supplies
•       Write and distribute routine correspondence and reports; compile data and prepare reports
•       Proofread and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed
•       Maintain updated contact information for company employees, suppliers, and customers; keep such information confidential
•       Read secretarial publications and attend workshops to improve skills over time
•       Fulfill other secretarial duties as needed
•       Calling patients and fixing appointment for consultation or Surgery.
•       Requesting for the Feedback and Rating of our Service provided.
•       Enhancing/Marketing the services digitally.

Achievements   
Received the title of “Best senior customer executive” for the year 2014.

Technical and Personal Skills
•       Active Listening
•       Communication
•       Computer Skills
•       Customer Service
•       Interpersonal Skills
•       Leadership
•       Management Skills
•       Problem-Solving
•       Time Management
•       Transferable Skills

Educational background
•       Pursued Cabin Crew Course in Aptech Aviation Academy Bangalore.
•       B.Sc. in Computer Science from Sheshadripuram University.
•       Completed PUC from Soundarya Pre-University College
•       10th from C.E.S Public School.


Hobbies
•       Very much interested in Outdoor Sports.
•       Interacting with new peoples.
•       Reading Books and Articles.
•       Knowing different Cultures.

Personal Details
Date of birth: 08-10-1993
Languages known: English, Hindi and Kannada.
Address: #46, 3rd cross, near M.E.I International School, M.H Layout, Chikkabanavara, Hesarghatta main Road, Bangalore-560090.

Sales Manager

First Name: SINTO PAUL MADATHIPARAMBIL
E-Mail Address: sintopaul99@gmail.com
Country: India
Phone: 0097156 98 95 879
Job Position Applying For: SALES MANAGER / ANY SUITABLE
Current Job Title: AREA SALES MANAGER
Total Years of Experience: 20+
Copy your Resume / CV in this box:     SINTO PAUL   MADATHI PARAMBIL
Abu Dhabi, United Arab Emirates
 Contact: +97156 98 95 879; email: sintopaul99@gmail.com

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Energetic ,reliable and adaptable Sales and Marketing Manager with more than 20 years working experience throughout in UAE, managing indoor and outdoor sales and retail establishments in United Arab Emirates. Recognized for delivering unparalleled   sales activities. Extensive experience of  6 years in Retail  Management, Purchasing, Vendor Management, Retail Relationship Management, Inventory Management and Relationship Management. Exceptional Customer Service and creative selling ,merchandising and verity volume displays employee  management (Indoor & Outdoor) ,new product introductions , Listing new items , Inventory and pricing , Controls Budgeting/Record Keeping, problem solving, etc.
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       As in the role of Area Sales Manager who manages specific Abu Dhabi major markets area and an expertise in forging strong relationships, conducting negotiations with supplier/ vendors/ service providers and aggressively seeking competitor advantage.
       A strong team builder, motivator and facilitator, fostering an atmosphere that encourages talented accounting colleagues to balance high-level skills with maximum productivity.
       Excellent interpersonal skills, comprehensive problem solving abilities and a highly analytical bent of mind thus being able to comprehend and explain complex financial data easily.

CORE COMPETENCIES

Stores Management  Material Management  Inventory Control  Stock Keeping

Vendor Development/ Management  Resource Management  Problem Resolution  Client Management
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PROFESSIONAL EXPERIENCE:

HAPPY LIFE GENERAL TRADING COMPANY  L.L.C.                              Aug 2019 – Till Date
As an Area Sales Manager- Abu Dhabi Region

Duties and Responsibilities:

        Managing, training and motivating existing sales team to drive revenue growth.
        Develop and manage efficient distribution networks for sales.
        Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team.
        Collecting customer and market feedback and reporting the same to the organization.
        Monitoring sales team performance, analyzing sales data, and periodical.
        Team management and sales target achievement.

JUMA AL MAJID GROUP - GULF TRADING & REFRIGERATION COMPANY      Sep 2008 – Dec 2018 
As a MODERN TRADE EXECUTIVE

Duties and Responsibilities :

        Working with  GULFCO Abu Dhabi , looking after the A-Class  markets ( All Lulu Outlets , C4’s , ADCOP’s , Spar’s , Spinney’s , Geant’s , etc.), B & C Class outlets , Wholesale  markets , Catering supplies & Hotels  in Abu Dhabi  region.
        Coordinate with purchasing, store and dispatching department to ensure smooth work flow.
        Mainly distributing  the  below  ranges in all major above accounts
Sc Johnson products , Punch , Bissell   , Gosh Perfume Ranges , Pelikan  Stationery category  , Personna Disposibles  and Razors , UNILEVER  Proudcts – (Alberto  Culiver Range - Health and Beauty Category ) , Parex Homecare products from Turkey , BHPC – Premium perfume  ranges , etc.
        Proven track records of launching brands like Glade, Gosh, BHPC etc.
        Proven ability of managing & motivating team.
        Target setting for each salesman cum merchandisers to achieve their own individual targets in each outlets.
        Organizing collections of cheques   from the concerned outlets.
        To be responsible for negotiating all annual and periodical investments with the accounts including annual contracts.
        Determines both customer’s and Staff needs and prepare strategies to improve their performance.

ELVIS   Technology L.L.C. , Dubai.                                              Nov 2007 - Sep 2008
As a SALES EXECUTIVE

Duties and Responsibilities:

        Mainly deals with Audio &Video Integration and supplies.
        Responsible for identifying new customers in different business segments
        Deals with Corporate clients like major HOTEL Groups, GEMS Group, DP WORLD, DUBAI POLICE, etc.  and managing current portfolio

TRANSMED Inc. S.A., DUBAI, UAE                                          Nov 2004 - Oct 2007
As an ACCOUNT REPRESENTATIVE

Duties and Responsibilities :

        Maintaining   Key Accounts in sales.
Need to maintain displays in 5 STAR stores / BDF Stores with relevant promotional offers displays on FIVE STAR stands, also the proper merchandising of the store. Enough stock maintaining with `n`number of sku`s on shelves.
        Purchase / sales  analysis and reports
        Key focus in this role is establishing, developing new and existing clients and also managing sales.

EMARAT (  EMIRATES GENERAL PETROLEUM CORPORATION )              Dec 1999 - Dec 2003
( Sharjah / Ajman / Northern Emirates )
As  a  RETAIL FACILITIES SUPERVISOR

Duties and Responsibilities :
        Worked as Retail Facilities Supervisor for locations   Sharjah, Ajman and Northern Emirates.
        Duties include staff training, store setting, supervising, retail sales improvements, etc.
        Handling newstores, which includes high level customer service, management of managers to team members, inventory, maintenance, sales performance.
        Responsible for the new store openings.
        Ensures proper mentoring and coaching of multi unit Managers to team members to maintain a productive and successful environment for both team members and customers.
        Motivates, teaches and develops team by taking initiative and delivering outstanding customer service.
        Determines both customer’s and Staff needs and prepare strategies to improve store performance.
        Effectively and professionally communicates with guests, Managers, supervisors, team members, vendors and owner/operators.
        Able to create a team willing to provide top-notch customer service with service ability, quality and emotional connections.

ALUKKAS   JEWELLERY, UAE. ( Dubai / Sharjah / Abu Dhabi )       Aug 1998 -Nov 1999
ALUKKAS  JEWELLERY, Kerala, INDIA.                                      Jun 1996 -Jul  1998
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EDUCATIONAL CREDENTIALS
        Bachelor of Physics
       SunRise University , Alwar , Rajasthan , India in the year 2016.
        PLUS  TWO (10+2) with FIRST CLASS
S.N. Higher Secondary School, Kerala, India in the year 1993
        Secondary School Leaving Certificate with FIRST CLASS
Don Bosco High School , Kerala, India in the year 1991.


COMPUTER SKILLS :
        Certified in MS-Office2000 in Dec 2001 from  Interman ,  Sharjah , UAE.
        Knowledge in   JAVA , HTML and C  with diploma in July 1996 from IRS COMPUTER TRAINING DIVISION, Irinjalakuda.
        Certified in Smart Accountant Course with TALLY, DacEASY, PEACHTREE, Tata-Ex
in June 2004 from DIGITAL COMPUTER TECHNOLOGY , IRINJALAKUDA.

Driving License:

        UAE   Light Vehicle Driving License holder since from 2003.

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ADDITIONAL  EXPERIENCE :

Under  EMARAT (EMIRATES GENERAL PETROLEUM CORPORATION)

•       Retails facilities training course
•       Ruby Cash Register Training
•       Customer Service Training
•       Customer Service Standards (Attitude)
•       Five steps to Five star services
•       Merchandising for services
•       Selling & Customer Services
•       GUEST Approach Training
In EMARAT  GAS  Plant
        Basic Fire Fighting Course
Under Dubai Municipality
        Training for Basic Food and Hygiene

Personal:

Enjoy and active in:-
        Singing , Drawing , Clay modeling and studying Classical  Music
        The Fine Arts and Stage Shows , TV Shows (AMRITHA TV, Shalom TV ), etc.
        AMRITHA TV Reality Show Devageetham Middle East 2011 , 2nd PRIZE WINNER in UAE
        Football Player  in College Team
        NCC best cadet in Republic Day Camp conducted in Kerala Varma College, Thrissur, Kerala  in 1996.
        Trained in trucking and shooting.

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        Date of Birth                           : 18 May 1976
        Nationality                             : Indian
        Religion                                : Christian
        Marital Status                          : Married
        Passport Number                 : P 1076569
        Date of Issue                           : 31/05/2016
        VISA Status                             : Resident Visa
        Languages Known                 : English, Arabic , Hindi, Tamil and Malayalam
        References                              : Available on request